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chore: Update translations (#12371)
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Pranav <pranavrajs@gmail.com>
This commit is contained in:
Chatwoot Bot
@@ -71,6 +71,17 @@
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"SHOW_LABELS": "Show labels",
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"HIDE_LABELS": "Hide labels"
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},
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"VOICE_CALL": {
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"INCOMING_CALL": "Incoming call",
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"OUTGOING_CALL": "Outgoing call",
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"CALL_IN_PROGRESS": "Call in progress",
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"NO_ANSWER": "No answer",
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"MISSED_CALL": "Missed call",
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"CALL_ENDED": "Call ended",
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"NOT_ANSWERED_YET": "Not answered yet",
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"THEY_ANSWERED": "They answered",
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"YOU_ANSWERED": "You answered"
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},
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"HEADER": {
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"RESOLVE_ACTION": "Resolve",
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"REOPEN_ACTION": "Reopen",
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@@ -51,6 +51,13 @@
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"LARGER": "Larger",
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"EXTRA_LARGE": "Extra Large"
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}
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},
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"LANGUAGE": {
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"TITLE": "Preferred Language",
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"NOTE": "Choose the language you want to use.",
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"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
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"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
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"USE_ACCOUNT_DEFAULT": "Use account default"
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}
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},
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"MESSAGE_SIGNATURE_SECTION": {
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@@ -330,6 +337,7 @@
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"REPORTS_LABEL": "Labels",
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"REPORTS_INBOX": "Inbox",
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"REPORTS_TEAM": "Team",
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"AGENT_ASSIGNMENT": "Agent Assignment",
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"SET_AVAILABILITY_TITLE": "Set yourself as",
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"SET_YOUR_AVAILABILITY": "Set your availability",
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"SLA": "SLA",
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@@ -418,5 +426,255 @@
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"SWITCH_TO_REPLY": "Switch to Reply",
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"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
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}
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},
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"ASSIGNMENT_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Agent assignment",
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"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
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},
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"ASSIGNMENT_POLICY": {
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"TITLE": "Assignment policy",
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"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
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"FEATURES": [
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"Assign by conversations evenly or by available capacity",
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"Add fair distribution rules to avoid overloading any agent",
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"Add inboxes to a policy - one policy per inbox"
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]
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},
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"AGENT_CAPACITY_POLICY": {
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"TITLE": "Agent capacity policy",
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"DESCRIPTION": "Manage workload for agents.",
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"FEATURES": [
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"Define maximum conversations per inbox",
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"Create exceptions based on labels and time",
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"Add agents to a policy - one policy per agent"
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]
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}
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},
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"AGENT_ASSIGNMENT_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Assignment policy",
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"CREATE_POLICY": "New policy"
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},
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"CARD": {
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"ORDER": "Order",
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"PRIORITY": "Priority",
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"ACTIVE": "Active",
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"INACTIVE": "Inactive",
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"POPOVER": "Added inboxes",
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"EDIT": "Edit"
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},
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"NO_RECORDS_FOUND": "No assignment policies found"
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},
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"CREATE": {
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"HEADER": {
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"TITLE": "Create assignment policy"
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},
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"CREATE_BUTTON": "Create policy",
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy created successfully",
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"ERROR_MESSAGE": "Failed to create assignment policy"
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}
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},
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"EDIT": {
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"HEADER": {
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"TITLE": "Edit assignment policy"
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},
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"EDIT_BUTTON": "Update policy",
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"CONFIRM_ADD_INBOX_DIALOG": {
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"TITLE": "Add inbox",
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"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
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"CONFIRM_BUTTON_LABEL": "Continue",
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"CANCEL_BUTTON_LABEL": "Cancel"
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},
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"API": {
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"SUCCESS_MESSAGE": "Assignment policy updated successfully",
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"ERROR_MESSAGE": "Failed to update assignment policy"
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},
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"INBOX_API": {
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"ADD": {
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"SUCCESS_MESSAGE": "Inbox added to policy successfully",
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"ERROR_MESSAGE": "Failed to add inbox to policy"
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},
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"REMOVE": {
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"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
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"ERROR_MESSAGE": "Failed to remove inbox from policy"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "Policy name:",
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"PLACEHOLDER": "Enter policy name"
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},
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"DESCRIPTION": {
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"LABEL": "Description:",
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"PLACEHOLDER": "Enter description"
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},
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"STATUS": {
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"LABEL": "Status:",
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"PLACEHOLDER": "Select status",
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"ACTIVE": "Policy is active",
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"INACTIVE": "Policy is inactive"
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},
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"ASSIGNMENT_ORDER": {
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"LABEL": "Assignment order",
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"ROUND_ROBIN": {
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"LABEL": "Round robin",
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"DESCRIPTION": "Assign conversations evenly among agents."
