Merge branch 'develop' into team-permissions-v2

Gemfile

@@ -103,7 +103,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.7.0'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'

Gemfile.lock

@@ -292,7 +292,7 @@ GEM
       logger
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
-    faraday-mashify (0.1.1)
+    faraday-mashify (1.0.0)
       faraday (~> 2.0)
       hashie
     faraday-multipart (1.0.4)
@@ -876,8 +876,8 @@ GEM
       simplecov_json_formatter (~> 0.1)
     simplecov-html (0.13.2)
     simplecov_json_formatter (0.1.4)
-    slack-ruby-client (2.5.2)
-      faraday (>= 2.0)
+    slack-ruby-client (2.7.0)
+      faraday (>= 2.0.1)
       faraday-mashify
       faraday-multipart
       gli
@@ -1103,7 +1103,7 @@ DEPENDENCIES
   sidekiq_alive
   simplecov (>= 0.21)
   simplecov_json_formatter
-  slack-ruby-client (~> 2.5.2)
+  slack-ruby-client (~> 2.7.0)
   spring
   spring-watcher-listen
   squasher

app/builders/email/base_builder.rb

@@ -0,0 +1,54 @@
+class Email::BaseBuilder
+  pattr_initialize [:inbox!]
+
+  private
+
+  def channel
+    @channel ||= inbox.channel
+  end
+
+  def account
+    @account ||= inbox.account
+  end
+
+  def conversation
+    @conversation ||= message.conversation
+  end
+
+  def custom_sender_name
+    message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
+  end
+
+  def sender_name(sender_email)
+    # Friendly: <agent_name> from <business_name>
+    # Professional: <business_name>
+    if inbox.friendly?
+      I18n.t(
+        'conversations.reply.email.header.friendly_name',
+        sender_name: custom_sender_name,
+        business_name: business_name,
+        from_email: sender_email
+      )
+    else
+      I18n.t(
+        'conversations.reply.email.header.professional_name',
+        business_name: business_name,
+        from_email: sender_email
+      )
+    end
+  end
+
+  def business_name
+    inbox.business_name || inbox.sanitized_name
+  end
+
+  def account_support_email
+    # Parse the email to ensure it's in the correct format, the user
+    # can save it in the format "Name <email@domain.com>"
+    parse_email(account.support_email)
+  end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
+end

app/builders/email/from_builder.rb

@@ -0,0 +1,51 @@
+class Email::FromBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    return sender_name(account_support_email) unless inbox.email?
+
+    from_email = case email_channel_type
+                 when :standard_imap_smtp,
+                      :google_oauth,
+                      :microsoft_oauth,
+                      :forwarding_own_smtp
+                   channel.email
+                 when :imap_chatwoot_smtp,
+                      :forwarding_chatwoot_smtp
+                   channel.verified_for_sending ? channel.email : account_support_email
+                 else
+                   account_support_email
+                 end
+
+    sender_name(from_email)
+  end
+
+  private
+
+  def email_channel_type
+    return :google_oauth if channel.google?
+    return :microsoft_oauth if channel.microsoft?
+    return :standard_imap_smtp if imap_and_smtp_enabled?
+    return :imap_chatwoot_smtp if imap_enabled_without_smtp?
+    return :forwarding_own_smtp if forwarding_with_own_smtp?
+    return :forwarding_chatwoot_smtp if forwarding_without_smtp?
+
+    :unknown
+  end
+
+  def imap_and_smtp_enabled?
+    channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def imap_enabled_without_smtp?
+    channel.imap_enabled && !channel.smtp_enabled
+  end
+
+  def forwarding_with_own_smtp?
+    !channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def forwarding_without_smtp?
+    !channel.imap_enabled && !channel.smtp_enabled
+  end
+end

app/builders/email/reply_to_builder.rb

@@ -0,0 +1,21 @@
+class Email::ReplyToBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    reply_to = if inbox.email?
+                 channel.email
+               elsif inbound_email_enabled?
+                 "reply+#{conversation.uuid}@#{account.inbound_email_domain}"
+               else
+                 account_support_email
+               end
+
+    sender_name(reply_to)
+  end
+
+  private
+
+  def inbound_email_enabled?
+    account.feature_enabled?('inbound_emails') && account.inbound_email_domain.present?
+  end
+end

app/builders/messages/message_builder.rb

@@ -7,6 +7,7 @@ class Messages::MessageBuilder
     @private = params[:private] || false
     @conversation = conversation
     @user = user
+    @account = conversation.account
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
     @automation_rule = content_attributes&.dig(:automation_rule_id)
@@ -20,6 +21,9 @@ class Messages::MessageBuilder
     @message = @conversation.messages.build(message_params)
     process_attachments
     process_emails
+    # When the message has no quoted content, it will just be rendered as a regular message
+    # The frontend is equipped to handle this case
+    process_email_content if @account.feature_enabled?(:quoted_email_reply)
     @message.save!
     @message
   end
@@ -92,6 +96,14 @@ class Messages::MessageBuilder
     @message.content_attributes[:to_emails] = to_emails
   end
 
+  def process_email_content
+    return unless should_process_email_content?
+
+    @message.content_attributes ||= {}
+    email_attributes = build_email_attributes
+    @message.content_attributes[:email] = email_attributes
+  end
+
   def process_email_string(email_string)
     return [] if email_string.blank?
 
@@ -153,4 +165,52 @@ class Messages::MessageBuilder
       source_id: @params[:source_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
+
+  def email_inbox?
+    @conversation.inbox&.inbox_type == 'Email'
+  end
+
+  def should_process_email_content?
+    email_inbox? && !@private && @message.content.present?
+  end
+
+  def build_email_attributes
+    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
+    normalized_content = normalize_email_body(@message.content)
+
+    email_attributes[:html_content] = build_html_content(normalized_content)
+    email_attributes[:text_content] = build_text_content(normalized_content)
+    email_attributes
+  end
+
+  def build_html_content(normalized_content)
+    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
+    rendered_html = render_email_html(normalized_content)
+    html_content[:full] = rendered_html
+    html_content[:reply] = rendered_html
+    html_content
+  end
+
+  def build_text_content(normalized_content)
+    text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {})
+    text_content[:full] = normalized_content
+    text_content[:reply] = normalized_content
+    text_content
+  end
+
+  def ensure_indifferent_access(hash)
+    return {} if hash.blank?
+
+    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
+  end
+
+  def normalize_email_body(content)
+    content.to_s.gsub("\r\n", "\n")
+  end
+
+  def render_email_html(content)
+    return '' if content.blank?
+
+    ChatwootMarkdownRenderer.new(content).render_message.to_s
+  end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -17,8 +17,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
 
   def index
-    @contacts_count = resolved_contacts.count
     @contacts = fetch_contacts(resolved_contacts)
+    @contacts_count = @contacts.total_count
   end
 
   def search
@@ -29,8 +29,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
         OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
       search: "%#{params[:q].strip}%"
     )
-    @contacts_count = contacts.count
     @contacts = fetch_contacts(contacts)
+    @contacts_count = @contacts.total_count
   end
 
   def import
@@ -55,8 +55,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def active
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
-    @contacts_count = contacts.count
     @contacts = fetch_contacts(contacts)
+    @contacts_count = @contacts.total_count
   end
 
   def show; end
@@ -133,13 +133,14 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def fetch_contacts(contacts)
-    contacts_with_avatar = filtrate(contacts)
-                           .includes([{ avatar_attachment: [:blob] }])
-                           .page(@current_page).per(RESULTS_PER_PAGE)
+    # Build includes hash to avoid separate query when contact_inboxes are needed
+    includes_hash = { avatar_attachment: [:blob] }
+    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
 
-    return contacts_with_avatar.includes([{ contact_inboxes: [:inbox] }]) if @include_contact_inboxes
-
-    contacts_with_avatar
+    filtrate(contacts)
+      .includes(includes_hash)
+      .page(@current_page)
+      .per(RESULTS_PER_PAGE)
   end
 
   def build_contact_inbox

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -4,7 +4,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   before_action :fetch_agent_bot, only: [:set_agent_bot]
   before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show]
+  before_action :check_authorization, except: [:show, :health]
+  before_action :validate_whatsapp_cloud_channel, only: [:health]
 
   def index
     @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -78,6 +79,14 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     render status: :internal_server_error, json: { error: e.message }
   end
 
+  def health
+    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
+    render json: health_data
+  rescue StandardError => e
+    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
   private
 
   def fetch_inbox
@@ -89,6 +98,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
   end
 
+  def validate_whatsapp_cloud_channel
+    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
+
+    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
+  end
+
   def create_channel
     return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 

app/controllers/super_admin/users_controller.rb

@@ -13,11 +13,11 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
       redirect_to new_super_admin_user_path, notice: notice
     end
   end
-  #
-  # def update
-  #   super
-  #   send_foo_updated_email(requested_resource)
-  # end
+
+  def update
+    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
+    super
+  end
 
   # Override this method to specify custom lookup behavior.
   # This will be used to set the resource for the `show`, `edit`, and `update`

app/dashboards/user_dashboard.rb

@@ -59,11 +59,11 @@ class UserDashboard < Administrate::BaseDashboard
   SHOW_PAGE_ATTRIBUTES = %i[
     id
     avatar_url
-    unconfirmed_email
     name
     type
     display_name
     email
+    unconfirmed_email
     created_at
     updated_at
     confirmed_at

app/javascript/dashboard/api/captain/customTools.js

@@ -0,0 +1,36 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainCustomTools extends ApiClient {
+  constructor() {
+    super('captain/custom_tools', { accountScoped: true });
+  }
+
+  get({ page = 1, searchKey } = {}) {
+    return axios.get(this.url, {
+      params: { page, searchKey },
+    });
+  }
+
+  show(id) {
+    return axios.get(`${this.url}/${id}`);
+  }
+
+  create(data = {}) {
+    return axios.post(this.url, {
+      custom_tool: data,
+    });
+  }
+
+  update(id, data = {}) {
+    return axios.put(`${this.url}/${id}`, {
+      custom_tool: data,
+    });
+  }
+
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+}
+
+export default new CaptainCustomTools();

app/javascript/dashboard/api/inboxHealth.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class InboxHealthAPI extends ApiClient {
+  constructor() {
+    super('inboxes', { accountScoped: true });
+  }
+
+  getHealthStatus(inboxId) {
+    return axios.get(`${this.url}/${inboxId}/health`);
+  }
+}
+
+export default new InboxHealthAPI();

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -148,10 +148,21 @@ const isAnyDropdownActive = computed(() => {
 
 const handleContactSearch = value => {
   showContactsDropdown.value = true;
-  emit('searchContacts', {
-    keys: ['email', 'phone_number', 'name'],
-    query: value,
+  const query = typeof value === 'string' ? value.trim() : '';
+  const hasAlphabet = Array.from(query).some(char => {
+    const lower = char.toLowerCase();
+    const upper = char.toUpperCase();
+    return lower !== upper;
   });
+  const isEmailLike = /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(query);
+
+  const keys = ['email', 'phone_number', 'name'].filter(key => {
+    if (key === 'phone_number' && hasAlphabet) return false;
+    if (key === 'name' && isEmailLike) return false;
+    return true;
+  });
+
+  emit('searchContacts', { keys, query: value });
 };
 
 const handleDropdownUpdate = (type, value) => {

app/javascript/dashboard/components-next/captain/pageComponents/DeleteDialog.vue

@@ -10,6 +10,10 @@ const props = defineProps({
     type: String,
     required: true,
   },
+  translationKey: {
+    type: String,
+    required: true,
+  },
   entity: {
     type: Object,
     required: true,
@@ -25,7 +29,9 @@ const emit = defineEmits(['deleteSuccess']);
 const { t } = useI18n();
 const store = useStore();
 const deleteDialogRef = ref(null);
-const i18nKey = computed(() => props.type.toUpperCase());
+const i18nKey = computed(() => {
+  return props.translationKey || props.type.toUpperCase();
+});
 
 const deleteEntity = async payload => {
   if (!payload) return;

app/javascript/dashboard/components-next/captain/pageComponents/customTool/AuthConfig.vue

