Files
chatwoot/app/javascript/dashboard/components/widgets/conversation/MessagesView.vue
2023-10-05 20:01:20 +05:30

592 lines
17 KiB
Vue

<template>
<div class="m-0 flex flex-col justify-between h-full flex-grow min-w-0">
<banner
v-if="!currentChat.can_reply"
color-scheme="alert"
:banner-message="replyWindowBannerMessage"
:href-link="replyWindowLink"
:href-link-text="replyWindowLinkText"
/>
<banner
v-if="isATweet"
color-scheme="gray"
:banner-message="tweetBannerText"
:has-close-button="hasSelectedTweetId"
@close="removeTweetSelection"
/>
<div class="flex justify-end">
<woot-button
variant="smooth"
size="tiny"
color-scheme="secondary"
class="rounded-bl-calc rtl:rotate-180 rounded-tl-calc fixed top-[6.25rem] z-10 bg-white dark:bg-slate-700 border-slate-50 dark:border-slate-600 border-solid border border-r-0 box-border"
:icon="isRightOrLeftIcon"
@click="onToggleContactPanel"
/>
</div>
<ul class="conversation-panel">
<transition name="slide-up">
<li class="min-h-[4rem]">
<span v-if="shouldShowSpinner" class="spinner message" />
</li>
</transition>
<message
v-for="message in getReadMessages"
:key="message.id"
class="message--read ph-no-capture"
data-clarity-mask="True"
:data="message"
:is-a-tweet="isATweet"
:is-a-whatsapp-channel="isAWhatsAppChannel"
:has-instagram-story="hasInstagramStory"
:is-web-widget-inbox="isAWebWidgetInbox"
:inbox-supports-reply-to="inboxSupportsReplyTo"
/>
<li v-show="unreadMessageCount != 0" class="unread--toast">
<span>
{{ unreadMessageCount > 9 ? '9+' : unreadMessageCount }}
{{
unreadMessageCount > 1
? $t('CONVERSATION.UNREAD_MESSAGES')
: $t('CONVERSATION.UNREAD_MESSAGE')
}}
</span>
</li>
<message
v-for="message in getUnReadMessages"
:key="message.id"
class="message--unread ph-no-capture"
data-clarity-mask="True"
:data="message"
:is-a-tweet="isATweet"
:is-a-whatsapp-channel="isAWhatsAppChannel"
:has-instagram-story="hasInstagramStory"
:is-web-widget-inbox="isAWebWidgetInbox"
/>
<conversation-label-suggestion
v-if="shouldShowLabelSuggestions"
:suggested-labels="labelSuggestions"
:chat-labels="currentChat.labels"
:conversation-id="currentChat.id"
/>
</ul>
<div
class="conversation-footer"
:class="{ 'modal-mask': isPopoutReplyBox }"
>
<div v-if="isAnyoneTyping" class="typing-indicator-wrap">
<div class="typing-indicator">
{{ typingUserNames }}
<img
class="gif"
src="~dashboard/assets/images/typing.gif"
alt="Someone is typing"
/>
</div>
</div>
<reply-box
:conversation-id="currentChat.id"
:is-a-tweet="isATweet"
:selected-tweet="selectedTweet"
:popout-reply-box.sync="isPopoutReplyBox"
@click="showPopoutReplyBox"
/>
</div>
</div>
</template>
<script>
// components
import ReplyBox from './ReplyBox.vue';
import Message from './Message.vue';
import ConversationLabelSuggestion from './conversation/LabelSuggestion.vue';
import Banner from 'dashboard/components/ui/Banner.vue';
// stores and apis
import { mapGetters } from 'vuex';
// mixins
import conversationMixin, {
filterDuplicateSourceMessages,
} from '../../../mixins/conversations';
import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
import configMixin from 'shared/mixins/configMixin';
import eventListenerMixins from 'shared/mixins/eventListenerMixins';
import aiMixin from 'dashboard/mixins/aiMixin';
// utils
import { getTypingUsersText } from '../../../helper/commons';
import { calculateScrollTop } from './helpers/scrollTopCalculationHelper';
import { isEscape } from 'shared/helpers/KeyboardHelpers';
import { LocalStorage } from 'shared/helpers/localStorage';
// constants
import { BUS_EVENTS } from 'shared/constants/busEvents';
import { FEATURE_FLAGS } from 'dashboard/featureFlags';
