Pranav 0b4028b95d feat: Add support for the references in FAQs (#10699) ...

Currently, it’s unclear whether an FAQ item is generated from a
document, derived from a conversation, or added manually.

This PR resolves the issue by providing visibility into the source of
each FAQ. Users can now see whether an FAQ was generated or manually
added and, if applicable, by whom.

- Move the document_id to a polymorphic relation (documentable).
- Updated the APIs to accommodate the change.
- Update the service to add corresponding references. 
- Updated the specs.

<img width="1007" alt="Screenshot 2025-01-15 at 11 27 56 PM"
src="https://github.com/user-attachments/assets/7d58f798-19c0-4407-b3e2-748a919d14af"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

2025-01-16 15:27:30 +05:30

..

20230426130150_init_schema.rb

chore: Squash migrations till 05/2023 (#8862)

2024-02-06 17:00:38 +04:00

20230503101201_create_sla_policies.rb

feat: SLA CRUD APIs (EE) (#7027)

2023-05-11 22:42:56 +05:30

20230509101256_add_index_to_messages_created_at.rb

feat(perf): add index to messages created at (#7044)

2023-05-10 11:34:49 +05:30

20230510060828_add_index_to_messages_for_reportings.rb

feat: add index migration (#7050)

2023-05-10 17:55:14 +05:30

20230510113208_set_default_empty_string_for_contact_name.rb

chore: Add migration to set the default empty string value for contact name (#7052)

2023-05-11 17:35:19 +05:30

20230515051424_update_article_image_keys.rb

feat: add migration to fix image signed keys (#7076)

2023-05-15 15:13:26 +05:30

20230523104139_add_partial_index_for_resolved_contacts.rb

feat(perf): contacts query performance (#7175)

2023-05-23 17:22:47 +05:30

20230525085402_add_custom_sender_name_toggle.rb

feat: Ability to customise the email sender name [CW-1629] (#7345)

2023-07-04 20:46:01 +05:30

20230608040738_add_processed_message_content_to_messages.rb

fix: Automations condition based quoted text (#7272)

2023-06-09 17:00:05 +05:30

20230612103936_add_index_to_reporting_events.rb

feat: add index to reporting events [CW-1960] (#7294)

2023-06-12 18:23:42 +05:30

20230614044633_add_sender_name_to_in.rb

feat: Ability to customise the email sender name [CW-1629] (#7345)

2023-07-04 20:46:01 +05:30

20230620132319_add_sla_policy_to_conversations.rb

chore: Add sla policy association to conversation (#7360)

2023-06-21 14:48:50 +05:30

20230620212340_add_waiting_since_to_conversations.rb

feat: Add a sort option for conversations waiting for a reply from an agent (#7364)

2023-06-21 13:20:39 -07:00

20230706090122_sentiment_column_to_messages.rb

feat: Sentiment Analysis (#7475)

2023-07-12 15:03:31 +05:30

20230714054138_add_api_key_sid_to_twilio_sms.rb

feat: Add support for API key authentication in Twilio (#7523)

2023-07-14 19:20:54 -07:00

20230727065605_add_partial_index_contact_account_id.rb

feat(perf): contact page loading speed (#7629)

2023-07-27 13:32:22 +05:30

20230801180936_update_default_status_in_hooks.rb

fix: Update the default status of the hooks to enabled (#7652)

2023-08-01 12:14:47 -07:00

20230905060223_add_regex_to_custom_attribute_definition.rb

feat: Support Regex validation for custom attributes (#7856)

2024-01-23 18:01:57 +04:00

20231011041615_ensure_message_private_not_null.rb

chore: Ensure null validation for private attribute in messages (#8085)

2023-10-11 13:16:59 +05:30

20231013072802_add_icon_to_categories.rb

feat: Adds the ability to set an emoji for help center category (#8111)

2023-10-20 13:52:30 +05:30

20231114111614_change_feature_flags_to_bigint_in_accounts.rb

feat: convert feature_flag to bigint [CW-2767] (#8350)

2023-11-17 15:50:24 -08:00

20231129091149_add_snoozed_until_to_notifications.rb

feat: Snooze notification API (#8439)

