Files
chatwoot/app/services/twilio/oneoff_sms_campaign_service.rb
Sojan Jose 3214d06a83 fix: Error shouldn't halt the campaign for entire audience (#11980)
## Summary
- handle Twilio failures per contact when running one-off SMS campaigns
- rescue errors in WhatsApp and generic SMS one-off campaigns so they
continue
- add specs confirming campaigns continue sending when a single contact
fails

fixes:  https://github.com/chatwoot/chatwoot/issues/9000

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-08-11 12:03:48 +05:30

36 lines
1.2 KiB
Ruby

class Twilio::OneoffSmsCampaignService
pattr_initialize [:campaign!]
def perform
raise "Invalid campaign #{campaign.id}" if campaign.inbox.inbox_type != 'Twilio SMS' || !campaign.one_off?
raise 'Completed Campaign' if campaign.completed?
# marks campaign completed so that other jobs won't pick it up
campaign.completed!
audience_label_ids = campaign.audience.select { |audience| audience['type'] == 'Label' }.pluck('id')
audience_labels = campaign.account.labels.where(id: audience_label_ids).pluck(:title)
process_audience(audience_labels)
end
private
delegate :inbox, to: :campaign
delegate :channel, to: :inbox
def process_audience(audience_labels)
campaign.account.contacts.tagged_with(audience_labels, any: true).each do |contact|
next if contact.phone_number.blank?
content = Liquid::CampaignTemplateService.new(campaign: campaign, contact: contact).call(campaign.message)
begin
channel.send_message(to: contact.phone_number, body: content)
rescue Twilio::REST::TwilioError, Twilio::REST::RestError => e
Rails.logger.error("[Twilio Campaign #{campaign.id}] Failed to send to #{contact.phone_number}: #{e.message}")
next
end
end
end
end