@@ -0,0 +1,73 @@
+<script setup>
+import { defineModel, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const props = defineProps({
+  authType: {
+    type: String,
+    required: true,
+    validator: value => ['none', 'bearer', 'basic', 'api_key'].includes(value),
+  },
+});
+
+const { t } = useI18n();
+
+const authConfig = defineModel('authConfig', {
+  type: Object,
+  default: () => ({}),
+});
+
+watch(
+  () => props.authType,
+  () => {
+    authConfig.value = {};
+  }
+);
+</script>
+
+<template>
+  <div class="flex flex-col gap-2">
+    <Input
+      v-if="authType === 'bearer'"
+      v-model="authConfig.token"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.BEARER_TOKEN')"
+      :placeholder="
+        t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.BEARER_TOKEN_PLACEHOLDER')
+      "
+    />
+    <template v-else-if="authType === 'basic'">
+      <Input
+        v-model="authConfig.username"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.USERNAME')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.USERNAME_PLACEHOLDER')
+        "
+      />
+      <Input
+        v-model="authConfig.password"
+        type="password"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.PASSWORD')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.PASSWORD_PLACEHOLDER')
+        "
+      />
+    </template>
+    <template v-else-if="authType === 'api_key'">
+      <Input
+        v-model="authConfig.name"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_KEY')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_KEY_PLACEHOLDER')
+        "
+      />
+      <Input
+        v-model="authConfig.key"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_VALUE')"
+        :placeholder="
+          t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_CONFIG.API_VALUE_PLACEHOLDER')
+        "
+      />
+    </template>
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CreateCustomToolDialog.vue

@@ -0,0 +1,87 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
+
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import CustomToolForm from './CustomToolForm.vue';
+
+const props = defineProps({
+  selectedTool: {
+    type: Object,
+    default: () => ({}),
+  },
+  type: {
+    type: String,
+    default: 'create',
+    validator: value => ['create', 'edit'].includes(value),
+  },
+});
+
+const emit = defineEmits(['close']);
+const { t } = useI18n();
+const store = useStore();
+
+const dialogRef = ref(null);
+
+const updateTool = toolDetails =>
+  store.dispatch('captainCustomTools/update', {
+    id: props.selectedTool.id,
+    ...toolDetails,
+  });
+
+const i18nKey = computed(
+  () => `CAPTAIN.CUSTOM_TOOLS.${props.type.toUpperCase()}`
+);
+
+const createTool = toolDetails =>
+  store.dispatch('captainCustomTools/create', toolDetails);
+
+const handleSubmit = async updatedTool => {
+  try {
+    if (props.type === 'edit') {
+      await updateTool(updatedTool);
+    } else {
+      await createTool(updatedTool);
+    }
+    useAlert(t(`${i18nKey.value}.SUCCESS_MESSAGE`));
+    dialogRef.value.close();
+  } catch (error) {
+    const errorMessage =
+      parseAPIErrorResponse(error) || t(`${i18nKey.value}.ERROR_MESSAGE`);
+    useAlert(errorMessage);
+  }
+};
+
+const handleClose = () => {
+  emit('close');
+};
+
+const handleCancel = () => {
+  dialogRef.value.close();
+};
+
+defineExpose({ dialogRef });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    width="2xl"
+    :title="$t(`${i18nKey}.TITLE`)"
+    :description="$t('CAPTAIN.CUSTOM_TOOLS.FORM_DESCRIPTION')"
+    :show-cancel-button="false"
+    :show-confirm-button="false"
+    @close="handleClose"
+  >
+    <CustomToolForm
+      :mode="type"
+      :tool="selectedTool"
+      @submit="handleSubmit"
+      @cancel="handleCancel"
+    />
+    <template #footer />
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolCard.vue

@@ -0,0 +1,125 @@
+<script setup>
+import { computed } from 'vue';
+import { useToggle } from '@vueuse/core';
+import { useI18n } from 'vue-i18n';
+import { dynamicTime } from 'shared/helpers/timeHelper';
+
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Policy from 'dashboard/components/policy.vue';
+
+const props = defineProps({
+  id: {
+    type: Number,
+    required: true,
+  },
+  title: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    default: '',
+  },
+  authType: {
+    type: String,
+    default: 'none',
+  },
+  updatedAt: {
+    type: Number,
+    required: true,
+  },
+  createdAt: {
+    type: Number,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['action']);
+
+const { t } = useI18n();
+
+const [showActionsDropdown, toggleDropdown] = useToggle();
+
+const menuItems = computed(() => [
+  {
+    label: t('CAPTAIN.CUSTOM_TOOLS.OPTIONS.EDIT_TOOL'),
+    value: 'edit',
+    action: 'edit',
+    icon: 'i-lucide-pencil-line',
+  },
+  {
+    label: t('CAPTAIN.CUSTOM_TOOLS.OPTIONS.DELETE_TOOL'),
+    value: 'delete',
+    action: 'delete',
+    icon: 'i-lucide-trash',
+  },
+]);
+
+const timestamp = computed(() =>
+  dynamicTime(props.updatedAt || props.createdAt)
+);
+
+const handleAction = ({ action, value }) => {
+  toggleDropdown(false);
+  emit('action', { action, value, id: props.id });
+};
+
+const authTypeLabel = computed(() => {
+  return t(
+    `CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.${props.authType.toUpperCase()}`
+  );
+});
+</script>
+
+<template>
+  <CardLayout class="relative">
+    <div class="flex relative justify-between w-full gap-1">
+      <span class="text-base text-n-slate-12 line-clamp-1 font-medium">
+        {{ title }}
+      </span>
+      <div class="flex items-center gap-2">
+        <Policy
+          v-on-clickaway="() => toggleDropdown(false)"
+          :permissions="['administrator']"
+          class="relative flex items-center group"
+        >
+          <Button
+            icon="i-lucide-ellipsis-vertical"
+            color="slate"
+            size="xs"
+            class="rounded-md group-hover:bg-n-alpha-2"
+            @click="toggleDropdown()"
+          />
+          <DropdownMenu
+            v-if="showActionsDropdown"
+            :menu-items="menuItems"
+            class="mt-1 ltr:right-0 rtl:right-0 top-full"
+            @action="handleAction($event)"
+          />
+        </Policy>
+      </div>
+    </div>
+    <div class="flex items-center justify-between w-full gap-4">
+      <div class="flex items-center gap-3 flex-1">
+        <span
+          v-if="description"
+          class="text-sm truncate text-n-slate-11 flex-1"
+        >
+          {{ description }}
+        </span>
+        <span
+          v-if="authType !== 'none'"
+          class="text-sm shrink-0 text-n-slate-11 inline-flex items-center gap-1"
+        >
+          <i class="i-lucide-lock text-base" />
+          {{ authTypeLabel }}
+        </span>
+      </div>
+      <span class="text-sm text-n-slate-11 line-clamp-1 shrink-0">
+        {{ timestamp }}
+      </span>
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/CustomToolForm.vue

@@ -0,0 +1,271 @@
+<script setup>
+import { reactive, computed, useTemplateRef, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import ParamRow from './ParamRow.vue';
+import AuthConfig from './AuthConfig.vue';
+
+const props = defineProps({
+  mode: {
+    type: String,
+    default: 'create',
+    validator: value => ['create', 'edit'].includes(value),
+  },
+  tool: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['submit', 'cancel']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('captainCustomTools/getUIFlags'),
+};
+
+const initialState = {
+  title: '',
+  description: '',
+  endpoint_url: '',
+  http_method: 'GET',
+  request_template: '',
+  response_template: '',
+  auth_type: 'none',
+  auth_config: {},
+  param_schema: [],
+};
+
+const state = reactive({ ...initialState });
+
+// Populate form when in edit mode
+watch(
+  () => props.tool,
+  newTool => {
+    if (props.mode === 'edit' && newTool && newTool.id) {
+      state.title = newTool.title || '';
+      state.description = newTool.description || '';
+      state.endpoint_url = newTool.endpoint_url || '';
+      state.http_method = newTool.http_method || 'GET';
+      state.request_template = newTool.request_template || '';
+      state.response_template = newTool.response_template || '';
+      state.auth_type = newTool.auth_type || 'none';
+      state.auth_config = newTool.auth_config || {};
+      state.param_schema = newTool.param_schema || [];
+    }
+  },
+  { immediate: true }
+);
+
+const DEFAULT_PARAM = {
+  name: '',
+  type: 'string',
+  description: '',
+  required: false,
+};
+
+const validationRules = {
+  title: { required },
+  endpoint_url: { required },
+  http_method: { required },
+  auth_type: { required },
+};
+
+const httpMethodOptions = computed(() => [
+  { value: 'GET', label: 'GET' },
+  { value: 'POST', label: 'POST' },
+]);
+
+const authTypeOptions = computed(() => [
+  { value: 'none', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.NONE') },
+  { value: 'bearer', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.BEARER') },
+  { value: 'basic', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.BASIC') },
+  {
+    value: 'api_key',
+    label: t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPES.API_KEY'),
+  },
+]);
+
+const v$ = useVuelidate(validationRules, state);
+
+const isLoading = computed(() =>
+  props.mode === 'edit'
+    ? formState.uiFlags.value.updatingItem
+    : formState.uiFlags.value.creatingItem
+);
+
+const getErrorMessage = (field, errorKey) => {
+  return v$.value[field].$error
+    ? t(`CAPTAIN.CUSTOM_TOOLS.FORM.${errorKey}.ERROR`)
+    : '';
+};
+
+const formErrors = computed(() => ({
+  title: getErrorMessage('title', 'TITLE'),
+  endpoint_url: getErrorMessage('endpoint_url', 'ENDPOINT_URL'),
+}));
+
+const paramsRef = useTemplateRef('paramsRef');
+
+const isParamsValid = () => {
+  if (!paramsRef.value || paramsRef.value.length === 0) {
+    return true;
+  }
+  return paramsRef.value.every(param => param.validate());
+};
+
+const removeParam = index => {
+  state.param_schema.splice(index, 1);
+};
+
+const addParam = () => {
+  state.param_schema.push({ ...DEFAULT_PARAM });
+};
+
+const handleCancel = () => emit('cancel');
+
+const handleSubmit = async () => {
+  const isFormValid = await v$.value.$validate();
+  if (!isFormValid || !isParamsValid()) {
+    return;
+  }
+
+  emit('submit', state);
+};
+</script>
+
+<template>
+  <form
+    class="flex flex-col px-4 -mx-4 gap-4 max-h-[calc(100vh-200px)] overflow-y-scroll"
+    @submit.prevent="handleSubmit"
+  >
+    <Input
+      v-model="state.title"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.TITLE.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.TITLE.PLACEHOLDER')"
+      :message="formErrors.title"
+      :message-type="formErrors.title ? 'error' : 'info'"
+    />
+
+    <TextArea
+      v-model="state.description"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.DESCRIPTION.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.DESCRIPTION.PLACEHOLDER')"
+      :rows="2"
+    />
+
+    <div class="flex gap-2">
+      <div class="flex flex-col gap-1 w-28">
+        <label class="mb-0.5 text-sm font-medium text-n-slate-12">
+          {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.HTTP_METHOD.LABEL') }}
+        </label>
+        <ComboBox
+          v-model="state.http_method"
+          :options="httpMethodOptions"
+          class="[&>div>button]:bg-n-alpha-black2 [&_li]:font-mono [&_button]:font-mono [&>div>button]:outline-offset-[-1px]"
+        />
+      </div>
+      <Input
+        v-model="state.endpoint_url"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.ENDPOINT_URL.LABEL')"
+        :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.ENDPOINT_URL.PLACEHOLDER')"
+        :message="formErrors.endpoint_url"
+        :message-type="formErrors.endpoint_url ? 'error' : 'info'"
+        class="flex-1"
+      />
+    </div>
+
+    <div class="flex flex-col gap-1">
+      <label class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.AUTH_TYPE.LABEL') }}
+      </label>
+      <ComboBox
+        v-model="state.auth_type"
+        :options="authTypeOptions"
+        class="[&>div>button]:bg-n-alpha-black2"
+      />
+    </div>
+
+    <AuthConfig
+      v-model:auth-config="state.auth_config"
+      :auth-type="state.auth_type"
+    />
+
+    <div class="flex flex-col gap-2">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAMETERS.LABEL') }}
+      </label>
+      <p class="text-xs text-n-slate-11 -mt-1">
+        {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAMETERS.HELP_TEXT') }}
+      </p>
+      <ul v-if="state.param_schema.length > 0" class="grid gap-2 list-none">
+        <ParamRow
+          v-for="(param, index) in state.param_schema"
+          :key="index"
+          ref="paramsRef"
+          v-model:name="param.name"
+          v-model:type="param.type"
+          v-model:description="param.description"
+          v-model:required="param.required"
+          @remove="removeParam(index)"
+        />
+      </ul>
+      <Button
+        type="button"
+        sm
+        ghost
+        blue
+        icon="i-lucide-plus"
+        :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.ADD_PARAMETER')"
+        @click="addParam"
+      />
+    </div>
+
+    <TextArea
+      v-if="state.http_method === 'POST'"
+      v-model="state.request_template"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.REQUEST_TEMPLATE.LABEL')"
+      :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.REQUEST_TEMPLATE.PLACEHOLDER')"
+      :rows="4"
+      class="[&_textarea]:font-mono"
+    />
+
+    <TextArea
+      v-model="state.response_template"
+      :label="t('CAPTAIN.CUSTOM_TOOLS.FORM.RESPONSE_TEMPLATE.LABEL')"
+      :placeholder="
+        t('CAPTAIN.CUSTOM_TOOLS.FORM.RESPONSE_TEMPLATE.PLACEHOLDER')
+      "
+      :rows="4"
+      class="[&_textarea]:font-mono"
+    />
+
+    <div class="flex gap-3 justify-between items-center w-full">
+      <Button
+        type="button"
+        variant="faded"
+        color="slate"
+        :label="t('CAPTAIN.FORM.CANCEL')"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
+        @click="handleCancel"
+      />
+      <Button
+        type="submit"
+        :label="
+          t(mode === 'edit' ? 'CAPTAIN.FORM.EDIT' : 'CAPTAIN.FORM.CREATE')
+        "
+        class="w-full"
+        :is-loading="isLoading"
+        :disabled="isLoading"
+      />
+    </div>
+  </form>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/customTool/ParamRow.vue