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},
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"BALANCED": {
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"LABEL": "Balanced",
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"DESCRIPTION": "Assign conversations based on available capacity."
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}
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},
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"ASSIGNMENT_PRIORITY": {
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"LABEL": "Assignment priority",
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"EARLIEST_CREATED": {
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"LABEL": "Earliest created",
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"DESCRIPTION": "The conversation that was created first gets assigned first."
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},
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"LONGEST_WAITING": {
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"LABEL": "Longest waiting",
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"DESCRIPTION": "The conversation waiting the longest gets assigned first."
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}
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},
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"FAIR_DISTRIBUTION": {
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"LABEL": "Fair distribution policy",
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"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
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"INPUT_MAX": "Assign max",
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"DURATION": "Conversations per agent in every"
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},
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"INBOXES": {
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"LABEL": "Added inboxes",
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"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
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"ADD_BUTTON": "Add inbox",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
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"ADD_BUTTON": "Add"
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},
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"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
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"API": {
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"SUCCESS_MESSAGE": "Inbox successfully added to policy",
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"ERROR_MESSAGE": "Failed to add inbox to policy"
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}
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}
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},
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"DELETE_POLICY": {
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"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
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"ERROR_MESSAGE": "Failed to delete assignment policy"
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}
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},
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"AGENT_CAPACITY_POLICY": {
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"INDEX": {
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"HEADER": {
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"TITLE": "Agent capacity",
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"CREATE_POLICY": "New policy"
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},
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"CARD": {
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"POPOVER": "Added agents",
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"EDIT": "Edit"
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},
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"NO_RECORDS_FOUND": "No agent capacity policies found"
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},
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"CREATE": {
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"HEADER": {
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"TITLE": "Create agent capacity policy"
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},
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"CREATE_BUTTON": "Create policy",
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"API": {
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"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
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"ERROR_MESSAGE": "Failed to create agent capacity policy"
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}
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},
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"EDIT": {
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"HEADER": {
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"TITLE": "Edit agent capacity policy"
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},
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"EDIT_BUTTON": "Update policy",
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"CONFIRM_ADD_AGENT_DIALOG": {
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"TITLE": "Add agent",
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"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
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"CONFIRM_BUTTON_LABEL": "Continue",
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"CANCEL_BUTTON_LABEL": "Cancel"
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},
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"API": {
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"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
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"ERROR_MESSAGE": "Failed to update agent capacity policy"
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},
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"AGENT_API": {
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"ADD": {
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"SUCCESS_MESSAGE": "Agent added to policy successfully",
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"ERROR_MESSAGE": "Failed to add agent to policy"
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},
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"REMOVE": {
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"SUCCESS_MESSAGE": "Agent removed from policy successfully",
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"ERROR_MESSAGE": "Failed to remove agent from policy"
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}
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}
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},
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"FORM": {
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"NAME": {
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"LABEL": "Policy name:",
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"PLACEHOLDER": "Enter policy name"
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},
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"DESCRIPTION": {
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"LABEL": "Description:",
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"PLACEHOLDER": "Enter description"
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},
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"INBOX_CAPACITY_LIMIT": {
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"LABEL": "Inbox capacity limits",
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"ADD_BUTTON": "Add inbox",
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"FIELD": {
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"SELECT_INBOX": "Select inbox",
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"MAX_CONVERSATIONS": "Max conversations",
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"SET_LIMIT": "Set limit"
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},
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"EMPTY_STATE": "No inbox limit set"
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},
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"EXCLUSION_RULES": {
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"LABEL": "Exclusion rules",
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"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
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"TAGS": {
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"LABEL": "Exclude conversations tagged with specific labels",
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"ADD_TAG": "add tag",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select tags to add"
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},
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"EMPTY_STATE": "No tags added to this policy."
