Files
chatwoot/app/javascript/dashboard/i18n/locale/cs/settings.json
Chatwoot Bot df1f85a7f0 chore: Update translations (#12432)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-23 11:07:15 +05:30

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{
"PROFILE_SETTINGS": {
"LINK": "Nastavení profilu",
"TITLE": "Nastavení profilu",
"BTN_TEXT": "Aktualizovat profil",
"DELETE_AVATAR": "Delete Avatar",
"AVATAR_DELETE_SUCCESS": "Avatar has been deleted successfully",
"AVATAR_DELETE_FAILED": "There is an error while deleting avatar, please try again",
"UPDATE_SUCCESS": "Your profile has been updated successfully",
"PASSWORD_UPDATE_SUCCESS": "Your password has been changed successfully",
"AFTER_EMAIL_CHANGED": "Váš profil byl úspěšně aktualizován, přihlaste se prosím znovu, protože se vaše přihlašovací údaje změnily",
"FORM": {
"PICTURE": "Profile Picture",
"AVATAR": "Profilový obrázek",
"ERROR": "Opravte chyby formuláře",
"REMOVE_IMAGE": "Odebrat",
"UPLOAD_IMAGE": "Nahrát obrázek",
"UPDATE_IMAGE": "Aktualizovat obrázek",
"PROFILE_SECTION": {
"TITLE": "Profil",
"NOTE": "Vaše e-mailová adresa je Vaše identita a používá se k přihlášení."
},
"SEND_MESSAGE": {
"TITLE": "Hotkey to send messages",
"NOTE": "You can select a hotkey (either Enter or Cmd/Ctrl+Enter) based on your preference of writing.",
"UPDATE_SUCCESS": "Your settings have been updated successfully",
"CARD": {
"ENTER_KEY": {
"HEADING": "Enter (↵)",
"CONTENT": "Send messages by pressing Enter key instead of clicking the send button."
},
"CMD_ENTER_KEY": {
"HEADING": "Cmd/Ctrl + Enter (⌘ + ↵)",
"CONTENT": "Send messages by pressing Cmd/Ctrl + enter key instead of clicking the send button."
}
}
},
"INTERFACE_SECTION": {
"TITLE": "Interface",
"NOTE": "Customize the look and feel of your Chatwoot dashboard.",
"FONT_SIZE": {
"TITLE": "Font size",
"NOTE": "Adjust the text size across the dashboard based on your preference.",
"UPDATE_SUCCESS": "Your font settings have been updated successfully",
"UPDATE_ERROR": "There is an error while updating the font settings, please try again",
"OPTIONS": {
"SMALLER": "Smaller",
"SMALL": "Small",
"DEFAULT": "Default",
"LARGE": "Large",
"LARGER": "Larger",
"EXTRA_LARGE": "Extra Large"
}
},
"LANGUAGE": {
"TITLE": "Preferred Language",
"NOTE": "Choose the language you want to use.",
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
"USE_ACCOUNT_DEFAULT": "Use account default"
}
},
"MESSAGE_SIGNATURE_SECTION": {
"TITLE": "Personal message signature",
"NOTE": "Create a unique message signature to appear at the end of every message you send from any inbox. You can also include an inline image, which is supported in live-chat, email, and API inboxes.",
"BTN_TEXT": "Save message signature",
"API_ERROR": "Couldn't save signature! Try again",
"API_SUCCESS": "Signature saved successfully",
"IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
"IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
"IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
},
"MESSAGE_SIGNATURE": {
"LABEL": "Message Signature",
"ERROR": "Message Signature cannot be empty",
"PLACEHOLDER": "Insert your personal message signature here."