@@ -0,0 +1,113 @@
+<script setup>
+import { computed, defineModel, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const emit = defineEmits(['remove']);
+const { t } = useI18n();
+const showErrors = ref(false);
+
+const name = defineModel('name', {
+  type: String,
+  required: true,
+});
+
+const type = defineModel('type', {
+  type: String,
+  required: true,
+});
+
+const description = defineModel('description', {
+  type: String,
+  default: '',
+});
+
+const required = defineModel('required', {
+  type: Boolean,
+  default: false,
+});
+
+const paramTypeOptions = computed(() => [
+  { value: 'string', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.STRING') },
+  { value: 'number', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.NUMBER') },
+  {
+    value: 'boolean',
+    label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.BOOLEAN'),
+  },
+  { value: 'array', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.ARRAY') },
+  { value: 'object', label: t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPES.OBJECT') },
+]);
+
+const validationError = computed(() => {
+  if (!name.value || name.value.trim() === '') {
+    return 'PARAM_NAME_REQUIRED';
+  }
+  return null;
+});
+
+watch([name, type, description, required], () => {
+  showErrors.value = false;
+});
+
+const validate = () => {
+  showErrors.value = true;
+  return !validationError.value;
+};
+
+defineExpose({ validate });
+</script>
+
+<template>
+  <li class="list-none">
+    <div
+      class="flex items-start gap-2 p-3 rounded-lg border border-n-weak bg-n-alpha-2"
+      :class="{
+        'animate-wiggle border-n-ruby-9': showErrors && validationError,
+      }"
+    >
+      <div class="flex flex-col flex-1 gap-3">
+        <div class="grid grid-cols-3 gap-2">
+          <Input
+            v-model="name"
+            :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_NAME.PLACEHOLDER')"
+            class="col-span-2"
+          />
+          <ComboBox
+            v-model="type"
+            :options="paramTypeOptions"
+            :placeholder="t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_TYPE.PLACEHOLDER')"
+            class="[&>div>button]:bg-n-alpha-black2"
+          />
+        </div>
+        <Input
+          v-model="description"
+          :placeholder="
+            t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_DESCRIPTION.PLACEHOLDER')
+          "
+        />
+        <label class="flex items-center gap-2 cursor-pointer">
+          <Checkbox v-model="required" />
+          <span class="text-sm text-n-slate-11">
+            {{ t('CAPTAIN.CUSTOM_TOOLS.FORM.PARAM_REQUIRED.LABEL') }}
+          </span>
+        </label>
+      </div>
+      <Button
+        solid
+        slate
+        icon="i-lucide-trash"
+        class="flex-shrink-0"
+        @click.stop="emit('remove')"
+      />
+    </div>
+    <span
+      v-if="showErrors && validationError"
+      class="block mt-1 text-sm text-n-ruby-11"
+    >
+      {{ t(`CAPTAIN.CUSTOM_TOOLS.FORM.ERRORS.${validationError}`) }}
+    </span>
+  </li>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/CustomToolsPageEmptyState.vue

@@ -0,0 +1,29 @@
+<script setup>
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const emit = defineEmits(['click']);
+
+const onClick = () => {
+  emit('click');
+};
+</script>
+
+<template>
+  <EmptyStateLayout
+    :title="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.TITLE')"
+    :subtitle="$t('CAPTAIN.CUSTOM_TOOLS.EMPTY_STATE.SUBTITLE')"
+    :action-perms="['administrator']"
+  >
+    <template #empty-state-item>
+      <div class="min-h-[600px]" />
+    </template>
+    <template #actions>
+      <Button
+        :label="$t('CAPTAIN.CUSTOM_TOOLS.ADD_NEW')"
+        icon="i-lucide-plus"
+        @click="onClick"
+      />
+    </template>
+  </EmptyStateLayout>
+</template>

app/javascript/dashboard/components-next/copilot/ToggleCopilotAssistant.vue

@@ -45,7 +45,7 @@ const activeAssistantLabel = computed(() => {
         />
       </template>
       <DropdownBody class="bottom-9 min-w-64 z-50" strong>
-        <DropdownSection class="max-h-80 overflow-scroll">
+        <DropdownSection class="[&>ul]:max-h-80">
           <DropdownItem
             v-for="assistant in assistants"
             :key="assistant.id"

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -91,7 +91,7 @@ const updateSelected = newValue => {
       :class="dropdownPosition"
       strong
     >
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
         <DropdownItem
           v-for="option in options"
           :key="option.value"

app/javascript/dashboard/components-next/filter/inputs/MultiSelect.vue

@@ -123,7 +123,7 @@ const toggleOption = option => {
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-48 z-50" strong>
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
         <DropdownItem
           v-for="option in options"
           :key="option.id"

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -124,7 +124,7 @@ const toggleSelected = option => {
           :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
         <template v-if="searchResults.length">
           <DropdownItem
             v-for="option in searchResults"

app/javascript/dashboard/components-next/message/MessageList.vue

@@ -1,8 +1,10 @@
 <script setup>
-import { defineProps, computed } from 'vue';
+import { defineProps, computed, reactive } from 'vue';
 import Message from './Message.vue';
 import { MESSAGE_TYPES } from './constants.js';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useMapGetter } from 'dashboard/composables/store.js';
+import MessageApi from 'dashboard/api/inbox/message.js';
 
 /**
  * Props definition for the component
@@ -43,6 +45,48 @@ const allMessages = computed(() => {
   return useCamelCase(props.messages, { deep: true });
 });
 
+const currentChat = useMapGetter('getSelectedChat');
+
+// Cache for fetched reply messages to avoid duplicate API calls
+const fetchedReplyMessages = reactive(new Map());
+
+/**
+ * Fetches a specific message from the API by trying to get messages around it
+ * @param {number} messageId - The ID of the message to fetch
+ * @param {number} conversationId - The ID of the conversation
+ * @returns {Promise<Object|null>} - The fetched message or null if not found/error
+ */
+const fetchReplyMessage = async (messageId, conversationId) => {
+  // Return cached result if already fetched
+  if (fetchedReplyMessages.has(messageId)) {
+    return fetchedReplyMessages.get(messageId);
+  }
+
+  try {
+    const response = await MessageApi.getPreviousMessages({
+      conversationId,
+      before: messageId + 100,
+      after: messageId - 100,
+    });
+
+    const messages = response.data?.payload || [];
+    const targetMessage = messages.find(msg => msg.id === messageId);
+
+    if (targetMessage) {
+      const camelCaseMessage = useCamelCase(targetMessage);
+      fetchedReplyMessages.set(messageId, camelCaseMessage);
+      return camelCaseMessage;
+    }
+
+    // Cache null result to avoid repeated API calls
+    fetchedReplyMessages.set(messageId, null);
+    return null;
+  } catch (error) {
+    fetchedReplyMessages.set(messageId, null);
+    return null;
+  }
+};
+
 /**
  * Determines if a message should be grouped with the next message
  * @param {Number} index - Index of the current message
@@ -90,10 +134,26 @@ const getInReplyToMessage = parentMessage => {
 
   if (!inReplyToMessageId) return null;
 
-  // Find in-reply-to message in the messages prop
-  const replyMessage = props.messages?.find(
-    message => message.id === inReplyToMessageId
-  );
+  // Try to find in current messages first
+  let replyMessage = props.messages?.find(msg => msg.id === inReplyToMessageId);
+
+  // Then try store messages
+  if (!replyMessage && currentChat.value?.messages) {
+    replyMessage = currentChat.value.messages.find(
+      msg => msg.id === inReplyToMessageId
+    );
+  }
+
+  // Then check fetch cache
+  if (!replyMessage && fetchedReplyMessages.has(inReplyToMessageId)) {
+    replyMessage = fetchedReplyMessages.get(inReplyToMessageId);
+  }
+
+  // If still not found and we have conversation context, fetch it
+  if (!replyMessage && currentChat.value?.id) {
+    fetchReplyMessage(inReplyToMessageId, currentChat.value.id);
+    return null; // Let UI handle loading state
+  }
 
   return replyMessage ? useCamelCase(replyMessage) : null;
 };

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -5,9 +5,9 @@ import { sanitizeTextForRender } from '@chatwoot/utils';
 import { allowedCssProperties } from 'lettersanitizer';
 
 import Icon from 'next/icon/Icon.vue';
-import { EmailQuoteExtractor } from './removeReply.js';
-import BaseBubble from 'next/message/bubbles/Base.vue';
+import { EmailQuoteExtractor } from 'dashboard/helper/emailQuoteExtractor.js';
 import FormattedContent from 'next/message/bubbles/Text/FormattedContent.vue';
+import BaseBubble from 'next/message/bubbles/Base.vue';
 import AttachmentChips from 'next/message/chips/AttachmentChips.vue';
 import EmailMeta from './EmailMeta.vue';
 import TranslationToggle from 'dashboard/components-next/message/TranslationToggle.vue';
@@ -47,6 +47,13 @@ const originalEmailHtml = computed(
     originalEmailText.value
 );
 
+const hasEmailContent = computed(() => {
+  return (
+    contentAttributes?.value?.email?.textContent?.full ||
+    contentAttributes?.value?.email?.htmlContent?.full
+  );
+});
+
 const messageContent = computed(() => {
   // If translations exist and we're showing translations (not original)
   if (hasTranslations.value && !renderOriginal.value) {
@@ -137,7 +144,7 @@ const handleSeeOriginal = () => {
           </button>
         </div>
         <FormattedContent
-          v-if="isOutgoing && content"
+          v-if="isOutgoing && content && !hasEmailContent"
           class="text-n-slate-12"
           :content="messageContent"
         />

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -232,6 +232,11 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.CAPTAIN_RESPONSES'),
           to: accountScopedRoute('captain_responses_index'),
         },
+        {
+          name: 'Tools',
+          label: t('SIDEBAR.CAPTAIN_TOOLS'),
+          to: accountScopedRoute('captain_tools_index'),
+        },
       ],
     },
     {

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue

@@ -76,7 +76,7 @@ function changeAvailabilityStatus(availability) {
 </script>
 
 <template>
-  <DropdownSection>
+  <DropdownSection class="[&>ul]:overflow-visible">
     <div class="grid gap-0">
       <DropdownItem preserve-open>
         <div class="flex-grow flex items-center gap-1">

