- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots
## Video
https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This PR updates the report pages for agents, inboxes, and teams by
replacing charts with aggregate values (under a feature flag). Users can
click on any item to view more details if needed. Most users seem to
prefer aggregate values, so this change will likely stay.
The PR also includes a few fixes:
- The summary reports now use the same logic for both the front-end and
CSV exports.
- Fixed an issue where a single quote was being added to values with
hyphens in CSV files. Now, ‘n/a’ is used when no value is available.
- Fixed a bug where the average value was calculated incorrectly when
multiple accounts were present.
These changes should make reports easier to use and more consistent.
### Agents:
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM"
src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0"
/>
### Inboxes
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM"
src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22"
/>
### Teams:
<img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM"
src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458"
/>
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
This is continuation of the design update, updates the design for audit logs listing page.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Combine integrations and applications page into one page.
<img width="1182" alt="Screenshot 2024-07-23 at 3 30 51 PM"
src="https://github.com/user-attachments/assets/50920a6f-606f-44b3-b1e4-641046a14444">
Major changes:
- The app enabled?, active? checks are all moved to backend.
- The dashboard_apps integration is also now part of the apps.yml file.
- Updated the header design for the new settings pages.
- Merged the folders integrationapps and integrations.
- Updated the copy to match the size of the card and provide clear
instruction.
- Only the list page is updated in this PR, rest of the pages are yet to
be migrated.
| Integration | Verified |
| -- | -- |
| Dashboard Apps | ✅ |
| Dyte | ✅ |
| Slack | ✅ |
| Webhooks | ✅ |
| Dialogflow | ✅ |
| Google Translate | ✅ |
| OpenAI | ✅ |
| Linear | ✅ |
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
We previously relied on user roles to determine whether to render
specific routes in our frontend components. A permissions-based model is replacing this approach.
Follow up: #9695
Co-authored-by: Pranav <pranavrajs@gmail.com>
- Add an upgrade CTA for the SLA feature
-------------------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
* feat: init auditlogs ui
* chore: add api
* fix: action
* chore: add action,username,time
* feat: add pagination support
* chore: format time
* chore: refactor
* chore: refactor auditlogs api response
* chore: update icon
* chore: rubocop fixes
* Fixes the way meta is handled in store
* Fixes meta not appearing issue
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
- Add more feature flags for CRM, auto_resolution, and reports
- Add a SuperAdmin link in the sidebar if the user is a super-admin
- SuperAdmin could view all the features on an account irrespective of whether the feature is enabled.
* Add automation modal
* Fix the v-model for automations
* Actions and Condition dropdowns for automations
* Fix merge conflicts
* Handle event change and confirmation
* Appends new action
* Removes actions
* Automation api integration
* Api integration for creating automations
* Registers vuex module to the global store
* Automations table
* Updarted labels and actions
* Integrate automation api
* Fixes the mutation error - removed the data key wrapper
* Fixed the automation condition models to work with respective event types
* Remove temporary fixes added to the api request
* Displa timestamp and automation status values
* Added the clone buton
* Removed uncessary helper method
* Specs for automations
* Handle WIP code
* Remove the payload wrap
* Fix the action query payload
* Removed unnecessary files
* Disabled Automations routes
* Ability to delete automations
* Fix specs
* Edit automation modal
* Edit automation modal and api integration
* Replaced hardcoded values
* Using absolute paths
* Update app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
* Update app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
* Intendation fix
* Disable automation route
* Minor fix
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
* Add automation modal
* Fix the v-model for automations
* Actions and Condition dropdowns for automations
* Fix merge conflicts
* Handle event change and confirmation
* Appends new action
* Removes actions
* Automation api integration
* Api integration for creating automations
* Registers vuex module to the global store
* Automations table
* Updarted labels and actions
* Integrate automation api
* Fixes the mutation error - removed the data key wrapper
* Fixed the automation condition models to work with respective event types
* Remove temporary fixes added to the api request
* Displa timestamp and automation status values
* Added the clone buton
* Removed uncessary helper method
* Specs for automations
* Handle WIP code
* Remove the payload wrap
* Fix the action query payload
* Removed unnecessary files
* Disabled Automations routes
* Ability to delete automations
* Fix specs
* Fixed merge conflicts
Co-authored-by: Fayaz Ahmed <15716057+fayazara@users.noreply.github.com>
Co-authored-by: fayazara <fayazara@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
* feat: Adds the ability to save custom filters and display folders on the sidebar
* Minor fixes
* Review fixes
* Review fixes
* i18n fixes
* Shows conversations when the user click on the folder sidebar item
* Spacing fixes
* Review fixes
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
