Commit Graph

28 Commits

Author SHA1 Message Date
Pranav
7e54b13a8b feat: Add live report for teams (#10849) 2025-03-12 16:03:09 -07:00
Pranav
0a2fd7b1f4 feat: Allow users to see heatmap for last 30 days (#10848)
<img width="989" alt="Screenshot 2025-02-05 at 6 34 12 PM"
src="https://github.com/user-attachments/assets/ae811842-23f7-4bbc-8a42-7cbe4849d287"
/>

View heatmaps for last 30 days based on the filter.
2025-02-19 14:54:15 -08:00
Sojan Jose
89d0b2cb6e feat: Add the bot performance reports UI (#9036)
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-03-14 23:04:14 -07:00
Pranav Raj S
27419eef66 feat: Add report on customer waiting time (#7545) 2023-07-20 12:01:22 -07:00
Pranav Raj S
25ed66edf5 feat: Update reports UI to make it better (#7544) 2023-07-19 12:12:15 -07:00
Shivam Mishra
17ff1f11a7 feat: better download for conversation traffic heatmap (#6755)
* feat: genearte report in a grid

* refactor: update API usage

* refactor: separate generate method

* refactor: abstract transform_data

* feat: annotate with comments

* feat: add explicit timezone

* feat: download data only in user timezone

* fix: dates included in heatmap
2023-04-11 09:40:54 +05:30
Shivam Mishra
406e8405eb fix: Specs failing for teams/actions.js (#6845)
* fix: specs failing

* fix: specs for labels and inboxes

* Update reports.js

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2023-04-06 20:48:49 +05:30
Shivam Mishra
b7d0016d99 fix: inconsistent usage of snake_case and camelCase (#6824) 2023-04-04 16:22:45 +05:30
Shivam Mishra
e5134c9ef5 [CW-53] feat: allow downloading heatmap report (#6683)
* feat: add control header slot

* feat: add download API call

* feat: add conversation traffic template

* feat: allow downloading heatmap content

* feat: wire up download

* fix: grid layout for mobile

* chore: revert formatting

* revert: en.yml file

* feat: add conversation traffic text

* feat: disable rule for map block

* test: conversation traffic

* fix: timezone offset

* feat: download report in UTC

* feat: add UTC warning

* chore: revert formatting

* feat: add traffic text

* chore: fix whitespace change
2023-03-20 15:46:29 +05:30
Shivam Mishra
c88792f4a3 feat: add Conversation traffic heatmap (#6508)
* feat: add heatmap component

* feat: add heatmap component

* feat: add dummy heatmap

* refactor: compact tiles

* feat: allow hour

* feat: wire up heatmap query

* feat: allow arbritrary number of weeks

* feat: update position of the widget

* chore: update heatmap title

* refactor: move traffic heatmap to overview

* chore: add comment for perf

* feat: add reconcile logic for heatmap fetching

Fetching the data for the last 6 days all the time is wasteful
So we fetch only the data for today and reconcile it with the data we already have

* refactor: re-org code for new utils

* feat: add translations

* feat: translate days of the week

* chore: update chatwoot utils

* feat: add markers to heatmap

* refactor: update class names

* refactor: move flatten as a separate method

* test: Heatmap Helpers

* chore: add comments

* refactor: method naming

* refactor: use heatmap-level mixin

* refactor: cleanup css

* chore: remove log

* refactor: reports.js to use object instead of separate params

* refactor: report store to use new API design

* refactor: rename HeatmapHelper -> ReportsDataHelper

* refactor: separate clampDataBetweenTimeline

* feat: add tests

* fix: group by hour

* feat: add scroll for smaller screens

* refactor: add base data to reconcile with

* fix: tests

* fix: overflow only on smaller screens

* feat: translate tooltip

* refactor: simplify reconcile

* chore: add docs

* chore: remoev heatmap from account report

* feat: let Heatmap handle loading state

* chore: Apply suggestions from code review

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

* feat: update css

* refactor: color assignment to range

* feat: add short circuit

* Update app/javascript/dashboard/routes/dashboard/settings/reports/components/Heatmap.vue

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2023-03-07 09:01:58 +05:30
Shivam Mishra
37b9816827 feat: more events tracking for SaaS (#6234) 2023-01-17 21:53:40 -08:00
Pranav Raj S
657bd44418 fix: Update the relevant agent presence only (#5220) 2022-08-09 12:32:09 +05:30
Pranav Raj S
52fad886b8 feat: Add business hours in downloadable reports (#4674)
Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com>
2022-05-27 09:26:59 +05:30
Pranav Raj S
47f04ee3fe chore: Add an option to download CSAT Reports (#4694) 2022-05-17 21:01:45 +05:30
Aswin Dev P.S
676796ddc7 feat: Add reports about live agent load (#4537)
* feat: Add reports about live agent load
2022-04-25 07:34:41 -07:00
Aswin Dev P.S
c64e2e3bc5 chore: Report improvements (#4392)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-04-11 20:57:22 +05:30
Aswin Dev P.S
d5536d65f7 feat: Consider business hours while generating the reports (#4330)
* feat: Consider business hours while generating the reports
2022-04-08 00:18:18 -07:00
Aswin Dev P.S
c62d74a01d feat: Display trends in report metrics (#4144) 2022-03-14 18:15:27 +05:30
Aswin Dev P.S
12c0be002e feat: Format time in reports (#4072)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2022-02-28 16:54:43 +05:30
Pranav Raj S
9b615f11f1 fix: Consider timezone in the reports (#4027)
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2022-02-28 10:56:24 +05:30
Aswin Dev P.S
e6f8895c1b feat: Group by filter in reports (#3973) 2022-02-15 17:10:49 +05:30
Fayaz Ahmed
1c6a539c0a feat: Add Reports for teams (#3116)
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-10-06 23:53:51 +05:30
Fayaz Ahmed
a1563917ba feat - Add filter for reports by agent, label and inboxes (#3084)
* Adds filter for agents, labels and inboxes

* Added Inboxes Reports Feature

* Fixed populating of filter dropdown issue

* If applied, fixes code climate style-lint warnings

* Fixes codeclimate warnings

* if applied, Refactors sidebar file to fix codclimate warnings

* if applied, fixes the download reports button for filtered report-data

* If applied, replaces native img tag with thumbnail component

* If applied, replaces hardcoded color string with variable

* If applied, adds a11y labels to multiselect dropdowns

* If applied, Renames reports methods to generic names

* If applied, Adds test cases for Labels and Inboxes

* If applied, write a test spec for fileDownload helper

* if applied, Moves fileDownload method to a utils folder

* If applied, Fixes the report file name type

* Test Spec for Reports Store module

* Fix specs - add restoreAllMocks

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
2021-09-30 13:13:45 +05:30
Sanju
a03ed4eea0 feat: Update agent report filename to use generated date (#2934) 2021-09-03 11:58:26 +05:30
Pranav Raj S
0619894560 feat: Download Agent wise report (#1517) 2020-12-15 23:35:03 +05:30
Sojan Jose
eb2ded6f65 feat: Agent & Inbox Report APIs (#1391) 2020-11-16 19:41:52 +05:30
Pranav Raj S
1312d07aa2 chore: Remove momentjs, use date-fns (#1233) 2020-09-14 15:14:26 +05:30
Pranav Raj S
2783fb6006 Move src to dashboard (#152) 2019-10-16 14:36:17 +05:30