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},
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"DURATION": {
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"LABEL": "Exclude conversations older than a specified duration",
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"PLACEHOLDER": "Set time"
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}
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},
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"USERS": {
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"LABEL": "Assigned agents",
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"DESCRIPTION": "Add agents for which this policy will be applicable.",
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"ADD_BUTTON": "Add agent",
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"DROPDOWN": {
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"SEARCH_PLACEHOLDER": "Search and select agents to add",
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"ADD_BUTTON": "Add"
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},
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"EMPTY_STATE": "No agents added",
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"API": {
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"SUCCESS_MESSAGE": "Agent successfully added to policy",
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"ERROR_MESSAGE": "Failed to add agent to policy"
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}
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}
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},
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"DELETE_POLICY": {
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"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
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"ERROR_MESSAGE": "Failed to delete agent capacity policy"
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}
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},
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"DELETE_POLICY": {
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"TITLE": "Delete policy",
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"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
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"CONFIRM_BUTTON_LABEL": "Delete",
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"CANCEL_BUTTON_LABEL": "Cancel"
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}
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}
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}
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@@ -71,6 +71,17 @@
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"SHOW_LABELS": "إظهار السمات",
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"HIDE_LABELS": "إخفاء السمات"
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},
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"VOICE_CALL": {
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"INCOMING_CALL": "Incoming call",
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"OUTGOING_CALL": "Outgoing call",
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"CALL_IN_PROGRESS": "Call in progress",
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"NO_ANSWER": "No answer",
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"MISSED_CALL": "Missed call",
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"CALL_ENDED": "Call ended",
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"NOT_ANSWERED_YET": "Not answered yet",
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"THEY_ANSWERED": "They answered",
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"YOU_ANSWERED": "You answered"
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},
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"HEADER": {
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"RESOLVE_ACTION": "حل المحادثة",
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"REOPEN_ACTION": "إعادة فتح",
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@@ -51,6 +51,13 @@
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"LARGER": "Larger",
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"EXTRA_LARGE": "Extra Large"
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}
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},
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"LANGUAGE": {
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"TITLE": "Preferred Language",
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"NOTE": "Choose the language you want to use.",
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"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
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"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
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"USE_ACCOUNT_DEFAULT": "Use account default"
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}
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},
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"MESSAGE_SIGNATURE_SECTION": {
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@@ -330,6 +337,7 @@
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"REPORTS_LABEL": "الوسوم",
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"REPORTS_INBOX": "صندوق الوارد",
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"REPORTS_TEAM": "الفريق",
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"AGENT_ASSIGNMENT": "Agent Assignment",
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"SET_AVAILABILITY_TITLE": "تعيين نفسك كـ",
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"SET_YOUR_AVAILABILITY": "قم بتعيين توافرك",
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"SLA": "SLA",
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@@ -418,5 +426,255 @@
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"SWITCH_TO_REPLY": "التبديل إلى الرد",
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"TOGGLE_SNOOZE_DROPDOWN": "تبديل القائمة المنسدلة"
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}
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},
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"ASSIGNMENT_POLICY": {
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"INDEX": {
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"HEADER": {
|
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"TITLE": "Agent assignment",
|
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"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
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"CARD": {
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||||
"ORDER": "Order",
|
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"PRIORITY": "الأولوية",
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"ACTIVE": "مفعل",
|
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"INACTIVE": "Inactive",
|
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"POPOVER": "Added inboxes",
|
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"EDIT": "تعديل"
|
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},
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"NO_RECORDS_FOUND": "No assignment policies found"
|
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},
|
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"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "إلغاء"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "الوصف:",
|
||||
"PLACEHOLDER": "أدخل الوصف"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "الحالة:",
|
||||
"PLACEHOLDER": "اختر الحالة",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "إضافة"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "تعديل"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "إلغاء"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "الوصف:",
