feat: Ability to improve drafts in the editor using GPT integration (#6957)

ref: https://github.com/chatwoot/chatwoot/issues/6436
fixes: https://linear.app/chatwoot/issue/CW-1552/ability-to-rephrase-text-in-the-editor-using-gpt-integration

---------

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
This commit is contained in:
Muhsin Keloth
2023-04-24 23:52:23 +05:30
committed by GitHub
parent f6e0453bb2
commit 92fa9c4fdc
22 changed files with 480 additions and 7 deletions

View File

@@ -1,5 +1,5 @@
class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::BaseController
before_action :fetch_hook, only: [:update, :destroy]
before_action :fetch_hook, except: [:create]
before_action :check_authorization
def create
@@ -10,6 +10,10 @@ class Api::V1::Accounts::Integrations::HooksController < Api::V1::Accounts::Base
@hook.update!(permitted_params.slice(:status, :settings))
end
def process_event
render json: { message: @hook.process_event(params[:event]) }
end
def destroy
@hook.destroy!
head :ok

View File

@@ -0,0 +1,23 @@
/* global axios */
import ApiClient from '../ApiClient';
class OpenAIAPI extends ApiClient {
constructor() {
super('integrations', { accountScoped: true });
}
processEvent({ name = 'rephrase', content, tone, hookId }) {
return axios.post(`${this.url}/hooks/${hookId}/process_event`, {
event: {
name: name,
data: {
tone,
content,
},
},
});
}
}
export default new OpenAIAPI();

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@@ -0,0 +1,171 @@
<template>
<div v-if="isAIIntegrationEnabled" class="position-relative">
<woot-button
v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.TITLE')"
icon="wand"
color-scheme="secondary"
variant="smooth"
size="small"
@click="toggleDropdown"
/>
<div
v-if="showDropdown"
v-on-clickaway="closeDropdown"
class="dropdown-pane dropdown-pane--open ai-modal"
>
<h4 class="sub-block-title margin-top-1">
{{ $t('INTEGRATION_SETTINGS.OPEN_AI.TITLE') }}
</h4>
<p>
{{ $t('INTEGRATION_SETTINGS.OPEN_AI.SUBTITLE') }}
</p>
<label>
{{ $t('INTEGRATION_SETTINGS.OPEN_AI.TONE.TITLE') }}
</label>
<div class="tone__item">
<select v-model="activeTone" class="status--filter small">
<option v-for="tone in tones" :key="tone.key" :value="tone.key">
{{ tone.value }}
</option>
</select>
</div>
<div class="modal-footer flex-container align-right">
<woot-button variant="clear" size="small" @click="closeDropdown">
{{ $t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.CANCEL') }}
</woot-button>
<woot-button
:is-loading="isGenerating"
size="small"
@click="processText"
>
{{ buttonText }}
</woot-button>
</div>
</div>
</div>
</template>
<script>
import { mapGetters } from 'vuex';
import { mixin as clickaway } from 'vue-clickaway';
import OpenAPI from 'dashboard/api/integrations/openapi';
import alertMixin from 'shared/mixins/alertMixin';
export default {
mixins: [alertMixin, clickaway],
props: {
conversationId: {
type: Number,
default: 0,
},
message: {
type: String,
default: '',
},
},
data() {
return {
isGenerating: false,
showDropdown: false,
activeTone: 'professional',
tones: [
{
key: 'professional',
value: this.$t(
'INTEGRATION_SETTINGS.OPEN_AI.TONE.OPTIONS.PROFESSIONAL'
),
},
{
key: 'friendly',
value: this.$t('INTEGRATION_SETTINGS.OPEN_AI.TONE.OPTIONS.FRIENDLY'),
},
],
};
},
computed: {
...mapGetters({ appIntegrations: 'integrations/getAppIntegrations' }),
isAIIntegrationEnabled() {
return this.appIntegrations.find(
integration => integration.id === 'openai' && !!integration.hooks.length
);
},
hookId() {
return this.appIntegrations.find(
integration => integration.id === 'openai' && !!integration.hooks.length
).hooks[0].id;
},
buttonText() {
return this.isGenerating
? this.$t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.GENERATING')
: this.$t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.GENERATE');
},
},
mounted() {
if (!this.appIntegrations.length) {
this.$store.dispatch('integrations/get');
}
},
methods: {
toggleDropdown() {
this.showDropdown = !this.showDropdown;
},
closeDropdown() {
this.showDropdown = false;
},
async processText() {
this.isGenerating = true;
try {
const result = await OpenAPI.processEvent({
hookId: this.hookId,
type: 'rephrase',
content: this.message,
tone: this.activeTone,
});
const {
data: { message: generatedMessage },
} = result;
this.$emit('replace-text', generatedMessage || this.message);
this.closeDropdown();
} catch (error) {
this.showAlert(this.$t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR'));
} finally {
this.isGenerating = false;
}
},
},
};
</script>
<style lang="scss" scoped>
.ai-modal {
width: 400px;
right: 0;
left: 0;
padding: var(--space-normal);
bottom: 34px;
position: absolute;
span {
font-size: var(--font-size-small);
font-weight: var(--font-weight-medium);
}
p {
color: var(--s-600);
}
label {
margin-bottom: var(--space-smaller);
}
.status--filter {
background-color: var(--color-background-light);
border: 1px solid var(--color-border);
font-size: var(--font-size-small);
height: var(--space-large);
padding: 0 var(--space-medium) 0 var(--space-small);
}
.modal-footer {
gap: var(--space-smaller);
}
}
</style>

