Pranav
80c87da8c9
feat: Add new APIs for live reports with team filter ( #10994 )
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This PR is part of the larger #10849 implementation and introduces a new
Live Reports API to provide real-time conversation metrics.
The /live_reports/conversation_metrics endpoint returns account-level or
team-level conversation statistics, including open, pending, unattended,
and unassigned conversation counts.
The /live_reports/grouped_conversation_metrics endpoint accepts a group
parameter, either team_id or assignee_id, and returns open and
unattended conversation counts based on the specified grouping.
2025-02-27 16:11:04 -08:00
Pranav
4fd9bddb9d
feat(v4): Add API to fetch aggregate reports for inboxes ( #10604 )
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The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.
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Co-authored-by: Sojan Jose <sojan@pepalo.com >
2024-12-19 14:47:19 -08:00
Pranav
87d92f73d4
feat: Improve Report API performance ( #9476 )
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- Re-write the methods for clarity
- Remove the dependency on the ReportHelper class.
- Remove n+1 queries in the average metric time series data.
2024-05-22 17:34:24 -07:00
Sojan Jose
881d4bf644
feat: Add backend APIs for the bot metrics ( #9031 )
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Co-authored-by: Pranav <pranav@chatwoot.com >
2024-03-01 08:20:20 -08:00
Nithin David Thomas
721a2f5052
feat: API changes to support multi step user signup ( #8933 )
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-API Changes to support the new onboarding flow
Co-authored-by: Sojan <sojan@pepalo.com >
2024-02-20 16:48:51 +05:30
Pranav Raj S
1ce5cbe275
feat: Add endpoints to retrieve summary of team/agents over a period of time ( #8916 )
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- Internal APIs to prototype reporting improvements.
2024-02-13 15:44:40 +05:30
Shivam Mishra
657843960c
feat: account onboarding with clearbit ( #8857 )
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* feat: add clearbit lookup
* chore: fix typo in .env.example
* refactor: split lookup to reduce cognitive complexity
* feat: add more fields to lookup
* feat: extend accounts controller
* feat: save extra data to custom_attributes
* feat: allow v2 update with custom_attributes
* feat: add update route
* refactor: reduce complexity
* feat: move update to v1 controller
* test: add locale test
* feat: remove update from routes
* test: update API for custom attributes
* test: all custom attributes
* fix: v2 tests
* test: enterprise accounts controller
* fix: clearbit payload
* fix: with modified env
* feat: allow custom attributes updates to profile
* refactor: reduce complexity
* feat: allow clearbit api key in installation config
* refactor: move clearbit to internal
* feat: allow clearbit
* chore: add display_title for June
* feat: allow more internal options
* refactor: use globalconfig to fetch clearbit token
* test: move response body to a factory
* refactor: update ops
* chore: remove clearbit from .env.example
* chore: apply suggestions from code review
Co-authored-by: sojan-official <sojan@chatwoot.com >
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Co-authored-by: sojan-official <sojan@chatwoot.com >
2024-02-12 23:21:42 +05:30
Shivam Mishra
07ea9694a3
feat: new accounts controller for signup+onboarding ( #8804 )
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* feat: add v2 accounts controller
* feat: allow empty account and user name
* feat: ensure and is present for v1 signup
* test: remove validation checks
* chore: apply suggestions
* chore: revert en.yml formatting
* chore: line at EOF
* fix: routes
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Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com >
2024-02-02 16:10:45 +05:30
Sojan Jose
6ab964b161
chore: fix flaky spec ( #7686 )
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- fix flaky reporting specs
- fix flaky export spec
2023-08-25 00:11:41 -07:00
Sojan Jose
7ab7bac6bf
chore: Enable the new Rubocop rules ( #7122 )
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fixes: https://linear.app/chatwoot/issue/CW-1574/renable-the-disabled-rubocop-rules
2023-05-19 14:37:10 +05:30
Shivam Mishra
6b2736aa63
fix: inconsistency in report and summary for metric counts ( #6817 )
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* feat: include timezone offset in summary calculation
* fix: exlcude end in date range
* test: explicit end of day
* fix: test for report builder
* fix: reports.spec.js
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Co-authored-by: Tejaswini Chile <tejaswini@chatwoot.com >
2023-04-20 12:55:04 +05:30
Shivam Mishra
e5134c9ef5
[CW-53] feat: allow downloading heatmap report ( #6683 )
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* feat: add control header slot
* feat: add download API call
* feat: add conversation traffic template
* feat: allow downloading heatmap content
* feat: wire up download
* fix: grid layout for mobile
* chore: revert formatting
* revert: en.yml file
* feat: add conversation traffic text
* feat: disable rule for map block
* test: conversation traffic
* fix: timezone offset
* feat: download report in UTC
* feat: add UTC warning
* chore: revert formatting
* feat: add traffic text
* chore: fix whitespace change
2023-03-20 15:46:29 +05:30
Pranav Raj S
7044eda281
chore: Add controllers for conversation participants ( #6462 )
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Co-authored-by: Aswin Dev P.S <aswindevps@gmail.com >
Co-authored-by: Sojan Jose <sojan@chatwoot.com >
2023-02-15 16:33:31 -08:00
Aswin Dev P.S
41b8901432
Fix: Agent Reports counts when they have access to multiple accounts ( #4663 )
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This change restricts the agent report API to fetch agent metrics from the current account.
Fixes : #4660
2022-05-11 14:31:57 +05:30
Aswin Dev P.S
95c7a24dd1
fix: Unattendeed conversation count in agent metrics ( #4568 )
2022-04-27 06:26:35 -07:00
Aswin Dev P.S
1bf2da180b
fix: Update agent metrics query to show data from current account ( #4557 )
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* Update agent metrics query to fetch data from current account
2022-04-26 05:52:13 -07:00
Aswin Dev P.S
676796ddc7
feat: Add reports about live agent load ( #4537 )
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* feat: Add reports about live agent load
2022-04-25 07:34:41 -07:00
Aswin Dev P.S
5e8fd689c9
feat: Add live agent load report api ( #4297 )
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This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.
Fixes #4305
2022-03-29 10:31:52 +05:30
Aswin Dev P.S
ba0188aefc
fix: Report spec failure ( #4304 )
2022-03-28 12:31:09 +05:30
Jordan Brough
a8cfcbc168
chore: Timezone fixes for ReportBuilder and for ReportController spec ( #4246 )
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- ReportBuilder wasn't using the specified time zone for the timestamp in the
"build" method
- The ReportController spec was calling `Time.zone.today.to_time`, but
`Date#to_time` disregards the zone from `Time.zone` and reverts to the system
time zone.
2022-03-25 14:00:27 +05:30
Aswin Dev P.S
15aaa8883c
feat: API to Filter reports by teams ( #3066 )
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Add API to Filter reports by teams
Fixes : #2916
2021-09-27 21:12:08 +05:30
Tejaswini Chile
65f3e83afd
feat: APIs to filter reports ( #2889 )
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Fixes #2823
2021-08-27 22:46:32 +05:30
Sojan Jose
534acfbf96
chore: Ensure privilege validations for API endpoints ( #2224 )
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Co-authored-by: Pranav Raj S <pranav@chatwoot.com >
2021-06-11 11:44:31 +05:30
Sojan Jose
eb2ded6f65
feat: Agent & Inbox Report APIs ( #1391 )
2020-11-16 19:41:52 +05:30
Subin T P
8f6f07177d
Enhancement: Move reporting metrics to postgres ( #606 )
2020-03-18 16:53:35 +05:30