|
||||
"PLACEHOLDER": "أدخل الوصف"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "إضافة"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "حذف",
|
||||
"CANCEL_BUTTON_LABEL": "إلغاء"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Входяща кутия",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Активен",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Редактирай"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Отмени"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Описание:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Статус:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Добавяне"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Редактирай"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Отмени"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Описание:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Добавяне"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Изтрий",
|
||||
"CANCEL_BUTTON_LABEL": "Отмени"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Mostra etiquetes",
|
||||
"HIDE_LABELS": "Amaga etiquetes"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resoldre",
|
||||
"REOPEN_ACTION": "Tornar a obrir",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiquetes",
|
||||
"REPORTS_INBOX": "Safata d'entrada",
|
||||
"REPORTS_TEAM": "Equip",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Posa't com",
|
||||
"SET_YOUR_AVAILABILITY": "Estableix la vostra disponibilitat",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Canvia a Respon",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Commuta el menú desplegable de posposar"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritat",
|
||||
"ACTIVE": "Actiu",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edita"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel·la"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descripció:",
|
||||
"PLACEHOLDER": "Introdueix la descripció"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Estat:",
|
||||
"PLACEHOLDER": "Selecciona l'estat",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Afegir"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edita"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel·la"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descripció:",
|
||||
"PLACEHOLDER": "Introdueix la descripció"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Afegir"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Esborrar",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel·la"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Vyřešit",
|
||||
"REOPEN_ACTION": "Znovu otevřít",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Štítky",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Nastavte svou dostupnost",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Upravit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušit"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Stav:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Přidat"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Upravit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušit"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Přidat"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Vymazat",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušit"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Vis etiketter",
|
||||
"HIDE_LABELS": "Skjul etiketter"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Løs",
|
||||
"REOPEN_ACTION": "Genåben",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiketter",
|
||||
"REPORTS_INBOX": "Indbakke",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Sæt dig selv som",
|
||||
"SET_YOUR_AVAILABILITY": "Indstil din tilgængelighed",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Skift til svar",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Skift snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Aktiv",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Rediger"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuller"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivelse:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Tilføj"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Rediger"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuller"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivelse:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Tilføj"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Slet",
|
||||
"CANCEL_BUTTON_LABEL": "Annuller"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Labels anzeigen",
|
||||
"HIDE_LABELS": "Labels ausblenden"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Fall schließen",
|
||||
"REOPEN_ACTION": "Wieder öffnen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Posteingang",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Setzen Sie sich als",
|
||||
"SET_YOUR_AVAILABILITY": "Legen Sie Ihre Verfügbarkeit fest",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Zur Antwort wechseln",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Schlummer-Dropdown ein-/ausblenden"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priorität",
|
||||
"ACTIVE": "Aktiv",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Bearbeiten"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Stornieren"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beschreibung:",
|
||||
"PLACEHOLDER": "Beschreibung eingeben"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Status auswählen",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Hinzufügen"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Bearbeiten"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Stornieren"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beschreibung:",
|
||||
"PLACEHOLDER": "Beschreibung eingeben"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Hinzufügen"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Löschen",
|
||||
"CANCEL_BUTTON_LABEL": "Stornieren"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Προβολή ετικετών",
|
||||
"HIDE_LABELS": "Απόκρυψη ετικετών"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Επίλυση",
|
||||
"REOPEN_ACTION": "Επαναφορά",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Ετικέτες",
|
||||
"REPORTS_INBOX": "Εισερχόμενα",
|
||||
"REPORTS_TEAM": "Ομάδα",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Ορίστε τον εαυτό σας ως",
|
||||
"SET_YOUR_AVAILABILITY": "Ορίστε τη διαθεσιμότητά σας",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Εναλλαγή σε απάντηση",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Εναλλαγή αναβολής dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Ενεργή",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Επεξεργασία"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Άκυρο"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Περιγραφή:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Κατάσταση:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Προσθήκη"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Επεξεργασία"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Άκυρο"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Περιγραφή:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Προσθήκη"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Διαγραφή",
|
||||
"CANCEL_BUTTON_LABEL": "Άκυρο"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -142,7 +142,7 @@
|
||||
"NEW_CAMPAIGN": "Crear campaña",
|
||||
"EMPTY_STATE": {
|
||||
"TITLE": "No WhatsApp campaigns are available",
|
||||
"SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
|
||||
"SUBTITLE": "Lanza una campaña de WhatsApp para conectar con tus clientes directamente. Envía ofertas o has anuncios fácilmente. Haz clic en 'Crear campaña' para comenzar."
