This PR combines the approaches in
https://github.com/chatwoot/chatwoot/pull/11190 and
https://github.com/chatwoot/chatwoot/pull/11187 to debounce the meta
request with a max wait time of 2.5 seconds With 500 concurrent users,
the theoretical limit with this is 720K requests per minute, if all of
them continuously receive websocket events.
The max wait of 2.5 seconds is still very generous, and we can easily
make it 2 seconds for smaller accounts and 5 seconds for larger
accounts.
```js
const debouncedFetchMetaData = debounce(fetchMetaData, 500, false, 200);
const longDebouncedFetchMetaData = debounce(fetchMetaData, 500, false, 5000);
export const actions = {
get: async ({ commit, state: $state }, params) => {
if ($state.allCount > 100) {
longDebouncedFetchMetaData(commit, params);
} else {
debouncedFetchMetaData(commit, params);
}
},
set({ commit }, meta) {
commit(types.SET_CONV_TAB_META, meta);
},
};
```
Related Utils PR: https://github.com/chatwoot/utils/pull/49
Here's the debounce in action
<img width="934" alt="image"
src="https://github.com/user-attachments/assets/5265a108-9c64-4488-9b4c-2e0d06aadc50"
/>
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
Optimization #11183 missed a condition where the inbox_id filter is
manually passed. Due to the previous change, the inbox filter was being
discarded for admins, although it continued to work correctly for
agents.
This PR includes a fix for that specific case and adds a spec to
explicitly test it.
This update improves the throttling mechanism for conversation meta
requests to optimize server load and enhance performance. The changes
implement differentiated thresholds based on account size - a 2-second
throttle for small accounts (≤100 conversations) and a 10-second
throttle for large accounts (>100 conversations).
Fixes#11178
# Pull Request Template
## Description
In pt_BR language, some strings are being mispelled, the correct word
would be "Configurações" but instead it is being showed as
"Confirgurações", which is wrong.
Fixes: https://github.com/chatwoot/chatwoot/issues/11149
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
I've compiled the new translations and I compared the problematic
strings in PT_BR to check if it was still with the "Confirgurações" word
instead of "Configurações"
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
# Pull Request Template
## Description
This PR fixes an issue where downloaded agent conversation reports from
the Conversations page under Reports do not respect business hours.
Fixes
https://linear.app/chatwoot/issue/CW-4139/downloaded-agent-reports-do-not-respect-business-hourshttps://github.com/chatwoot/chatwoot/issues/11057
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/43b94494647b48c3855476a227b02acb?sid=d6072725-11e5-487c-8aa5-8ecfae6dc818
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This pull request includes significant changes to the filtering logic
for conversations in the frontend, here's a summary of the changes
This includes adding a `matchesFilters` method that evaluates a
conversation against the applied filters. It does so by first evaluating
all the conditions, and later converting the results into a JSONLogic
object that can be evaluated according to Postgres operator precedence
### Alignment Specs
To ensure the frontend and backend implementations always align, we've
added tests on both sides with same cases, for anyone fixing any
regressions found in the frontend implementation, they need to ensure
the existing tests always pass.
Test Case | JavaScript Spec | Ruby Spec | Match?
-- | -- | -- | --
**A AND B OR C** | Present | Present | Yes
Matches when all conditions are true | Present | Present | Yes
Matches when first condition is false but third is true | Present |
Present | Yes
Matches when first and second conditions are false but third is true |
Present | Present | Yes
Does not match when all conditions are false | Present | Present | Yes
**A OR B AND C** | Present | Present | Yes
Matches when first condition is true | Present | Present | Yes
Matches when second and third conditions are true | Present | Present |
Yes
**A AND B OR C AND D** | Present | Present | Yes
Matches when first two conditions are true | Present | Present | Yes
Matches when last two conditions are true | Present | Present | Yes
**Mixed Operators (A AND (B OR C) AND D)** | Present | Present | Yes
Matches when all conditions in the chain are true | Present | Present |
Yes
Does not match when the last condition is false | Present | Present |
Yes
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
- Add dynamic importing for routes.
- Added caching for `campaign`, `articles` and `inbox_members` API end
points.
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
Bumps [nokogiri](https://github.com/sparklemotion/nokogiri) from 1.18.3
to 1.18.4.
