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https://github.com/lingble/chatwoot.git
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480f34803b
This commit introduces the ability to associate response sources to an inbox, allowing external webpages to be parsed by Chatwoot. The parsed data is converted into embeddings for use with GPT models when managing customer queries. The implementation relies on the `pgvector` extension for PostgreSQL. Database migrations related to this feature are handled separately by `Features::ResponseBotService`. A future update will integrate these migrations into the default rails migrations, once compatibility with Postgres extensions across all self-hosted installation options is confirmed. Additionally, a new GitHub action has been added to the CI pipeline to ensure the execution of specs related to this feature.
74 lines
2.3 KiB
Ruby
74 lines
2.3 KiB
Ruby
class MessageTemplates::HookExecutionService
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pattr_initialize [:message!]
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def perform
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return if conversation.campaign.present?
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trigger_templates
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end
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private
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delegate :inbox, :conversation, to: :message
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delegate :contact, to: :conversation
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def trigger_templates
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::MessageTemplates::Template::OutOfOffice.new(conversation: conversation).perform if should_send_out_of_office_message?
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::MessageTemplates::Template::Greeting.new(conversation: conversation).perform if should_send_greeting?
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::MessageTemplates::Template::EmailCollect.new(conversation: conversation).perform if inbox.enable_email_collect && should_send_email_collect?
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::MessageTemplates::Template::CsatSurvey.new(conversation: conversation).perform if should_send_csat_survey?
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end
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def should_send_out_of_office_message?
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# should not send if its a tweet message
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return false if conversation.tweet?
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# should not send for outbound messages
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return false unless message.incoming?
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inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
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end
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def first_message_from_contact?
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conversation.messages.outgoing.count.zero? && conversation.messages.template.count.zero?
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end
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def should_send_greeting?
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# should not send if its a tweet message
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return false if conversation.tweet?
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first_message_from_contact? && inbox.greeting_enabled? && inbox.greeting_message.present?
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end
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def email_collect_was_sent?
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conversation.messages.where(content_type: 'input_email').present?
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end
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# TODO: we should be able to reduce this logic once we have a toggle for email collect messages
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def should_send_email_collect?
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!contact_has_email? && inbox.web_widget? && !email_collect_was_sent?
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end
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def contact_has_email?
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contact.email
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end
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def csat_enabled_conversation?
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return false unless conversation.resolved?
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# should not sent since the link will be public
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return false if conversation.tweet?
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return false unless inbox.csat_survey_enabled?
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true
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end
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def should_send_csat_survey?
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return unless csat_enabled_conversation?
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# only send CSAT once in a conversation
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return if conversation.messages.where(content_type: :input_csat).present?
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true
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end
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end
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MessageTemplates::HookExecutionService.prepend_mod_with('MessageTemplates::HookExecutionService')
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