|
||||
},
|
||||
"CARD": {
|
||||
"STATUS": {
|
||||
@@ -155,7 +155,7 @@
|
||||
}
|
||||
},
|
||||
"CREATE": {
|
||||
"TITLE": "Create WhatsApp campaign",
|
||||
"TITLE": "Crear campaña de WhatsApp",
|
||||
"CANCEL_BUTTON_TEXT": "Cancelar",
|
||||
"CREATE_BUTTON_TEXT": "Crear",
|
||||
"FORM": {
|
||||
|
||||
@@ -40,7 +40,7 @@
|
||||
"SEND_MESSAGE_LABEL": "Enviar mensaje",
|
||||
"FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar",
|
||||
"MEDIA_HEADER_LABEL": "{type} Header",
|
||||
"MEDIA_URL_LABEL": "Enter full media URL",
|
||||
"MEDIA_URL_LABEL": "Ingrese la URL completa",
|
||||
"MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
|
||||
},
|
||||
"FORM": {
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Mostrar etiquetas",
|
||||
"HIDE_LABELS": "Ocultar etiquetas"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolver",
|
||||
"REOPEN_ACTION": "Reabrir",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -226,7 +233,7 @@
|
||||
"APPEARANCE": "Cambiar apariencia",
|
||||
"SUPER_ADMIN_CONSOLE": "Consola SuperAdmin",
|
||||
"DOCS": "Leer la documentación",
|
||||
"CHANGELOG": "Changelog",
|
||||
"CHANGELOG": "Notas de versión",
|
||||
"LOGOUT": "Cerrar sesión"
|
||||
},
|
||||
"APP_GLOBAL": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiquetas",
|
||||
"REPORTS_INBOX": "Bandeja de entrada",
|
||||
"REPORTS_TEAM": "Equipo",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Ponte como",
|
||||
"SET_YOUR_AVAILABILITY": "Establecer su disponibilidad",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Cambiar a respuesta",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Cambiar el menú desplegable"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioridad",
|
||||
"ACTIVE": "Activo",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Editar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descripción:",
|
||||
"PLACEHOLDER": "Introducir descripción"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Estado:",
|
||||
"PLACEHOLDER": "Seleccionar estado",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Añadir"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Editar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descripción:",
|
||||
"PLACEHOLDER": "Introducir descripción"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Añadir"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Eliminar",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -17,7 +17,7 @@
|
||||
"IP_ADDRESS": "آدرس آیپی",
|
||||
"CREATED_AT_LABEL": "ایجاد شده",
|
||||
"NEW_MESSAGE": "پیام جدید",
|
||||
"CALL": "Call",
|
||||
"CALL": "تماس",
|
||||
"CALL_UNDER_DEVELOPMENT": "Calling is under development",
|
||||
"VOICE_INBOX_PICKER": {
|
||||
"TITLE": "Choose a voice inbox"
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "مشاهده کردن برچسبها",
|
||||
"HIDE_LABELS": "پنهان کردن برچسبها"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "حل شد",
|
||||
"REOPEN_ACTION": "دوباره باز کنید",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "برچسبها",
|
||||
"REPORTS_INBOX": "صندوق ورودی",
|
||||
"REPORTS_TEAM": "تیم",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "خود را به عنوان",
|
||||
"SET_YOUR_AVAILABILITY": "در دسترس بودن خود را تنظیم کنید",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "رفتن به پاسخ",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "تغییر حالت بازکردن تعویق"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "اولویت",
|
||||
"ACTIVE": "فعال",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "ویرایش"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "انصراف"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "توضیحات:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "وضعیت:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "افزودن"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "ویرایش"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "انصراف"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "توضیحات:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "افزودن"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "حذف",
