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67 Commits

Author SHA1 Message Date
Tejaswini Chile
6a0ca35de4 Feat: detect language of the message content (#6660) 2023-04-04 08:57:27 +05:30
Tejaswini Chile
44f73e044a slack with template message link (#6811) 2023-04-03 11:32:37 +05:30
Pranav Raj S
ebc144683a chore: Update conversation thread rendering in Slack (#6812) 2023-04-02 22:26:08 -07:00
Tejaswini Chile
21da03fe5b Fix: Consider bot message on slack integration (#6793) 2023-03-31 18:56:51 +05:30
Tejaswini Chile
d8604107aa fix: Add link to conversation in slack message (#6768) 2023-03-30 13:03:19 +05:30
Tejaswini Chile
fdb067a352 fix: mentions are not rendered properly in slack (#6762) 2023-03-28 13:40:16 +05:30
Tejaswini Chile
c9b63ae8eb fix: hook exception for empty hook (#6646) 2023-03-10 16:40:15 +05:30
Tejaswini Chile
f2684545d9 fix: Handle dialogflow hook without setting and credentials (#6638) 2023-03-09 20:11:08 +05:30
Tejaswini Chile
60fee519bd Exception tracker with account (#6603) 2023-03-03 12:14:44 +05:30
Tejaswini Chile
a4fc0eef4b fix: Exception tracking for dialogflow bot service (#6593) 2023-03-02 21:33:07 +05:30
Shivam Mishra
06ffaa90fc fix: bots included in time to response metrics (#6409) 
* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
 2023-02-25 09:48:48 +05:30
Pranav Raj S
80784e3cab feat: Add Google Translate API Integration (#6454) 2023-02-15 20:50:45 -08:00
Pranav Raj S
d672aa357b chore: Add subject to the slack message (#6404) 2023-02-06 12:42:06 -08:00
Pranav Raj S
cbfbe6dbad feat: Add backend APIs for Dyte integration (#6197) 
- The backend changes required for Dyte Integration.
 2023-01-09 12:37:18 +05:30
Pranav Raj S
38587b3aa1 fix: Update Slack integration to fix message delivery issues (#6093) 2022-12-17 16:41:11 -08:00
Jordan Brough
59b31615ed chore: Use "create!" and "save!" bang methods when not checking the result (#5358) 
* Use "create!" when not checking for errors on the result
* Use "save!" when not checking the result
 2022-09-13 17:40:06 +05:30
Yemin Sajid
7f48cffeb3 feat: Support case insensitive tags for Slack note prefix (#5123) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-07-28 09:57:39 +05:30
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Pranav Raj S
b7606e4dd2 feat: Add native support for CSML in agent_bot API (#4913) 2022-06-23 19:17:46 +05:30
Tejaswini Chile
f64cf85ab2 Fix: sentry issue for slack incoming files check (#4656) 
Interpreter error for nil. any? added nil. present?

Fixes: https://sentry.io/share/issue/48c10d26490f4bdaab78c82244fcea98/
 2022-05-09 23:54:45 +05:30
Tejaswini Chile
0eeab8c56c Fix: slack repeated callback event message for attached files (#4610) 2022-05-09 19:18:30 +05:30
Sojan Jose
04dfb034cc chore: Upgrade Exception tracking (#4638) 
- Upgrade Sentry Libraries
- Enable provision for account and user info in error tracking
- Add ChatwootExceptionTracker

fixes: #4375
 2022-05-09 14:23:19 +05:30
Sojan Jose
c9a8796a36 chore: Sentry Issue fixes (#4618) 
Address the following sentry issues

fixes: #4616, #4617
 2022-05-05 00:31:11 +05:30
Tejaswini Chile
cb38ec3267 chore: Allow Facebook channel to receive standby messages (#4511) 2022-04-28 01:14:03 +05:30
Sojan Jose
2c73df4292 Chore: Provide fixed attachment URLs for Channels (#4507) 
Prior to this change, The attachment URL sent from Chatwoot to 3rd party integrations like Whatsapp and Facebook
involved a 301 redirect before the original content is served. This causes intermittent breakages for the sent attachments.

fixes: #3632
ref: https://blog.saeloun.com/2021/09/14/rails-7-adds-expiring-urls-to-active-storage.html
 2022-04-20 22:42:13 +05:30
Vishnu Narayanan
8155024b6a feat: fix logging levels (#4314) 
https://ruby-doc.org/stdlib-2.7.0/libdoc/logger/rdoc/Logger.html

