feat: Add the bot performance reports UI (#9036)

Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-10-29 18:22:53 +00:00 · 2024-03-15 11:34:14 +05:30
parent 476077ab84
commit 89d0b2cb6e
19 changed files with 414 additions and 14 deletions
--- a/app/javascript/dashboard/api/reports.js
+++ b/app/javascript/dashboard/api/reports.js
@@ -84,6 +84,24 @@ class ReportsAPI extends ApiClient {
      params: { since, until, business_hours: businessHours },
    });
  }
+
+  getBotMetrics({ from, to } = {}) {
+    return axios.get(`${this.url}/bot_metrics`, {
+      params: { since: from, until: to },
+    });
+  }
+
+  getBotSummary({ from, to, groupBy, businessHours } = {}) {
+    return axios.get(`${this.url}/bot_summary`, {
+      params: {
+        since: from,
+        until: to,
+        type: 'account',
+        group_by: groupBy,
+        business_hours: businessHours,
+      },
+    });
+  }
 }

 export default new ReportsAPI();
--- a/app/javascript/dashboard/api/specs/reports.spec.js
+++ b/app/javascript/dashboard/api/specs/reports.spec.js
@@ -111,6 +111,40 @@ describe('#Reports API', () => {
      });
    });

+    it('#getBotMetrics', () => {
+      reportsAPI.getBotMetrics({ from: 1621103400, to: 1621621800 });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v2/reports/bot_metrics',
+        {
+          params: {
+            since: 1621103400,
+            until: 1621621800,
+          },
+        }
+      );
+    });
+
+    it('#getBotSummary', () => {
+      reportsAPI.getBotSummary({
+        from: 1621103400,
+        to: 1621621800,
+        groupBy: 'date',
+        businessHours: true,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v2/reports/bot_summary',
+        {
+          params: {
+            since: 1621103400,
+            until: 1621621800,
+            type: 'account',
+            group_by: 'date',
+            business_hours: true,
+          },
+        }
+      );
+    });
+
    it('#getConversationMetric', () => {
      reportsAPI.getConversationMetric('account');
      expect(axiosMock.get).toHaveBeenCalledWith(
--- a/app/javascript/dashboard/components/layout/config/sidebarItems/reports.js
+++ b/app/javascript/dashboard/components/layout/config/sidebarItems/reports.js
@@ -1,3 +1,4 @@
+import { FEATURE_FLAGS } from '../../../../featureFlags';
 import { frontendURL } from '../../../../helper/URLHelper';

 const reports = accountId => ({
@@ -6,6 +7,7 @@ const reports = accountId => ({
    'account_overview_reports',
    'conversation_reports',
    'csat_reports',
+    'bot_reports',
    'agent_reports',
    'label_reports',
    'inbox_reports',
@@ -33,6 +35,14 @@ const reports = accountId => ({
      toState: frontendURL(`accounts/${accountId}/reports/csat`),
      toStateName: 'csat_reports',
    },
+    {
+      icon: 'bot',
+      label: 'REPORTS_BOT',
+      hasSubMenu: false,
+      featureFlag: FEATURE_FLAGS.RESPONSE_BOT,
+      toState: frontendURL(`accounts/${accountId}/reports/bot`),
+      toStateName: 'bot_reports',
+    },
    {
      icon: 'people',
      label: 'REPORTS_AGENT',
--- a/app/javascript/dashboard/featureFlags.js
+++ b/app/javascript/dashboard/featureFlags.js
@@ -19,4 +19,5 @@ export const FEATURE_FLAGS = {
  INSERT_ARTICLE_IN_REPLY: 'insert_article_in_reply',
  INBOX_VIEW: 'inbox_view',
  SLA: 'sla',
+  RESPONSE_BOT: 'response_bot',
 };