|
||||
"CANCEL_BUTTON_LABEL": "انصراف"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Ratkaise",
|
||||
"REOPEN_ACTION": "Uudelleenavaa",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Tunnisteet",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Muokkaa"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Peruuta"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Kuvaus:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Tila:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Muokkaa"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Peruuta"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Kuvaus:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Poista",
|
||||
"CANCEL_BUTTON_LABEL": "Peruuta"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,7 +71,7 @@
|
||||
"EDIT": "{agentName} updated the account configuration (#{id})"
|
||||
},
|
||||
"CONVERSATION": {
|
||||
"DELETE": "{agentName} deleted conversation #{id}"
|
||||
"DELETE": "{agentName} a supprimé la conversation #{id}"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -131,7 +131,7 @@
|
||||
"CONVERSATION_CREATED": "Conversation créée",
|
||||
"CONVERSATION_UPDATED": "Conversation mise à jour",
|
||||
"MESSAGE_CREATED": "Message créé",
|
||||
"CONVERSATION_RESOLVED": "Conversation Resolved",
|
||||
"CONVERSATION_RESOLVED": "Conversation terminée",
|
||||
"CONVERSATION_OPENED": "Conversation ouverte"
|
||||
},
|
||||
"ACTIONS": {
|
||||
@@ -153,8 +153,8 @@
|
||||
"OPEN_CONVERSATION": "Ouvrir la conversation"
|
||||
},
|
||||
"MESSAGE_TYPES": {
|
||||
"INCOMING": "Incoming Message",
|
||||
"OUTGOING": "Outgoing Message"
|
||||
"INCOMING": "Boite de réception",
|
||||
"OUTGOING": "Message envoyé"
|
||||
},
|
||||
"PRIORITY_TYPES": {
|
||||
"NONE": "Aucun",
|
||||
|
||||
@@ -138,11 +138,11 @@
|
||||
}
|
||||
},
|
||||
"WHATSAPP": {
|
||||
"HEADER_TITLE": "WhatsApp campaigns",
|
||||
"HEADER_TITLE": "Campagnes WhatsApp",
|
||||
"NEW_CAMPAIGN": "Create campaign",
|
||||
"EMPTY_STATE": {
|
||||
"TITLE": "No WhatsApp campaigns are available",
|
||||
"SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
|
||||
"TITLE": "Aucune campagne WhatsApp n’est disponible",
|
||||
"SUBTITLE": "Lancez une campagne WhatsApp pour toucher directement vos clients. Envoyez des offres ou faites des annonces en toute simplicité. Cliquez sur “Créer une campagne” pour commencer."
|
||||
},
|
||||
"CARD": {
|
||||
"STATUS": {
|
||||
@@ -155,7 +155,7 @@
|
||||
}
|
||||
},
|
||||
"CREATE": {
|
||||
"TITLE": "Create WhatsApp campaign",
|
||||
"TITLE": "Créer une campagne WhatsApp",
|
||||
"CANCEL_BUTTON_TEXT": "Annuler",
|
||||
"CREATE_BUTTON_TEXT": "Créer",
|
||||
"FORM": {
|
||||
@@ -170,15 +170,15 @@
|
||||
"ERROR": "La boîte de réception est requise"
|
||||
},
|
||||
"TEMPLATE": {
|
||||
"LABEL": "WhatsApp Template",
|
||||
"PLACEHOLDER": "Select a template",
|
||||
"INFO": "Select a template to use for this campaign.",
|
||||
"ERROR": "Template is required",
|
||||
"LABEL": "Modèle WhatsApp",
|
||||
"PLACEHOLDER": "Sélectionner un modèle",
|
||||
"INFO": "Sélectionnez un modèle pour cette campagne.",
|
||||
"ERROR": "Un modèle est requis",
|
||||
"PREVIEW_TITLE": "Traiter {templateName}",
|
||||
"LANGUAGE": "Langue",
|
||||
"CATEGORY": "Catégorie",
|
||||
"VARIABLES_LABEL": "Variables",
|
||||
"VARIABLE_PLACEHOLDER": "Enter value for {variable}"
|
||||
"VARIABLE_PLACEHOLDER": "Entrez une valeur pour {variable}"
|
||||
},
|
||||
"AUDIENCE": {
|
||||
"LABEL": "Audience",
|
||||
@@ -195,7 +195,7 @@
|
||||
"CANCEL": "Annuler"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
|
||||
"SUCCESS_MESSAGE": "Campagne WhatsApp créée avec succès",
|
||||
"ERROR_MESSAGE": "Une erreur est survenue, veuillez réessayer."