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@@ -91,6 +91,12 @@
v-if="(isAWebWidgetInbox || isAPIInbox) && !isOnPrivateNote"
:conversation-id="conversationId"
/>
<AIAssistanceButton
v-if="message"
:conversation-id="conversationId"
:message="message"
@replace-text="replaceText"
/>
<transition name="modal-fade">
<div
v-show="$refs.upload && $refs.upload.dropActive"
@@ -129,12 +135,13 @@ import {
ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP,
} from 'shared/constants/messages';
import VideoCallButton from '../VideoCallButton';
import AIAssistanceButton from '../AIAssistanceButton.vue';
import { REPLY_EDITOR_MODES } from './constants';
import { mapGetters } from 'vuex';
export default {
name: 'ReplyBottomPanel',
components: { FileUpload, VideoCallButton },
components: { FileUpload, VideoCallButton, AIAssistanceButton },
mixins: [eventListenerMixins, uiSettingsMixin, inboxMixin],
props: {
mode: {
@@ -217,6 +224,10 @@ export default {
type: Number,
required: true,
},
message: {
type: String,
default: '',
},
},
computed: {
...mapGetters({
@@ -303,6 +314,9 @@ export default {
send_with_signature: !this.sendWithSignature,
});
},
replaceText(text) {
this.$emit('replace-text', text);
},
},
};
</script>

View File

@@ -120,8 +120,10 @@
:toggle-audio-recorder-play-pause="toggleAudioRecorderPlayPause"
:toggle-audio-recorder="toggleAudioRecorder"
:toggle-emoji-picker="toggleEmojiPicker"
:message="message"
@selectWhatsappTemplate="openWhatsappTemplateModal"
@toggle-editor="toggleRichContentEditor"
@replace-text="replaceText"
/>
<whatsapp-templates
:inbox-id="inbox.id"

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@@ -111,7 +111,8 @@
},
"PLACEHOLDER": {
"AGENT": "Search agents",
"TEAM": "Search teams"
"TEAM": "Search teams",
"INPUT": "Search for agents"
}
}
}

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@@ -82,6 +82,23 @@
"JOIN_ERROR": "There was an error joining the call, please try again",
"CREATE_ERROR": "There was an error creating a meeting link, please try again"
},
"OPEN_AI": {
"TITLE": "Improve With AI",
"SUBTITLE": "An improved reply will be generated using AI, based on your current draft.",
"TONE": {
"TITLE": "Tone",
"OPTIONS": {
"PROFESSIONAL": "Professional",
"FRIENDLY": "Friendly"
}
},
"BUTTONS": {
"GENERATE": "Generate",
"GENERATING": "Generating...",
"CANCEL": "Cancel"
},
"GENERATE_ERROR": "There was an error processing the content, please try again"
},
"DELETE": {
"BUTTON_TEXT": "Delete",
"API": {

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@@ -45,7 +45,7 @@
$t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.NO_RESULTS.TEAM')
"
:input-placeholder="
$t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.INPUT_PLACEHOLDER')
$t('AGENT_MGMT.MULTI_SELECTOR.SEARCH.PLACEHOLDER.INPUT')
"
@click="onClickAssignTeam"
/>

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@@ -17,7 +17,9 @@ const state = {
};
const isAValidAppIntegration = integration => {
return ['dialogflow', 'dyte', 'google_translate'].includes(integration.id);
return ['dialogflow', 'dyte', 'google_translate', 'openai'].includes(
integration.id
);
};
export const getters = {
getIntegrations($state) {

