mirror of
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4ab0b17e6e
Introduce custom roles in account seed data to support testing of realistic role-based access scenarios. Includes six distinct roles with varied permission sets and assigns them to multiple users for comprehensive test coverage.
481 lines
16 KiB
YAML
481 lines
16 KiB
YAML
company:
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name: 'PaperLayer'
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domain: 'paperlayer.test'
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users:
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- name: 'Michael Scott'
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gender: male
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email: 'michael_scott@paperlayer.test'
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team:
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- 'sales'
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- 'management'
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- 'administration'
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- 'warehouse'
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role: 'administrator'
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- name: 'David Wallace'
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gender: male
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email: 'david@paperlayer.test'
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team:
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- 'Management'
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- name: 'Deangelo Vickers'
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gender: male
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email: 'deangelo@paperlayer.test'
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team:
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- 'Management'
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- name: 'Jo Bennett'
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gender: female
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email: 'jo@paperlayer.test'
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team:
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- 'Management'
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- name: 'Josh Porter'
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gender: male
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email: 'josh@paperlayer.test'
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team:
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- 'Management'
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- name: 'Charles Miner'
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gender: male
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email: 'charles@paperlayer.test'
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team:
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- 'Management'
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- name: 'Ed Truck'
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gender: male
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email: 'ed@paperlayer.test'
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team:
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- 'Management'
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- name: 'Dan Gore'
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gender: male
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email: 'dan@paperlayer.test'
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team:
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- 'Management'
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- name: 'Craig D'
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gender: male
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email: 'craig@paperlayer.test'
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team:
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- 'Management'
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- name: 'Troy Underbridge'
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gender: male
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email: 'troy@paperlayer.test'
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team:
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- 'Management'
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- name: 'Karen Filippelli'
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gender: female
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email: 'karn@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Sales Representative'
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- name: 'Danny Cordray'
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gender: female
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email: 'danny@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Customer Support Lead'
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- name: 'Ben Nugent'
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gender: male
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email: 'ben@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Junior Agent'
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- name: 'Todd Packer'
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gender: male
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email: 'todd@paperlayer.test'
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team:
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- 'Sales'
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custom_role: 'Sales Representative'
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- name: 'Cathy Simms'
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gender: female
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email: 'cathy@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Knowledge Manager'
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- name: 'Hunter Jo'
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gender: male
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email: 'hunter@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Analytics Specialist'
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- name: 'Rolando Silva'
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gender: male
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email: 'rolando@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Junior Agent'
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- name: 'Stephanie Wilson'
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gender: female
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email: 'stephanie@paperlayer.test'
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team:
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- 'Administration'
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custom_role: 'Escalation Handler'
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- name: 'Jordan Garfield'
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gender: male
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email: 'jorodan@paperlayer.test'
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team:
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- 'Administration'
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- name: 'Ronni Carlo'
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gender: male
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email: 'ronni@paperlayer.test'
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team:
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- 'Administration'
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- name: 'Lonny Collins'
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gender: female
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email: 'lonny@paperlayer.test'
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team:
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- 'Warehouse'
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custom_role: 'Customer Support Lead'
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- name: 'Madge Madsen'
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gender: female
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email: 'madge@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Glenn Max'
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gender: female
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email: 'glenn@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Jerry DiCanio'
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gender: male
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email: 'jerry@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Phillip Martin'
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gender: male
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email: 'phillip@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Michael Josh'
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gender: male
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email: 'michale_josh@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Matt Hudson'
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gender: male
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email: 'matt@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Gideon'
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gender: male
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email: 'gideon@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Bruce'
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gender: male
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email: 'bruce@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Frank'
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gender: male
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email: 'frank@paperlayer.test'
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team:
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- 'Warehouse'
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- name: 'Louanne Kelley'
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gender: female
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email: 'louanne@paperlayer.test'
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- name: 'Devon White'
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gender: male
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email: 'devon@paperlayer.test'
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custom_role: 'Escalation Handler'
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- name: 'Kendall'
