---
title: Glossary
sidebar_position: 3
sidebar_custom_props:
  icon: TbVocabulary
---

### Company & People
The CRM has two fundamental types of records:
- A `Company` represents a business or organization.
- `People` represent your company's current and prospective customers or clients.

### Pipelines
A `Pipeline` is a way to track a business process. Pipelines are present within a *module* and have *stages*:
- A **module** contains the logic for a certain business process (for example: sales, recruiting).
- **Stages** map the steps in your process (for example: new, ongoing, won, lost).

### Views 
With views, you can customize how your records are displayed. You can have different filters and sort settings for each view. 

### Workspace
A `Workspace` typically represents a company using Twenty. It holds all the records and data that you and your team members add to Twenty.   
It has a single domain name, which is typically the domain name your company uses for employee email addresses.