},
"PASSWORD_SECTION": {
"TITLE": "Heslo",
"NOTE": "Aktualizace hesla by obnovila vaše přihlašovací údaje na více zařízeních.",
"BTN_TEXT": "Change password"
},
"SECURITY_SECTION": {
"TITLE": "Security",
"NOTE": "Manage additional security features for your account.",
"MFA_BUTTON": "Manage Two-Factor Authentication"
},
"ACCESS_TOKEN": {
"TITLE": "Přístupový token",
"NOTE": "Tento token může být použit při vytváření integrace založené na API",
"COPY": "Kopírovat",
"RESET": "Reset",
"CONFIRM_RESET": "Are you sure?",
"CONFIRM_HINT": "Click again to confirm",
"RESET_SUCCESS": "Access token regenerated successfully",
"RESET_ERROR": "Unable to regenerate access token. Please try again"
},
"AUDIO_NOTIFICATIONS_SECTION": {
"TITLE": "Audio Alerts",
"NOTE": "Enable audio alerts in dashboard for new messages and conversations.",
"PLAY": "Play sound",
"ALERT_TYPES": {
"NONE": "Nic",
"MINE": "Assigned",
"ALL": "Vše",
"ASSIGNED": "My assigned conversations",
"UNASSIGNED": "Unassigned conversations",
"NOTME": "Open conversations assigned to others"
},
"ALERT_COMBINATIONS": {
"NONE": "You haven't selected any options, you won't receive any audio alerts.",
"ASSIGNED": "You'll receive alerts for conversations assigned to you.",
"UNASSIGNED": "You'll receive alerts for any unassigned conversations.",
"NOTME": "You'll receive alerts for conversations assigned to others.",
"ASSIGNED+UNASSIGNED": "You'll receive alerts for your assigned conversations and any unattended ones.",
"ASSIGNED+NOTME": "You'll receive alerts for conversations assigned to you and to others, but not for unassigned ones.",
"NOTME+UNASSIGNED": "You'll receive alerts for unattended conversations and those assigned to others.",
"ASSIGNED+NOTME+UNASSIGNED": "You'll receive alerts for all conversations."
},
"ALERT_TYPE": {
"TITLE": "Alert events for conversations",
"NONE": "Nic",
"ASSIGNED": "Assigned Conversations",
"ALL_CONVERSATIONS": "All Conversations"
},
"DEFAULT_TONE": {
"TITLE": "Alert tone:"
},
"CONDITIONS": {
"TITLE": "Alert conditions:",
"CONDITION_ONE": "Send audio alerts only if the browser window is not active",
"CONDITION_TWO": "Send alerts every 30s until all the assigned conversations are read"
},
"SOUND_PERMISSION_ERROR": "Autoplay is disabled in your browser. To hear alerts automatically, enable sound permission in your browser settings or interact with the page.",
"READ_MORE": "Read more"
},
"EMAIL_NOTIFICATIONS_SECTION": {
"TITLE": "E-mailová oznámení",
"NOTE": "Zde aktualizujte nastavení e-mailových oznámení",
"CONVERSATION_ASSIGNMENT": "Odeslat e-mailová oznámení, když je mi přiřazena konverzace",
"CONVERSATION_CREATION": "Odeslat oznámení e-mailem při vytváření nové konverzace",
"CONVERSATION_MENTION": "Odeslat oznámení e-mailem, pokud jste zmíněni v konverzaci",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat oznámení e-mailem, když je nová zpráva vytvořena v přiřazené konverzaci",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send email notifications when a new message is created in a participating conversation",
"SLA_MISSED_FIRST_RESPONSE": "Send email notifications when a conversation misses first response SLA",
"SLA_MISSED_NEXT_RESPONSE": "Send email notifications when a conversation misses next response SLA",
"SLA_MISSED_RESOLUTION": "Send email notifications when a conversation misses resolution SLA"
},
"NOTIFICATIONS": {
"TITLE": "Notification preferences",
"TYPE_TITLE": "Notification type",
"EMAIL": "E-mailová adresa",
"PUSH": "Push notification",
"TYPES": {
"CONVERSATION_CREATED": "A new conversation is created",
"CONVERSATION_ASSIGNED": "A conversation is assigned to you",
"CONVERSATION_MENTION": "You are mentioned in a conversation",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "A new message is created in an assigned conversation",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "A new message is created in a participating conversation",