Fixes https://github.com/chatwoot/chatwoot/issues/4313
 2022-03-28 18:14:30 +05:30
Pranav Raj S
8dcb4a5ed4 chore: Add resolve action in Dialogflow Integration (#3900) 2022-02-03 12:05:39 +05:30
Vishnu Narayanan
3a48e08fe0 feat: migrate facebook env vars to globalConfig (#3369) 
Migrate facebook env vars to globalConfig and make it editable from the super admin UI.
 2021-11-25 00:55:26 +05:30
Tejaswini Chile
000c7603d6 feat/3247 Escape html tags from the slack messages (#3306) 2021-11-01 12:08:10 +05:30
Sojan Jose
e669f6766f chore: Fix Dialogflow issue (#3210) 2021-10-14 13:17:09 +05:30
Tejaswini Chile
b1b0268705 feat: Support sending and receiving attachments in Slack Integration (#3022) 
- Process incoming slack attachments
- Send attachments from chatwoot to slack
 2021-09-18 00:49:01 +05:30
Sojan Jose
a14f4ede87 chore: Sidebar icons for new inboxes (#3016) 
- Sidebar icons for line and telegram inboxes
- Sentry fix for contact IP lookup job
 2021-09-15 18:12:56 +05:30
Sojan Jose
328edd24de chore: Move Facebook event processing to worker (#2988) 2021-09-13 18:05:14 +05:30
Muhsin Keloth
6515b69560 feat: CSAT for all channels (#2749) 2021-08-23 22:00:47 +05:30
Sojan Jose
ab54d9c629 chore: Upgrade rails and ruby versions (#2400) 
ruby version: 3.0.2
rails version: 6.1.4
 2021-08-03 20:11:52 +05:30
Sojan Jose
a7ca55c080 chore: Change the conversation bot status to pending (#2677) 
fixes: #2649
 2021-07-21 22:02:43 +05:30
Pranav Raj S
5726447e47 fix: Unescape Slack incoming messages (#2604) 2021-07-09 17:45:02 +05:30
Pranav Raj S
0d02142925 feat: Support messages along with the actions in Dialogflow response (#2579) 2021-07-07 10:04:48 +05:30
Sojan Jose
d5215fea93 feat: APIs for Integration Hooks (#2250) 
- Introduces JSON Schema validations via JSONSchemer
- Add CRUD APIs for integration hooks
 2021-05-17 10:32:59 +05:30
Sojan Jose
b30ecb27a6 feat: Add APIs for Dialogflow integration V1 (#2155) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2021-05-05 21:06:11 +05:30
Muyi
da94e65d20 fixed slack channel builder so that the channel list can have more th… (#1725) 
fixed slack channel builder so that the channel list can have more than 100 elements

Co-authored-by: xinruiyang <xinruiyang@deepmap.ai>
 2021-02-10 20:22:06 +05:30
Pranav Raj S
88c4b63eec chore: Add slack external_source_id for outgoing messages (#1503) 2020-12-10 22:53:49 +05:30
Sojan Jose
eb2ded6f65 feat: Agent & Inbox Report APIs (#1391) 2020-11-16 19:41:52 +05:30
Pranav Raj S
2babfd6148 fix: Add a check for thread_ts (#1389) 
- If no thread timestamp is available, ignore the message
- Add specs to cover the case
 2020-11-09 22:01:57 +05:30
Abhishek
ff96d43953 feat: notify on slack disconnect (#1323) 2020-10-28 00:22:57 +05:30
Hiroshi SHIBATA
9045b8d9ca chore: Fixed typos (#1369) 2020-10-27 20:22:55 +05:30
Sojan Jose
afc062537c chore: Fix integration hooks destroy method (#1224) 2020-09-12 23:09:55 +05:30
Sojan Jose
31c07771e8 feat: Notification on new messages in conversation (#1204) 
fixes: #895
fixes: #1118
fixes: #1075

Co-authored-by: Pranav Raj S <pranav@thoughtwoot.com>
 2020-09-10 19:19:15 +05:30
Sojan Jose
ac5d755545 chore: Update dependencies (#1173) 2020-09-08 11:24:08 +05:30
Pranav Raj S
d18c8fc08a chore: Add message_echo listener for Facebook (#1192) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2020-09-04 19:13:47 +05:30