# Pull Request Template
## Description
This PR fixes styling inconsistencies by excluding specific more input
types (range, color, image, hidden) from receiving the default text
input styles.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="464" alt="image"
src="https://github.com/user-attachments/assets/6c629600-67d4-41cd-a244-bb45d222d0ca"
/>
<img width="943" alt="image"
src="https://github.com/user-attachments/assets/9037cf52-1791-4680-9b9e-8647c14e2800"
/>
After
<img width="464" alt="image"
src="https://github.com/user-attachments/assets/bf745e33-c58a-4584-8283-855c5ea8fd4e"
/>
<img width="943" alt="image"
src="https://github.com/user-attachments/assets/200e36ee-ab26-48a8-bda4-b69d9ed143f8"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
The issue was that when a team change results in an assignee being set
to nil, the system was still trying to create a notification about the
assignment change, but there was no assignee to notify, causing
potential issues in the notification system.
# Pull Request Template
## Description
This PR includes the implementation of the new Compose Conversation form
in the conversation sidebar, replacing the old one.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/4312e20a63714eb892d7b5cd0dcda893?sid=9bd5254e-2b1f-462c-b2c1-a3048a111683
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes the issue where the custom attributes type list dropdown
in the conversation sidebar gets hidden under the section.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="310" alt="image"
src="https://github.com/user-attachments/assets/1aec7f08-8ca8-4868-914a-d545eab34dce"
/>
**After**
<img width="310" alt="image"
src="https://github.com/user-attachments/assets/eb9006f3-0bc1-4008-ac0d-1feeeadc139d"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
The pg_stat_activity data showed a lot of idle connections. This affects the total number of database connections available which resulted in production incidents during the weekend.
> reaping_frequency: frequency in seconds to periodically run the Reaper, which attempts to find and recover connections from dead threads, which can occur if a programmer forgets to close a connection at the end of a thread or a thread dies unexpectedly. Regardless of this setting, the Reaper will be invoked before every blocking wait. (Default nil, which means don't schedule the Reaper).
Ref: https://api.rubyonrails.org/v5.1/classes/ActiveRecord/ConnectionAdapters/ConnectionPool.html
The UI displays only six articles, and this update introduces a per_page
parameter to control the number of articles returned per API call. The
value is capped between 1 and 100, with a default fallback if a lower
number is set.
This change is necessary due to high website traffic, where excessive
payloads are returned without adding value.
**Changes:**
- Add index to status, account_id, portal_id, views.
- Add per_page param in the API.
- Update the code in the frontend to fetch only 6
- Twilio events were being processed synchronously, leading to slow API
responses.
- This change moves Twilio event processing to a background job to
improve performance and align with how other events (e.g., WhatsApp) are
handled.
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
This PR includes a translation update for the "None" option in the
automation select for both agents and teams
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Previously, viewing translations required opening a modal, which was a
frustrating experience. This update improves the UX by displaying
translations inline.
https://www.loom.com/share/c69f4316248946208f2e56e2429063a2
A sample message with translated content (which has an option to see the
original):
<img width="313" alt="Screenshot 2025-03-12 at 6 57 49 PM"
src="https://github.com/user-attachments/assets/52434086-b57f-40e8-87b8-314c3519df4b"
/>
Right now, the translation is done based on the account locale. Some of
the future considerations.
- Add personal preference for the language (For eg: an agent can use the
software in spanish even though the company default is english), then
support translations based on personal preference.
- Add support for LLM translations (OpenAI integration)
- Add translations if Captain is enabled
- Add auto translation if the feature is turned on.
At 5 PM, when business hours officially end, an automatic out-of-office
message is sent to customers. However, this creates a poor experience if
an agent is actively chatting with the customer. This update ensures
that the out-of-office message is only sent if no agent message has been
sent in the last 5 minutes. If the customer reaches out again after 5
minutes, the out-of-office message will be triggered.
- Add a warning logger for cases where we are getting webhook events for
inactive numbers.
- Add config to discard events for inactive numbers so that the meta
will stop sending events
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
The string were not taking the correct locale as there were initialized
during the component mount. This change would force the component to
re-render the strings.
Bumps [rack](https://github.com/rack/rack) from 2.2.12 to 2.2.13.
<details>
<summary>Changelog</summary>
<p><em>Sourced from <a
href="https://github.com/rack/rack/blob/main/CHANGELOG.md">rack's
changelog</a>.</em></p>
<blockquote>
<h2>[2.2.13] - 2025-03-11</h2>
<h3>Security</h3>
<ul>
<li><a
href="https://github.com/rack/rack/security/advisories/GHSA-7wqh-767x-r66v">CVE-2025-27610</a>
Local file inclusion in <code>Rack::Static</code>.</li>
</ul>
</blockquote>
</details>
<details>
<summary>Commits</summary>
<ul>
<li><a
href="df6c47357f"><code>df6c473</code></a>
Bump patch verison.</li>
<li><a
href="cceb70c720"><code>cceb70c</code></a>
Update changelog.</li>
<li><a
href="873d39e6d6"><code>873d39e</code></a>
Use a fully resolved file path when confirming if a file can be served
by `Ra...</li>
<li>See full diff in <a
href="https://github.com/rack/rack/compare/v2.2.12...v2.2.13">compare
view</a></li>
</ul>
</details>
<br />
[](https://docs.github.com/en/github/managing-security-vulnerabilities/about-dependabot-security-updates#about-compatibility-scores)
Dependabot will resolve any conflicts with this PR as long as you don't
alter it yourself. You can also trigger a rebase manually by commenting
`@dependabot rebase`.