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@@ -178,6 +178,7 @@
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@@ -25,6 +25,8 @@ class Integrations::Hook < ApplicationRecord
validate :validate_settings_json_schema
validates :app_id, uniqueness: { scope: [:account_id], unless: -> { app.present? && app.params[:allow_multiple_hooks].present? } }
# TODO: This seems to be only used for slack at the moment
# We can add a validator when storing the integration settings and toggle this in future
enum status: { disabled: 0, enabled: 1 }
belongs_to :account
@@ -45,6 +47,15 @@ class Integrations::Hook < ApplicationRecord
update(status: 'disabled')
end
def process_event(event)
case app_id
when 'openai'
Integrations::Openai::ProcessorService.new(hook: self, event: event).perform if app_id == 'openai'
else
'No processor found'
end
end
private
def ensure_hook_type

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@@ -7,6 +7,10 @@ class HookPolicy < ApplicationPolicy
@account_user.administrator?
end
def process_event?
true
end
def destroy?
@account_user.administrator?
end

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@@ -128,3 +128,27 @@ google_translate:
},
]
visible_properties: ['project_id']
openai:
id: openai
logo: openai.png
i18n_key: openai
action: /openai
hook_type: account
allow_multiple_hooks: false
settings_json_schema: {
"type": "object",
"properties": {
"api_key": { "type": "string" },
},
"required": ["api_key"],
"additionalProperties": false,
}
settings_form_schema: [
{
"label": "API Key",
"type": "text",
"name": "api_key",
"validation": "required",
},
]
visible_properties: ['api_key']

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@@ -187,6 +187,9 @@ en:
google_translate:
name: "Google Translate"
description: "Make it easier for agents to translate messages by adding a Google Translate Integration. Google translate helps to identify the language automatically and convert it to the language chosen by the agent/account admin."
openai:
name: "OpenAI"
description: "Integrate powerful AI features into Chatwoot by leveraging the GPT models from OpenAI."
public_portal:
search:
search_placeholder: Search for article by title or body...

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@@ -177,7 +177,11 @@ Rails.application.routes.draw do
resources :webhooks, only: [:index, :create, :update, :destroy]
namespace :integrations do
resources :apps, only: [:index, :show]
resources :hooks, only: [:create, :update, :destroy]
resources :hooks, only: [:create, :update, :destroy] do
member do
post :process_event
end
end
resource :slack, only: [:create, :update, :destroy], controller: 'slack'
resource :dyte, controller: 'dyte', only: [] do
collection do

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@@ -0,0 +1,39 @@
class Integrations::Openai::ProcessorService
pattr_initialize [:hook!, :event!]
def perform
rephrase_message if event['name'] == 'rephrase'
end
private
def rephrase_body(tone, message)
{
model: 'gpt-3.5-turbo',
messages: [
{ role: 'system', content: "You are a helpful support agent. Please rephrase the following response to a more #{tone} tone." },
{ role: 'user', content: message }
]
}.to_json
end
def rephrase_message
response = make_api_call(rephrase_body(event['data']['tone'], event['data']['content']))
JSON.parse(response)['choices'].first['message']['content']
end
def make_api_call(body)
headers = {
'Content-Type' => 'application/json',
'Authorization' => "Bearer #{hook.settings['api_key']}"
}
response = HTTParty.post(
'https://api.openai.com/v1/chat/completions',
headers: headers,
body: body
)
response.body
end
end

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@@ -28,6 +28,18 @@ RSpec.describe 'Integration Apps API', type: :request do
expect(apps['action']).to be_nil
end
it 'will not return sensitive information for openai app for agents' do
openai = create(:integrations_hook, :openai, account: account)
get api_v1_account_integrations_apps_url(account),
headers: agent.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
app = JSON.parse(response.body)['payload'].find { |int_app| int_app['id'] == openai.app.id }
expect(app['hooks'].first['settings']).to be_nil
end
it 'returns all active apps with sensitive information if user is an admin' do
first_app = Integrations::App.all.find(&:active?)
get api_v1_account_integrations_apps_url(account),
@@ -53,6 +65,18 @@ RSpec.describe 'Integration Apps API', type: :request do
expect(slack_app['action']).to include('client_id=client_id')
end
end
it 'will return sensitive information for openai app for admins' do
openai = create(:integrations_hook, :openai, account: account)
get api_v1_account_integrations_apps_url(account),
headers: admin.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
app = JSON.parse(response.body)['payload'].find { |int_app| int_app['id'] == openai.app.id }
expect(app['hooks'].first['settings']).not_to be_nil
end
end
end
@@ -65,7 +89,8 @@ RSpec.describe 'Integration Apps API', type: :request do
end
context 'when it is an authenticated user' do
let(:agent) { create(:user, account: account, role: :administrator) }
let(:agent) { create(:user, account: account, role: :agent) }
let(:admin) { create(:user, account: account, role: :administrator) }
it 'returns details of the app' do
get api_v1_account_integrations_app_url(account_id: account.id, id: 'slack'),
@@ -77,6 +102,30 @@ RSpec.describe 'Integration Apps API', type: :request do
expect(app['id']).to eql('slack')
expect(app['name']).to eql('Slack')
end
it 'will not return sensitive information for openai app for agents' do
openai = create(:integrations_hook, :openai, account: account)
get api_v1_account_integrations_app_url(account_id: account.id, id: openai.app.id),
headers: agent.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
app = JSON.parse(response.body)
expect(app['hooks'].first['settings']).to be_nil
end
it 'will return sensitive information for openai app for admins' do
openai = create(:integrations_hook, :openai, account: account)
get api_v1_account_integrations_app_url(account_id: account.id, id: openai.app.id),
headers: admin.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
app = JSON.parse(response.body)
expect(app['hooks'].first['settings']).not_to be_nil
end
end
end
end