"SLA_MISSED_FIRST_RESPONSE": "A conversation misses first response SLA",
"SLA_MISSED_NEXT_RESPONSE": "A conversation misses next response SLA",
"SLA_MISSED_RESOLUTION": "A conversation misses resolution SLA"
},
"BROWSER_PERMISSION": "Enable push notifications for your browser so youre able to receive them"
},
"API": {
"UPDATE_SUCCESS": "Vaše předvolby oznámení byly úspěšně aktualizovány",
"UPDATE_ERROR": "Při aktualizaci nastavení došlo k chybě, zkuste to prosím znovu"
},
"PUSH_NOTIFICATIONS_SECTION": {
"TITLE": "Push oznámení",
"NOTE": "Zde aktualizujte předvolby push oznámení",
"CONVERSATION_ASSIGNMENT": "Odeslat push oznámení, když je mi přiřazena konverzace",
"CONVERSATION_CREATION": "Odeslat push oznámení při vytváření nové konverzace",
"CONVERSATION_MENTION": "Poslat push oznámení, když jste zmíněni v konverzaci",
"ASSIGNED_CONVERSATION_NEW_MESSAGE": "Odeslat push oznámení, když je nová zpráva vytvořena v přiřazené konverzaci",
"PARTICIPATING_CONVERSATION_NEW_MESSAGE": "Send push notifications when a new message is created in a participating conversation",
"HAS_ENABLED_PUSH": "Povolili jste push pro tento prohlížeč.",
"REQUEST_PUSH": "Povolit push oznámení",
"SLA_MISSED_FIRST_RESPONSE": "Send push notifications when a conversation misses first response SLA",
"SLA_MISSED_NEXT_RESPONSE": "Send push notifications when a conversation misses next response SLA",
"SLA_MISSED_RESOLUTION": "Send push notifications when a conversation misses resolution SLA"
},
"PROFILE_IMAGE": {
"LABEL": "Profil obrázek"
},
"NAME": {
"LABEL": "Vaše celé jméno",
"ERROR": "Zadejte prosím platné celé jméno",
"PLACEHOLDER": "Zadejte své celé jméno"
},
"DISPLAY_NAME": {
"LABEL": "Zobrazované jméno",
"ERROR": "Zadejte prosím platné zobrazované jméno",
"PLACEHOLDER": "Zadejte prosím zobrazované jméno, bude zobrazeno v konverzacích"
},
"AVAILABILITY": {
"LABEL": "Dostupnost",
"STATUS": {
"ONLINE": "Online",
"BUSY": "Zaneprázdněn",
"OFFLINE": "Offline"
},
"SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
"SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
"IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
},
"EMAIL": {
"LABEL": "Vaše e-mailová adresa",
"ERROR": "Zadejte prosím platnou e-mailovou adresu",
"PLACEHOLDER": "Prosím, zadejte vaši e-mailovou adresu, bude zobrazena v konverzacích"
},
"CURRENT_PASSWORD": {
"LABEL": "Current password",
"ERROR": "Please enter the current password",
"PLACEHOLDER": "Please enter the current password"
},
"PASSWORD": {
"LABEL": "New password",
"ERROR": "Zadejte prosím heslo o délce 6 nebo více",
"PLACEHOLDER": "Zadejte prosím nové heslo"
},
"PASSWORD_CONFIRMATION": {
"LABEL": "Potvrdit nové heslo",
"ERROR": "Potvrzení hesla by mělo odpovídat heslu",
"PLACEHOLDER": "Please re-enter your new password"
}
}
},
"SIDEBAR_ITEMS": {
"CHANGE_AVAILABILITY_STATUS": "Změnit",
"CHANGE_ACCOUNTS": "Switch account",
"SWITCH_ACCOUNT": "Switch account",
"CONTACT_SUPPORT": "Contact support",
"SELECTOR_SUBTITLE": "Vyberte účet z následujícího seznamu",
"PROFILE_SETTINGS": "Profile settings",
"KEYBOARD_SHORTCUTS": "Keyboard shortcuts",
"APPEARANCE": "Change appearance",
"SUPER_ADMIN_CONSOLE": "SuperAdmin console",
"DOCS": "Read documentation",
"CHANGELOG": "Changelog",
"LOGOUT": "Log out"
},
"APP_GLOBAL": {
"TRIAL_MESSAGE": "dní zbývá zkušební verze.",
"TRAIL_BUTTON": "Koupit nyní",
"DELETED_USER": "Deleted User",
"EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
"RESEND_VERIFICATION_MAIL": "Resend verification email",
"EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
"ACCOUNT_SUSPENDED": {
"TITLE": "Account Suspended",
"MESSAGE": "Your account is suspended. Please reach out to the support team for more information."
