mirror of
https://github.com/lingble/chatwoot.git
synced 2025-11-06 05:57:49 +00:00
### Problem The Slack integration fails when fetching channels from workspaces with many channels due to rate limiting errors. The current implementation makes a single API call requesting both public and private channels simultaneously with `types: 'public_channel,private_channel'`, which causes Slack's API to apply complex filtering and hit rate limits more frequently. When testing with a csutomer workspace containing 157 channels: - Combined request: Hit rate limits after a few pages, required 22+ API calls with long delays - Separate requests: Private channels (1 channel) load instantly, public channels (185 channels) load quickly ### Solution Split the channel fetching into two sequential steps: 1. **Fetch private channels first** with `limit: 1000` (expects very few) 2. **Fetch public channels second** with pagination as needed This approach leverages the fact that Slack's API handles single-type requests much more efficiently than mixed-type requests, avoiding the rate limiting issues entirely while maintaining the same functionality.
71 lines
2.1 KiB
Ruby
71 lines
2.1 KiB
Ruby
class Integrations::Slack::ChannelBuilder
|
|
attr_reader :params, :channel
|
|
|
|
def initialize(params)
|
|
@params = params
|
|
end
|
|
|
|
def fetch_channels
|
|
channels
|
|
end
|
|
|
|
def update(reference_id)
|
|
update_reference_id(reference_id)
|
|
end
|
|
|
|
private
|
|
|
|
def hook
|
|
@hook ||= params[:hook]
|
|
end
|
|
|
|
def slack_client
|
|
@slack_client ||= Slack::Web::Client.new(token: hook.access_token)
|
|
end
|
|
|
|
def channels
|
|
# Split channel fetching into separate API calls to avoid rate limiting issues.
|
|
# Slack's API handles single-type requests (public OR private) much more efficiently
|
|
# than mixed-type requests (public AND private). This approach eliminates rate limits
|
|
# that occur when requesting both channel types simultaneously.
|
|
channel_list = []
|
|
|
|
# Step 1: Fetch all private channels in one call (expect very few)
|
|
private_channels = fetch_channels_by_type('private_channel')
|
|
channel_list.concat(private_channels)
|
|
|
|
# Step 2: Fetch public channels with pagination
|
|
public_channels = fetch_channels_by_type('public_channel')
|
|
channel_list.concat(public_channels)
|
|
channel_list
|
|
end
|
|
|
|
def fetch_channels_by_type(channel_type, limit: 1000)
|
|
conversations_list = slack_client.conversations_list(types: channel_type, exclude_archived: true, limit: limit)
|
|
channel_list = conversations_list.channels
|
|
while conversations_list.response_metadata.next_cursor.present?
|
|
conversations_list = slack_client.conversations_list(
|
|
cursor: conversations_list.response_metadata.next_cursor,
|
|
types: channel_type,
|
|
exclude_archived: true,
|
|
limit: limit
|
|
)
|
|
channel_list.concat(conversations_list.channels)
|
|
end
|
|
channel_list
|
|
end
|
|
|
|
def find_channel(reference_id)
|
|
channels.find { |channel| channel['id'] == reference_id }
|
|
end
|
|
|
|
def update_reference_id(reference_id)
|
|
channel = find_channel(reference_id)
|
|
return if channel.blank?
|
|
|
|
slack_client.conversations_join(channel: channel[:id]) if channel[:is_private] == false
|
|
@hook.update!(reference_id: channel[:id], settings: { channel_name: channel[:name] }, status: 'enabled')
|
|
@hook
|
|
end
|
|
end
|