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -118,6 +118,14 @@ export default {
       type: String,
       default: '',
     },
+    showQuotedReplyToggle: {
+      type: Boolean,
+      default: false,
+    },
+    quotedReplyEnabled: {
+      type: Boolean,
+      default: false,
+    },
   },
   emits: [
     'replaceText',
@@ -125,6 +133,7 @@ export default {
     'toggleEditor',
     'selectWhatsappTemplate',
     'selectContentTemplate',
+    'toggleQuotedReply',
   ],
   setup() {
     const { setSignatureFlagForInbox, fetchSignatureFlagFromUISettings } =
@@ -249,6 +258,11 @@ export default {
     isFetchingAppIntegrations() {
       return this.uiFlags.isFetching;
     },
+    quotedReplyToggleTooltip() {
+      return this.quotedReplyEnabled
+        ? this.$t('CONVERSATION.REPLYBOX.QUOTED_REPLY.DISABLE_TOOLTIP')
+        : this.$t('CONVERSATION.REPLYBOX.QUOTED_REPLY.ENABLE_TOOLTIP');
+    },
   },
   mounted() {
     ActiveStorage.start();
@@ -339,6 +353,16 @@ export default {
         sm
         @click="toggleMessageSignature"
       />
+      <NextButton
+        v-if="showQuotedReplyToggle"
+        v-tooltip.top-end="quotedReplyToggleTooltip"
+        icon="i-ph-quotes"
+        :variant="quotedReplyEnabled ? 'solid' : 'faded'"
+        color="slate"
+        sm
+        :aria-pressed="quotedReplyEnabled"
+        @click="$emit('toggleQuotedReply')"
+      />
       <NextButton
         v-if="enableWhatsAppTemplates"
         v-tooltip.top-end="$t('CONVERSATION.FOOTER.WHATSAPP_TEMPLATES')"

app/javascript/dashboard/components/widgets/conversation/QuotedEmailPreview.vue

@@ -0,0 +1,76 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+import { useI18n } from 'vue-i18n';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  quotedEmailText: {
+    type: String,
+    required: true,
+  },
+  previewText: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['toggle']);
+
+const { t } = useI18n();
+const { formatMessage } = useMessageFormatter();
+
+const isExpanded = ref(false);
+
+const formattedQuotedEmailText = computed(() => {
+  if (!props.quotedEmailText) {
+    return '';
+  }
+  return formatMessage(props.quotedEmailText, false, false, true);
+});
+
+const toggleExpand = () => {
+  isExpanded.value = !isExpanded.value;
+};
+</script>
+
+<template>
+  <div class="mt-2">
+    <div
+      class="relative rounded-md px-3 py-2 text-xs text-n-slate-12 bg-n-slate-3 dark:bg-n-solid-3"
+    >
+      <div class="absolute top-2 right-2 z-10 flex items-center gap-1">
+        <NextButton
+          v-tooltip="
+            isExpanded
+              ? t('CONVERSATION.REPLYBOX.QUOTED_REPLY.COLLAPSE')
+              : t('CONVERSATION.REPLYBOX.QUOTED_REPLY.EXPAND')
+          "
+          ghost
+          slate
+          xs
+          :icon="isExpanded ? 'i-lucide-minimize' : 'i-lucide-maximize'"
+          @click="toggleExpand"
+        />
+        <NextButton
+          v-tooltip="t('CONVERSATION.REPLYBOX.QUOTED_REPLY.REMOVE_PREVIEW')"
+          ghost
+          slate
+          xs
+          icon="i-lucide-x"
+          @click="emit('toggle')"
+        />
+      </div>
+      <div
+        v-dompurify-html="formattedQuotedEmailText"
+        class="w-full max-w-none break-words prose prose-sm dark:prose-invert cursor-pointer ltr:pr-8 rtl:pl-8"
+        :class="{
+          'line-clamp-1': !isExpanded,
+          'max-h-60 overflow-y-auto': isExpanded,
+        }"
+        :title="previewText"
+        @click="toggleExpand"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -5,6 +5,7 @@ import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useTrack } from 'dashboard/composables';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import CannedResponse from './CannedResponse.vue';
 import ReplyToMessage from './ReplyToMessage.vue';
@@ -16,6 +17,7 @@ import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBotto
 import ArticleSearchPopover from 'dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue';
 import MessageSignatureMissingAlert from './MessageSignatureMissingAlert.vue';
 import ReplyBoxBanner from './ReplyBoxBanner.vue';
+import QuotedEmailPreview from './QuotedEmailPreview.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import AudioRecorder from 'dashboard/components/widgets/WootWriter/AudioRecorder.vue';
@@ -32,6 +34,12 @@ import { MESSAGE_MAX_LENGTH } from 'shared/helpers/MessageTypeHelper';
 import inboxMixin, { INBOX_FEATURES } from 'shared/mixins/inboxMixin';
 import { trimContent, debounce, getRecipients } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
+import {
+  extractQuotedEmailText,
+  buildQuotedEmailHeader,
+  truncatePreviewText,
+  appendQuotedTextToMessage,
+} from 'dashboard/helper/quotedEmailHelper';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
@@ -65,6 +73,7 @@ export default {
     ContentTemplates,
     WhatsappTemplates,
     WootMessageEditor,
+    QuotedEmailPreview,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
   props: {
@@ -80,6 +89,8 @@ export default {
       updateUISettings,
       isEditorHotKeyEnabled,
       fetchSignatureFlagFromUISettings,
+      setQuotedReplyFlagForInbox,
+      fetchQuotedReplyFlagFromUISettings,
     } = useUISettings();
 
     const replyEditor = useTemplateRef('replyEditor');
@@ -89,6 +100,8 @@ export default {
       updateUISettings,
       isEditorHotKeyEnabled,
       fetchSignatureFlagFromUISettings,
+      setQuotedReplyFlagForInbox,
+      fetchQuotedReplyFlagFromUISettings,
       replyEditor,
     };
   },
@@ -130,6 +143,8 @@ export default {
       currentUser: 'getCurrentUser',
       lastEmail: 'getLastEmailInSelectedChat',
       globalConfig: 'globalConfig/get',
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     currentContact() {
       return this.$store.getters['contacts/getContact'](
@@ -367,6 +382,51 @@ export default {
       const { slug = '' } = portal;
       return slug;
     },
+    isQuotedEmailReplyEnabled() {
+      return this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.QUOTED_EMAIL_REPLY
+      );
+    },
+    quotedReplyPreference() {
+      if (!this.isAnEmailChannel || !this.isQuotedEmailReplyEnabled) {
+        return false;
+      }
+
+      return !!this.fetchQuotedReplyFlagFromUISettings(this.channelType);
+    },
+    lastEmailWithQuotedContent() {
+      if (!this.isAnEmailChannel) {
+        return null;
+      }
+
+      const lastEmail = this.lastEmail;
+      if (!lastEmail || lastEmail.private) {
+        return null;
+      }
+
+      return lastEmail;
+    },
+    quotedEmailText() {
+      return extractQuotedEmailText(this.lastEmailWithQuotedContent);
+    },
+    quotedEmailPreviewText() {
+      return truncatePreviewText(this.quotedEmailText, 80);
+    },
+    shouldShowQuotedReplyToggle() {
+      return (
+        this.isAnEmailChannel &&
+        !this.isOnPrivateNote &&
+        this.isQuotedEmailReplyEnabled
+      );
+    },
+    shouldShowQuotedPreview() {
+      return (
+        this.shouldShowQuotedReplyToggle &&
+        this.quotedReplyPreference &&
+        !!this.quotedEmailText
+      );
+    },
   },
   watch: {
     currentChat(conversation, oldConversation) {
@@ -516,6 +576,36 @@ export default {
         );
       }
     },
+    toggleQuotedReply() {
+      if (!this.isAnEmailChannel) {
+        return;
+      }
+
+      const nextValue = !this.quotedReplyPreference;
+      this.setQuotedReplyFlagForInbox(this.channelType, nextValue);
+    },
+    shouldIncludeQuotedEmail() {
+      return (
+        this.isQuotedEmailReplyEnabled &&
+        this.quotedReplyPreference &&
+        this.shouldShowQuotedReplyToggle &&
+        !!this.quotedEmailText
+      );
+    },
+    getMessageWithQuotedEmailText(message) {
+      if (!this.shouldIncludeQuotedEmail()) {
+        return message;
+      }
+
+      const quotedText = this.quotedEmailText || '';
+      const header = buildQuotedEmailHeader(
+        this.lastEmailWithQuotedContent,
+        this.currentContact,
+        this.inbox
+      );
+
+      return appendQuotedTextToMessage(message, quotedText, header);
+    },
     resetRecorderAndClearAttachments() {
       // Reset audio recorder UI state
       this.resetAudioRecorderInput();
@@ -965,9 +1055,11 @@ export default {
       return multipleMessagePayload;
     },
     getMessagePayload(message) {
+      const messageWithQuote = this.getMessageWithQuotedEmailText(message);
+
       let messagePayload = {
         conversationId: this.currentChat.id,
-        message,
+        message: messageWithQuote,
         private: this.isPrivate,
         sender: this.sender,
       };
@@ -995,7 +1087,6 @@ export default {
       if (this.toEmails && !this.isOnPrivateNote) {
         messagePayload.toEmails = this.toEmails;
       }
-
       return messagePayload;
     },
     setCcEmails(value) {
@@ -1160,6 +1251,12 @@ export default {
         @toggle-variables-menu="toggleVariablesMenu"
         @clear-selection="clearEditorSelection"
       />
+      <QuotedEmailPreview
+        v-if="shouldShowQuotedPreview"
+        :quoted-email-text="quotedEmailText"
+        :preview-text="quotedEmailPreviewText"
+        @toggle="toggleQuotedReply"
+      />
     </div>
     <div
       v-if="hasAttachments && !showAudioRecorderEditor"
@@ -1195,6 +1292,8 @@ export default {
       :show-editor-toggle="isAPIInbox && !isOnPrivateNote"
       :show-emoji-picker="showEmojiPicker"
       :show-file-upload="showFileUpload"
+      :show-quoted-reply-toggle="shouldShowQuotedReplyToggle"
+      :quoted-reply-enabled="quotedReplyPreference"
       :toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
       :toggle-audio-recorder="toggleAudioRecorder"
       :toggle-emoji-picker="toggleEmojiPicker"
@@ -1206,6 +1305,7 @@ export default {
       @toggle-editor="toggleRichContentEditor"
       @replace-text="replaceText"
       @toggle-insert-article="toggleInsertArticle"
+      @toggle-quoted-reply="toggleQuotedReply"
     />
     <WhatsappTemplates
       :inbox-id="inbox.id"

app/javascript/dashboard/components/widgets/modal/ConfirmDeleteModal.vue

@@ -32,7 +32,10 @@ export default {
     value: {
       required,
       isEqual(value) {
-        return value === this.confirmValue;
+        // Trim whitespace from both input and target values
+        const normalizedInput = (value || '').trim();
+        const normalizedTarget = (this.confirmValue || '').trim();
+        return normalizedInput === normalizedTarget;
       },
     },
   },

app/javascript/dashboard/composables/spec/useUISettings.spec.js

@@ -13,6 +13,7 @@ const getUISettingsMock = ref({
   conversation_sidebar_items_order: DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
   contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
   editor_message_key: 'enter',
+  channel_email_quoted_reply_enabled: true,
 });
 
 vi.mock('dashboard/composables/store', () => ({
@@ -37,6 +38,7 @@ describe('useUISettings', () => {
         DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
       contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
       editor_message_key: 'enter',
+      channel_email_quoted_reply_enabled: true,
     });
   });
 
@@ -51,6 +53,7 @@ describe('useUISettings', () => {
           DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -65,6 +68,7 @@ describe('useUISettings', () => {
           DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -100,6 +104,7 @@ describe('useUISettings', () => {
         contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
         email_signature_enabled: true,
         editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: true,
       },
     });
   });
@@ -109,6 +114,26 @@ describe('useUISettings', () => {
     expect(fetchSignatureFlagFromUISettings('email')).toBe(undefined);
   });
 
+  it('sets quoted reply flag for inbox correctly', () => {
+    const { setQuotedReplyFlagForInbox } = useUISettings();
+    setQuotedReplyFlagForInbox('Channel::Email', false);
+    expect(mockDispatch).toHaveBeenCalledWith('updateUISettings', {
+      uiSettings: {
+        is_ct_labels_open: true,
+        conversation_sidebar_items_order:
+          DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER,
+        contact_sidebar_items_order: DEFAULT_CONTACT_SIDEBAR_ITEMS_ORDER,
+        editor_message_key: 'enter',
+        channel_email_quoted_reply_enabled: false,
+      },
+    });
+  });
+
+  it('fetches quoted reply flag from UI settings correctly', () => {
+    const { fetchQuotedReplyFlagFromUISettings } = useUISettings();
+    expect(fetchQuotedReplyFlagFromUISettings('Channel::Email')).toBe(true);
+  });
+
   it('returns correct value for isEditorHotKeyEnabled when editor_message_key is configured', () => {
     getUISettingsMock.value.enter_to_send_enabled = false;
     const { isEditorHotKeyEnabled } = useUISettings();

app/javascript/dashboard/composables/useUISettings.js

@@ -87,6 +87,13 @@ const setSignatureFlagForInbox = (channelType, value, updateUISettings) => {
   updateUISettings({ [`${slugifiedChannel}_signature_enabled`]: value });
 };
 