}
},
"COMPONENTS": {
"CODE": {
"BUTTON_TEXT": "Kopírovat",
"CODEPEN": "Open in CodePen",
"COPY_SUCCESSFUL": "Kód byl úspěšně zkopírován do schránky"
},
"SHOW_MORE_BLOCK": {
"SHOW_MORE": "Show More",
"SHOW_LESS": "Show Less"
},
"FILE_BUBBLE": {
"DOWNLOAD": "Stáhnout",
"UPLOADING": "Nahrávání...",
"INSTAGRAM_STORY_UNAVAILABLE": "This story is no longer available."
},
"LOCATION_BUBBLE": {
"SEE_ON_MAP": "See on map"
},
"FORM_BUBBLE": {
"SUBMIT": "Odeslat"
},
"MEDIA": {
"IMAGE_UNAVAILABLE": "This image is no longer available.",
"LOADING_FAILED": "Loading failed"
}
},
"CONFIRM_EMAIL": "Ověřování...",
"SETTINGS": {
"INBOXES": {
"NEW_INBOX": "Přidat schránku"
}
},
"SIDEBAR": {
"NO_ITEMS": "No items",
"CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
"SWITCH": "Switch",
"INBOX_VIEW": "Inbox View",
"CONVERSATIONS": "Konverzace",
"INBOX": "My Inbox",
"ALL_CONVERSATIONS": "All Conversations",
"MENTIONED_CONVERSATIONS": "Zmínky",
"PARTICIPATING_CONVERSATIONS": "Participating",
"UNATTENDED_CONVERSATIONS": "Unattended",
"REPORTS": "Zprávy",
"SETTINGS": "Nastavení",
"CONTACTS": "Kontakty",
"ACTIVE": "Active",
"CAPTAIN": "Captain",
"CAPTAIN_ASSISTANTS": "Assistants",
"CAPTAIN_DOCUMENTS": "Documents",
"CAPTAIN_RESPONSES": "FAQs",
"HOME": "Domů",
"AGENTS": "Agenti",
"AGENT_BOTS": "Bots",
"AUDIT_LOGS": "Audit Logs",
"INBOXES": "Schránky",
"NOTIFICATIONS": "Oznámení",
"CANNED_RESPONSES": "Konzervované odpovědi",
"INTEGRATIONS": "Integrace",
"PROFILE_SETTINGS": "Nastavení profilu",
"ACCOUNT_SETTINGS": "Nastavení účtu",
"APPLICATIONS": "Applications",
"LABELS": "Štítky",
"CUSTOM_ATTRIBUTES": "Vlastní atributy",
"AUTOMATION": "Automation",
"MACROS": "Macros",
"TEAMS": "Týmy",
"BILLING": "Billing",
"CUSTOM_VIEWS_FOLDER": "Folders",
"CUSTOM_VIEWS_SEGMENTS": "Segments",
"ALL_CONTACTS": "All Contacts",
"TAGGED_WITH": "Tagged with",
"NEW_LABEL": "New label",
"NEW_TEAM": "New team",
"NEW_INBOX": "New inbox",
"REPORTS_CONVERSATION": "Konverzace",
"CSAT": "CSAT",
"LIVE_CHAT": "Live Chat",
"SMS": "SMS",
"WHATSAPP": "WhatsApp",
"CAMPAIGNS": "Kampaně",
"ONGOING": "Ongoing",
"ONE_OFF": "One off",
"REPORTS_SLA": "SLA",
"REPORTS_BOT": "Bot",
"REPORTS_AGENT": "Agenti",
"REPORTS_LABEL": "Štítky",
"REPORTS_INBOX": "Inbox",
"REPORTS_TEAM": "Team",
"AGENT_ASSIGNMENT": "Agent Assignment",
"SET_AVAILABILITY_TITLE": "Set yourself as",
"SET_YOUR_AVAILABILITY": "Nastavte svou dostupnost",
"SLA": "SLA",
"CUSTOM_ROLES": "Custom Roles",
"BETA": "Beta",
"REPORTS_OVERVIEW": "Overview",
"REAUTHORIZE": "Your inbox connection has expired, please reconnect\n to continue receiving and sending messages",
"HELP_CENTER": {
"TITLE": "Help Center",
"ARTICLES": "Articles",
"CATEGORIES": "Categories",
"LOCALES": "Locales",
"SETTINGS": "Nastavení"
},
"CHANNELS": "Channels",
"SET_AUTO_OFFLINE": {
"TEXT": "Mark offline automatically",
"INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard.",
"INFO_SHORT": "Automatically mark offline when you aren't using the app."