--- a/app/javascript/dashboard/i18n/locale/en/report.json
+++ b/app/javascript/dashboard/i18n/locale/en/report.json
@@ -35,6 +35,14 @@
        "NAME": "Resolution Count",
        "DESC": "( Total )"
      },
+      "BOT_RESOLUTION_COUNT": {
+        "NAME": "Resolution Count",
+        "DESC": "( Total )"
+      },
+      "BOT_HANDOFF_COUNT": {
+        "NAME": "Handoff Count",
+        "DESC": "( Total )"
+      },
      "REPLY_TIME": {
        "NAME": "Customer waiting time",
        "TOOLTIP_TEXT": "Waiting time is %{metricValue} (based on %{conversationCount} replies)"
@@ -86,20 +94,49 @@
      "MONTH": "Month",
      "YEAR": "Year"
    },
-    "GROUP_BY_DAY_OPTIONS": [{ "id": 1, "groupBy": "Day" }],
+    "GROUP_BY_DAY_OPTIONS": [
+      {
+        "id": 1,
+        "groupBy": "Day"
+      }
+    ],
    "GROUP_BY_WEEK_OPTIONS": [
-      { "id": 1, "groupBy": "Day" },
-      { "id": 2, "groupBy": "Week" }
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      }
    ],
    "GROUP_BY_MONTH_OPTIONS": [
-      { "id": 1, "groupBy": "Day" },
-      { "id": 2, "groupBy": "Week" },
-      { "id": 3, "groupBy": "Month" }
+      {
+        "id": 1,
+        "groupBy": "Day"
+      },
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      }
    ],
    "GROUP_BY_YEAR_OPTIONS": [
-      { "id": 2, "groupBy": "Week" },
-      { "id": 3, "groupBy": "Month" },
-      { "id": 4, "groupBy": "Year" }
+      {
+        "id": 2,
+        "groupBy": "Week"
+      },
+      {
+        "id": 3,
+        "groupBy": "Month"
+      },
+      {
+        "id": 4,
+        "groupBy": "Year"
+      }
    ],
    "BUSINESS_HOURS": "Business Hours"
  },
@@ -404,6 +441,27 @@
      }
    }
  },
+  "BOT_REPORTS": {
+    "HEADER": "Bot Reports",
+    "METRIC": {
+      "TOTAL_CONVERSATIONS": {
+        "LABEL": "No. of Conversations",
+        "TOOLTIP": "Total number of conversations handled by the bot"
+      },
+      "TOTAL_RESPONSES": {
+        "LABEL": "Total Responses",
+        "TOOLTIP": "Total number of responses sent by the bot"
+      },
+      "RESOLUTION_RATE": {
+        "LABEL": "Resolution Rate",
+        "TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
+      },
+      "HANDOFF_RATE": {
+        "LABEL": "Handoff Rate",
+        "TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
+      }
+    }
+  },
  "OVERVIEW_REPORTS": {
    "HEADER": "Overview",
    "LIVE": "Live",
--- a/app/javascript/dashboard/i18n/locale/en/settings.json
+++ b/app/javascript/dashboard/i18n/locale/en/settings.json
@@ -234,6 +234,7 @@
    "CAMPAIGNS": "Campaigns",
    "ONGOING": "Ongoing",
    "ONE_OFF": "One off",
+    "REPORTS_BOT": "Bot",
    "REPORTS_AGENT": "Agents",
    "REPORTS_LABEL": "Labels",
    "REPORTS_INBOX": "Inbox",
--- a/app/javascript/dashboard/mixins/reportMixin.js
+++ b/app/javascript/dashboard/mixins/reportMixin.js
@@ -2,11 +2,19 @@ import { mapGetters } from 'vuex';
 import { formatTime } from '@chatwoot/utils';

 export default {
+  props: {
+    accountSummaryKey: {
+      type: String,
+      default: 'getAccountSummary',
+    },
+  },
  computed: {
    ...mapGetters({
-      accountSummary: 'getAccountSummary',
      accountReport: 'getAccountReports',
    }),
+    accountSummary() {
+      return this.$store.getters[this.accountSummaryKey];
+    },
  },
  methods: {
    calculateTrend(key) {
--- a/app/javascript/dashboard/mixins/specs/reportMixin.spec.js
