Pranav 80c87da8c9 feat: Add new APIs for live reports with team filter (#10994) ...

This PR is part of the larger #10849 implementation and introduces a new
Live Reports API to provide real-time conversation metrics.

The /live_reports/conversation_metrics endpoint returns account-level or
team-level conversation statistics, including open, pending, unattended,
and unassigned conversation counts.

The /live_reports/grouped_conversation_metrics endpoint accepts a group
parameter, either team_id or assignee_id, and returns open and
unattended conversation counts based on the specified grouping.

2025-02-27 16:11:04 -08:00

..

bot_message

chore: Handle attachments in Whatsapp Channel (#3299)

2021-11-11 13:03:48 +05:30

captain

feat(ee): Add Captain features (#10665)

2025-01-14 16:15:47 -08:00

channel

fix(refactor): Cleanup the specs and the logic for FetchIMAP job (#8766)

2024-02-10 14:03:50 -08:00

facebook_message

feat: extending lock to single conversation to meta inbox (#9104)

2024-04-03 21:33:23 +05:30

instagram

feat: Render instagram reels in Chatwoot (#9829)

2024-07-24 12:58:12 -07:00

instagram_message

feat: Add Instagram Channel (#2955)

2021-10-05 14:35:32 +05:30

integrations

feat: Linear OAuth 2.0 (#10851)

2025-02-27 18:15:53 +05:30

twitter

chore: upgrade ruby to 3.1.3 (#5555)

2023-01-24 23:55:07 +05:30

account_users.rb

Chore: Enable Users to create multiple accounts (#440)

2020-03-07 12:18:16 +05:30

accounts.rb

chore: Use feature_flags attribute instead of settings_flags (#6820)

2023-04-04 09:56:58 -07:00

agent_bot_inboxes.rb

Feature: Introduce bots (#545)

2020-03-06 01:43:12 +05:30

agent_bots.rb

feat: Add backend APIs for the bot metrics (#9031)

2024-03-01 08:20:20 -08:00

applied_slas.rb

feat: Add sidekiq jobs to monitor applied SLAs (#8828)

2024-02-07 21:44:56 +04:00

articles.rb

fix: Include uncategorized articles in the all article section to allow edit/delete (#10153)

2024-09-23 23:39:03 -07:00

automation_rules.rb

chore: Refactor Automation Specs (#6796)

2023-03-30 21:02:52 +05:30

campaigns.rb

chore: Campaign ID migration for existing accounts (#2189)

2021-04-30 06:15:24 -07:00

canned_responses.rb

Chore: Added tests for canned_responses (#477)

2020-02-08 11:58:40 +05:30

categories.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

clearbit_response.rb

feat: account onboarding with clearbit (#8857)

2024-02-12 23:21:42 +05:30

contact_inbox.rb

fix: "wa_source_id" function return value (#5451)

2022-09-29 10:34:55 -07:00

contacts.rb

feat: Update API for contact avatar (#4719)

2022-07-12 10:03:16 +02:00

conversation_participants.rb

chore: Add controllers for conversation participants (#6462)

2023-02-15 16:33:31 -08:00

conversations.rb

feat: Add the ability to un-assign teams using automation (#9668)

2024-06-26 12:40:36 -07:00

csat_survey_responses.rb

feat: Add CSAT response APIs (#2503)

2021-06-29 20:59:41 +05:30

custom_attribute_definitions.rb

feat: Add APIs for custom attribute definitions (#2689)

2021-07-23 17:04:33 +05:30

custom_filters.rb

feat: Add APIs to create custom views on the dashboard (#2498)

2021-06-29 19:29:57 +05:30

custom_roles.rb

chore: Fix flaky permissions test (#10074)

2024-09-04 16:13:29 -07:00

dashboard_app.rb

feat: Allow users to create dashboard apps to give agents more context (#4761)

2022-06-01 11:13:10 +05:30

data_import.rb

feat: Add bulk imports API for contacts (#1724)

2021-02-03 19:24:51 +05:30

email_template.rb

feat: Customisable Email Templates (#1095)

2020-08-06 15:21:06 +05:30

folders.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

inbox_members.rb

chore: Ability to Disable Gravatars (#5027)

2022-07-21 19:27:12 +02:00

inboxes.rb

chore: Update the behavior of Captain resolutions (#10794)

2025-02-03 16:25:08 +05:30

installation_config.rb

feat: installation config in super admin console (#1641)

2021-01-15 13:21:53 +05:30

labels.rb

Feature: Improve label experience (#975)

2020-06-25 21:04:03 +05:30

macros.rb

feat: Macros CRUD api (#5047)

2022-07-19 17:37:00 +05:30

mentions.rb

Feat: custom sort (#4864)

2022-06-22 11:04:42 +05:30

messages.rb

chore: Enable the new Rubocop rules (#7122)

2023-05-19 14:37:10 +05:30

notes.rb

chore: Add contact note model (#2462)

2021-06-21 15:16:26 +05:30

notification_subscriptions.rb

fix: Add catch for additional webpush errors (#9662)

2024-06-21 14:58:36 -07:00

notifications.rb

fix: Inbox view Read/Snoozed display filters (#8907)

2024-02-17 13:59:25 +05:30

platform_apps_permissibles.rb

feat: Add Platform APIs (#1456)

2021-01-14 20:35:22 +05:30

platform_apps.rb

feat: Add Platform APIs (#1456)

2021-01-14 20:35:22 +05:30

portal_members.rb

feat: CRUD operation for associated articles to current article (#4912)

2022-07-04 20:29:44 +05:30

portals.rb

feat: Portal endpoint (#4633)

2022-05-16 13:59:59 +05:30

related_categories.rb

feat: Category API to handle linked categories and parent-sub categories (#4879)

2022-06-28 11:23:20 +05:30

reporting_events.rb

feat: Improve Report API performance (#9476)

2024-05-22 17:34:24 -07:00

sla_events.rb

feat: add sla events table (#9126)

2024-03-20 11:59:37 +05:30

sla_policies.rb

feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602)

2024-01-23 23:48:02 +05:30

super_admins.rb

feat: Unify user and super admin credentials (#3830)

2022-01-25 16:58:49 -08:00

team_members.rb

feat: Team APIs (#1654)

2021-01-17 23:56:56 +05:30

teams.rb

feat: Add new APIs for live reports with team filter (#10994)

2025-02-27 16:11:04 -08:00

users.rb

feat: Ability to update avatars from super admin (#7264)

2023-06-09 15:32:24 +05:30

webhooks.rb

feat: Add webhook events for contact created, updated (#6415)

2023-02-13 13:28:27 -08:00

working_hours.rb

feat: Business hours

2020-11-01 00:14:33 +05:30