},
"DOCS": "Read docs",
"SECURITY": "Security"
},
"BILLING_SETTINGS": {
"TITLE": "Billing",
"DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
"CURRENT_PLAN": {
"TITLE": "Current Plan",
"PLAN_NOTE": "You are currently subscribed to the **{plan}** plan with **{quantity}** licenses",
"SEAT_COUNT": "Number of seats",
"RENEWS_ON": "Renews on"
},
"VIEW_PRICING": "View Pricing",
"MANAGE_SUBSCRIPTION": {
"TITLE": "Manage your subscription",
"DESCRIPTION": "View your previous invoices, edit your billing details, or cancel your subscription.",
"BUTTON_TXT": "Go to the billing portal"
},
"CAPTAIN": {
"TITLE": "Captain",
"DESCRIPTION": "Manage usage and credits for Captain AI.",
"BUTTON_TXT": "Buy more credits",
"DOCUMENTS": "Documents",
"RESPONSES": "Responses",
"UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
},
"CHAT_WITH_US": {
"TITLE": "Need help?",
"DESCRIPTION": "Do you face any issues in billing? We are here to help.",
"BUTTON_TXT": "Napiště nám"
},
"NO_BILLING_USER": "Your billing account is being configured. Please refresh the page and try again."
},
"SECURITY_SETTINGS": {
"TITLE": "Security",
"DESCRIPTION": "Manage your account security settings.",
"LINK_TEXT": "Learn more about SAML SSO",
"SAML": {
"TITLE": "SAML SSO",
"NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
"ACS_URL": {
"LABEL": "ACS URL",
"TOOLTIP": "Assertion Consumer Service URL - Configure this URL in your IdP as the destination for SAML responses"
},
"SSO_URL": {
"LABEL": "SSO URL",
"HELP": "The URL where SAML authentication requests will be sent",
"PLACEHOLDER": "https://your-idp.com/saml/sso"
},
"CERTIFICATE": {
"LABEL": "Signing certificate in PEM format",
"HELP": "The public certificate from your identity provider used to verify SAML responses",
"PLACEHOLDER": "-----BEGIN CERTIFICATE-----\nMIIC..."
},
"FINGERPRINT": {
"LABEL": "Fingerprint",
"TOOLTIP": "SHA-1 fingerprint of the certificate - Use this to verify the certificate in your IdP configuration"
},
"COPY_SUCCESS": "Kód byl úspěšně zkopírován do schránky",
"SP_ENTITY_ID": {
"LABEL": "SP Entity ID",
"HELP": "Unique identifier for this application as a service provider (auto-generated).",
"TOOLTIP": "Unique identifier for Chatwoot as the Service Provider - Configure this in your IdP settings"
},
"IDP_ENTITY_ID": {
"LABEL": "Identity Provider Entity ID",
"HELP": "Unique identifier for your identity provider (usually found in IdP configuration)",
"PLACEHOLDER": "https://your-idp.com/saml"
},
"UPDATE_BUTTON": "Update SAML Settings",
"API": {
"SUCCESS": "SAML settings updated successfully",
"ERROR": "Failed to update SAML settings",
"ERROR_LOADING": "Failed to load SAML settings",
"DISABLED": "SAML settings disabled successfully"
},
"VALIDATION": {
"REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
"SSO_URL_ERROR": "Please enter a valid SSO URL",
"CERTIFICATE_ERROR": "Certificate is required",
"IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
},
"ENTERPRISE_PAYWALL": {
"AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
"UPGRADE_PROMPT": "Upgrade to an Enterprise plan to access SAML single sign-on and other advanced security features.",
"ASK_ADMIN": "Please reach out to your administrator for the upgrade."