[//]: # (dependabot-automerge-start)
[//]: # (dependabot-automerge-end)
---
<details>
<summary>Dependabot commands and options</summary>
<br />
You can trigger Dependabot actions by commenting on this PR:
- `@dependabot rebase` will rebase this PR
- `@dependabot recreate` will recreate this PR, overwriting any edits
that have been made to it
- `@dependabot merge` will merge this PR after your CI passes on it
- `@dependabot squash and merge` will squash and merge this PR after
your CI passes on it
- `@dependabot cancel merge` will cancel a previously requested merge
and block automerging
- `@dependabot reopen` will reopen this PR if it is closed
- `@dependabot close` will close this PR and stop Dependabot recreating
it. You can achieve the same result by closing it manually
- `@dependabot show <dependency name> ignore conditions` will show all
of the ignore conditions of the specified dependency
- `@dependabot ignore this major version` will close this PR and stop
Dependabot creating any more for this major version (unless you reopen
the PR or upgrade to it yourself)
- `@dependabot ignore this minor version` will close this PR and stop
Dependabot creating any more for this minor version (unless you reopen
the PR or upgrade to it yourself)
- `@dependabot ignore this dependency` will close this PR and stop
Dependabot creating any more for this dependency (unless you reopen the
PR or upgrade to it yourself)
You can disable automated security fix PRs for this repo from the
[Security Alerts
page](https://github.com/chatwoot/chatwoot/network/alerts).
</details>
Signed-off-by: dependabot[bot] <support@github.com>
Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
This PR includes a translation update for the "None" option in the agent
assignment multi-select dropdown.
Fixes
https://linear.app/chatwoot/issue/CW-4140/none-option-in-assign-agent-multi-select-is-not-translated
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Test cases**
1. Check in conversation sidebar
2. Check in command bar
3. Check in participation dropdown
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
The Microsoft and Gmail channels don’t function with custom SMTP or IMAP
configurations or forwarding option. Displaying the configuration tab
creates confusion among users.
This PR would eliminate the option for these channels.
There are attachments with over 1000 attachments (unusual) in
production, and some of them timeout. This PR would limit the number of
attachments to 100 (which is sufficient for viewing the files in the
gallery, pagination on the UI can be added later).
We allow users to select locale variants when creating the help center
(e.g., pt_BR or en_UK). However, the selected variant may not always be
available for translation in the app. In such cases, we need to fall
back to either the base language or the default locale.
While this fallback logic was implemented for the portal locale, it was
missing for article locales.
This PR fixes that issue.
This PR adds missing error handlers for the following channels and cases
1. WhatsApp - Generic Handlers for both Cloud and 360Dialog (Deprecated)
2. Instagram - Handler for a case where there is an HTTP error instead
of an `:error` in the 200 response
3. Facebook - Errors from the two sentry issues
([Net::OpenTimeout](https://chatwoot-p3.sentry.io/issues/6164805227) &
[JSON::ParserError](https://chatwoot-p3.sentry.io/issues/5903200786))
4. SMS: Generic handlers for Bandwidth SMS
#### Checklist
- [x] Bandwidth SMS
- [x] Whatsapp Cloud + 360 Dialog
- [x] Twilio SMS
- [x] Line
- [x] Telegram
- [x] Instagram
- [x] Facebook
- [x] GMail
- [x] 365 Mail
- [x] SMTP Mail
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes an issue when saving send message button hotkeys, where a
TypeError occurs: `this.updateUISettings is not a function`.
This issue arises after merging this PR
https://github.com/chatwoot/chatwoot/pull/10974
Fixes
https://chatwoot-p3.sentry.io/issues/6339976939/events/ca9946f92cb74428a72f1f74976a56a3/
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes the issue where the saved `order_by` value for the
conversation list is not being applied. The feature was originally added
in PR https://github.com/chatwoot/chatwoot/pull/8237 but broke after
merging the Vue 3 migration PR
https://github.com/chatwoot/chatwoot/pull/10047
Fixes
https://linear.app/chatwoot/issue/CW-4110/not-using-the-saved-sort-order-by-option-from-ui-settings
**Cause of the Issue:**
The previous implementation checked `orderBy` against the keys of the
sorting constants instead of their values. Since `orderBy` stores a
sorting value, this caused the condition to fail, leading to fallback to
the default sorting option.
**Solution:**
The fix ensures that `orderBy` is validated against the values of the
sorting constants rather than the keys. This correctly applies the saved
sorting preference, while still falling back to the default if needed.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
**Loom video**
https://www.loom.com/share/ebe8a4d3f1c041c6862334dc3b6d43a3?sid=5167feb7-eb4a-4f2c-8211-662830ba946c
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR adds service to automate account abuse detection. Currently
based on the signup name and URL, could potentially add more context
such as usage analysis, message metadata etc.