+const setQuotedReplyFlagForInbox = (channelType, value, updateUISettings) => {
+  if (!channelType) return;
+
+  const slugifiedChannel = slugifyChannel(channelType);
+  updateUISettings({ [`${slugifiedChannel}_quoted_reply_enabled`]: value });
+};
+
 /**
  * Fetches the signature flag for a specific channel type from UI settings.
  * @param {string} channelType - The type of the channel.
@@ -100,6 +107,13 @@ const fetchSignatureFlagFromUISettings = (channelType, uiSettings) => {
   return uiSettings.value[`${slugifiedChannel}_signature_enabled`];
 };
 
+const fetchQuotedReplyFlagFromUISettings = (channelType, uiSettings) => {
+  if (!channelType) return false;
+
+  const slugifiedChannel = slugifyChannel(channelType);
+  return uiSettings.value[`${slugifiedChannel}_quoted_reply_enabled`];
+};
+
 /**
  * Checks if a specific editor hotkey is enabled.
  * @param {string} key - The key to check.
@@ -147,6 +161,10 @@ export function useUISettings() {
       setSignatureFlagForInbox(channelType, value, updateUISettings),
     fetchSignatureFlagFromUISettings: channelType =>
       fetchSignatureFlagFromUISettings(channelType, uiSettings),
+    setQuotedReplyFlagForInbox: (channelType, value) =>
+      setQuotedReplyFlagForInbox(channelType, value, updateUISettings),
+    fetchQuotedReplyFlagFromUISettings: channelType =>
+      fetchQuotedReplyFlagFromUISettings(channelType, uiSettings),
     isEditorHotKeyEnabled: key => isEditorHotKeyEnabled(key, uiSettings),
   };
 }

app/javascript/dashboard/featureFlags.js

@@ -40,6 +40,7 @@ export const FEATURE_FLAGS = {
   CONTACT_CHATWOOT_SUPPORT_TEAM: 'contact_chatwoot_support_team',
   CAPTAIN_V2: 'captain_integration_v2',
   SAML: 'saml',
+  QUOTED_EMAIL_REPLY: 'quoted_email_reply',
 };
 
 export const PREMIUM_FEATURES = [
@@ -48,5 +49,5 @@ export const PREMIUM_FEATURES = [
   FEATURE_FLAGS.CUSTOM_ROLES,
   FEATURE_FLAGS.AUDIT_LOGS,
   FEATURE_FLAGS.HELP_CENTER,
-  FEATURE_FLAGS.CAPTAIN_V2,
+  FEATURE_FLAGS.SAML,
 ];

app/javascript/dashboard/helper/URLHelper.js

@@ -145,3 +145,34 @@ export const extractFilenameFromUrl = url => {
     return match ? match[1] : url;
   }
 };
+
+/**
+ * Normalizes a comma/newline separated list of domains
+ * @param {string} domains - The comma/newline separated list of domains
+ * @returns {string} - The normalized list of domains
+ * - Converts newlines to commas
+ * - Trims whitespace
+ * - Lowercases entries
+ * - Removes empty values
+ * - De-duplicates while preserving original order
+ */
+export const sanitizeAllowedDomains = domains => {
+  if (!domains) return '';
+
+  const tokens = domains
+    .replace(/\r\n/g, '\n')
+    .replace(/\s*\n\s*/g, ',')
+    .split(',')
+    .map(d => d.trim().toLowerCase())
+    .filter(d => d.length > 0);
+
+  // De-duplicate while preserving order using Set and filter index
+  const seen = new Set();
+  const unique = tokens.filter(d => {
+    if (seen.has(d)) return false;
+    seen.add(d);
+    return true;
+  });
+
+  return unique.join(',');
+};

app/javascript/dashboard/helper/emailQuoteExtractor.js

@@ -10,6 +10,8 @@ const QUOTE_INDICATORS = [
   '[class*="Quote"]',
 ];
 
+const BLOCKQUOTE_FALLBACK_SELECTOR = 'blockquote';
+
 // Regex patterns for quote identification
 const QUOTE_PATTERNS = [
   /On .* wrote:/i,
@@ -36,6 +38,8 @@ export class EmailQuoteExtractor {
       });
     });
 
+    this.removeTrailingBlockquote(tempDiv);
+
     // Remove text-based quotes
     const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
     textNodeQuotes.forEach(el => {
@@ -62,6 +66,10 @@ export class EmailQuoteExtractor {
       }
     }
 
+    if (this.findTrailingBlockquote(tempDiv)) {
+      return true;
+    }
+
     // Check for text-based quotes
     const textNodeQuotes = this.findTextNodeQuotes(tempDiv);
     return textNodeQuotes.length > 0;
@@ -123,4 +131,26 @@ export class EmailQuoteExtractor {
 
     return null;
   }
+
+  /**
+   * Remove fallback blockquote if it is the last top-level element.
+   * @param {Element} rootElement - Root element containing the HTML
+   */
+  static removeTrailingBlockquote(rootElement) {
+    const trailingBlockquote = this.findTrailingBlockquote(rootElement);
+    trailingBlockquote?.remove();
+  }
+
+  /**
+   * Locate a fallback blockquote that is the last top-level element.
+   * @param {Element} rootElement - Root element containing the HTML
+   * @returns {Element|null} The trailing blockquote element if present
+   */
+  static findTrailingBlockquote(rootElement) {
+    const lastElement = rootElement.lastElementChild;
+    if (lastElement?.matches?.(BLOCKQUOTE_FALLBACK_SELECTOR)) {
+      return lastElement;
+    }
+    return null;
+  }
 }

app/javascript/dashboard/helper/pushHelper.js

@@ -68,13 +68,17 @@ export const registerSubscription = (onSuccess = () => {}) => {
     .then(() => {
       onSuccess();
     })
-    .catch(() => {
+    .catch(error => {
+      // eslint-disable-next-line no-console
+      console.error('Push subscription registration failed:', error);
       useAlert('This browser does not support desktop notification');
     });
 };
 
 export const requestPushPermissions = ({ onSuccess }) => {
   if (!('Notification' in window)) {
+    // eslint-disable-next-line no-console
+    console.warn('Notification is not supported');
     useAlert('This browser does not support desktop notification');
   } else if (Notification.permission === 'granted') {
     registerSubscription(onSuccess);

app/javascript/dashboard/helper/quotedEmailHelper.js

@@ -0,0 +1,332 @@
+import { format, parseISO, isValid as isValidDate } from 'date-fns';
+
+/**
+ * Extracts plain text from HTML content
+ * @param {string} html - HTML content to convert
+ * @returns {string} Plain text content
+ */
+export const extractPlainTextFromHtml = html => {
+  if (!html) {
+    return '';
+  }
+  if (typeof document === 'undefined') {
+    return html.replace(/<[^>]*>/g, ' ');
+  }
+  const tempDiv = document.createElement('div');
+  tempDiv.innerHTML = html;
+  return tempDiv.textContent || tempDiv.innerText || '';
+};
+
+/**
+ * Extracts sender name from email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Sender name
+ */
+export const getEmailSenderName = (lastEmail, contact) => {
+  const senderName = lastEmail?.sender?.name;
+  if (senderName && senderName.trim()) {
+    return senderName.trim();
+  }
+
+  const contactName = contact?.name;
+  return contactName && contactName.trim() ? contactName.trim() : '';
+};
+
+/**
+ * Extracts sender email from email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Sender email address
+ */
+export const getEmailSenderEmail = (lastEmail, contact) => {
+  const senderEmail = lastEmail?.sender?.email;
+  if (senderEmail && senderEmail.trim()) {
+    return senderEmail.trim();
+  }
+
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (Array.isArray(emailMeta.from) && emailMeta.from.length > 0) {
+    const fromAddress = emailMeta.from[0];
+    if (fromAddress && fromAddress.trim()) {
+      return fromAddress.trim();
+    }
+  }
+
+  const contactEmail = contact?.email;
+  return contactEmail && contactEmail.trim() ? contactEmail.trim() : '';
+};
+
+/**
+ * Extracts date from email message
+ * @param {Object} lastEmail - Last email message object
+ * @returns {Date|null} Email date
+ */
+export const getEmailDate = lastEmail => {
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (emailMeta.date) {
+    const parsedDate = parseISO(emailMeta.date);
+    if (isValidDate(parsedDate)) {
+      return parsedDate;
+    }
+  }
+
+  const createdAt = lastEmail?.created_at;
+  if (createdAt) {
+    const timestamp = Number(createdAt);
+    if (!Number.isNaN(timestamp)) {
+      const milliseconds = timestamp > 1e12 ? timestamp : timestamp * 1000;
+      const derivedDate = new Date(milliseconds);
+      if (!Number.isNaN(derivedDate.getTime())) {
+        return derivedDate;
+      }
+    }
+  }
+
+  return null;
+};
+
+/**
+ * Formats date for quoted email header
+ * @param {Date} date - Date to format
+ * @returns {string} Formatted date string
+ */
+export const formatQuotedEmailDate = date => {
+  try {
+    return format(date, "EEE, MMM d, yyyy 'at' p");
+  } catch (error) {
+    const fallbackDate = new Date(date);
+    if (!Number.isNaN(fallbackDate.getTime())) {
+      return format(fallbackDate, "EEE, MMM d, yyyy 'at' p");
+    }
+  }
+
+  return '';
+};
+
+/**
+ * Extracts inbox email address from last email message
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Inbox email address
+ */
+export const getInboxEmail = (lastEmail, inbox) => {
+  const contentAttributes =
+    lastEmail?.contentAttributes || lastEmail?.content_attributes || {};
+  const emailMeta = contentAttributes.email || {};
+
+  if (Array.isArray(emailMeta.to) && emailMeta.to.length > 0) {
+    const toAddress = emailMeta.to[0];
+    if (toAddress && toAddress.trim()) {
+      return toAddress.trim();
+    }
+  }
+
+  const inboxEmail = inbox?.email;
+  return inboxEmail && inboxEmail.trim() ? inboxEmail.trim() : '';
+};
+
+/**
+ * Builds quoted email header from contact (for incoming messages)
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeaderFromContact = (lastEmail, contact) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const quotedDate = getEmailDate(lastEmail);
+  const senderEmail = getEmailSenderEmail(lastEmail, contact);
+
+  if (!quotedDate || !senderEmail) {
+    return '';
+  }
+
+  const formattedDate = formatQuotedEmailDate(quotedDate);
+  if (!formattedDate) {
+    return '';
+  }
+
+  const senderName = getEmailSenderName(lastEmail, contact);
+  const hasName = !!senderName;
+  const contactLabel = hasName
+    ? `${senderName} <${senderEmail}>`
+    : `<${senderEmail}>`;
+
+  return `On ${formattedDate} ${contactLabel} wrote:`;
+};
+
+/**
+ * Builds quoted email header from inbox (for outgoing messages)
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeaderFromInbox = (lastEmail, inbox) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const quotedDate = getEmailDate(lastEmail);
+  const inboxEmail = getInboxEmail(lastEmail, inbox);
+
+  if (!quotedDate || !inboxEmail) {
+    return '';
+  }
+
+  const formattedDate = formatQuotedEmailDate(quotedDate);
+  if (!formattedDate) {
+    return '';
+  }
+
+  const inboxName = inbox?.name;
+  const hasName = !!inboxName;
+  const inboxLabel = hasName
+    ? `${inboxName} <${inboxEmail}>`
+    : `<${inboxEmail}>`;
+
+  return `On ${formattedDate} ${inboxLabel} wrote:`;
+};
+
+/**
+ * Builds quoted email header based on message type
+ * @param {Object} lastEmail - Last email message object
+ * @param {Object} contact - Contact object
+ * @param {Object} inbox - Inbox object
+ * @returns {string} Formatted header string
+ */
+export const buildQuotedEmailHeader = (lastEmail, contact, inbox) => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  // MESSAGE_TYPE.OUTGOING = 1, MESSAGE_TYPE.INCOMING = 0
+  const isOutgoing = lastEmail.message_type === 1;
+
+  if (isOutgoing) {
+    return buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+  }
+
+  return buildQuotedEmailHeaderFromContact(lastEmail, contact);
+};
+
+/**
+ * Formats text as markdown blockquote
+ * @param {string} text - Text to format
+ * @param {string} header - Optional header to prepend
+ * @returns {string} Formatted blockquote
+ */
+export const formatQuotedTextAsBlockquote = (text, header = '') => {
+  const normalizedLines = text
+    ? String(text).replace(/\r\n/g, '\n').split('\n')
+    : [];
+
+  if (!header && !normalizedLines.length) {
+    return '';
+  }
+
+  const quotedLines = [];
+
+  if (header) {
+    quotedLines.push(`> ${header}`);
+    quotedLines.push('>');
+  }
+
+  normalizedLines.forEach(line => {
+    const trimmedLine = line.trimEnd();
+    quotedLines.push(trimmedLine ? `> ${trimmedLine}` : '>');
+  });
+
+  return quotedLines.join('\n');
+};
+
+/**
+ * Extracts quoted email text from last email message
+ * @param {Object} lastEmail - Last email message object
+ * @returns {string} Quoted email text
+ */
+export const extractQuotedEmailText = lastEmail => {
+  if (!lastEmail) {
+    return '';
+  }
+
+  const contentAttributes =
+    lastEmail.contentAttributes || lastEmail.content_attributes || {};
+  const emailContent = contentAttributes.email || {};
+  const textContent = emailContent.textContent || emailContent.text_content;
+
+  if (textContent?.reply) {
+    return textContent.reply;
+  }
+  if (textContent?.full) {
+    return textContent.full;
+  }
+
+  const htmlContent = emailContent.htmlContent || emailContent.html_content;
+  if (htmlContent?.reply) {
+    return extractPlainTextFromHtml(htmlContent.reply);
+  }
+  if (htmlContent?.full) {
+    return extractPlainTextFromHtml(htmlContent.full);
+  }
+
+  const fallbackContent =
+    lastEmail.content || lastEmail.processed_message_content || '';
+
+  return fallbackContent;
+};
+
+/**
+ * Truncates text for preview display
+ * @param {string} text - Text to truncate
+ * @param {number} maxLength - Maximum length (default: 80)
+ * @returns {string} Truncated text
+ */
+export const truncatePreviewText = (text, maxLength = 80) => {
+  const preview = text.trim().replace(/\s+/g, ' ');
+  if (!preview) {
+    return '';
+  }
+
+  if (preview.length <= maxLength) {
+    return preview;
+  }
+  return `${preview.slice(0, maxLength - 3)}...`;
+};
+
+/**
+ * Appends quoted text to message
+ * @param {string} message - Original message
+ * @param {string} quotedText - Text to quote
+ * @param {string} header - Quote header
+ * @returns {string} Message with quoted text appended
+ */
+export const appendQuotedTextToMessage = (message, quotedText, header) => {
+  const baseMessage = message ? String(message) : '';
+  const quotedBlock = formatQuotedTextAsBlockquote(quotedText, header);
+
+  if (!quotedBlock) {
+    return baseMessage;
+  }
+
+  if (!baseMessage) {
+    return quotedBlock;
+  }
+
+  let separator = '\n\n';
+  if (baseMessage.endsWith('\n\n')) {
+    separator = '';
+  } else if (baseMessage.endsWith('\n')) {
+    separator = '\n';
+  }
+
+  return `${baseMessage}${separator}${quotedBlock}`;
+};

