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We recently introduced the WhatsApp Embedded Signup flow in Chatwoot to simplify onboarding. However, we discovered two important limitations: Some customers’ numbers are already linked to an Embedded Signup, which blocks re-use. Tech providers cannot onboard their own numbers via Embedded Signup. As a result, we need to support both Manual and Embedded Signup flows to cover all scenarios. ### Problem - Current UI only offers the Embedded Signup option. - Customers who need to reuse existing numbers (already connected to WABA) or tech providers testing their own numbers get stuck. - Manual flow exists but is no longer exposed in the UX **Current Embedded Signup screen** <img width="2564" height="1250" alt="CleanShot 2025-08-21 at 21 58 07@2x" src="https://github.com/user-attachments/assets/c3de4cf1-cae6-4a0e-aa9c-5fa4e2249c0e" /> **Current Manual Setup screen** <img width="2568" height="1422" alt="CleanShot 2025-08-21 at 22 00 25@2x" src="https://github.com/user-attachments/assets/96408f97-3ffe-42d1-9019-a511e808f5ac" /> ### Solution - Design a dual-path UX in the Create WhatsApp Inbox step that: - Offers Embedded Signup (default/recommended) for new numbers and businesses. - Offers Manual Setup for advanced users, existing linked numbers, and tech providers. <img width="2030" height="1376" alt="CleanShot 2025-09-01 at 14 13 16@2x" src="https://github.com/user-attachments/assets/6f17e5a2-a2fd-40fb-826a-c9ee778be795" /> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
54 lines
1.6 KiB
JavaScript
54 lines
1.6 KiB
JavaScript
export const FEATURE_FLAGS = {
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AGENT_BOTS: 'agent_bots',
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AGENT_MANAGEMENT: 'agent_management',
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ASSIGNMENT_V2: 'assignment_v2',
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AUTO_RESOLVE_CONVERSATIONS: 'auto_resolve_conversations',
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AUTOMATIONS: 'automations',
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CAMPAIGNS: 'campaigns',
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WHATSAPP_CAMPAIGNS: 'whatsapp_campaign',
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CANNED_RESPONSES: 'canned_responses',
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CRM: 'crm',
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CUSTOM_ATTRIBUTES: 'custom_attributes',
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INBOX_MANAGEMENT: 'inbox_management',
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INTEGRATIONS: 'integrations',
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LABELS: 'labels',
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MACROS: 'macros',
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HELP_CENTER: 'help_center',
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REPORTS: 'reports',
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TEAM_MANAGEMENT: 'team_management',
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VOICE_RECORDER: 'voice_recorder',
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AUDIT_LOGS: 'audit_logs',
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INBOX_VIEW: 'inbox_view',
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SLA: 'sla',
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RESPONSE_BOT: 'response_bot',
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CHANNEL_EMAIL: 'channel_email',
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CHANNEL_FACEBOOK: 'channel_facebook',
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CHANNEL_TWITTER: 'channel_twitter',
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CHANNEL_WEBSITE: 'channel_website',
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CUSTOM_REPLY_DOMAIN: 'custom_reply_domain',
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CUSTOM_REPLY_EMAIL: 'custom_reply_email',
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DISABLE_BRANDING: 'disable_branding',
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EMAIL_CONTINUITY_ON_API_CHANNEL: 'email_continuity_on_api_channel',
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INBOUND_EMAILS: 'inbound_emails',
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IP_LOOKUP: 'ip_lookup',
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LINEAR: 'linear_integration',
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CAPTAIN: 'captain_integration',
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CUSTOM_ROLES: 'custom_roles',
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CHATWOOT_V4: 'chatwoot_v4',
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REPORT_V4: 'report_v4',
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CHANNEL_INSTAGRAM: 'channel_instagram',
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CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
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CAPTAIN_V2: 'captain_integration_v2',
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SAML: 'saml',
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};
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export const PREMIUM_FEATURES = [
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FEATURE_FLAGS.SLA,
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FEATURE_FLAGS.CAPTAIN,
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FEATURE_FLAGS.CUSTOM_ROLES,
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FEATURE_FLAGS.AUDIT_LOGS,
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FEATURE_FLAGS.HELP_CENTER,
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FEATURE_FLAGS.CAPTAIN_V2,
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FEATURE_FLAGS.SAML,
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];
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