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f1f1ce644c
This PR adds inbox filtering to the conversation traffic heatmap, allowing users to analyze patterns for specific inboxes. Additionally, it also adds a new resolution count heatmap that shows when support teams are most active in resolving conversations, using a green color to distinguish it from the blue conversation heatmap. The PR also reorganizes heatmap components into a cleaner structure with a shared `BaseHeatmapContainer` that handles common functionality like date range selection, inbox filtering, and data fetching. This makes it easy to add new heatmap metrics in the future - just create a wrapper component specifying the metric type and color scheme. <img width="1926" height="1670" alt="CleanShot 2025-10-13 at 14 01 35@2x" src="https://github.com/user-attachments/assets/67822a34-6170-4d19-9e11-7ad4ded5c388" /> <img width="1964" height="1634" alt="CleanShot 2025-10-13 at 14 03 00@2x" src="https://github.com/user-attachments/assets/e4613c08-64b8-4fa6-91d8-7510946dd75d" /> Unrelated change, the data seeder conversation resolution would not work correctly, we've fixed it. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
120 lines
3.1 KiB
Ruby
120 lines
3.1 KiB
Ruby
# frozen_string_literal: true
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require 'faker'
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require 'active_support/testing/time_helpers'
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class Seeders::Reports::ConversationCreator
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include ActiveSupport::Testing::TimeHelpers
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def initialize(account:, resources:)
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@account = account
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@contacts = resources[:contacts]
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@inboxes = resources[:inboxes]
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@teams = resources[:teams]
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@labels = resources[:labels]
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@agents = resources[:agents]
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@priorities = [nil, 'urgent', 'high', 'medium', 'low']
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end
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# rubocop:disable Metrics/MethodLength
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def create_conversation(created_at:)
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conversation = nil
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should_resolve = false
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resolution_time = nil
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ActiveRecord::Base.transaction do
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travel_to(created_at) do
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conversation = build_conversation
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conversation.save!
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add_labels_to_conversation(conversation)
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create_messages_for_conversation(conversation)
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# Determine if should resolve but don't update yet
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should_resolve = rand > 0.3
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if should_resolve
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resolution_delay = rand((30.minutes)..(24.hours))
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resolution_time = created_at + resolution_delay
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end
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end
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travel_back
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end
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# Now resolve outside of time travel if needed
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if should_resolve && resolution_time
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# rubocop:disable Rails/SkipsModelValidations
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conversation.update_column(:status, :resolved)
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conversation.update_column(:updated_at, resolution_time)
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# rubocop:enable Rails/SkipsModelValidations
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# Trigger the event with proper timestamp
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travel_to(resolution_time) do
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trigger_conversation_resolved_event(conversation)
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end
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travel_back
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end
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conversation
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end
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# rubocop:enable Metrics/MethodLength
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private
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def build_conversation
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contact = @contacts.sample
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inbox = @inboxes.sample
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contact_inbox = find_or_create_contact_inbox(contact, inbox)
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assignee = select_assignee(inbox)
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team = select_team
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priority = @priorities.sample
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contact_inbox.conversations.new(
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account: @account,
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inbox: inbox,
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contact: contact,
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assignee: assignee,
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team: team,
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priority: priority
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)
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end
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def find_or_create_contact_inbox(contact, inbox)
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inbox.contact_inboxes.find_or_create_by!(
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contact: contact,
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source_id: SecureRandom.hex
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)
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end
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def select_assignee(inbox)
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rand(10) < 8 ? inbox.members.sample : nil
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end
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def select_team
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rand(10) < 7 ? @teams.sample : nil
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end
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def add_labels_to_conversation(conversation)
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labels_to_add = @labels.sample(rand(5..20))
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conversation.update_labels(labels_to_add.map(&:title))
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end
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def create_messages_for_conversation(conversation)
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message_creator = Seeders::Reports::MessageCreator.new(
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account: @account,
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agents: @agents,
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conversation: conversation
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)
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message_creator.create_messages
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end
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def trigger_conversation_resolved_event(conversation)
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event_data = { conversation: conversation }
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ReportingEventListener.instance.conversation_resolved(
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Events::Base.new('conversation_resolved', Time.current, event_data)
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)
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end
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end
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