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254d5dcf9a
Previously, email replies were handled inside workers. There was no execution logs. This meant if emails silently failed (as reported by a customer), we had no way to trace where the issue happened, the only assumption was “no error = mail sent.” By moving email handling into jobs, we now have proper execution logs for each attempt. This makes it easier to debug delivery issues and would have better visibility when investigating customer reports. Fixes https://linear.app/chatwoot/issue/CW-5538/emails-are-not-sentdelivered-to-the-contact --------- Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
39 lines
1.2 KiB
Ruby
39 lines
1.2 KiB
Ruby
class Messages::SendEmailNotificationService
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pattr_initialize [:message!]
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def perform
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return unless should_send_email_notification?
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conversation = message.conversation
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conversation_mail_key = format(::Redis::Alfred::CONVERSATION_MAILER_KEY, conversation_id: conversation.id)
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# Atomically set redis key to prevent duplicate email workers. Keep the key alive longer than
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# the worker delay (1 hour) so slow queues don't enqueue duplicate jobs, but let it expire if
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# the worker never manages to clean up.
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return unless Redis::Alfred.set(conversation_mail_key, message.id, nx: true, ex: 1.hour.to_i)
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ConversationReplyEmailWorker.perform_in(2.minutes, conversation.id, message.id)
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end
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private
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def should_send_email_notification?
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return false unless message.email_notifiable_message?
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return false if message.conversation.contact.email.blank?
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email_reply_enabled?
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end
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def email_reply_enabled?
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inbox = message.inbox
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case inbox.channel.class.to_s
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when 'Channel::WebWidget'
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inbox.channel.continuity_via_email
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when 'Channel::Api'
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inbox.account.feature_enabled?('email_continuity_on_api_channel')
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else
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false
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end
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end
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end
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