2023-12-04 12:32:35 +05:30

20231201014644_remove_notifications_with_message_primary_actor.rb

chore: Change primary actor to Conversation for all the notification types. (#8435)

2023-12-06 10:43:09 +05:30

20231211010807_add_cached_labels_list.rb

chore(migration): Re-run database migration job for caching. (#8581)

2023-12-18 17:29:02 -08:00

20231219000743_re_run_cache_label_job.rb

chore(migration): Re-run database migration job for caching. (#8581)

2023-12-18 17:29:02 -08:00

20231219073832_add_last_activity_at_to_notifications.rb

feat: Add last_activity_at field to Notification model (#8585)

2023-12-20 13:02:37 +05:30

20231223033019_refactor_sla_policy_columns.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

20231223040257_create_applied_slas.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

20240124054340_add_contact_type_to_contacts.rb

feat: Add contact_type attribute to contact model (#8768)

2024-01-24 12:26:47 +05:30

20240124084032_add_middle_name_and_last_name_to_contacts.rb

feat: Add middle_name and last_name to contact model (#8771)

2024-01-24 16:22:04 +05:30

20240129080827_add_location_and_country_code_to_contacts.rb

feat: Add attributes location and country_code to Contact model (#8803)

2024-01-29 14:10:14 +05:30

20240131040316_remove_imap_inbox_syned_at_from_channel_email.rb

chore: Remove unused attribute imap_inbox_synced_at (#8822)

2024-01-31 11:48:46 +04:00

20240207103014_change_applied_sla_sla_status_to_enum.rb

feat: Add sidekiq jobs to monitor applied SLAs (#8828)

2024-02-07 21:44:56 +04:00

20240213131252_add_blocked_to_contacts.rb

feat: Ability to block contacts permanently (#8922)

2024-02-21 14:18:42 -08:00

20240215065844_add_meta_to_notifications.rb

feat: Add meta to notification model (#8941)

2024-02-16 14:38:02 +05:30

20240216055809_add_unique_index_to_applied_slas.rb

feat: sla-7 ensure applied_sla uniqueness (#8938)

2024-02-20 21:59:49 +05:30

20240306201954_change_identifier_type_in_notifications_subscriptions.rb

fix: Change the column identifier from string to text to avoid overflow (#9073)

2024-03-07 11:13:01 +05:30

20240319062553_create_sla_events.rb

feat: add sla events table (#9126)

2024-03-20 11:59:37 +05:30

20240322071629_convert_cached_label_list_to_text.rb

fix: Convert cached_label_list to text (#9143)

2024-03-25 18:47:08 -07:00

20240415210313_add_channel_web_widget_to_portals.rb

feat: Add widget to help center config (#9235)

2024-04-15 16:46:48 -07:00

20240515201632_index_improvements_conversations_contacts.rb

chore: Improved indexes for Conversations & Contacts [CW-3300] (#9475)

2024-05-15 16:10:39 -07:00

20240516003531_add_index_for_message_type_account_date.rb

chore: Add indexes to improve reporting performance (#9478)

2024-05-15 21:21:15 -07:00

20240726220747_add_custom_roles.rb

feat: Add APIs to manage custom roles in Chatwoot (#9995)

2024-08-23 17:18:28 +05:30

20240923215335_add_locale_to_article.rb

fix: Include uncategorized articles in the all article section to allow edit/delete (#10153)

2024-09-23 23:39:03 -07:00

20241217041352_fix_old_audio_alert_data.rb

fix: Update old data to fix login issues (#10594)

2024-12-17 17:17:11 +05:30

20250104200055_create_captain_tables.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250104210328_remove_robin_tables.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250105001414_add_status_to_captain_documents.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250105005821_remove_not_null_from_captain_documents.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250107030743_add_config_to_captain_assistant.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250108031358_create_captain_inbox.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250108211541_remove_index_from_captain_assistants.rb

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

20250116000103_add_status_to_captain_assistant_responses.rb

feat: Add a review step for FAQs generated from conversations before using it (#10693)

2025-01-16 09:54:34 +05:30

20250116061033_convert_document_to_polymorphic_association.rb

feat: Add support for the references in FAQs (#10699)

2025-01-16 15:27:30 +05:30