chore: Update FAQs (#5926)

Fixes #5762
This commit is contained in:
Jamil
2024-07-20 08:59:36 -07:00
committed by GitHub
parent 6fa6c08bf9
commit dd19563c41
2 changed files with 163 additions and 141 deletions

View File

@@ -49,8 +49,8 @@ stack, it supports all application protocols without modification.
#### How long does it take to set up Firezone?
Firezone can be set up in less than 10 minutes, and Gateways can be added by
running a simple Docker command. Visit our docs for more information and step by
step instructions.
running a simple Docker command. Check out the [Quickstart Guide](/kb/quickstart)
for step-by-step instructions.
#### Do I have to be technical to run Firezone?
@@ -79,12 +79,14 @@ Firezone uses a split control plane and data plane architecture to allow for
things like key distribution, user authentication, and policy enforcement to
happen out-of-band with the hot data paths. The data plane components such as
the Clients and Gateway are specifically designed to be self-hosted, but the
control plane, due to its complexity, security, and persistence requirements, is
control plane, due to its reliability, security, and persistence requirements, is
not.
That said, Firezone's product is 100% open source and can be found at our
[main repository](https://github.com/firezone/firezone). Our license does not
prevent self-hosters from using the product as they see fit.
prevent you from self-hosting Firezone without limits for your organization, but
Firezone provides no support or documentation for self-hosted deployments, and
in general we only recommend it for hobby or educational purposes at this time.
#### How do I get Firezone on an end-user device?

