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73 lines
2.3 KiB
Ruby
73 lines
2.3 KiB
Ruby
module ReportingEventHelper
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def business_hours(inbox, from, to)
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return 0 unless inbox.working_hours_enabled?
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inbox_working_hours = configure_working_hours(inbox.working_hours)
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return 0 if inbox_working_hours.blank?
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# Configure working hours
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WorkingHours::Config.working_hours = inbox_working_hours
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# Configure timezone
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WorkingHours::Config.time_zone = inbox.timezone
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# Use inbox timezone to change from & to values.
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from_in_inbox_timezone = from.in_time_zone(inbox.timezone).to_time
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to_in_inbox_timezone = to.in_time_zone(inbox.timezone).to_time
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from_in_inbox_timezone.working_time_until(to_in_inbox_timezone)
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end
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def last_non_human_activity(conversation)
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# Try to get either a handoff or reopened event first
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# These will always take precedence over any other activity
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# Also, any of these events can happen at any time in the course of a conversation lifecycle.
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# So we pick the latest event
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event = ReportingEvent.where(
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conversation_id: conversation.id,
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name: %w[conversation_bot_handoff conversation_opened]
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).order(event_end_time: :desc).first
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return event.event_end_time if event&.event_end_time
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# Fallback to bot resolved event
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# Because this will be closest to the most accurate activity instead of conversation.created_at
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bot_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_resolved').last
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return bot_event.event_end_time if bot_event&.event_end_time
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# If no events found, return conversation creation time
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conversation.created_at
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end
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private
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def configure_working_hours(working_hours)
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working_hours.each_with_object({}) do |working_hour, object|
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object[day(working_hour.day_of_week)] = working_hour_range(working_hour) unless working_hour.closed_all_day?
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end
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end
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def day(day_of_week)
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week_days = {
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0 => :sun,
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1 => :mon,
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2 => :tue,
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3 => :wed,
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4 => :thu,
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5 => :fri,
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6 => :sat
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}
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week_days[day_of_week]
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end
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def working_hour_range(working_hour)
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{ format_time(working_hour.open_hour, working_hour.open_minutes) => format_time(working_hour.close_hour, working_hour.close_minutes) }
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end
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def format_time(hour, minute)
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hour = hour < 10 ? "0#{hour}" : hour
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minute = minute < 10 ? "0#{minute}" : minute
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"#{hour}:#{minute}"
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end
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end
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