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docs: Add docs on WinTUN reset (#8032)

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This is a fix for #7962 caused by a recent Windows 11 update reported by
users in our Discord chat.
This commit is contained in:
Jamil
2025-02-06 06:16:54 -08:00
committed by GitHub
parent cdb669f6c5
commit 945d40e7f9
1 changed files with 14 additions and 0 deletions
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website/src/app/kb/client-apps/windows-client/readme.mdx
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@@ -105,6 +105,20 @@ To export or clear your logs:
## Troubleshooting
### Firezone is signed in, but I can't access Resources
If the Firezone client shows that you are signed in, but you can't access
Resources, it's possible that the WinTUN driver is corrupted or in a failed
state.
To fix, perform these steps:
1. Uninstall Firezone and any other WireGuard-based VPN software from your
computer.
2. Reset your network settings by going to
`Settings -> Network and Internet -> Additional network settings -> Network Reset -> Reset now`.
3. Reinstall Firezone and any other software you previously uninstalled.
### Check if Firezone Client IPC service is running
In the Start Menu, search for "Windows Powershell". Open it and run this