+++ b/app/javascript/dashboard/mixins/specs/reportMixin.spec.js
@@ -11,11 +11,42 @@ describe('reportMixin', () => {
  beforeEach(() => {
    getters = {
      getAccountSummary: () => reportFixtures.summary,
+      getBotSummary: () => reportFixtures.botSummary,
      getAccountReports: () => reportFixtures.report,
    };
    store = new Vuex.Store({ getters });
  });

+  it('display the metric for account', async () => {
+    const Component = {
+      render() {},
+      title: 'TestComponent',
+      mixins: [reportMixin],
+    };
+    const wrapper = shallowMount(Component, { store, localVue });
+    await wrapper.setProps({
+      accountSummaryKey: 'getAccountSummary',
+    });
+    expect(wrapper.vm.displayMetric('conversations_count')).toEqual('5,000');
+    expect(wrapper.vm.displayMetric('avg_first_response_time')).toEqual(
+      '3 Min 18 Sec'
+    );
+  });
+
+  it('display the metric for bot', async () => {
+    const Component = {
+      render() {},
+      title: 'TestComponent',
+      mixins: [reportMixin],
+    };
+    const wrapper = shallowMount(Component, { store, localVue });
+    await wrapper.setProps({
+      accountSummaryKey: 'getBotSummary',
+    });
+    expect(wrapper.vm.displayMetric('bot_resolutions_count')).toEqual('10');
+    expect(wrapper.vm.displayMetric('bot_handoffs_count')).toEqual('20');
+  });
+
  it('display the metric', () => {
    const Component = {
      render() {},
--- a/app/javascript/dashboard/mixins/specs/reportMixinFixtures.js
+++ b/app/javascript/dashboard/mixins/specs/reportMixinFixtures.js
@@ -15,6 +15,14 @@ export default {
    },
    resolutions_count: 3,
  },
+  botSummary: {
+    bot_resolutions_count: 10,
+    bot_handoffs_count: 20,
+    previous: {
+      bot_resolutions_count: 8,
+      bot_handoffs_count: 5,
+    },
+  },
  report: {
    data: [
      { value: '0.00', timestamp: 1647541800, count: 0 },
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/BotReports.vue
@@ -0,0 +1,106 @@
+<template>
+  <div class="flex-1 overflow-auto p-4">
+    <report-filter-selector
+      :show-agents-filter="false"
+      :show-group-by-filter="true"
+      :show-business-hours-switch="false"
+      @filter-change="onFilterChange"
+    />
+
+    <bot-metrics :filters="requestPayload" />
+    <report-container
+      :group-by="groupBy"
+      :report-keys="reportKeys"
+      :account-summary-key="'getBotSummary'"
+    />
+  </div>
+</template>
+<script>
+import { mapGetters } from 'vuex';
+import BotMetrics from './components/BotMetrics.vue';
+import ReportFilterSelector from './components/FilterSelector.vue';
+import { GROUP_BY_FILTER } from './constants';
+import reportMixin from 'dashboard/mixins/reportMixin';
+import ReportContainer from './ReportContainer.vue';
+import { REPORTS_EVENTS } from '../../../../helper/AnalyticsHelper/events';
+
+export default {
+  name: 'BotReports',
+  components: {
+    BotMetrics,
+    ReportFilterSelector,
+    ReportContainer,
+  },
+  mixins: [reportMixin],
+  data() {
+    return {
+      from: 0,
+      to: 0,
+      groupBy: GROUP_BY_FILTER[1],
+      reportKeys: {
+        BOT_RESOLUTION_COUNT: 'bot_resolutions_count',
+        BOT_HANDOFF_COUNT: 'bot_handoffs_count',
+      },
+      businessHours: false,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      accountReport: 'getAccountReports',