<details>
<summary>Release notes</summary>
<p><em>Sourced from <a
href="https://github.com/sparklemotion/nokogiri/releases">nokogiri's
releases</a>.</em></p>
<blockquote>
<h2>v1.18.4 / 2025-03-14</h2>
<h3>Security</h3>
<ul>
<li>[CRuby] Vendored libxslt is updated to <a
href="https://gitlab.gnome.org/GNOME/libxslt/-/releases/v1.1.43">v1.1.43</a>
to address CVE-2025-24855 and CVE-2024-55549. See <a
href="https://github.com/sparklemotion/nokogiri/security/advisories/GHSA-mrxw-mxhj-p664">GHSA-mrxw-mxhj-p664</a>
for more information.</li>
</ul>
<!-- raw HTML omitted -->
<pre><code>8f2263cef9953ce09bd5293d76c9bbd3013d2f94d1cca67783dfe6635c529deb
nokogiri-1.18.4-aarch64-linux-gnu.gem
4e231f8ba3128cfc2ef0cc0bdc807d7ce71fc62cb6a78216e817be8631fe6a96
nokogiri-1.18.4-aarch64-linux-musl.gem
73902663b23b1123282b9c0b6d9654b1fb286dfee8d65cb1f6029087b7f0d037
nokogiri-1.18.4-arm64-darwin.gem
cc2945e2c19560a61a97737e6bd3b329edb1f82ca204d46a18e5e98ad0a550a6
nokogiri-1.18.4-arm-linux-gnu.gem
4fb7f44de0cd85abfa869e4cfb619410da174ebf9fbe26ae0caa65462b818bcb
nokogiri-1.18.4-arm-linux-musl.gem
bb7820521c1bbae1d3e0092ff03b27a8e700912b37d80f962b7e4567947a64ac
nokogiri-1.18.4.gem
cbc0bab72eb5a9573efa7b98351fdd44c609e8d4585456ca1be18db2b7764b64
nokogiri-1.18.4-java.gem
bd567cb509eb75de8f27ca6ecaf4a38bf0563482188991f9bcccccac9c3b9a2f
nokogiri-1.18.4-x64-mingw-ucrt.gem
e4776f58eea9b94d05caf8bf351e3c6aa1cce01edcc2ed530f3c302c13178965
nokogiri-1.18.4-x86_64-darwin.gem
b1c6407b346b88704e97a342a80acd4755175324e624da34d0c5cfdc8d34191e
nokogiri-1.18.4-x86_64-linux-gnu.gem
ea7c0356a70f3d2d0d76315b533877013d20368d5c9f437c38e0bd462c4844dc
nokogiri-1.18.4-x86_64-linux-musl.gem
</code></pre>
</blockquote>
</details>
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/sparklemotion/nokogiri/blob/main/CHANGELOG.md">nokogiri's
changelog</a>.</em></p>
<blockquote>
<h2>v1.18.4 / 2025-03-14</h2>
<h3>Security</h3>
<ul>
<li>[CRuby] Vendored libxslt is updated to <a
href="https://gitlab.gnome.org/GNOME/libxslt/-/releases/v1.1.43">v1.1.43</a>
to address CVE-2025-24855 and CVE-2024-55549. See <a
href="https://github.com/sparklemotion/nokogiri/security/advisories/GHSA-mrxw-mxhj-p664">GHSA-mrxw-mxhj-p664</a>
for more information.</li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="80edf1c35d"><code>80edf1c</code></a>
version bump to v1.18.4</li>
<li><a
href="3c12e35763"><code>3c12e35</code></a>
dep: update libxslt to 1.1.43 (v1.18.x branch) (<a
href="https://redirect.github.com/sparklemotion/nokogiri/issues/3467">#3467</a>)</li>
<li><a
href="395c085edd"><code>395c085</code></a>
dep: update libxslt to 1.1.43</li>
<li><a
href="4125715113"><code>4125715</code></a>
ci: tired of waiting for gnome mirrors</li>
<li><a
href="35faaa3fcb"><code>35faaa3</code></a>
doc: update CHANGELOG with GHSA</li>
<li>See full diff in <a
href="https://github.com/sparklemotion/nokogiri/compare/v1.18.3...v1.18.4">compare
view</a></li>
</ul>
</details>
<br />
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Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
In this PR https://github.com/chatwoot/chatwoot/pull/11139, if there is
an attempt to create a duplication session for the contact in the same
inbox, we will anonymize the old session.
This PR would prevent sending messages to the older sessions. The
support agents will have to create a new conversation to continue
messages with customer.
This PR addresses a race condition in the contact inbox model caused by
duplicate `source_id` values linked to different contacts.
The issue typically occurs when an agent updates a contact’s email or
phone number or when two contacts are merged. In these scenarios, the
`source_id`, which is intended to uniquely identify the contact in a
session, may still be associated with the old contact inbox.
To solve this, we check if there’s already a ContactInbox with the same
source_id but linked to another contact. If we find one, we update that
old record by changing its source_id to a random value. This breaks the
wrong connection and prevents issues, while still keeping the old data
safe.
However, this is only a temporary fix. The main issue is with the way
the contact inbox model is designed. Right now, it’s being used to track
sessions, but that may not be necessary for non-live chat channels. In
the long run, we should consider redesigning this part of the system to
avoid such problems.
This PR would reduce the API calls if there are more than 100 total
conversations, we will throttle requests the number of requests.
Earlier this was 1000 total conversations.
This pull request includes changes to various components adding a
`skip-context-menu` class to ensure the system context menu opens
instead of the Chatwoot message one
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
This PR implements the following features
- FAQs from conversations will be generated in account language
- Contact notes will be generated in account language
- Copilot chat will respond in user language, unless the agent asks the
question in a different language
## Changes
### Copilot Chat
- Update the prompt to include an instruction for the language, the bot
will reply in asked language, but will default to account language
- Update the `ChatService` class to include pass the language to
`SystemPromptsService`
### FAQ and Contact note generation
- Update contact note generator and conversation generator to include
account locale
- Pass the account locale to `SystemPromptsService`
<details><summary>Screenshots</summary>
#### FAQs being generated in system langauge
#### Copilot responding in system language
</details>
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This PR adds native integration with Shopify. No more dashboard apps.
The support agents can view the orders, their status and the link to the
order page on the conversation sidebar.
This PR does the following:
- Create an integration with Shopify (a new app is added in the
integrations tab)
- Option to configure it in SuperAdmin
- OAuth endpoint and the callbacks.
- Frontend component to render the orders. (We might need to cache it in
the future)
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR includes per-page support for table pagination in agent and team
overview reports.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/8c9668fe129c452986d8813a156dd3b8?sid=d637f4fe-ad0c-4f18-ad90-65e50247b3c6
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes style updates for auth screens
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR updates the search implementation to better utilize the GIN
indexes. The option is toggled behind a feature flag for us to test it
internally before making it available publicly