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -8,6 +8,7 @@ import {
   timeStampAppendedURL,
   getHostNameFromURL,
   extractFilenameFromUrl,
+  sanitizeAllowedDomains,
 } from '../URLHelper';
 
 describe('#URL Helpers', () => {
@@ -318,4 +319,32 @@ describe('#URL Helpers', () => {
       ).toBe('file.doc');
     });
   });
+
+  describe('sanitizeAllowedDomains', () => {
+    it('returns empty string for falsy input', () => {
+      expect(sanitizeAllowedDomains('')).toBe('');
+      expect(sanitizeAllowedDomains(null)).toBe('');
+      expect(sanitizeAllowedDomains(undefined)).toBe('');
+    });
+
+    it('trims whitespace and converts newlines to commas', () => {
+      const input = '  example.com  \n  foo.bar\nbar.baz  ';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+
+    it('handles Windows newlines and mixed spacing', () => {
+      const input = ' example.com\r\n\tfoo.bar  ,  bar.baz ';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+
+    it('removes empty values from repeated commas', () => {
+      const input = ',,example.com,,foo.bar,,';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar');
+    });
+
+    it('lowercases entries and de-duplicates preserving order', () => {
+      const input = 'Example.com,FOO.bar,example.com,Bar.Baz,foo.BAR';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+  });
 });

app/javascript/dashboard/helper/specs/emailQuoteExtractor.spec.js

@@ -0,0 +1,99 @@
+import { describe, it, expect } from 'vitest';
+import { EmailQuoteExtractor } from '../emailQuoteExtractor.js';
+
+const SAMPLE_EMAIL_HTML = `
+<p>method</p>
+<blockquote>
+<p>On Mon, Sep 29, 2025 at 5:18 PM John <a href="mailto:shivam@chatwoot.com">shivam@chatwoot.com</a> wrote:</p>
+<p>Hi</p>
+<blockquote>
+<p>On Mon, Sep 29, 2025 at 5:17 PM Shivam Mishra <a href="mailto:shivam@chatwoot.com">shivam@chatwoot.com</a> wrote:</p>
+<p>Yes, it is.</p>
+<p>On Mon, Sep 29, 2025 at 5:16 PM John from Shaneforwoot &lt; shaneforwoot@gmail.com&gt; wrote:</p>
+<blockquote>
+<p>Hey</p>
+<p>On Mon, Sep 29, 2025 at 4:59 PM John shivam@chatwoot.com wrote:</p>
+<p>This is another quoted quoted text reply</p>
+<p>This is nice</p>
+<p>On Mon, Sep 29, 2025 at 4:21 PM John from Shaneforwoot &lt; &gt; shaneforwoot@gmail.com&gt; wrote:</p>
+<p>Hey there, this is a reply from Chatwoot, notice the quoted text</p>
+<p>Hey there</p>
+<p>This is an email text, enjoy reading this</p>
+<p>-- Shivam Mishra, Chatwoot</p>
+</blockquote>
+</blockquote>
+</blockquote>
+`;
+
+const EMAIL_WITH_SIGNATURE = `
+<p>Latest reply here.</p>
+<p>Thanks,</p>
+<p>Jane Doe</p>
+<blockquote>
+  <p>On Mon, Sep 22, Someone wrote:</p>
+  <p>Previous reply content</p>
+</blockquote>
+`;
+
+const EMAIL_WITH_FOLLOW_UP_CONTENT = `
+<blockquote>
+  <p>Inline quote that should stay</p>
+</blockquote>
+<p>Internal note follows</p>
+<p>Regards,</p>
+`;
+
+describe('EmailQuoteExtractor', () => {
+  it('removes blockquote-based quotes from the email body', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(SAMPLE_EMAIL_HTML);
+
+    const container = document.createElement('div');
+    container.innerHTML = cleanedHtml;
+
+    expect(container.querySelectorAll('blockquote').length).toBe(0);
+    expect(container.textContent?.trim()).toBe('method');
+    expect(container.textContent).not.toContain(
+      'On Mon, Sep 29, 2025 at 5:18 PM'
+    );
+  });
+
+  it('keeps blockquote fallback when it is not the last top-level element', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(
+      EMAIL_WITH_FOLLOW_UP_CONTENT
+    );
+
+    const container = document.createElement('div');
+    container.innerHTML = cleanedHtml;
+
+    expect(container.querySelector('blockquote')).not.toBeNull();
+    expect(container.lastElementChild?.tagName).toBe('P');
+  });
+
+  it('detects quote indicators in nested blockquotes', () => {
+    const result = EmailQuoteExtractor.hasQuotes(SAMPLE_EMAIL_HTML);
+    expect(result).toBe(true);
+  });
+
+  it('does not flag blockquotes that are followed by other elements', () => {
+    expect(EmailQuoteExtractor.hasQuotes(EMAIL_WITH_FOLLOW_UP_CONTENT)).toBe(
+      false
+    );
+  });
+
+  it('returns false when no quote indicators are present', () => {
+    const html = '<p>Plain content</p>';
+    expect(EmailQuoteExtractor.hasQuotes(html)).toBe(false);
+  });
+
+  it('removes trailing blockquotes while preserving trailing signatures', () => {
+    const cleanedHtml = EmailQuoteExtractor.extractQuotes(EMAIL_WITH_SIGNATURE);
+
+    expect(cleanedHtml).toContain('<p>Thanks,</p>');
+    expect(cleanedHtml).toContain('<p>Jane Doe</p>');
+    expect(cleanedHtml).not.toContain('<blockquote');
+  });
+
+  it('detects quotes for trailing blockquotes even when signatures follow text', () => {
+    expect(EmailQuoteExtractor.hasQuotes(EMAIL_WITH_SIGNATURE)).toBe(true);
+  });
+});

