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# Pull Request Template ## Description This PR introduces basic customization options for the CSAT survey: * **Display Type**: Option to use star ratings instead of emojis. * **Message Text**: Customize the survey message (up to 200 characters). * **Survey Rules**: Send surveys based on labels — trigger when a conversation has or doesn't have a specific label. Fixes https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom videos **Website Channel (Widget)** https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5 **Email Channel (Survey link)** https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com>
153 lines
4.1 KiB
Vue
Executable File
153 lines
4.1 KiB
Vue
Executable File
<script>
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import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
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import ChatCard from 'shared/components/ChatCard.vue';
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import ChatForm from 'shared/components/ChatForm.vue';
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import ChatOptions from 'shared/components/ChatOptions.vue';
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import ChatArticle from './template/Article.vue';
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import EmailInput from './template/EmailInput.vue';
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import CustomerSatisfaction from 'shared/components/CustomerSatisfaction.vue';
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import IntegrationCard from './template/IntegrationCard.vue';
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export default {
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name: 'AgentMessageBubble',
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components: {
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ChatArticle,
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ChatCard,
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ChatForm,
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ChatOptions,
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EmailInput,
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CustomerSatisfaction,
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IntegrationCard,
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},
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props: {
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message: { type: String, default: null },
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contentType: { type: String, default: null },
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messageType: { type: Number, default: null },
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messageId: { type: Number, default: null },
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messageContentAttributes: {
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type: Object,
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default: () => {},
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},
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},
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setup() {
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const { formatMessage, getPlainText, truncateMessage, highlightContent } =
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useMessageFormatter();
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return {
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formatMessage,
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getPlainText,
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truncateMessage,
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highlightContent,
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};
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},
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computed: {
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isTemplate() {
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return this.messageType === 3;
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},
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isTemplateEmail() {
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return this.contentType === 'input_email';
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},
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isCards() {
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return this.contentType === 'cards';
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},
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isOptions() {
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return this.contentType === 'input_select';
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},
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isForm() {
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return this.contentType === 'form';
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},
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isArticle() {
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return this.contentType === 'article';
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},
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isCSAT() {
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return this.contentType === 'input_csat';
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},
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isIntegrations() {
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return this.contentType === 'integrations';
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},
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},
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methods: {
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onResponse(messageResponse) {
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this.$store.dispatch('message/update', messageResponse);
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},
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onOptionSelect(selectedOption) {
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this.onResponse({
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submittedValues: [selectedOption],
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messageId: this.messageId,
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});
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},
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onFormSubmit(formValues) {
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const formValuesAsArray = Object.keys(formValues).map(key => ({
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name: key,
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value: formValues[key],
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}));
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this.onResponse({
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submittedValues: formValuesAsArray,
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messageId: this.messageId,
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});
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},
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},
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};
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</script>
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<template>
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<div class="chat-bubble-wrap">
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<div
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v-if="
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!isCards && !isOptions && !isForm && !isArticle && !isCards && !isCSAT
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"
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class="chat-bubble agent bg-n-background dark:bg-n-solid-3 text-n-slate-12"
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>
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<div
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v-dompurify-html="formatMessage(message, false)"
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class="message-content text-n-slate-12"
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/>
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<EmailInput
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v-if="isTemplateEmail"
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:message-id="messageId"
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:message-content-attributes="messageContentAttributes"
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/>
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<IntegrationCard
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v-if="isIntegrations"
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:message-id="messageId"
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:meeting-data="messageContentAttributes.data"
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/>
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</div>
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<div v-if="isOptions">
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<ChatOptions
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:title="message"
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:options="messageContentAttributes.items"
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:hide-fields="!!messageContentAttributes.submitted_values"
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@option-select="onOptionSelect"
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/>
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</div>
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<ChatForm
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v-if="isForm && !messageContentAttributes.submitted_values"
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:items="messageContentAttributes.items"
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:button-label="messageContentAttributes.button_label"
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:submitted-values="messageContentAttributes.submitted_values"
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@submit="onFormSubmit"
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/>
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<div v-if="isCards">
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<ChatCard
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v-for="item in messageContentAttributes.items"
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:key="item.title"
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:media-url="item.media_url"
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:title="item.title"
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:description="item.description"
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:actions="item.actions"
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/>
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</div>
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<div v-if="isArticle">
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<ChatArticle :items="messageContentAttributes.items" />
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</div>
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<CustomerSatisfaction
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v-if="isCSAT"
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:message-content-attributes="messageContentAttributes.submitted_values"
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:display-type="messageContentAttributes.display_type"
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:message="message"
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:message-id="messageId"
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/>
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</div>
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</template>
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