+    }),
+    requestPayload() {
+      return {
+        from: this.from,
+        to: this.to,
+      };
+    },
+  },
+  methods: {
+    fetchAllData() {
+      this.fetchBotSummary();
+      this.fetchChartData();
+    },
+    fetchBotSummary() {
+      try {
+        this.$store.dispatch('fetchBotSummary', this.getRequestPayload());
+      } catch {
+        this.showAlert(this.$t('REPORT.SUMMARY_FETCHING_FAILED'));
+      }
+    },
+    fetchChartData() {
+      Object.keys(this.reportKeys).forEach(async key => {
+        try {
+          await this.$store.dispatch('fetchAccountReport', {
+            metric: this.reportKeys[key],
+            ...this.getRequestPayload(),
+          });
+        } catch {
+          this.showAlert(this.$t('REPORT.DATA_FETCHING_FAILED'));
+        }
+      });
+    },
+    getRequestPayload() {
+      const { from, to, groupBy, businessHours } = this;
+
+      return {
+        from,
+        to,
+        groupBy: groupBy?.period,
+        businessHours,
+      };
+    },
+    onFilterChange({ from, to, groupBy, businessHours }) {
+      this.from = from;
+      this.to = to;
+      this.groupBy = groupBy;
+      this.businessHours = businessHours;
+      this.fetchAllData();
+
+      this.$track(REPORTS_EVENTS.FILTER_REPORT, {
+        filterValue: { from, to, groupBy, businessHours },
+        reportType: 'bots',
+      });
+    },
+  },
+};
+</script>
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/ReportContainer.vue
@@ -7,7 +7,7 @@
      :key="metric.KEY"
      class="p-4 rounded-md mb-3"
    >
-      <chart-stats :metric="metric" />
+      <chart-stats :metric="metric" :account-summary-key="accountSummaryKey" />
      <div class="mt-4 h-72">
        <woot-loading-state
          v-if="accountReport.isFetching[metric.KEY]"
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/BotMetrics.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/BotMetrics.vue
@@ -0,0 +1,68 @@
+<script setup>
+import { ref, watch, onMounted } from 'vue';
+import ReportMetricCard from './ReportMetricCard.vue';
+import ReportsAPI from 'dashboard/api/reports';
+
+const props = defineProps({
+  filters: {
+    type: Object,
+    required: true,
+  },
+});
+
+const conversationCount = ref('0');
+const messageCount = ref('0');
+const resolutionRate = ref('0');
+const handoffRate = ref('0');
+
+const formatToPercent = value => {
+  return value ? `${value}%` : '--';
+};
+
+const fetchMetrics = () => {
+  if (!props.filters.to || !props.filters.from) {
+    return;
+  }
+  ReportsAPI.getBotMetrics(props.filters).then(response => {
+    conversationCount.value = response.data.conversation_count.toLocaleString();
+    messageCount.value = response.data.message_count.toLocaleString();
+    resolutionRate.value = response.data.resolution_rate.toString();
+    handoffRate.value = response.data.handoff_rate.toString();
+  });
+};
+
+watch(() => props.filters, fetchMetrics, { deep: true });
+
+onMounted(fetchMetrics);
+</script>
+
+<template>
+  <div
+    class="flex flex-wrap mx-0 bg-white dark:bg-slate-800 rounded-[4px] p-4 mb-5 border border-solid border-slate-75 dark:border-slate-700"
+  >
+    <report-metric-card
+      :label="$t('BOT_REPORTS.METRIC.TOTAL_CONVERSATIONS.LABEL')"
+      :info-text="$t('BOT_REPORTS.METRIC.TOTAL_CONVERSATIONS.TOOLTIP')"
+      :value="conversationCount"