import { REPLY_POLICY } from 'shared/constants/links';
import wootConstants from 'dashboard/constants/globals';
import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
export default {
components: {
Message,
ReplyBox,
Banner,
ConversationLabelSuggestion,
},
mixins: [
conversationMixin,
inboxMixin,
eventListenerMixins,
configMixin,
aiMixin,
],
props: {
isContactPanelOpen: {
type: Boolean,
default: false,
},
},
data() {
return {
isLoadingPrevious: true,
heightBeforeLoad: null,
conversationPanel: null,
selectedTweetId: null,
hasUserScrolled: false,
isProgrammaticScroll: false,
isPopoutReplyBox: false,
messageSentSinceOpened: false,
labelSuggestions: [],
};
},
computed: {
...mapGetters({
accountId: 'getCurrentAccountId',
currentChat: 'getSelectedChat',
allConversations: 'getAllConversations',
inboxesList: 'inboxes/getInboxes',
listLoadingStatus: 'getAllMessagesLoaded',
loadingChatList: 'getChatListLoadingStatus',
appIntegrations: 'integrations/getAppIntegrations',
isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
currentAccountId: 'getCurrentAccountId',
}),
isOpen() {
return this.currentChat?.status === wootConstants.STATUS_TYPE.OPEN;
},
shouldShowLabelSuggestions() {
return (
this.isOpen &&
this.isEnterprise &&
this.isAIIntegrationEnabled &&
!this.messageSentSinceOpened
);
},
inboxId() {
return this.currentChat.inbox_id;
},
inbox() {
return this.$store.getters['inboxes/getInbox'](this.inboxId);
},
hasSelectedTweetId() {
return !!this.selectedTweetId;
},
tweetBannerText() {
return !this.selectedTweetId
? this.$t('CONVERSATION.SELECT_A_TWEET_TO_REPLY')
: `
${this.$t('CONVERSATION.REPLYING_TO')}
${this.selectedTweet.content}` || '';
},
typingUsersList() {
const userList = this.$store.getters[
'conversationTypingStatus/getUserList'
](this.currentChat.id);
return userList;
},
isAnyoneTyping() {
const userList = this.typingUsersList;
return userList.length !== 0;
},
typingUserNames() {
const userList = this.typingUsersList;
if (this.isAnyoneTyping) {
const userListAsName = getTypingUsersText(userList);
return userListAsName;
}
return '';
},
getMessages() {
const messages = this.currentChat.messages || [];
if (this.isAWhatsAppChannel) {
return filterDuplicateSourceMessages(messages);
}
return messages;
},
getReadMessages() {
return this.readMessages(
this.getMessages,
this.currentChat.agent_last_seen_at
);
},
getUnReadMessages() {
return this.unReadMessages(
this.getMessages,
this.currentChat.agent_last_seen_at
);
},
shouldShowSpinner() {
return (
(this.currentChat && this.currentChat.dataFetched === undefined) ||
(!this.listLoadingStatus && this.isLoadingPrevious)
);
},
conversationType() {
const { additional_attributes: additionalAttributes } = this.currentChat;
const type = additionalAttributes ? additionalAttributes.type : '';
return type || '';
},
isATweet() {
return this.conversationType === 'tweet';
},
hasInstagramStory() {
return this.conversationType === 'instagram_direct_message';
},
selectedTweet() {
if (this.selectedTweetId) {
const { messages = [] } = this.currentChat;
const [selectedMessage] = messages.filter(
message => message.id === this.selectedTweetId
);
return selectedMessage || {};
}
return '';
},
isRightOrLeftIcon() {
if (this.isContactPanelOpen) {
return 'arrow-chevron-right';
}
return 'arrow-chevron-left';
},
getLastSeenAt() {
const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
return contactLastSeenAt;
},
replyWindowBannerMessage() {
if (this.isAWhatsAppChannel) {
return this.$t('CONVERSATION.TWILIO_WHATSAPP_CAN_REPLY');
}
if (this.isAPIInbox) {
const { additional_attributes: additionalAttributes = {} } = this.inbox;
if (additionalAttributes) {
const {