app/javascript/dashboard/helper/specs/quotedEmailHelper.spec.js

@@ -0,0 +1,441 @@
+import {
+  extractPlainTextFromHtml,
+  getEmailSenderName,
+  getEmailSenderEmail,
+  getEmailDate,
+  formatQuotedEmailDate,
+  getInboxEmail,
+  buildQuotedEmailHeader,
+  buildQuotedEmailHeaderFromContact,
+  buildQuotedEmailHeaderFromInbox,
+  formatQuotedTextAsBlockquote,
+  extractQuotedEmailText,
+  truncatePreviewText,
+  appendQuotedTextToMessage,
+} from '../quotedEmailHelper';
+
+describe('quotedEmailHelper', () => {
+  describe('extractPlainTextFromHtml', () => {
+    it('returns empty string for null or undefined', () => {
+      expect(extractPlainTextFromHtml(null)).toBe('');
+      expect(extractPlainTextFromHtml(undefined)).toBe('');
+    });
+
+    it('strips HTML tags and returns plain text', () => {
+      const html = '<p>Hello <strong>world</strong></p>';
+      const result = extractPlainTextFromHtml(html);
+      expect(result).toBe('Hello world');
+    });
+
+    it('handles complex HTML structure', () => {
+      const html = '<div><p>Line 1</p><p>Line 2</p></div>';
+      const result = extractPlainTextFromHtml(html);
+      expect(result).toContain('Line 1');
+      expect(result).toContain('Line 2');
+    });
+  });
+
+  describe('getEmailSenderName', () => {
+    it('returns sender name from lastEmail', () => {
+      const lastEmail = { sender: { name: 'John Doe' } };
+      const result = getEmailSenderName(lastEmail, {});
+      expect(result).toBe('John Doe');
+    });
+
+    it('returns contact name if sender name not available', () => {
+      const lastEmail = { sender: {} };
+      const contact = { name: 'Jane Smith' };
+      const result = getEmailSenderName(lastEmail, contact);
+      expect(result).toBe('Jane Smith');
+    });
+
+    it('returns empty string if neither available', () => {
+      const result = getEmailSenderName({}, {});
+      expect(result).toBe('');
+    });
+
+    it('trims whitespace from names', () => {
+      const lastEmail = { sender: { name: '  John Doe  ' } };
+      const result = getEmailSenderName(lastEmail, {});
+      expect(result).toBe('John Doe');
+    });
+  });
+
+  describe('getEmailSenderEmail', () => {
+    it('returns sender email from lastEmail', () => {
+      const lastEmail = { sender: { email: 'john@example.com' } };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('john@example.com');
+    });
+
+    it('returns email from contentAttributes if sender email not available', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { from: ['jane@example.com'] },
+        },
+      };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('jane@example.com');
+    });
+
+    it('returns contact email as fallback', () => {
+      const lastEmail = {};
+      const contact = { email: 'contact@example.com' };
+      const result = getEmailSenderEmail(lastEmail, contact);
+      expect(result).toBe('contact@example.com');
+    });
+
+    it('trims whitespace from emails', () => {
+      const lastEmail = { sender: { email: '  john@example.com  ' } };
+      const result = getEmailSenderEmail(lastEmail, {});
+      expect(result).toBe('john@example.com');
+    });
+  });
+
+  describe('getEmailDate', () => {
+    it('returns parsed date from email metadata', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('returns date from created_at timestamp', () => {
+      const lastEmail = { created_at: 1705318200 };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('handles millisecond timestamps', () => {
+      const lastEmail = { created_at: 1705318200000 };
+      const result = getEmailDate(lastEmail);
+      expect(result).toBeInstanceOf(Date);
+    });
+
+    it('returns null if no valid date found', () => {
+      const result = getEmailDate({});
+      expect(result).toBeNull();
+    });
+  });
+
+  describe('formatQuotedEmailDate', () => {
+    it('formats date correctly', () => {
+      const date = new Date('2024-01-15T10:30:00Z');
+      const result = formatQuotedEmailDate(date);
+      expect(result).toMatch(/Mon, Jan 15, 2024 at/);
+    });
+
+    it('returns empty string for invalid date', () => {
+      const result = formatQuotedEmailDate('invalid');
+      expect(result).toBe('');
+    });
+  });
+
+  describe('getInboxEmail', () => {
+    it('returns email from contentAttributes.email.to', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { to: ['inbox@example.com'] },
+        },
+      };
+      const result = getInboxEmail(lastEmail, {});
+      expect(result).toBe('inbox@example.com');
+    });
+
+    it('returns inbox email as fallback', () => {
+      const lastEmail = {};
+      const inbox = { email: 'support@example.com' };
+      const result = getInboxEmail(lastEmail, inbox);
+      expect(result).toBe('support@example.com');
+    });
+
+    it('returns empty string if no email found', () => {
+      expect(getInboxEmail({}, {})).toBe('');
+    });
+
+    it('trims whitespace from emails', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { to: ['  inbox@example.com  '] },
+        },
+      };
+      const result = getInboxEmail(lastEmail, {});
+      expect(result).toBe('inbox@example.com');
+    });
+  });
+
+  describe('buildQuotedEmailHeaderFromContact', () => {
+    it('builds complete header with name and email', () => {
+      const lastEmail = {
+        sender: { name: 'John Doe', email: 'john@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = buildQuotedEmailHeaderFromContact(lastEmail, {});
+      expect(result).toContain('John Doe');
+      expect(result).toContain('john@example.com');
+      expect(result).toContain('wrote:');
+    });
+
+    it('builds header without name if not available', () => {
+      const lastEmail = {
+        sender: { email: 'john@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const result = buildQuotedEmailHeaderFromContact(lastEmail, {});
+      expect(result).toContain('<john@example.com>');
+      expect(result).not.toContain('undefined');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeaderFromContact(null, {})).toBe('');
+      expect(buildQuotedEmailHeaderFromContact({}, {})).toBe('');
+    });
+  });
+
+  describe('buildQuotedEmailHeaderFromInbox', () => {
+    it('builds complete header with inbox name and email', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['support@example.com'],
+          },
+        },
+      };
+      const inbox = { name: 'Support Team', email: 'support@example.com' };
+      const result = buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+      expect(result).toContain('Support Team');
+      expect(result).toContain('support@example.com');
+      expect(result).toContain('wrote:');
+    });
+
+    it('builds header without name if not available', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['inbox@example.com'],
+          },
+        },
+      };
+      const inbox = { email: 'inbox@example.com' };
+      const result = buildQuotedEmailHeaderFromInbox(lastEmail, inbox);
+      expect(result).toContain('<inbox@example.com>');
+      expect(result).not.toContain('undefined');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeaderFromInbox(null, {})).toBe('');
+      expect(buildQuotedEmailHeaderFromInbox({}, {})).toBe('');
+    });
+  });
+
+  describe('buildQuotedEmailHeader', () => {
+    it('uses inbox email for outgoing messages (message_type: 1)', () => {
+      const lastEmail = {
+        message_type: 1,
+        contentAttributes: {
+          email: {
+            date: '2024-01-15T10:30:00Z',
+            to: ['support@example.com'],
+          },
+        },
+      };
+      const inbox = { name: 'Support', email: 'support@example.com' };
+      const contact = { name: 'John Doe', email: 'john@example.com' };
+      const result = buildQuotedEmailHeader(lastEmail, contact, inbox);
+      expect(result).toContain('Support');
+      expect(result).toContain('support@example.com');
+      expect(result).not.toContain('John Doe');
+    });
+
+    it('uses contact email for incoming messages (message_type: 0)', () => {
+      const lastEmail = {
+        message_type: 0,
+        sender: { name: 'Jane Smith', email: 'jane@example.com' },
+        contentAttributes: {
+          email: { date: '2024-01-15T10:30:00Z' },
+        },
+      };
+      const inbox = { name: 'Support', email: 'support@example.com' };
+      const contact = { name: 'Jane Smith', email: 'jane@example.com' };
+      const result = buildQuotedEmailHeader(lastEmail, contact, inbox);
+      expect(result).toContain('Jane Smith');
+      expect(result).toContain('jane@example.com');
+      expect(result).not.toContain('Support');
+    });
+
+    it('returns empty string if missing required data', () => {
+      expect(buildQuotedEmailHeader(null, {}, {})).toBe('');
+      expect(buildQuotedEmailHeader({}, {}, {})).toBe('');
+    });
+  });
+
+  describe('formatQuotedTextAsBlockquote', () => {
+    it('formats single line text', () => {
+      const result = formatQuotedTextAsBlockquote('Hello world');
+      expect(result).toBe('> Hello world');
+    });
+
+    it('formats multi-line text', () => {
+      const text = 'Line 1\nLine 2\nLine 3';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n> Line 2\n> Line 3');
+    });
+
+    it('includes header if provided', () => {
+      const result = formatQuotedTextAsBlockquote('Hello', 'Header text');
+      expect(result).toContain('> Header text');
+      expect(result).toContain('>\n> Hello');
+    });
+
+    it('handles empty lines correctly', () => {
+      const text = 'Line 1\n\nLine 3';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n>\n> Line 3');
+    });
+
+    it('returns empty string for empty input', () => {
+      expect(formatQuotedTextAsBlockquote('')).toBe('');
+      expect(formatQuotedTextAsBlockquote('', '')).toBe('');
+    });
+
+    it('handles Windows line endings', () => {
+      const text = 'Line 1\r\nLine 2';
+      const result = formatQuotedTextAsBlockquote(text);
+      expect(result).toBe('> Line 1\n> Line 2');
+    });
+  });
+
+  describe('extractQuotedEmailText', () => {
+    it('extracts text from textContent.reply', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { textContent: { reply: 'Reply text' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Reply text');
+    });
+
+    it('falls back to textContent.full', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { textContent: { full: 'Full text' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Full text');
+    });
+
+    it('extracts from htmlContent and converts to plain text', () => {
+      const lastEmail = {
+        contentAttributes: {
+          email: { htmlContent: { reply: '<p>HTML reply</p>' } },
+        },
+      };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('HTML reply');
+    });
+
+    it('uses fallback content if structured content not available', () => {
+      const lastEmail = { content: 'Fallback content' };
+      const result = extractQuotedEmailText(lastEmail);
+      expect(result).toBe('Fallback content');
+    });
+
+    it('returns empty string for null or missing email', () => {
+      expect(extractQuotedEmailText(null)).toBe('');
+      expect(extractQuotedEmailText({})).toBe('');
+    });
+  });
+
+  describe('truncatePreviewText', () => {
+    it('returns full text if under max length', () => {
+      const text = 'Short text';
+      const result = truncatePreviewText(text, 80);
+      expect(result).toBe('Short text');
+    });
+
+    it('truncates text exceeding max length', () => {
+      const text = 'A'.repeat(100);
+      const result = truncatePreviewText(text, 80);
+      expect(result).toHaveLength(80);
+      expect(result).toContain('...');
+    });
+
+    it('collapses multiple spaces', () => {
+      const text = 'Text   with    spaces';
+      const result = truncatePreviewText(text);
+      expect(result).toBe('Text with spaces');
+    });
+
+    it('trims whitespace', () => {
+      const text = '  Text with spaces  ';
+      const result = truncatePreviewText(text);
+      expect(result).toBe('Text with spaces');
+    });
+
+    it('returns empty string for empty input', () => {
+      expect(truncatePreviewText('')).toBe('');
+      expect(truncatePreviewText('   ')).toBe('');
+    });
+
+    it('uses default max length of 80', () => {
+      const text = 'A'.repeat(100);
+      const result = truncatePreviewText(text);
+      expect(result).toHaveLength(80);
+    });
+  });
+
+  describe('appendQuotedTextToMessage', () => {
+    it('appends quoted text to message', () => {
+      const message = 'My reply';
+      const quotedText = 'Original message';
+      const header = 'On date sender wrote:';
+      const result = appendQuotedTextToMessage(message, quotedText, header);
+
+      expect(result).toContain('My reply');
+      expect(result).toContain('> On date sender wrote:');
+      expect(result).toContain('> Original message');
+    });
+
+    it('returns only quoted text if message is empty', () => {
+      const result = appendQuotedTextToMessage('', 'Quoted', 'Header');
+      expect(result).toContain('> Header');
+      expect(result).toContain('> Quoted');
+      expect(result).not.toContain('\n\n\n');
+    });
+
+    it('returns message if no quoted text', () => {
+      const result = appendQuotedTextToMessage('Message', '', '');
+      expect(result).toBe('Message');
+    });
+
+    it('handles proper spacing with double newline', () => {
+      const result = appendQuotedTextToMessage('Message', 'Quoted', 'Header');
+      expect(result).toContain('Message\n\n>');
+    });
+
+    it('does not add extra newlines if message already ends with newlines', () => {
+      const result = appendQuotedTextToMessage(
+        'Message\n\n',
+        'Quoted',
+        'Header'
+      );
+      expect(result).not.toContain('\n\n\n');
+    });
+
+    it('adds single newline if message ends with one newline', () => {
+      const result = appendQuotedTextToMessage('Message\n', 'Quoted', 'Header');
+      expect(result).toContain('Message\n\n>');
+    });
+  });
+});

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "ሰብስብ",
         "NO_NOTES": "ማስታወሻዎች የሉም፣ ከእውቂያው ዝርዝር ገፅ ላይ ማስታወሻዎችን መጨመር ይችላሉ።",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Cancel"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/am/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
     },
-    "CLOSE": "Close"
+    "CLOSE": "Close",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
       "AGENT_ASSIGNMENT": "Conversation Assignment",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/am/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Forgot your password?",
     "CREATE_NEW_ACCOUNT": "Create a new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/am/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short.",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character."
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm password",
       "PLACEHOLDER": "Confirm password",
-      "ERROR": "Password doesnot match."
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "كتب",
         "YOU": "أنت",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -227,6 +227,13 @@
           "YES": "إرسال",
           "CANCEL": "إلغاء"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "ملاحظة خاصة: مرئية فقط لك ولأعضاء فريقك",

app/javascript/dashboard/i18n/locale/ar/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
     },
-    "CLOSE": "أغلق"
+    "CLOSE": "أغلق",
+    "BETA": "تجريبي",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "تعلم المزيد عن صناديق البريد",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "لا توجد صناديق وارد لقنوات تواصل مرتبطة بهذا الحساب."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "ساعات العمل",
       "WIDGET_BUILDER": "منشئ اللايف شات",
       "BOT_CONFIGURATION": "اعدادات البوت",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "تقييم رضاء العملاء"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "مباشر"
+        }
+      }
+    },
     "SETTINGS": "الإعدادات",
     "FEATURES": {
       "LABEL": "الخصائص",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "كود \"الماسنجر\"",
       "MESSENGER_SUB_HEAD": "ضع هذا الكود داخل وسم الـ body في موقعك",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "وكيل الدعم",
       "INBOX_AGENTS_SUB_TEXT": "إضافة أو إزالة وكلاء من صندوق الوارد هذا",
       "AGENT_ASSIGNMENT": "تعيين المحادثة",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "الوصف",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "لا شيء",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "مفتاح API"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "كلمة المرور",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "النوع"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "العدد",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "مطلوب"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/ar/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "نسيت كلمة المرور؟",
     "CREATE_NEW_ACCOUNT": "إنشاء حساب جديد",
-    "SUBMIT": "تسجيل الدخول"
+    "SUBMIT": "تسجيل الدخول",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "الرئيسية",
     "AGENTS": "وكيل الدعم",
     "AGENT_BOTS": "الروبوتات",

app/javascript/dashboard/i18n/locale/ar/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "كلمة المرور",
       "PLACEHOLDER": "كلمة المرور",
       "ERROR": "كلمة المرور قصيرة جداً",
-      "IS_INVALID_PASSWORD": "يجب أن تحتوي كلمة المرور على الأقل على حرف كبير واحد وحرف صغير واحد ورقم واحد وحرف خاص واحد"
+      "IS_INVALID_PASSWORD": "يجب أن تحتوي كلمة المرور على الأقل على حرف كبير واحد وحرف صغير واحد ورقم واحد وحرف خاص واحد",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "تأكيد كلمة المرور",
       "PLACEHOLDER": "تأكيد كلمة المرور",
-      "ERROR": "كلمة المرور غير متطابقة"
+      "ERROR": "كلمة المرور غير متطابقة."
     },
     "API": {
-      "SUCCESS_MESSAGE": "تم التسجيل بنجاح",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
     },
     "SUBMIT": "إرسال",