+      class="flex-1"
+    />
+    <report-metric-card
+      :label="$t('BOT_REPORTS.METRIC.TOTAL_RESPONSES.LABEL')"
+      :info-text="$t('BOT_REPORTS.METRIC.TOTAL_RESPONSES.TOOLTIP')"
+      :value="messageCount"
+      class="flex-1"
+    />
+    <report-metric-card
+      :label="$t('BOT_REPORTS.METRIC.RESOLUTION_RATE.LABEL')"
+      :info-text="$t('BOT_REPORTS.METRIC.RESOLUTION_RATE.TOOLTIP')"
+      :value="formatToPercent(resolutionRate)"
+      class="flex-1"
+    />
+    <report-metric-card
+      :label="$t('BOT_REPORTS.METRIC.HANDOFF_RATE.LABEL')"
+      :info-text="$t('BOT_REPORTS.METRIC.HANDOFF_RATE.TOOLTIP')"
+      :value="formatToPercent(handoffRate)"
+      class="flex-1"
+    />
+  </div>
+</template>
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ChartElements/ChartStats.vue
@@ -1,6 +1,8 @@
 <template>
-  <div>
-    <span class="text-sm">{{ metric.NAME }}</span>
+  <div class="text-slate-900 dark:text-slate-100">
+    <span class="text-sm">
+      {{ metric.NAME }}
+    </span>
    <div class="flex items-end">
      <div class="font-medium text-xl">
        {{ displayMetric(metric.KEY) }}
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatMetrics.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/CsatMetrics.vue
@@ -6,17 +6,20 @@
      :label="$t('CSAT_REPORTS.METRIC.TOTAL_RESPONSES.LABEL')"
      :info-text="$t('CSAT_REPORTS.METRIC.TOTAL_RESPONSES.TOOLTIP')"
      :value="responseCount"
+      class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"
    />
    <csat-metric-card
      :disabled="ratingFilterEnabled"
      :label="$t('CSAT_REPORTS.METRIC.SATISFACTION_SCORE.LABEL')"
      :info-text="$t('CSAT_REPORTS.METRIC.SATISFACTION_SCORE.TOOLTIP')"
      :value="ratingFilterEnabled ? '--' : formatToPercent(satisfactionScore)"
+      class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"
    />
    <csat-metric-card
      :label="$t('CSAT_REPORTS.METRIC.RESPONSE_RATE.LABEL')"
      :info-text="$t('CSAT_REPORTS.METRIC.RESPONSE_RATE.TOOLTIP')"
      :value="formatToPercent(responseRate)"
+      class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%]"
    />

    <div
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportMetricCard.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/components/ReportMetricCard.vue
@@ -21,7 +21,7 @@ defineProps({
 <template>
  <div
    ref="reportMetricContainer"
-    class="xs:w-full sm:max-w-[50%] lg:w-1/6 lg:max-w-[16%] m-0 p-4"
+    class="m-0 p-4"
    :class="{
      'grayscale pointer-events-none opacity-30': disabled,
    }"
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/constants.js
@@ -194,6 +194,8 @@ export const METRIC_CHART = {
  reply_time: TIME_CHART_CONFIG,
  avg_resolution_time: TIME_CHART_CONFIG,
  resolutions_count: DEFAULT_CHART,
+  bot_resolutions_count: DEFAULT_CHART,
+  bot_handoffs_count: DEFAULT_CHART,
 };

 export const OVERVIEW_METRICS = {
--- a/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/reports/reports.routes.js
@@ -7,6 +7,7 @@ const LabelReports = () => import('./LabelReports.vue');
 const InboxReports = () => import('./InboxReports.vue');
 const TeamReports = () => import('./TeamReports.vue');
 const CsatResponses = () => import('./CsatResponses.vue');
+const BotReports = () => import('./BotReports.vue');
 const LiveReports = () => import('./LiveReports.vue');

 export default {
@@ -66,6 +67,23 @@ export default {
