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				https://github.com/lingble/chatwoot.git
				synced 2025-11-04 13:07:55 +00:00 
			
		
		
		
	This PR improves the voice call creation flow by simplifying configuration and automating setup with Twilio APIs. references: #11602 , #11481 ## Key changes - Removed the requirement for twiml_app_sid – provisioning is now automated through APIs. - Auto-configured webhook URLs for: - Voice number callbacks - Status callbacks - twiML callbacks - Disabled business hours, help center, and related options until voice inbox is fully supported. - Added a configuration tab in the voice inbox to display the required Twilio URLs (to make verification easier in Twilio console). ## Test Cases - Provisioning - Create a new voice inbox → verify that Twilio app provisioning happens automatically. - Verify twiML callback - Webhook configuration - Check that both voice number callback and status callback URLs are auto-populated in Twilio. - Disabled features - Confirm that business hours and help center options are hidden/disabled for voice inbox. - Configuration tab - Open the voice inbox configuration tab → verify that the displayed Twilio URLs match what’s set in Twilio.
		
			
				
	
	
		
			137 lines
		
	
	
		
			3.8 KiB
		
	
	
	
		
			JavaScript
		
	
	
	
	
	
			
		
		
	
	
			137 lines
		
	
	
		
			3.8 KiB
		
	
	
	
		
			JavaScript
		
	
	
	
	
	
import { INBOX_TYPES } from 'dashboard/helper/inbox';
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export const INBOX_FEATURES = {
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  REPLY_TO: 'replyTo',
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  REPLY_TO_OUTGOING: 'replyToOutgoing',
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};
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// This is a single source of truth for inbox features
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// This is used to check if a feature is available for a particular inbox or not
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export const INBOX_FEATURE_MAP = {
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  [INBOX_FEATURES.REPLY_TO]: [
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    INBOX_TYPES.FB,
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    INBOX_TYPES.WEB,
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    INBOX_TYPES.TWITTER,
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    INBOX_TYPES.WHATSAPP,
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    INBOX_TYPES.TELEGRAM,
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    INBOX_TYPES.API,
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  ],
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  [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
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    INBOX_TYPES.WEB,
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    INBOX_TYPES.TWITTER,
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    INBOX_TYPES.WHATSAPP,
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    INBOX_TYPES.TELEGRAM,
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    INBOX_TYPES.API,
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  ],
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};
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export default {
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  computed: {
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    channelType() {
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      return this.inbox.channel_type;
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    },
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    whatsAppAPIProvider() {
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      return this.inbox.provider || '';
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    },
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    isAMicrosoftInbox() {
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      return this.isAnEmailChannel && this.inbox.provider === 'microsoft';
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    },
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    isAGoogleInbox() {
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      return this.isAnEmailChannel && this.inbox.provider === 'google';
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    },
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    isAPIInbox() {
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      return this.channelType === INBOX_TYPES.API;
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    },
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    isATwitterInbox() {
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      return this.channelType === INBOX_TYPES.TWITTER;
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    },
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    isAFacebookInbox() {
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      return this.channelType === INBOX_TYPES.FB;
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    },
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    isAWebWidgetInbox() {
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      return this.channelType === INBOX_TYPES.WEB;
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    },
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    isATwilioChannel() {
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      return this.channelType === INBOX_TYPES.TWILIO;
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    },
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    isALineChannel() {
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      return this.channelType === INBOX_TYPES.LINE;
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    },
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    isAVoiceChannel() {
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      return this.channelType === INBOX_TYPES.VOICE;
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    },
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    isAnEmailChannel() {
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      return this.channelType === INBOX_TYPES.EMAIL;
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    },
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    isATelegramChannel() {
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      return this.channelType === INBOX_TYPES.TELEGRAM;
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    },
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    isATwilioSMSChannel() {
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      const { medium: medium = '' } = this.inbox;
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      return this.isATwilioChannel && medium === 'sms';
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    },
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    isASmsInbox() {
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      return this.channelType === INBOX_TYPES.SMS || this.isATwilioSMSChannel;
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    },
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    isATwilioWhatsAppChannel() {
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      const { medium: medium = '' } = this.inbox;
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      return this.isATwilioChannel && medium === 'whatsapp';
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    },
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    isAWhatsAppCloudChannel() {
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      return (
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        this.channelType === INBOX_TYPES.WHATSAPP &&
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        this.whatsAppAPIProvider === 'whatsapp_cloud'
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      );
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    },
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    is360DialogWhatsAppChannel() {
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      return (
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        this.channelType === INBOX_TYPES.WHATSAPP &&
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        this.whatsAppAPIProvider === 'default'
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      );
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    },
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    chatAdditionalAttributes() {
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      const { additional_attributes: additionalAttributes } = this.chat || {};
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      return additionalAttributes || {};
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    },
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    isTwitterInboxTweet() {
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      return this.chatAdditionalAttributes.type === 'tweet';
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    },
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    twilioBadge() {
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      return `${this.isATwilioSMSChannel ? 'sms' : 'whatsapp'}`;
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    },
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    twitterBadge() {
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      return `${this.isTwitterInboxTweet ? 'twitter-tweet' : 'twitter-dm'}`;
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    },
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    facebookBadge() {
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      return this.chatAdditionalAttributes.type || 'facebook';
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    },
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    inboxBadge() {
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      let badgeKey = '';
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      if (this.isATwitterInbox) {
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        badgeKey = this.twitterBadge;
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      } else if (this.isAFacebookInbox) {
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        badgeKey = this.facebookBadge;
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      } else if (this.isATwilioChannel) {
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        badgeKey = this.twilioBadge;
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      } else if (this.isAWhatsAppChannel) {
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        badgeKey = 'whatsapp';
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      }
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      return badgeKey || this.channelType;
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    },
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    isAWhatsAppChannel() {
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      return (
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        this.channelType === INBOX_TYPES.WHATSAPP ||
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        this.isATwilioWhatsAppChannel
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      );
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    },
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    isAnInstagramChannel() {
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      return this.channelType === INBOX_TYPES.INSTAGRAM;
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    },
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  },
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  methods: {
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    inboxHasFeature(feature) {
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      return INBOX_FEATURE_MAP[feature]?.includes(this.channelType) ?? false;
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    },
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  },
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};
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