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@@ -6,6 +6,7 @@ import { HiCheck } from "react-icons/hi2";
import Link from "next/link";
import PlanTable from "./plan_table";
import { useState } from "react";
import { Accordion } from "flowbite-react";
export default function _Page() {
let [annual, setAnnual] = useState(true);
@@ -285,168 +286,187 @@ export default function _Page() {
FAQ
</h2>
<div className="px-4 w-full mb-14">
<ol className="list-decimal">
<li>
<Accordion>
<Accordion.Panel>
<Accordion.Title>
How long does it take to set up Firezone?
</Accordion.Title>
<Accordion.Content>
A simple deployment takes{" "}
<Link
href="#how-long"
href="/kb/quickstart"
className="hover:underline text-accent-500"
>
How long does it take to set up Firezone?
less than 10 minutes{" "}
</Link>
</li>
<li>
and can be accomplished with by installing the{" "}
<Link
href="#rip-replace"
href="/kb/user-guides"
className="hover:underline text-accent-500"
>
Do I need to rip and replace my current VPN to use Firezone?
</Link>
</li>
<li>
<Link href="#data" className="hover:underline text-accent-500">
What happens to my data with Firezone enabled?
</Link>
</li>
<li>
Firezone Client
</Link>{" "}
and{" "}
<Link
href="#change-plan"
href="/kb/deploy/gateways"
className="hover:underline text-accent-500"
>
How do I cancel or change my plan?
deploying one or more Gateways
</Link>
</li>
<li>
.{" "}
<Link href="/kb" className="hover:underline text-accent-500">
Visit our docs
</Link>{" "}
for more information and step by step instructions.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>Is there a self-hosted plan?</Accordion.Title>
<Accordion.Content>
All of the source code for the entire Firezone product is
available at our{" "}
<Link
href="#when-billed"
href="https://www.github.com/firezone/firezone"
className="hover:underline text-accent-500"
>
When will I be billed?
GitHub repository
</Link>
</li>
<li>
, and you're free to self-host Firezone for your organization
without restriction. However, we don't offer documentation or
support for self-hosting Firezone at this time.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
Do I need to rip and replace my current VPN to use Firezone?
</Accordion.Title>
<Accordion.Content>
No. As long they're set up to access different resources, you
can run Firezone alongside your existing remote access
solutions, and switch over whenever youre ready. Theres no
need for any downtime or unnecessary disruptions.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
Can I try Firezone before I buy it?
</Accordion.Title>
<Accordion.Content>
Yes. The Starter plan is free to use without limitation. No
credit card is required to get started. The Enterprise plan
includes a free pilot period to evaluate whether Firezone is a
good fit for your organization.{" "}
<Link
href="#payment-methods"
href="/contact/sales"
className="hover:underline text-accent-500"
>
What payment methods are available?
</Link>
</li>
<li>
Contact sales
</Link>{" "}
to request a demo.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
My seat counts have changed. Can I adjust my plan?
</Accordion.Title>
<Accordion.Content>
<p>Yes.</p>
<p className="mt-2">
For the <strong>Team</strong> plan, you can add or remove
seats at any time. When adding seats, you'll be charged a
prorated amount for the remainder of the billing cycle. When
removing seats, the change will take effect at the end of the
billing cycle.
</p>
<p className="mt-2">
For the <strong>Enterprise</strong> plan, we will periodically
check your active seat count and will contact you to true up
your account once a quarter if there is a substantial change.
Enterprise plans{" "}
<strong>
will never become automatically locked or disabled due to an
increase in usage
</strong>
.
</p>
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
What happens to my data with Firezone enabled?
</Accordion.Title>
<Accordion.Content>
Network traffic is always end-to-end encrypted, and by default,
routes directly to Gateways running on your infrastructure. In
rare circumstances, encrypted traffic can pass through our
global relay network if a direct connection cannot be
established. Firezone can never decrypt the contents of your
traffic.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
How do I cancel or change my plan?
</Accordion.Title>
<Accordion.Content>
For Starter and Team plans, you can downgrade by going to your
Account settings in your Firezone admin portal. For Enterprise
plans, contact your account manager for subscription updates. If
you'd like to completely delete your account,{" "}
<Link
href="#special-pricing"
href="mailto:support@firezone.dev"
className="hover:underline text-accent-500"
>
Do you offer special pricing for nonprofits and educational
institutions?
contact support
</Link>
</li>
<li>
.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>When will I be billed?</Accordion.Title>
<Accordion.Content>
The Team plan is billed monthly on the same day you start
service until canceled. Enterprise plans are billed annually.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
What payment methods are available?
</Accordion.Title>
<Accordion.Content>
The Starter plan is free and does not require a credit card to
get started. Team and Enterprise plans can be paid via credit
card, ACH, or wire transfer.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
Do you offer special pricing for nonprofits and educational
institutions?
</Accordion.Title>
<Accordion.Content>
Yes. Not-for-profit organizations and educational institutions
are eligible for a 50% discount.{" "}
<Link
href="#special-pricing"
href="/contact/sales"
className="hover:underline text-accent-500"
>
Other than using Firezone, is there anything I can do to
improve my cybersecurity?
</Link>
</li>
</ol>
</div>
<a id="how-long" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>How long does it take to set up Firezone?</p>
</blockquote>
<p className="mb-8">
Firezone can be set up in{" "}
<Link
href="/kb/quickstart"
className="hover:underline text-accent-500"
>
less than 10 minutes
</Link>
, and Gateways can be added by running a simple Docker command.{" "}
<Link href="/kb" className="hover:underline text-accent-500">
Visit our docs
</Link>{" "}
for more information and step by step instructions.
</p>
<a id="rip-replace" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>Do I need to rip and replace my current VPN with Firezone?</p>
</blockquote>
<p className="mb-8">
No. As long they're set up to access different resources, you can
run Firezone alongside your existing remote access solutions, and
switch over whenever youre ready. Theres no need for any downtime
or unnecessary disruptions.
</p>
<a id="data" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>What happens to my data with Firezone enabled?</p>
</blockquote>
<p className="mb-8">
Network traffic is always end-to-end encrypted, and by default,
routes directly to Gateways running on your infrastructure. In rare
circumstances, encrypted traffic can pass through our global relay
network if a direct connection cannot be established. Firezone can
never decrypt the contents of your traffic.
</p>
<a id="change-plan" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>How do I cancel or change my plan?</p>
</blockquote>
<p className="mb-8">
Please{" "}
<Link
href="mailto:support@firezone.dev"
className="hover:underline text-accent-500"
>
contact support
</Link>{" "}
if you would like to change your plan or terminate your account.
</p>
<a id="when-billed" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>When will I be billed?</p>
</blockquote>
<p className="mb-8">
The Team plan is billed monthly on the same day you start service
until canceled. Enterprise plans are billed annually.
</p>
<a id="payment-methods" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>What payment methods are available?</p>
</blockquote>
<p className="mb-8">
The Starter plan is free and does not require a credit card to get
started. Team and Enterprise plans can be paid via credit card, ACH,
or wire transfer.
</p>
<a id="special-pricing" className="pt-8"></a>
<blockquote className="font-semibold text-md p-2 my-2 border-s-4 border-neutral-300">
<p>
Do you offer special pricing for nonprofits and educational
institutions?
</p>
</blockquote>
<p className="mb-8">
Yes. Not-for-profit organizations and educational institutions are
eligible for a 50% discount.{" "}
<Link
href="/contact/sales"
className="hover:underline text-accent-500"
>
Contact sales
</Link>{" "}
to request the discount.
</p>
Contact sales
</Link>{" "}
to request the discount.
</Accordion.Content>
</Accordion.Panel>
<Accordion.Panel>
<Accordion.Title>
What payment methods are available?
</Accordion.Title>
<Accordion.Content>
The Starter plan is free and does not require a credit card to
get started. Team and Enterprise plans can be paid via credit
card, ACH, or wire transfer.
</Accordion.Content>
</Accordion.Panel>
</Accordion>
</div>
</section>