agent_reply_time_window_message: agentReplyTimeWindowMessage,
} = additionalAttributes;
return agentReplyTimeWindowMessage;
}
return '';
}
return this.$t('CONVERSATION.CANNOT_REPLY');
},
replyWindowLink() {
if (this.isAWhatsAppChannel) {
return REPLY_POLICY.FACEBOOK;
}
if (!this.isAPIInbox) {
return REPLY_POLICY.TWILIO_WHATSAPP;
}
return '';
},
replyWindowLinkText() {
if (this.isAWhatsAppChannel) {
return this.$t('CONVERSATION.24_HOURS_WINDOW');
}
if (!this.isAPIInbox) {
return this.$t('CONVERSATION.TWILIO_WHATSAPP_24_HOURS_WINDOW');
}
return '';
},
unreadMessageCount() {
return this.currentChat.unread_count || 0;
},
inboxSupportsReplyTo() {
return (
this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
this.isFeatureEnabledonAccount(
this.accountId,
FEATURE_FLAGS.MESSAGE_REPLY_TO
)
);
},
},
watch: {
currentChat(newChat, oldChat) {
if (newChat.id === oldChat.id) {
return;
}
this.fetchAllAttachmentsFromCurrentChat();
this.fetchSuggestions();
this.messageSentSinceOpened = false;
this.selectedTweetId = null;
},
},
created() {
bus.$on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
// when a new message comes in, we refetch the label suggestions
bus.$on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
bus.$on(BUS_EVENTS.SET_TWEET_REPLY, this.setSelectedTweet);
// when a message is sent we set the flag to true this hides the label suggestions,
// until the chat is changed and the flag is reset in the watch for currentChat
bus.$on(BUS_EVENTS.MESSAGE_SENT, () => {
this.messageSentSinceOpened = true;
});
},
mounted() {
this.addScrollListener();
this.fetchAllAttachmentsFromCurrentChat();
this.fetchSuggestions();
},
beforeDestroy() {
this.removeBusListeners();
this.removeScrollListener();
},
methods: {
async fetchSuggestions() {
// start empty, this ensures that the label suggestions are not shown
this.labelSuggestions = [];
if (this.isLabelSuggestionDismissed()) {
return;
}
if (!this.isEnterprise) {
return;
}
// method available in mixin, need to ensure that integrations are present
await this.fetchIntegrationsIfRequired();
if (!this.isAIIntegrationEnabled) {
return;
}
this.labelSuggestions = await this.fetchLabelSuggestions({
conversationId: this.currentChat.id,
});
// once the labels are fetched, we need to scroll to bottom
// but we need to wait for the DOM to be updated
// so we use the nextTick method
this.$nextTick(() => {
// this param is added to route, telling the UI to navigate to the message
// it is triggered by the SCROLL_TO_MESSAGE method
// see setActiveChat on ConversationView.vue for more info
const { messageId } = this.$route.query;
// only trigger the scroll to bottom if the user has not scrolled
// and there's no active messageId that is selected in view
if (!messageId && !this.hasUserScrolled) {
this.scrollToBottom();
}
});
},
isLabelSuggestionDismissed() {
return LocalStorage.getFlag(
LOCAL_STORAGE_KEYS.DISMISSED_LABEL_SUGGESTIONS,
this.currentAccountId,
this.currentChat.id
);
},
fetchAllAttachmentsFromCurrentChat() {
this.$store.dispatch('fetchAllAttachments', this.currentChat.id);
},
removeBusListeners() {
bus.$off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
bus.$off(BUS_EVENTS.SET_TWEET_REPLY, this.setSelectedTweet);
},
setSelectedTweet(tweetId) {
this.selectedTweetId = tweetId;
},
onScrollToMessage({ messageId = '' } = {}) {
this.$nextTick(() => {
const messageElement = document.getElementById('message' + messageId);
if (messageElement) {
this.isProgrammaticScroll = true;
messageElement.scrollIntoView({ behavior: 'smooth' });
this.fetchPreviousMessages();
} else {
this.scrollToBottom();
}
});
this.makeMessagesRead();
},
showPopoutReplyBox() {