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@@ -77,6 +77,33 @@ RSpec.describe 'Integration Hooks API', type: :request do
end
end
describe 'POST /api/v1/accounts/{account.id}/integrations/hooks/{hook_id}/process_event' do
let(:hook) { create(:integrations_hook, account: account) }
let(:params) { { event: 'rephrase', payload: { test: 'test' } } }
context 'when it is an unauthenticated user' do
it 'returns unauthorized' do
post process_event_api_v1_account_integrations_hook_url(account_id: account.id, id: hook.id),
params: params,
as: :json
expect(response).to have_http_status(:unauthorized)
end
end
context 'when it is an authenticated user' do
it 'will process the events' do
post process_event_api_v1_account_integrations_hook_url(account_id: account.id, id: hook.id),
params: params,
headers: agent.create_new_auth_token,
as: :json
expect(response).to have_http_status(:success)
expect(response.parsed_body['message']).to eq('No processor found')
end
end
end
describe 'DELETE /api/v1/accounts/{account.id}/integrations/hooks/{hook_id}' do
let(:hook) { create(:integrations_hook, account: account) }

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@@ -21,5 +21,10 @@ FactoryBot.define do
app_id { 'google_translate' }
settings { { project_id: 'test', credentials: {} } }
end
trait :openai do
app_id { 'openai' }
settings { { api_key: 'api_key' } }
end
end
end

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@@ -0,0 +1,51 @@
require 'rails_helper'
RSpec.describe Integrations::Openai::ProcessorService do
subject { described_class.new(hook: hook, event: event) }
let(:hook) { create(:integrations_hook, :openai) }
let(:expected_headers) { { 'Authorization' => "Bearer #{hook.settings['api_key']}" } }
let(:openai_response) do
{
'choices' => [
{
'message' => {
'content' => 'This is a rephrased test message.'
}
}
]
}.to_json
end
describe '#perform' do
context 'when event name is rephrase' do
let(:event) { { 'name' => 'rephrase', 'data' => { 'tone' => 'friendly', 'content' => 'This is a test message' } } }
it 'returns the rephrased message using the tone in data' do
request_body = {
'model' => 'gpt-3.5-turbo',
'messages' => [
{ 'role' => 'system',
'content' => "You are a helpful support agent. Please rephrase the following response to a more #{event['data']['tone']} tone." },
{ 'role' => 'user', 'content' => event['data']['content'] }
]
}.to_json
stub_request(:post, 'https://api.openai.com/v1/chat/completions')
.with(body: request_body, headers: expected_headers)
.to_return(status: 200, body: openai_response, headers: {})
result = subject.perform
expect(result).to eq('This is a rephrased test message.')
end
end
context 'when event name is not rephrase' do
let(:event) { { 'name' => 'unknown', 'data' => {} } }
it 'returns nil' do
expect(subject.perform).to be_nil
end
end
end
end

View File

@@ -27,4 +27,25 @@ RSpec.describe Integrations::Hook, type: :model do
end
end
end
describe 'process_event' do
let(:account) { create(:account) }
let(:params) { { event: 'rephrase', payload: { test: 'test' } } }
it 'returns no processor found for hooks with out processor defined' do
hook = create(:integrations_hook, account: account)
expect(hook.process_event(params)).to eq('No processor found')
end
it 'returns results from procesor for openai hook' do
hook = create(:integrations_hook, :openai, account: account)
openai_double = double
allow(Integrations::Openai::ProcessorService).to receive(:new).and_return(openai_double)
allow(openai_double).to receive(:perform).and_return('test')
expect(hook.process_event(params)).to eq('test')
expect(Integrations::Openai::ProcessorService).to have_received(:new).with(event: params, hook: hook)
expect(openai_double).to have_received(:perform)
end
end
end