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optimisation/label_query
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12 Commits

Author SHA1 Message Date
Muhsin Keloth
7d6a43fc72 feat: Added the backend support for twilio content templates (#12272) 
Added comprehensive Twilio WhatsApp content template support (Phase 1)
enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities.

 **Template Types Supported**
  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
  
 Front end changes is available via #12277

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2025-08-24 10:05:15 +05:30
Muhsin Keloth
f627dbe42d feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
Sojan Jose
970e76ace8 feat: API Endpoints to update message status (#11387) 
- Added an api endpoint for update message status ( available only for
api inboxes )
- Moved message status management to a service. 
- Handles case where read status arrive before delivered 

fixes: #10314 , #9962
 2025-04-29 15:33:11 -07:00
Muhsin Keloth
16c36a78f0 chore: Remove sentry exceptions for the message status failed errors (#8285) 
- Remove sending exceptions to Sentry after capturing the message failed errors.
 2023-11-02 12:00:22 -07:00
Muhsin Keloth
29f18c7f18 fix: Handle Twilio::REST::RestError (#8257) 2023-10-31 16:23:34 +05:30
Jordan Brough
49d08a6773 feat: Support Twilio Messaging Services (#4242) 
This allows sending and receiving from multiple phone numbers using Twilio messaging services

Fixes: #4204
 2022-07-08 18:20:07 +05:30
Sojan Jose
04dfb034cc chore: Upgrade Exception tracking (#4638) 
- Upgrade Sentry Libraries
- Enable provision for account and user info in error tracking
- Add ChatwootExceptionTracker

fixes: #4375
 2022-05-09 14:23:19 +05:30
Sojan Jose
2c73df4292 Chore: Provide fixed attachment URLs for Channels (#4507) 
Prior to this change, The attachment URL sent from Chatwoot to 3rd party integrations like Whatsapp and Facebook
involved a 301 redirect before the original content is served. This causes intermittent breakages for the sent attachments.

fixes: #3632
ref: https://blog.saeloun.com/2021/09/14/rails-7-adds-expiring-urls-to-active-storage.html
 2022-04-20 22:42:13 +05:30
Tejaswini Chile
dddab0bbce chore: Handle the Twilio exception in sentry 
Fix trying to extract the Sid from non created message.

Fixes #3029
 2021-09-21 23:02:45 +05:30
Tejaswini Chile
772d4ae726 feat: Send MMS through Twilio Inbox (#2959) 
Send MMS message to customer for Twilio integration inbox.

Fixes #2311
 2021-09-07 00:05:14 +05:30
Sojan Jose
edec74c389 chore: Fix Twilio send message error (#2761) 2021-08-06 13:34:20 +05:30
Sojan Jose
4f83d5451e Chore: Routine Bugfixes and enhancements (#979) 
- Fix slack scopes
- Docs for authentication
Fixes: #704 , #973
 2020-06-25 23:35:16 +05:30