        },
      ],
    },
+    {
+      path: frontendURL('accounts/:accountId/reports'),
+      component: SettingsContent,
+      props: {
+        headerTitle: 'BOT_REPORTS.HEADER',
+        icon: 'bot',
+        keepAlive: false,
+      },
+      children: [
+        {
+          path: 'bot',
+          name: 'bot_reports',
+          roles: ['administrator'],
+          component: BotReports,
+        },
+      ],
+    },
    {
      path: frontendURL('accounts/:accountId/reports'),
      component: SettingsContent,
--- a/app/javascript/dashboard/store/modules/reports.js
+++ b/app/javascript/dashboard/store/modules/reports.js
@@ -19,6 +19,8 @@ const state = {
      avg_first_response_time: false,
      avg_resolution_time: false,
      resolutions_count: false,
+      bot_resolutions_count: false,
+      bot_handoffs_count: false,
      reply_time: false,
    },
    data: {
@@ -28,6 +30,8 @@ const state = {
      avg_first_response_time: [],
      avg_resolution_time: [],
      resolutions_count: [],
+      bot_resolutions_count: [],
+      bot_handoffs_count: [],
      reply_time: [],
    },
  },
@@ -39,6 +43,13 @@ const state = {
    outgoing_messages_count: 0,
    reply_time: 0,
    resolutions_count: 0,
+    bot_resolutions_count: 0,
+    bot_handoffs_count: 0,
+    previous: {},
+  },
+  botSummary: {
+    bot_resolutions_count: 0,
+    bot_handoffs_count: 0,
    previous: {},
  },
  overview: {
@@ -60,6 +71,9 @@ const getters = {
  getAccountSummary(_state) {
    return _state.accountSummary;
  },
+  getBotSummary(_state) {
+    return _state.botSummary;
+  },
  getAccountConversationMetric(_state) {
    return _state.overview.accountConversationMetric;
  },
@@ -125,6 +139,20 @@ export const actions = {
        commit(types.default.TOGGLE_ACCOUNT_REPORT_LOADING, false);
      });
  },
+  fetchBotSummary({ commit }, reportObj) {
+    Report.getBotSummary({
+      from: reportObj.from,
+      to: reportObj.to,
+      groupBy: reportObj.groupBy,
+      businessHours: reportObj.businessHours,
+    })
+      .then(botSummary => {
+        commit(types.default.SET_BOT_SUMMARY, botSummary.data);
+      })
+      .catch(() => {
+        commit(types.default.TOGGLE_ACCOUNT_REPORT_LOADING, false);
+      });
+  },
  fetchAccountConversationMetric({ commit }, reportObj) {
    commit(types.default.TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING, true);
    Report.getConversationMetric(reportObj.type)
@@ -243,6 +271,9 @@ const mutations = {
  [types.default.SET_ACCOUNT_SUMMARY](_state, summaryData) {
    _state.accountSummary = summaryData;
  },
+  [types.default.SET_BOT_SUMMARY](_state, summaryData) {
+    _state.botSummary = summaryData;
+  },
  [types.default.SET_ACCOUNT_CONVERSATION_METRIC](_state, metricData) {
    _state.overview.accountConversationMetric = metricData;
  },
--- a/app/javascript/dashboard/store/mutation-types.js
+++ b/app/javascript/dashboard/store/mutation-types.js
@@ -166,6 +166,7 @@ export default {
  SET_HEATMAP_DATA: 'SET_HEATMAP_DATA',
  TOGGLE_HEATMAP_LOADING: 'TOGGLE_HEATMAP_LOADING',
  SET_ACCOUNT_SUMMARY: 'SET_ACCOUNT_SUMMARY',
+  SET_BOT_SUMMARY: 'SET_BOT_SUMMARY',
  TOGGLE_ACCOUNT_REPORT_LOADING: 'TOGGLE_ACCOUNT_REPORT_LOADING',
  SET_ACCOUNT_CONVERSATION_METRIC: 'SET_ACCOUNT_CONVERSATION_METRIC',
  TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING: