feat: Add SLA reports overview component (#9167)

app/javascript/dashboard/i18n/locale/en/report.json

@@ -505,5 +505,18 @@
     "THURSDAY": "Thursday",
     "FRIDAY": "Friday",
     "SATURDAY": "Saturday"
+  },
+  "SLA_REPORTS": {
+    "HEADER": "SLA Reports",
+    "METRICS": {
+      "HIT_RATE": {
+        "LABEL": "Hit Rate",
+        "TOOLTIP": "Percentage of SLAs created were completed successfully"
+      },
+      "NO_OF_BREACHES": {
+        "LABEL": "Number of Breaches",
+        "TOOLTIP": "The total SLA breaches in a certain period."
+      }
+    }
   }
 }

app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAMetricCard.vue

@@ -0,0 +1,46 @@
+<template>
+  <div class="flex flex-col gap-2 items-start justify-center min-w-[10rem]">
+    <span
+      class="inline-flex items-center gap-1 text-sm text-slate-700 dark:text-slate-200 font-medium"
+    >
+      {{ label }}
+      <fluent-icon
+        v-tooltip.right="toolTip"
+        size="14"
+        icon="information"
+        type="outline"
+        class="flex-shrink-0 text-sm font-normal flex sm:font-medium text-slate-500 dark:text-slate-500"
+      />
+    </span>
+    <div
+      v-if="isLoading"
+      class="w-12 h-6 mb-0.5 rounded-md bg-slate-50 animate-pulse"
+    />
+
+    <span v-else class="text-2xl font-medium text-slate-900 dark:text-slate-25">
+      {{ value }}
+    </span>
+  </div>
+</template>
+<script>
+export default {
+  props: {
+    label: {
+      type: String,
+      required: true,
+    },
+    value: {
+      type: [String, Number],
+      required: true,
+    },
+    toolTip: {
+      type: String,
+      required: true,
+    },
+    isLoading: {
+      type: Boolean,
+      default: false,
+    },
+  },
+};
+</script>

app/javascript/dashboard/routes/dashboard/settings/reports/components/SLA/SLAMetrics.vue

@@ -0,0 +1,40 @@
+<template>
+  <div
+    class="flex sm:flex-row flex-col w-full gap-4 sm:gap-14 bg-white dark:bg-slate-900 rounded-xl border border-slate-75 dark:border-slate-700/50 px-6 py-4"
+  >
+    <SLAMetricCard
+      :label="$t('SLA_REPORTS.METRICS.HIT_RATE.LABEL')"
+      :value="hitRate"
+      :tool-tip="$t('SLA_REPORTS.METRICS.HIT_RATE.TOOLTIP')"
+      :is-loading="isLoading"
+    />
+
+    <div
+      class="w-full sm:w-px h-full border border-slate-75 dark:border-slate-700/50"
+    />
+    <SLAMetricCard
+      :label="$t('SLA_REPORTS.METRICS.NO_OF_BREACHES.LABEL')"
+      :value="noOfBreaches"
+      :tool-tip="$t('SLA_REPORTS.METRICS.NO_OF_BREACHES.TOOLTIP')"
+      :is-loading="isLoading"
+    />
+  </div>
+</template>
+
+<script setup>
+import SLAMetricCard from './SLAMetricCard.vue';
+defineProps({
+  hitRate: {
+    type: String,
+    required: true,
+  },
+  noOfBreaches: {
+    type: Number,
+    required: true,
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+</script>