This PR is part of the larger #10849 implementation and introduces a new
Live Reports API to provide real-time conversation metrics.
The /live_reports/conversation_metrics endpoint returns account-level or
team-level conversation statistics, including open, pending, unattended,
and unassigned conversation counts.
The /live_reports/grouped_conversation_metrics endpoint accepts a group
parameter, either team_id or assignee_id, and returns open and
unattended conversation counts based on the specified grouping.
The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.
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Co-authored-by: Sojan Jose <sojan@pepalo.com>
* feat: include timezone offset in summary calculation
* fix: exlcude end in date range
* test: explicit end of day
* fix: test for report builder
* fix: reports.spec.js
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Co-authored-by: Tejaswini Chile <tejaswini@chatwoot.com>
This change allows the admin user to fetch conversation metrics for an account, agents, and filter conversation metrics for a specific agent.
Fixes#4305
- ReportBuilder wasn't using the specified time zone for the timestamp in the
"build" method
- The ReportController spec was calling `Time.zone.today.to_time`, but
`Date#to_time` disregards the zone from `Time.zone` and reverts to the system
time zone.
