mirror of
https://github.com/lingble/chatwoot.git
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458ed1e26d
We recently introduced the WhatsApp Embedded Signup flow in Chatwoot to simplify onboarding. However, we discovered two important limitations: Some customers’ numbers are already linked to an Embedded Signup, which blocks re-use. Tech providers cannot onboard their own numbers via Embedded Signup. As a result, we need to support both Manual and Embedded Signup flows to cover all scenarios. ### Problem - Current UI only offers the Embedded Signup option. - Customers who need to reuse existing numbers (already connected to WABA) or tech providers testing their own numbers get stuck. - Manual flow exists but is no longer exposed in the UX **Current Embedded Signup screen** <img width="2564" height="1250" alt="CleanShot 2025-08-21 at 21 58 07@2x" src="https://github.com/user-attachments/assets/c3de4cf1-cae6-4a0e-aa9c-5fa4e2249c0e" /> **Current Manual Setup screen** <img width="2568" height="1422" alt="CleanShot 2025-08-21 at 22 00 25@2x" src="https://github.com/user-attachments/assets/96408f97-3ffe-42d1-9019-a511e808f5ac" /> ### Solution - Design a dual-path UX in the Create WhatsApp Inbox step that: - Offers Embedded Signup (default/recommended) for new numbers and businesses. - Offers Manual Setup for advanced users, existing linked numbers, and tech providers. <img width="2030" height="1376" alt="CleanShot 2025-09-01 at 14 13 16@2x" src="https://github.com/user-attachments/assets/6f17e5a2-a2fd-40fb-826a-c9ee778be795" /> --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>
72 lines
1.9 KiB
JavaScript
72 lines
1.9 KiB
JavaScript
export default {
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GRAVATAR_URL: 'https://www.gravatar.com/avatar/',
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ASSIGNEE_TYPE: {
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ME: 'me',
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UNASSIGNED: 'unassigned',
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ALL: 'all',
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},
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STATUS_TYPE: {
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OPEN: 'open',
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RESOLVED: 'resolved',
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PENDING: 'pending',
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SNOOZED: 'snoozed',
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ALL: 'all',
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},
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SORT_BY_TYPE: {
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LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
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LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',
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CREATED_AT_ASC: 'created_at_asc',
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CREATED_AT_DESC: 'created_at_desc',
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PRIORITY_ASC: 'priority_asc',
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PRIORITY_DESC: 'priority_desc',
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WAITING_SINCE_ASC: 'waiting_since_asc',
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WAITING_SINCE_DESC: 'waiting_since_desc',
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},
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ARTICLE_STATUS_TYPES: {
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DRAFT: 0,
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PUBLISH: 1,
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ARCHIVE: 2,
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},
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LAYOUT_TYPES: {
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CONDENSED: 'condensed',
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EXPANDED: 'expanded',
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},
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DOCS_URL: 'https://www.chatwoot.com/docs/product/',
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HELP_CENTER_DOCS_URL:
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'https://www.chatwoot.com/docs/product/others/help-center',
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TESTIMONIAL_URL: 'https://testimonials.cdn.chatwoot.com/content.json',
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WHATSAPP_EMBEDDED_SIGNUP_DOCS_URL:
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'https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations',
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SMALL_SCREEN_BREAKPOINT: 768,
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AVAILABILITY_STATUS_KEYS: ['online', 'busy', 'offline'],
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SNOOZE_OPTIONS: {
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UNTIL_NEXT_REPLY: 'until_next_reply',
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AN_HOUR_FROM_NOW: 'an_hour_from_now',
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UNTIL_TOMORROW: 'until_tomorrow',
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UNTIL_NEXT_WEEK: 'until_next_week',
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UNTIL_NEXT_MONTH: 'until_next_month',
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UNTIL_CUSTOM_TIME: 'until_custom_time',
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},
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EXAMPLE_URL: 'example.com',
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EXAMPLE_WEBHOOK_URL: 'https://example/api/webhook',
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INBOX_SORT_BY: {
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NEWEST: 'desc',
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OLDEST: 'asc',
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},
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INBOX_DISPLAY_BY: {
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SNOOZED: 'snoozed',
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READ: 'read',
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},
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INBOX_FILTER_TYPE: {
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STATUS: 'status',
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TYPE: 'type',
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SORT_ORDER: 'sort_order',
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},
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SLA_MISS_TYPES: {
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FRT: 'frt',
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NRT: 'nrt',
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RT: 'rt',
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},
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};
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export const DEFAULT_REDIRECT_URL = '/app/';
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