this.isPopoutReplyBox = !this.isPopoutReplyBox;
},
closePopoutReplyBox() {
this.isPopoutReplyBox = false;
},
handleKeyEvents(e) {
if (isEscape(e)) {
this.closePopoutReplyBox();
}
},
addScrollListener() {
this.conversationPanel = this.$el.querySelector('.conversation-panel');
this.setScrollParams();
this.conversationPanel.addEventListener('scroll', this.handleScroll);
this.$nextTick(() => this.scrollToBottom());
this.isLoadingPrevious = false;
},
removeScrollListener() {
this.conversationPanel.removeEventListener('scroll', this.handleScroll);
},
scrollToBottom() {
this.isProgrammaticScroll = true;
let relevantMessages = [];
// label suggestions are not part of the messages list
// so we need to handle them separately
let labelSuggestions =
this.conversationPanel.querySelector('.label-suggestion');
// if there are unread messages, scroll to the first unread message
if (this.unreadMessageCount > 0) {
// capturing only the unread messages
relevantMessages =
this.conversationPanel.querySelectorAll('.message--unread');
} else if (labelSuggestions) {
// when scrolling to the bottom, the label suggestions is below the last message
// so we scroll there if there are no unread messages
// Unread messages always take the highest priority
relevantMessages = [labelSuggestions];
} else {
// if there are no unread messages or label suggestion, scroll to the last message
// capturing last message from the messages list
relevantMessages = Array.from(
this.conversationPanel.querySelectorAll('.message--read')
).slice(-1);
}
this.conversationPanel.scrollTop = calculateScrollTop(
this.conversationPanel.scrollHeight,
this.$el.scrollHeight,
relevantMessages
);
},
onToggleContactPanel() {
this.$emit('contact-panel-toggle');
},
setScrollParams() {
this.heightBeforeLoad = this.conversationPanel.scrollHeight;
this.scrollTopBeforeLoad = this.conversationPanel.scrollTop;
},
async fetchPreviousMessages(scrollTop = 0) {
this.setScrollParams();
const shouldLoadMoreMessages =
this.currentChat.dataFetched === true &&
!this.listLoadingStatus &&
!this.isLoadingPrevious;
if (
scrollTop < 100 &&
!this.isLoadingPrevious &&
shouldLoadMoreMessages
) {
this.isLoadingPrevious = true;
try {
await this.$store.dispatch('fetchPreviousMessages', {
conversationId: this.currentChat.id,
before: this.currentChat.messages[0].id,
});
const heightDifference =
this.conversationPanel.scrollHeight - this.heightBeforeLoad;
this.conversationPanel.scrollTop =
this.scrollTopBeforeLoad + heightDifference;
this.setScrollParams();
} catch (error) {
// Ignore Error
} finally {
this.isLoadingPrevious = false;
}
}
},
handleScroll(e) {
if (this.isProgrammaticScroll) {
// Reset the flag
this.isProgrammaticScroll = false;
this.hasUserScrolled = false;
} else {
this.hasUserScrolled = true;
}
bus.$emit(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL);
this.fetchPreviousMessages(e.target.scrollTop);
},
makeMessagesRead() {
this.$store.dispatch('markMessagesRead', { id: this.currentChat.id });
},
removeTweetSelection() {
this.selectedTweetId = null;
},
},
};
</script>
<style scoped>
@tailwind components;
@layer components {
.rounded-bl-calc {
border-bottom-left-radius: calc(1.5rem + 1px);
}
.rounded-tl-calc {
border-top-left-radius: calc(1.5rem + 1px);
}
}
</style>
<style scoped lang="scss">
.modal-mask {
&::v-deep {
.ProseMirror-woot-style {
@apply max-h-[25rem];
}
.reply-box {
@apply border border-solid border-slate-75 dark:border-slate-600 max-w-[75rem] w-[70%];
}
.reply-box .reply-box__top {
@apply relative min-h-[27.5rem];
}
.reply-box__top .input {
@apply min-h-[27.5rem];
}
.emoji-dialog {
@apply absolute left-auto bottom-1;
}
}
}
</style>