chatwoot/app/javascript/widget/assets/scss/views/_conversation.scss

.file-uploads .attachment-button + label {
  cursor: pointer;
}

.conversation-wrap {
  .agent-message {
    @apply items-end flex flex-row justify-start mt-0 ltr:mr-0 rtl:mr-2 mb-0.5 ltr:ml-2 rtl:ml-0 max-w-[88%];

    .avatar-wrap {
      @apply flex-shrink-0 h-6 w-6;

      .user-thumbnail-box {
        @apply -mt-8;
      }
    }

    .message-wrap {
      @apply flex-grow flex-shrink-0 ltr:ml-2 rtl:mr-2 max-w-[90%];
    }
  }

  &.is-typing .messages-wrap div:last-child {
    .agent-message {
      .agent-name {
        display: none;
      }

      .user-thumbnail-box {
        margin-top: 0;
      }
    }
  }

  .agent-name {
    @apply text-xs font-medium my-2 ltr:pl-0.5 rtl:pr-0.5;
  }

  .has-attachment {
    overflow: hidden;

    :not([audio]) {
      padding: 0;
    }

    &.has-text {
      @apply mt-1;
    }
  }

  .agent-message-wrap {
    + .agent-message-wrap {
      @apply mt-0.5;

      .agent-message .chat-bubble {
        @apply ltr:rounded-tl-[0.25rem] rtl:rounded-tr-[0.25rem];
      }
    }

    + .user-message-wrap {
      @apply mt-4;
    }

    &.has-response + .user-message-wrap {
      @apply mt-0.5;

      .chat-bubble {
        @apply ltr:rounded-tr-[0.25rem] rtl:rounded-tl-[0.25rem];
      }
    }

    &.has-response + .agent-message-wrap {
      @apply mt-4;
    }
  }

  .user-message {
    @apply flex items-end flex-row justify-end max-w-[85%] ltr:text-right rtl:text-left mt-0 ltr:ml-auto rtl:mr-auto ltr:mr-1 rtl:ml-1 mb-0.5;

    .message-wrap {
      @apply max-w-full ltr:mr-2 rtl:ml-2;
    }

    .in-progress {
      opacity: 0.6;
    }

    .is-failed {
      @apply flex items-end flex-row-reverse;

      .chat-bubble.user {
        @apply bg-n-ruby-9 dark:bg-n-ruby-9 #{!important};
      }
    }
  }

  .user.has-attachment {
    .icon-wrap {
      @apply text-white;
    }

    .download {
      @apply text-white;
    }
  }

  .user-message-wrap {
    + .user-message-wrap {
      @apply mt-0.5;

      .user-message .chat-bubble {
        @apply ltr:rounded-tr-[0.25rem] rtl:rounded-tl-[0.25rem];
      }
    }

    + .agent-message-wrap {
      @apply mt-4;
    }
  }

  p:not(:last-child) {
    @apply mb-4;
  }
}

.unread-messages {
  @apply flex flex-col flex-nowrap mt-0 overflow-y-auto w-full pb-2;

  .chat-bubble-wrap {
    @apply mb-1;

    &:first-child {
      margin-top: auto;
    }

    .chat-bubble {
      @apply border border-solid border-n-slate-5 dark:border-n-slate-11/50 text-n-black;
    }

    + .chat-bubble-wrap {
      .chat-bubble {
        @apply ltr:rounded-tl-[0.25rem] rtl:rounded-tr-[0.25rem];
      }
    }

    &:last-child .chat-bubble {
      @apply ltr:rounded-bl-[1.25rem] rtl:rounded-br-[1.25rem];
    }
  }
}

.is-widget-right .unread-wrap {
  @apply ltr:text-right rtl:text-left overflow-hidden;

  .chat-bubble-wrap {
    .chat-bubble {
      @apply ltr:rounded-br-[0.25rem] rtl:rounded-bl-[0.25rem] rounded-[1.25rem];
    }

    + .chat-bubble-wrap {
      .chat-bubble {
        @apply ltr:rounded-tr-[0.25rem] rtl:rounded-tl-[0.25rem];
      }
    }

    &:last-child .chat-bubble {
      @apply ltr:rounded-br-[1.25rem] rtl:rounded-bl-[1.25rem];
    }
  }

  .close-unread-wrap {
    text-align: right;
  }
}

.chat-bubble {
  @apply shadow-[0_0.25rem_6px_rgba(50,50,93,0.08),0_1px_3px_rgba(0,0,0,0.05)] rounded-[1.25rem] inline-block text-sm leading-[1.5] max-w-full ltr:text-left rtl:text-right py-3 px-4 text-white;

  word-break: break-word;

  :not([audio]) {
    max-width: 100%;
  }

  > a {
    @apply text-n-brand;
    word-break: break-all;
  }

  .link {
    text-decoration: underline;
  }

  &.user {
    @apply ltr:rounded-br-[0.25rem] rtl:rounded-bl-[0.25rem];

    > a {
      @apply text-white;
    }
  }

  &.agent {
    @apply ltr:rounded-bl-[0.25rem] rtl:rounded-br-[0.25rem] text-n-slate-12;

    .link {
      @apply text-n-brand;
      word-break: break-word;
    }
  }
}