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# Pull Request Template ## Description This PR fixes an issue where downloaded agent conversation reports from the Conversations page under Reports do not respect business hours. Fixes https://linear.app/chatwoot/issue/CW-4139/downloaded-agent-reports-do-not-respect-business-hours https://github.com/chatwoot/chatwoot/issues/11057 ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? ### Loom video https://www.loom.com/share/43b94494647b48c3855476a227b02acb?sid=d6072725-11e5-487c-8aa5-8ecfae6dc818 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules