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This PR is part of the larger #10849 implementation and introduces a new Live Reports API to provide real-time conversation metrics. The /live_reports/conversation_metrics endpoint returns account-level or team-level conversation statistics, including open, pending, unattended, and unassigned conversation counts. The /live_reports/grouped_conversation_metrics endpoint accepts a group parameter, either team_id or assignee_id, and returns open and unattended conversation counts based on the specified grouping.
65 lines
1.8 KiB
Ruby
65 lines
1.8 KiB
Ruby
class Api::V2::Accounts::LiveReportsController < Api::V1::Accounts::BaseController
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before_action :load_conversations, only: [:conversation_metrics, :grouped_conversation_metrics]
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before_action :set_group_scope, only: [:grouped_conversation_metrics]
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before_action :check_authorization
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def conversation_metrics
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render json: {
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open: @conversations.open.count,
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unattended: @conversations.open.unattended.count,
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unassigned: @conversations.open.unassigned.count,
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pending: @conversations.pending.count
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}
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end
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def grouped_conversation_metrics
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count_by_group = @conversations.open.group(@group_scope).count
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unattended_by_group = @conversations.open.unattended.group(@group_scope).count
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unassigned_by_group = @conversations.open.unassigned.group(@group_scope).count
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group_metrics = count_by_group.map do |group_id, count|
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metric = {
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open: count,
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unattended: unattended_by_group[group_id] || 0,
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unassigned: unassigned_by_group[group_id] || 0
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}
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metric[@group_scope] = group_id
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metric
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end
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render json: group_metrics
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end
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private
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def check_authorization
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authorize :report, :view?
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end
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def set_group_scope
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render json: { error: 'invalid group_by' }, status: :unprocessable_entity and return unless %w[
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team_id
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assignee_id
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].include?(permitted_params[:group_by])
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@group_scope = permitted_params[:group_by]
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end
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def team
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return unless permitted_params[:team_id]
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@team ||= Current.account.teams.find(permitted_params[:team_id])
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end
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def load_conversations
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scope = Current.account.conversations
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scope = scope.where(team_id: team.id) if team.present?
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@conversations = scope
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end
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def permitted_params
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params.permit(:team_id, :group_by)
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end
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end
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