},
"PAYWALL": {
"TITLE": "Upgrade to enable SAML SSO",
"AVAILABLE_ON": "The SAML SSO feature is only available in the Enterprise plans.",
"UPGRADE_PROMPT": "Upgrade your plan to get access to SAML single sign-on and other advanced features.",
"UPGRADE_NOW": "Upgrade now",
"CANCEL_ANYTIME": "You can change or cancel your plan anytime"
},
"ATTRIBUTE_MAPPING": {
"TITLE": "SAML Attribute Setup",
"DESCRIPTION": "The following attribute mappings must be configured in your identity provider"
},
"INFO_SECTION": {
"TITLE": "Service Provider Information",
"TOOLTIP": "Copy these values and configure them in your Identity Provider to establish the SAML connection"
}
}
},
"CREATE_ACCOUNT": {
"NO_ACCOUNT_WARNING": "Uh oh! We could not find any Chatwoot accounts. Please create a new account to continue.",
"NEW_ACCOUNT": "Nový účet",
"SELECTOR_SUBTITLE": "Vytvořit nový účet",
"API": {
"SUCCESS_MESSAGE": "Účet byl úspěšně vytvořen",
"EXIST_MESSAGE": "Účet již existuje",
"ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
},
"FORM": {
"NAME": {
"LABEL": "Název společnosti",
"PLACEHOLDER": "Wayne podniky"
},
"SUBMIT": "Odeslat",
"CANCEL": "Zrušit"
}
},
"KEYBOARD_SHORTCUTS": {
"TOGGLE_MODAL": "View all shortcuts",
"TITLE": {
"OPEN_CONVERSATION": "Open conversation",
"RESOLVE_AND_NEXT": "Resolve and move to next",
"NAVIGATE_DROPDOWN": "Navigate dropdown items",
"RESOLVE_CONVERSATION": "Resolve Conversation",
"GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
"ADD_ATTACHMENT": "Add Attachment",
"GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
"TOGGLE_SIDEBAR": "Toggle Sidebar",
"GO_TO_REPORTS_SIDEBAR": "Go to Reports sidebar",
"MOVE_TO_NEXT_TAB": "Move to next tab in conversation list",
"GO_TO_SETTINGS": "Go to Settings",
"SWITCH_TO_PRIVATE_NOTE": "Switch to Private Note",
"SWITCH_TO_REPLY": "Switch to Reply",
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
}
},
"ASSIGNMENT_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Agent assignment",
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
},
"ASSIGNMENT_POLICY": {
"TITLE": "Assignment policy",
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
"FEATURES": [
"Assign by conversations evenly or by available capacity",
"Add fair distribution rules to avoid overloading any agent",
"Add inboxes to a policy - one policy per inbox"
]
},
"AGENT_CAPACITY_POLICY": {
"TITLE": "Agent capacity policy",
"DESCRIPTION": "Manage workload for agents.",
"FEATURES": [
"Define maximum conversations per inbox",
"Create exceptions based on labels and time",
"Add agents to a policy - one policy per agent"
]
}
},
"AGENT_ASSIGNMENT_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Assignment policy",
"CREATE_POLICY": "New policy"
},
"CARD": {
"ORDER": "Order",
"PRIORITY": "Priority",
"ACTIVE": "Active",
"INACTIVE": "Inactive",
"POPOVER": "Added inboxes",
"EDIT": "Upravit"
},
"NO_RECORDS_FOUND": "No assignment policies found"
},
"CREATE": {
"HEADER": {
"TITLE": "Create assignment policy"
},
"CREATE_BUTTON": "Create policy",
"API": {
"SUCCESS_MESSAGE": "Assignment policy created successfully",
"ERROR_MESSAGE": "Failed to create assignment policy"
}
},
"EDIT": {
"HEADER": {
"TITLE": "Edit assignment policy"
},
"EDIT_BUTTON": "Update policy",
"CONFIRM_ADD_INBOX_DIALOG": {
"TITLE": "Add inbox",
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
"CONFIRM_BUTTON_LABEL": "Continue",
"CANCEL_BUTTON_LABEL": "Zrušit"
},
"API": {
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
"ERROR_MESSAGE": "Failed to update assignment policy"
},
"INBOX_API": {
"ADD": {
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
"ERROR_MESSAGE": "Failed to add inbox to policy"
},
"REMOVE": {
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
"ERROR_MESSAGE": "Failed to remove inbox from policy"
}
}
},
"FORM": {
"NAME": {
"LABEL": "Policy name:",
"PLACEHOLDER": "Enter policy name"
},
"DESCRIPTION": {
"LABEL": "Description:",
"PLACEHOLDER": "Enter description"
},
"STATUS": {
"LABEL": "Stav:",
"PLACEHOLDER": "Select status",
"ACTIVE": "Policy is active",
"INACTIVE": "Policy is inactive"
},
"ASSIGNMENT_ORDER": {
"LABEL": "Assignment order",
"ROUND_ROBIN": {
"LABEL": "Round robin",
"DESCRIPTION": "Assign conversations evenly among agents."
