feat: sla-2 add automation backend support for SLA (#8775)

* feat: add automation support for SLA

* feat: add sla action in automtion UI

* chore: revert frontend changes

* chore: refactor to ee namespace

* chore: refactor automation rule to ee namespace

* feat: create applied_sla table entry

* chore: add applied_sla spec

* chore: rubocop fixes

---------

Co-authored-by: Sojan <sojan@pepalo.com>

app/models/automation_rule.rb

@@ -30,10 +30,15 @@ class AutomationRule < ApplicationRecord
 
   scope :active, -> { where(active: true) }
 
-  CONDITIONS_ATTRS = %w[content email country_code status message_type browser_language assignee_id team_id referer city company inbox_id
-                        mail_subject phone_number priority conversation_language].freeze
-  ACTIONS_ATTRS = %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
-                     send_attachment change_status resolve_conversation snooze_conversation change_priority send_email_transcript].freeze
+  def conditions_attributes
+    %w[content email country_code status message_type browser_language assignee_id team_id referer city company inbox_id
+       mail_subject phone_number priority conversation_language]
+  end
+
+  def actions_attributes
+    %w[send_message add_label remove_label send_email_to_team assign_team assign_agent send_webhook_event mute_conversation
+       send_attachment change_status resolve_conversation snooze_conversation change_priority send_email_transcript].freeze
+  end
 
   def file_base_data
     files.map do |file|
@@ -55,7 +60,7 @@ class AutomationRule < ApplicationRecord
     return if conditions.blank?
 
     attributes = conditions.map { |obj, _| obj['attribute_key'] }
-    conditions = attributes - CONDITIONS_ATTRS
+    conditions = attributes - conditions_attributes
     conditions -= account.custom_attribute_definitions.pluck(:attribute_key)
     errors.add(:conditions, "Automation conditions #{conditions.join(',')} not supported.") if conditions.any?
   end
@@ -64,7 +69,7 @@ class AutomationRule < ApplicationRecord
     return if actions.blank?
 
     attributes = actions.map { |obj, _| obj['action_name'] }
-    actions = attributes - ACTIONS_ATTRS
+    actions = attributes - actions_attributes
 
     errors.add(:actions, "Automation actions #{actions.join(',')} not supported.") if actions.any?
   end
@@ -78,3 +83,4 @@ class AutomationRule < ApplicationRecord
 end
 
 AutomationRule.include_mod_with('Audit::AutomationRule')
+AutomationRule.prepend_mod_with('AutomationRule')

app/services/action_service.rb

@@ -89,3 +89,5 @@ class ActionService
     @conversation.additional_attributes['type'] == 'tweet'
   end
 end
+
+ActionService.include_mod_with('ActionService')

enterprise/app/models/enterprise/automation_rule.rb

@@ -0,0 +1,9 @@
+module Enterprise::AutomationRule
+  def conditions_attributes
+    super + %w[sla_policy_id]
+  end
+
+  def actions_attributes
+    super + %w[add_sla]
+  end
+end

enterprise/app/services/enterprise/action_service.rb

@@ -0,0 +1,15 @@
+module Enterprise::ActionService
+  def add_sla(sla_policy)
+    @conversation.update!(sla_policy_id: sla_policy.id)
+    create_applied_sla(sla_policy)
+  end
+
+  def create_applied_sla(sla_policy)
+    AppliedSla.create!(
+      account_id: @conversation.account_id,
+      sla_policy_id: sla_policy.id,
+      conversation_id: @conversation.id,
+      sla_status: 'active'
+    )
+  end
+end

spec/enterprise/models/automation_rule_spec.rb

@@ -25,5 +25,12 @@ RSpec.describe AutomationRule do
         expect(Audited::Audit.where(auditable_type: 'AutomationRule', action: 'destroy').count).to eq 1
       end
     end
+
+    context 'when automation rule is in enterprise namespace' do
+      it 'has associated sla methods available' do
+        expect(automation_rule.conditions_attributes).to include('sla_policy_id')
+        expect(automation_rule.actions_attributes).to include('add_sla')
+      end
+    end
   end
 end

spec/enterprise/services/enterprise/action_service_spec.rb

@@ -0,0 +1,23 @@
+require 'rails_helper'
+
+describe ActionService do
+  let(:account) { create(:account) }
+
+  describe '#add_sla' do
+    let(:sla_policy) { create(:sla_policy, account: account) }
+    let(:conversation) { create(:conversation, account: account) }
+    let(:action_service) { described_class.new(conversation) }
+
+    it 'adds the sla policy to the conversation and create applied_sla entry' do
+      action_service.add_sla(sla_policy)
+      expect(conversation.reload.sla_policy_id).to eq(sla_policy.id)
+
+      # check if appliedsla table entry is created with matching attributes
+      applied_sla = AppliedSla.last
+      expect(applied_sla.account_id).to eq(account.id)
+      expect(applied_sla.sla_policy_id).to eq(sla_policy.id)
+      expect(applied_sla.conversation_id).to eq(conversation.id)
+      expect(applied_sla.sla_status).to eq('active')
+    end
+  end
+end