Files
chatwoot/app/javascript/dashboard/components-next/message/bubbles/CSAT.vue
Sivin Varghese d0611cb7f2 feat: Improve CSAT responses (#11485)
# Pull Request Template

## Description

This PR introduces basic customization options for the CSAT survey:

* **Display Type**: Option to use star ratings instead of emojis.
* **Message Text**: Customize the survey message (up to 200 characters).
* **Survey Rules**: Send surveys based on labels — trigger when a
conversation has or doesn't have a specific label.

Fixes
https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom videos

**Website Channel (Widget)**

https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5

**Email Channel (Survey link)**

https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-05-16 14:18:52 +05:30

71 lines
1.9 KiB
Vue

<script setup>
import { computed } from 'vue';
import BaseBubble from './Base.vue';
import { useI18n } from 'vue-i18n';
import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
import { useMessageContext } from '../provider.js';
const { contentAttributes, content } = useMessageContext();
const { t } = useI18n();
const response = computed(() => {
return contentAttributes.value?.submittedValues?.csatSurveyResponse ?? {};
});
const isRatingSubmitted = computed(() => {
return !!response.value.rating;
});
const displayType = computed(() => {
return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
});
const isStarRating = computed(() => {
return displayType.value === CSAT_DISPLAY_TYPES.STAR;
});
const rating = computed(() => {
if (isRatingSubmitted.value) {
return CSAT_RATINGS.find(
csatOption => csatOption.value === response.value.rating
);
}
return null;
});
const starRatingValue = computed(() => {
return response.value.rating || 0;
});
</script>
<template>
<BaseBubble class="px-4 py-3" data-bubble-name="csat">
<h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
<dl v-if="isRatingSubmitted" class="mt-4">
<dt class="text-n-slate-11 italic">
{{ t('CONVERSATION.RATING_TITLE') }}
</dt>
<dd v-if="!isStarRating">
{{ t(rating.translationKey) }}
</dd>
<dd v-else class="flex mt-1">
<span v-for="n in 5" :key="n" class="text-2xl mr-1">
<i
:class="[
n <= starRatingValue
? 'i-ri-star-fill text-n-amber-9'
: 'i-ri-star-line text-n-slate-10',
]"
/>
</span>
</dd>
<dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
{{ t('CONVERSATION.FEEDBACK_TITLE') }}
</dt>
<dd>{{ response.feedbackMessage }}</dd>
</dl>
</BaseBubble>
</template>