},
"BALANCED": {
"LABEL": "Balanced",
"DESCRIPTION": "Assign conversations based on available capacity."
}
},
"ASSIGNMENT_PRIORITY": {
"LABEL": "Assignment priority",
"EARLIEST_CREATED": {
"LABEL": "Earliest created",
"DESCRIPTION": "The conversation that was created first gets assigned first."
},
"LONGEST_WAITING": {
"LABEL": "Longest waiting",
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
}
},
"FAIR_DISTRIBUTION": {
"LABEL": "Fair distribution policy",
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
"INPUT_MAX": "Assign max",
"DURATION": "Conversations per agent in every"
},
"INBOXES": {
"LABEL": "Added inboxes",
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
"ADD_BUTTON": "Add inbox",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
"ADD_BUTTON": "Přidat"
},
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
"API": {
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
"ERROR_MESSAGE": "Failed to add inbox to policy"
}
}
},
"DELETE_POLICY": {
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
"ERROR_MESSAGE": "Failed to delete assignment policy"
}
},
"AGENT_CAPACITY_POLICY": {
"INDEX": {
"HEADER": {
"TITLE": "Agent capacity",
"CREATE_POLICY": "New policy"
},
"CARD": {
"POPOVER": "Added agents",
"EDIT": "Upravit"
},
"NO_RECORDS_FOUND": "No agent capacity policies found"
},
"CREATE": {
"HEADER": {
"TITLE": "Create agent capacity policy"
},
"CREATE_BUTTON": "Create policy",
"API": {
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
"ERROR_MESSAGE": "Failed to create agent capacity policy"
}
},
"EDIT": {
"HEADER": {
"TITLE": "Edit agent capacity policy"
},
"EDIT_BUTTON": "Update policy",
"CONFIRM_ADD_AGENT_DIALOG": {
"TITLE": "Add agent",
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
"CONFIRM_BUTTON_LABEL": "Continue",
"CANCEL_BUTTON_LABEL": "Zrušit"
},
"API": {
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
"ERROR_MESSAGE": "Failed to update agent capacity policy"
},
"AGENT_API": {
"ADD": {
"SUCCESS_MESSAGE": "Agent added to policy successfully",
"ERROR_MESSAGE": "Failed to add agent to policy"
},
"REMOVE": {
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
"ERROR_MESSAGE": "Failed to remove agent from policy"
}
}
},
"FORM": {
"NAME": {
"LABEL": "Policy name:",
"PLACEHOLDER": "Enter policy name"
},
"DESCRIPTION": {
"LABEL": "Description:",
"PLACEHOLDER": "Enter description"
},
"INBOX_CAPACITY_LIMIT": {
"LABEL": "Inbox capacity limits",
"ADD_BUTTON": "Add inbox",
"FIELD": {
"SELECT_INBOX": "Select inbox",
"MAX_CONVERSATIONS": "Max conversations",
"SET_LIMIT": "Set limit"
},
"EMPTY_STATE": "No inbox limit set"
},
"EXCLUSION_RULES": {
"LABEL": "Exclusion rules",
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
"TAGS": {
"LABEL": "Exclude conversations tagged with specific labels",
"ADD_TAG": "add tag",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Search and select tags to add"
},
"EMPTY_STATE": "No tags added to this policy."
},
"DURATION": {
"LABEL": "Exclude conversations older than a specified duration",
"PLACEHOLDER": "Set time"
}
},
"USERS": {
"LABEL": "Assigned agents",
"DESCRIPTION": "Add agents for which this policy will be applicable.",
"ADD_BUTTON": "Add agent",
"DROPDOWN": {
"SEARCH_PLACEHOLDER": "Search and select agents to add",
"ADD_BUTTON": "Přidat"
},
"EMPTY_STATE": "No agents added",
"API": {
"SUCCESS_MESSAGE": "Agent successfully added to policy",
"ERROR_MESSAGE": "Failed to add agent to policy"
}
}
},
"DELETE_POLICY": {
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
}
},
"DELETE_POLICY": {
"TITLE": "Delete policy",
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
"CONFIRM_BUTTON_LABEL": "Vymazat",
"CANCEL_BUTTON_LABEL": "Zrušit"
}
}
}