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Fixes https://linear.app/chatwoot/issue/CW-5752/fix-nomethoderror-when-processing-video-files-in-slack-integration #### Problem When users shared video files (like MP4) through Slack, the `file_type` method in `SlackMessageHelper` would return `nil` for unsupported file types. This caused a `NoMethodError (undefined method 'to_sym' for nil)` when the attachment was being processed, as the system expected a symbol value for the `file_type` attribute. #### Solution - Added video file type support in the `file_type` method case statement - Added `else` clause to default unknown file types to `:file` instead of returning `nil` - This ensures `file_type` always returns a symbol, preventing the `to_sym` error