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# Pull Request Template ## Description This PR disables audio alerts for conversations with a status of "pending." It applies to all notification event types, ensuring that audio will not play for conversations marked as "pending." Fixes https://linear.app/chatwoot/issue/CW-3951/audio-alerts-shouldnt-be-triggered-in-conversation-is-in-pending-state ## Type of change - [x] Breaking change (fix or feature that would cause existing functionality not to work as expected) ## How Has This Been Tested? Steps: 1. Create a conversation. 2. Then mark the conversation as pending. 3. Send message. 4. Make sure audio notification are enabled. ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules