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## Linear reference: https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments ## Description This PR introduces the foundation for Assignment V2 system by implementing agent_capacity and their association with inboxes and users. ## Type of change - [ ] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? Test Coverage: - Controller specs for assignment policies CRUD operations - Enterprise-specific specs for balanced assignment order - Model specs for community/enterprise separation ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranav@chatwoot.com>