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gender: male
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email: 'kendall@paperlayer.test'
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- email: 'sadiq@paperlayer.test'
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name: 'Sadiq'
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gender: male
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teams:
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- '💰 Sales'
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- '💼 Management'
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- '👩💼 Administration'
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- '🚛 Warehouse'
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custom_roles:
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- name: 'Customer Support Lead'
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description: 'Lead support agent with full conversation and contact management'
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permissions:
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- 'conversation_manage'
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- 'contact_manage'
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- 'report_manage'
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- name: 'Sales Representative'
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description: 'Sales team member with conversation and contact access'
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permissions:
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- 'conversation_unassigned_manage'
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- 'conversation_participating_manage'
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- 'contact_manage'
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- name: 'Knowledge Manager'
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description: 'Manages knowledge base and participates in conversations'
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permissions:
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- 'knowledge_base_manage'
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- 'conversation_participating_manage'
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- name: 'Junior Agent'
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description: 'Entry-level agent with basic conversation access'
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permissions:
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- 'conversation_participating_manage'
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- name: 'Analytics Specialist'
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description: 'Focused on reports and data analysis'
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permissions:
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- 'report_manage'
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- 'conversation_participating_manage'
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- name: 'Escalation Handler'
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description: 'Handles unassigned conversations and escalations'
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permissions:
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- 'conversation_unassigned_manage'
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- 'conversation_participating_manage'
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- 'contact_manage'
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labels:
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- title: 'billing'
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color: '#28AD21'
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show_on_sidebar: true
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- title: 'software'
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color: '#8F6EF2'
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show_on_sidebar: true
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- title: 'delivery'
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color: '#A2FDD5'
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show_on_sidebar: true
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- title: 'ops-handover'
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color: '#A53326'
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show_on_sidebar: true
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- title: 'premium-customer'
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color: '#6FD4EF'
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show_on_sidebar: true
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- title: 'lead'
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color: '#F161C8'
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show_on_sidebar: true
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contacts:
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- name: "Lorrie Trosdall"
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email: "ltrosdall0@bravesites.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble logging in to my account.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Hi! Sorry to hear that. Can you please provide me with your username and email address so I can look into it for you?
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- name: "Tiffanie Cloughton"
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email: "tcloughton1@newyorker.test"
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gender: 'female'
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conversations:
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- channel: Channel::FacebookPage
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messages:
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- message_type: incoming
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content: Hi, I need some help with my billing statement.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Hello! I'd be happy to assist you with that. Can you please tell me which billing statement you're referring to?
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- name: "Melonie Keatch"
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email: "mkeatch2@reuters.test"
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gender: 'female'
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conversations:
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- channel: Channel::TwitterProfile
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messages:
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- message_type: incoming
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content: Hi, I think I accidentally deleted some important files. Can you help me recover them?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Of course! Can you please tell me what type of files they were and where they were located on your device?
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- name: "Olin Canniffe"
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email: "ocanniffe3@feedburner.test"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "123456723"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble connecting to the internet.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Have you tried restarting your modem/router? If that doesn't work, please let me know and I can provide further assistance.
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- name: "Viviene Corp"
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email: "vcorp4@instagram.test"
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gender: 'female'
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conversations:
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- channel: Channel::Sms
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source_id: "+1234567"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble with the mobile app. It keeps crashing.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please try uninstalling and reinstalling the app and see if that helps? If not, please let me know and I can look into it further.
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- name: "Drake Pittway"
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email: "dpittway5@chron.test"
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gender: 'male'
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conversations:
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- channel: Channel::Line
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messages:
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- message_type: incoming
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content: Hi, I'm trying to update my account information but it won't save.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sorry for the inconvenience. Can you please provide me with the specific information you're trying to update and the error message you're receiving?
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- name: "Klaus Crawley"
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email: "kcrawley6@narod.ru"
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gender: 'male'
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conversations:
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- channel: Channel::WebWidget
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messages:
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- message_type: incoming
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content: Hi, I need some help setting up my new device.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: No problem! Can you please tell me the make and model of your device and what specifically you need help with?
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- name: "Bing Cusworth"
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email: "bcusworth7@arstechnica.test"
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gender: 'male'
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conversations:
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- channel: Channel::TwitterProfile
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messages:
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- message_type: incoming
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content: Hi, I accidentally placed an order for the wrong item. Can I cancel it?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please provide me with your order number and I'll see if I can cancel it for you?
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- name: "Claus Jira"
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email: "cjira8@comcast.net"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "12323432"
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble with my email. I can't seem to send or receive any messages.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please tell me what email client you're using and if you're receiving any error messages?
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- name: "Quent Dalliston"
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email: "qdalliston9@zimbio.test"
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gender: 'male'
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conversations:
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- channel: Channel::Whatsapp
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source_id: "12342234324"
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messages:
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- message_type: incoming
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content: Hi, I need some help resetting my password.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sure! Can you please provide me with your username or email address and I'll send you a password reset link?
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- name: "Coreen Mewett"
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email: "cmewetta@home.pl"
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gender: 'female'
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conversations:
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- channel: Channel::FacebookPage
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messages:
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- message_type: incoming
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content: Hi, I think someone may have hacked into my account. What should I do?
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Please change your password immediately and enable two-factor authentication if you haven't already done so. I can also assist you in reviewing your account activity if needed.
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- name: "Benyamin Janeway"
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email: "bjanewayb@ustream.tv"
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gender: 'male'
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conversations:
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- channel: Channel::Line
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messages:
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- message_type: incoming
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content: Hi, I have a question about your product features.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Sure thing! What specific feature are you interested in learning more about?
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- name: "Cordell Dalinder"
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email: "cdalinderc@msn.test"
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gender: 'male'
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conversations:
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- channel: Channel::Email
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source_id: "cdalinderc@msn.test"
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messages:
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- message_type: incoming
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content: Hi, I need help setting up my new printer.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: No problem! Can you please provide me with the make and model of your printer and what type of device you'll be connecting it to?
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- name: "Merrile Petruk"
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email: "mpetrukd@wunderground.test"
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gender: 'female'
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conversations:
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- channel: Channel::Email
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source_id: "mpetrukd@wunderground.test"
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priority: urgent
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messages:
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- message_type: incoming
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content: Hi, I'm having trouble accessing a file that I shared with someone.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: I'm sorry to hear that. Can you please tell me which file you're having trouble accessing and who you shared it with? I'll do my best to help you regain access.
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- name: "Nathaniel Vannuchi"
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email: "nvannuchie@photobucket.test"
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gender: 'male'
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conversations:
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- channel: Channel::FacebookPage
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priority: high
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messages:
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- message_type: incoming
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content: "Hey there,I need some help with billing, my card is not working on the website."
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- name: "Olia Olenchenko"
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email: "oolenchenkof@bluehost.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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priority: high
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assignee: michael_scott@paperlayer.test
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messages:
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- message_type: incoming
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content: "Billing section is not working, it throws some error."
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- name: "Elisabeth Derington"
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email: "ederingtong@printfriendly.test"
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gender: 'female'
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conversations:
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- channel: Channel::Whatsapp
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priority: high
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source_id: "1223423567"
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labels:
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- billing
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- delivery
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- ops-handover
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- premium-customer
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messages:
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- message_type: incoming
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content: "Hey \n I didn't get the product delivered, but it shows it is delivered to my address. Please check"
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- name: "Willy Castelot"
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email: "wcasteloth@exblog.jp"
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gender: 'male'
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conversations:
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- channel: Channel::WebWidget
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priority: medium
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labels:
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- software
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- ops-handover
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messages:
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- message_type: incoming
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content: "Hey there, \n I need some help with the product, my button is not working on the website."
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- name: "Ophelia Folkard"
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email: "ofolkardi@taobao.test"
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gender: 'female'
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conversations:
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- channel: Channel::WebWidget
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priority: low
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assignee: michael_scott@paperlayer.test
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labels:
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- billing
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- software
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- lead
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messages:
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- message_type: incoming
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content: "Hey, \n My card is not working on your website. Please help"
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- name: "Candice Matherson"
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email: "cmathersonj@va.test"
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gender: 'female'
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conversations:
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- channel: Channel::Email
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priority: urgent
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source_id: "cmathersonj@va.test"
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assignee: michael_scott@paperlayer.test
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labels:
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- billing
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- lead
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messages:
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- message_type: incoming
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content: "Hey, \n I'm looking for some help to figure out if it is the right product for me."
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: Welcome to PaperLayer. Our Team will be getting back you shortly.
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- message_type: outgoing
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sender: michael_scott@paperlayer.test
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content: How may i help you ?
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sender: michael_scott@paperlayer.test
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