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Currently, auto-assignment runs only during conversation creation or update events. If no agents are online when new conversations arrive, those conversations remain unassigned. With this change, unassigned conversations will be automatically assigned once agents become available. The job runs every 15 minutes and uses a fair distribution threshold of 100 to prevent a large number of conversations from being assigned to a single available agent. This will be customizable later.
56 lines
1.5 KiB
YAML
56 lines
1.5 KiB
YAML
# https://github.com/ondrejbartas/sidekiq-cron
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# use https://crontab.guru/ to validate
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# validations for this file exist in /spec/configs/schedule_spec.rb
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# executed At 12:00 on every day-of-month.
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internal_check_new_versions_job:
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cron: '0 12 */1 * *'
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class: 'Internal::CheckNewVersionsJob'
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queue: scheduled_jobs
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# # executed At every 5th minute..
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trigger_scheduled_items_job:
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cron: '*/5 * * * *'
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class: 'TriggerScheduledItemsJob'
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queue: scheduled_jobs
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# executed At every minute..
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trigger_imap_email_inboxes_job:
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cron: '*/1 * * * *'
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class: 'Inboxes::FetchImapEmailInboxesJob'
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queue: scheduled_jobs
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# executed daily at 2230 UTC
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# which is our lowest traffic time
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remove_stale_contact_inboxes_job.rb:
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cron: '30 22 * * *'
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class: 'Internal::RemoveStaleContactInboxesJob'
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queue: scheduled_jobs
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# executed daily at 2230 UTC
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# which is our lowest traffic time
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remove_stale_redis_keys_job.rb:
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cron: '30 22 * * *'
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class: 'Internal::RemoveStaleRedisKeysJob'
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queue: scheduled_jobs
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#executed daily at 0430 UTC
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# which will be IST 10:00 AM
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process_stale_contacts_job:
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cron: '30 04 * * *'
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class: 'Internal::ProcessStaleContactsJob'
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queue: housekeeping
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# executed daily at 0100 UTC
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# to delete accounts marked for deletion
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delete_accounts_job:
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cron: '0 1 * * *'
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class: 'Internal::DeleteAccountsJob'
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queue: scheduled_jobs
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# executed every 15 minutes
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# to assign unassigned conversations for all inboxes
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bulk_auto_assignment_job:
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cron: '*/15 * * * *'
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class: 'Inboxes::BulkAutoAssignmentJob'
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queue: scheduled_jobs
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