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Cancel"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/az/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
     },
-    "CLOSE": "Close"
+    "CLOSE": "Close",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
       "AGENT_ASSIGNMENT": "Conversation Assignment",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/az/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Forgot your password?",
     "CREATE_NEW_ACCOUNT": "Create a new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/az/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short.",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character."
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character.",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm password",
       "PLACEHOLDER": "Confirm password",
-      "ERROR": "Password doesnot match."
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Отмени"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",

app/javascript/dashboard/i18n/locale/bg/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
     },
-    "CLOSE": "Close"
+    "CLOSE": "Close",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "There are no inboxes attached to this account."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Settings",
     "FEATURES": {
       "LABEL": "Features",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
       "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Агенти",
       "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
       "AGENT_ASSIGNMENT": "Conversation Assignment",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Описание",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Тип"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/bg/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Forgot your password?",
     "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Агенти",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/bg/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Password",
       "PLACEHOLDER": "Password",
       "ERROR": "Password is too short",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character"
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirm Password",
       "PLACEHOLDER": "Confirm Password",
-      "ERROR": "Password doesnot match"
+      "ERROR": "Passwords do not match."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registration Successfull",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "va escriure",
         "YOU": "Tu",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expandeix",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Envia",
           "CANCEL": "Cancel·la"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Nota privada: Només és visible per tu i el vostre equip",

app/javascript/dashboard/i18n/locale/ca/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
     },
-    "CLOSE": "Tanca"
+    "CLOSE": "Tanca",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "La teva safata d'entrada està desconnectada. No rebràs missatges nous fins que no els tornis a autoritzar.",
     "CLICK_TO_RECONNECT": "Fes clic aquí per tornar a connectar-te.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "No hi ha cap safata d'entrada connectat a aquest compte."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Horari comercial",
       "WIDGET_BUILDER": "Creador del widget",
       "BOT_CONFIGURATION": "Configuracions del bot",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "En directe"
+        }
+      }
+    },
     "SETTINGS": "Configuracions",
     "FEATURES": {
       "LABEL": "Característiques",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Script del missatger",
       "MESSENGER_SUB_HEAD": "Col·loca aquest botó dins de l'etiqueta body",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Agents",
       "INBOX_AGENTS_SUB_TEXT": "Afegir o eliminar agents d'aquesta safata d'entrada",
       "AGENT_ASSIGNMENT": "Conversació Assignada",

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Sí, esborra",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Descripció",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "Ningú",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Contrasenya",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Tipus"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Número",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Necessari"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/ca/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Has oblidat la contrasenya?",
     "CREATE_NEW_ACCOUNT": "Crear un nou compte",
-    "SUBMIT": "Inicia la sessió"
+    "SUBMIT": "Inicia la sessió",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Inici",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/ca/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Contrasenya",
       "PLACEHOLDER": "Contrasenya",
       "ERROR": "La contrasenya és massa curta",
-      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character"
+      "IS_INVALID_PASSWORD": "Password should contain atleast 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Confirma la contrasenya",
       "PLACEHOLDER": "Confirma la contrasenya",
-      "ERROR": "La contrasenya no coincideix."
+      "ERROR": "La contrasenya no coindeix."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registrat correctament",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
     },
     "SUBMIT": "Crear un compte",

app/javascript/dashboard/i18n/locale/cs/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "wrote",
         "YOU": "Vy",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Poslat",
           "CANCEL": "Zrušit"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Soukromá poznámka: Viditelné pouze pro vás a váš tým",

app/javascript/dashboard/i18n/locale/cs/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Hledat",
       "EMPTY_STATE": "Žádné výsledky"
     },
-    "CLOSE": "Zavřít"
+    "CLOSE": "Zavřít",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "K tomuto účtu nejsou připojeny žádné doručené schránky."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Pracovní doba",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot Configuration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Live"
+        }
+      }
+    },
     "SETTINGS": "Nastavení",
     "FEATURES": {
       "LABEL": "Funkce",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger skript",
       "MESSENGER_SUB_HEAD": "Umístěte toto tlačítko dovnitř vašeho tělesného štítku",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Agenti",
       "INBOX_AGENTS_SUB_TEXT": "Přidat nebo odebrat agenty z této složky doručené pošty",
       "AGENT_ASSIGNMENT": "Conversation Assignment",

app/javascript/dashboard/i18n/locale/cs/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "Nic",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Heslo",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/cs/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Zapomněli jste heslo?",
     "CREATE_NEW_ACCOUNT": "Vytvořit nový účet",
-    "SUBMIT": "Přihlásit se"
+    "SUBMIT": "Přihlásit se",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Domů",
     "AGENTS": "Agenti",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/cs/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Heslo",
       "PLACEHOLDER": "Heslo",
       "ERROR": "Heslo je příliš krátké",
-      "IS_INVALID_PASSWORD": "Heslo by mělo obsahovat alespoň jedno velké písmeno, jedno malé písmeno, jedno číslo a jeden speciální znak"
+      "IS_INVALID_PASSWORD": "Heslo by mělo obsahovat alespoň jedno velké písmeno, jedno malé písmeno, jedno číslo a jeden speciální znak",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Potvrzení hesla",
       "PLACEHOLDER": "Potvrzení hesla",
-      "ERROR": "Heslo se neshoduje"
+      "ERROR": "Hesla se neshodují."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registrace byla úspěšná",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
     },
     "SUBMIT": "Create account",

app/javascript/dashboard/i18n/locale/da/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "wrote",
         "YOU": "Dig",
         "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Expand",
         "COLLAPSE": "Collapse",
         "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/da/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Send",
           "CANCEL": "Annuller"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Privat Note: Kun synlig for dig og dit team",

app/javascript/dashboard/i18n/locale/da/general.json

@@ -5,6 +5,8 @@
       "PLACEHOLDER": "Søg",
       "EMPTY_STATE": "Ingen resultater fundet"
     },
-    "CLOSE": "Luk"
+    "CLOSE": "Luk",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
   }
 }

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -5,6 +5,8 @@
     "LEARN_MORE": "Learn more about inboxes",
     "RECONNECTION_REQUIRED": "Your inbox is disconnected. You won't receive new messages until you reauthorize it.",
     "CLICK_TO_RECONNECT": "Click here to reconnect.",
+    "WHATSAPP_REGISTRATION_INCOMPLETE": "Your WhatsApp Business registration isn’t complete. Please check your display name status in Meta Business Manager before reconnecting.",
+    "COMPLETE_REGISTRATION": "Complete Registration",
     "LIST": {
       "404": "Der er ingen indbakker tilknyttet denne konto."
     },
@@ -605,8 +607,64 @@
       "BUSINESS_HOURS": "Forretningstider",
       "WIDGET_BUILDER": "Widget Builder",
       "BOT_CONFIGURATION": "Bot konfiguration",
+      "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "CSAT"
     },
+    "ACCOUNT_HEALTH": {
+      "TITLE": "Manage your WhatsApp account",
+      "DESCRIPTION": "Review your WhatsApp account status, messaging limits, and quality. Update settings or resolve issues if needed",
+      "GO_TO_SETTINGS": "Go to Meta Business Manager",
+      "NO_DATA": "Health data is not available",
+      "FIELDS": {
+        "DISPLAY_PHONE_NUMBER": {
+          "LABEL": "Display phone number",
+          "TOOLTIP": "Phone number displayed to customers"
+        },
+        "VERIFIED_NAME": {
+          "LABEL": "Business name",
+          "TOOLTIP": "Business name verified by WhatsApp"
+        },
+        "DISPLAY_NAME_STATUS": {
+          "LABEL": "Display name status",
+          "TOOLTIP": "Status of your business name verification"
+        },
+        "QUALITY_RATING": {
+          "LABEL": "Quality rating",
+          "TOOLTIP": "WhatsApp quality rating for your account"
+        },
+        "MESSAGING_LIMIT_TIER": {
+          "LABEL": "Messaging limit tier",
+          "TOOLTIP": "Daily messaging limit for your account"
+        },
+        "ACCOUNT_MODE": {
+          "LABEL": "Account mode",
+          "TOOLTIP": "Current operating mode of your WhatsApp account"
+        }
+      },
+      "VALUES": {
+        "TIERS": {
+          "TIER_250": "250 customers per 24h",
+          "TIER_1000": "1K customers per 24h",
+          "TIER_1K": "1K customers per 24h",
+          "TIER_10K": "10K customers per 24h",
+          "TIER_100K": "100K customers per 24h",
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
+        },
+        "STATUSES": {
+          "APPROVED": "Approved",
+          "PENDING_REVIEW": "Pending Review",
+          "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
+          "REJECTED": "Rejected",
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
+        },
+        "MODES": {
+          "SANDBOX": "Sandbox",
+          "LIVE": "Levende"
+        }
+      }
+    },
     "SETTINGS": "Indstillinger",
     "FEATURES": {
       "LABEL": "Funktioner",
@@ -618,6 +676,11 @@
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger- Script",
       "MESSENGER_SUB_HEAD": "Placer denne knap inde i din body tag",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
       "INBOX_AGENTS": "Agenter",
       "INBOX_AGENTS_SUB_TEXT": "Tilføj eller fjern agenter fra denne indbakke",
       "AGENT_ASSIGNMENT": "Samtale Tildeling",

app/javascript/dashboard/i18n/locale/da/integrations.json

@@ -752,6 +752,115 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Beskrivelse",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "Ingen",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Nøgle"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Adgangskode",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Nummer",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Påkrævet"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
       "ADD_NEW": "Create new FAQ",

app/javascript/dashboard/i18n/locale/da/login.json

@@ -22,6 +22,20 @@
     },
     "FORGOT_PASSWORD": "Glemt din adgangskode?",
     "CREATE_NEW_ACCOUNT": "Opret ny konto",
-    "SUBMIT": "Log Ind"
+    "SUBMIT": "Log Ind",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
+      }
+    }
   }
 }

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Hjem",
     "AGENTS": "Agenter",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/da/signup.json

@@ -27,15 +27,20 @@
       "LABEL": "Adgangskode",
       "PLACEHOLDER": "Adgangskode",
       "ERROR": "Adgangskoden er for kort",
-      "IS_INVALID_PASSWORD": "Adgangskoden skal indeholde mindst 1 stort bogstav, 1 lille bogstav, 1 nummer og 1 specialtegn"
+      "IS_INVALID_PASSWORD": "Adgangskoden skal indeholde mindst 1 stort bogstav, 1 lille bogstav, 1 nummer og 1 specialtegn",
+      "REQUIREMENTS_LENGTH": "At least 6 characters long",
+      "REQUIREMENTS_UPPERCASE": "At least one uppercase letter",
+      "REQUIREMENTS_LOWERCASE": "At least one lowercase letter",
+      "REQUIREMENTS_NUMBER": "At least one number",
+      "REQUIREMENTS_SPECIAL": "At least one special character"
     },
     "CONFIRM_PASSWORD": {
       "LABEL": "Bekræft Adgangskode",
       "PLACEHOLDER": "Bekræft Adgangskode",
-      "ERROR": "Adgangskode stemmer ikke overens"
+      "ERROR": "Adgangskoder stemmer ikke overens."
     },
     "API": {
-      "SUCCESS_MESSAGE": "Registrering Succesfuld",
+      "SUCCESS_MESSAGE": "Registration Successful",
       "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
     },
     "SUBMIT": "Opret en konto",

app/javascript/dashboard/i18n/locale/de/contact.json

@@ -554,10 +554,12 @@
         "WROTE": "schrieb",
         "YOU": "Sie",
         "SAVE": "Notiz speichern",
+        "ADD_NOTE": "Add contact note",
         "EXPAND": "Erweitern",
         "COLLAPSE": "Einklappen",
         "NO_NOTES": "Keine Notizen, Sie können Notizen auf der Kontakt-Detailseite hinzufügen.",
-        "EMPTY_STATE": "Es gibt keine Notizen zu diesem Kontakt. Sie können eine Notiz hinzufügen, indem Sie diese in das obige Feld eingeben."
+        "EMPTY_STATE": "Es gibt keine Notizen zu diesem Kontakt. Sie können eine Notiz hinzufügen, indem Sie diese in das obige Feld eingeben.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
       }
     },
     "EMPTY_STATE": {

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -227,6 +227,13 @@
           "YES": "Senden",
           "CANCEL": "Abbrechen"
         }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
       }
     },
     "VISIBLE_TO_AGENTS": "Privater Hinweis: Nur für Sie und Ihr Team sichtbar",