|
||||
}
|
||||
}
|
||||
|
||||
@@ -51,6 +51,6 @@
|
||||
"PLACEHOLDER": "Entrez la durée"
|
||||
},
|
||||
"CHANNEL_SELECTOR": {
|
||||
"COMING_SOON": "Coming Soon!"
|
||||
"COMING_SOON": "Bientôt disponible !"
|
||||
}
|
||||
}
|
||||
|
||||
@@ -17,10 +17,10 @@
|
||||
"IP_ADDRESS": "Adresse IP",
|
||||
"CREATED_AT_LABEL": "Créé",
|
||||
"NEW_MESSAGE": "Nouveau message",
|
||||
"CALL": "Call",
|
||||
"CALL_UNDER_DEVELOPMENT": "Calling is under development",
|
||||
"CALL": "Appel",
|
||||
"CALL_UNDER_DEVELOPMENT": "Appel en cours de développement",
|
||||
"VOICE_INBOX_PICKER": {
|
||||
"TITLE": "Choose a voice inbox"
|
||||
"TITLE": "Choisir une boîte de réception vocale"
|
||||
},
|
||||
"CONVERSATIONS": {
|
||||
"NO_RECORDS_FOUND": "Il n'y a aucune conversation précédente associée à ce contact.",
|
||||
@@ -290,7 +290,7 @@
|
||||
"HEADER": {
|
||||
"TITLE": "Contacts",
|
||||
"SEARCH_TITLE": "Search contacts",
|
||||
"ACTIVE_TITLE": "Active contacts",
|
||||
"ACTIVE_TITLE": "Contacts actifs",
|
||||
"SEARCH_PLACEHOLDER": "Search...",
|
||||
"MESSAGE_BUTTON": "Message",
|
||||
"SEND_MESSAGE": "Envoyer un message",
|
||||
@@ -465,8 +465,8 @@
|
||||
}
|
||||
},
|
||||
"DELETE_CONTACT": {
|
||||
"MESSAGE": "This action is permanent and irreversible.",
|
||||
"BUTTON": "Delete now"
|
||||
"MESSAGE": "Cette action est permanente et irréversible.",
|
||||
"BUTTON": "Supprimer maintenant"
|
||||
}
|
||||
},
|
||||
"DETAILS": {
|
||||
@@ -476,7 +476,7 @@
|
||||
"DELETE_CONTACT": "Supprimer le contact",
|
||||
"DELETE_DIALOG": {
|
||||
"TITLE": "Confirmer la suppression",
|
||||
"DESCRIPTION": "Are you sure you want to delete this contact?",
|
||||
"DESCRIPTION": "Êtes-vous sûr de vouloir supprimer ce contact ?",
|
||||
"CONFIRM": "Oui, supprimer",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Contact supprimé avec succès",
|
||||
@@ -566,7 +566,7 @@
|
||||
"BUTTON_LABEL": "Add contact",
|
||||
"SEARCH_EMPTY_STATE_TITLE": "Aucun contact ne correspond à votre recherche 🔍",
|
||||
"LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
|
||||
"ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
|
||||
"ACTIVE_EMPTY_STATE_TITLE": "Aucun contact n'est actif pour le moment 🌙"
|
||||
}
|
||||
},
|
||||
"COMPOSE_NEW_CONVERSATION": {
|
||||
|
||||
@@ -1,33 +1,33 @@
|
||||
{
|
||||
"CONTENT_TEMPLATES": {
|
||||
"MODAL": {
|
||||
"TITLE": "Twilio Templates",
|
||||
"SUBTITLE": "Select the Twilio template you want to send",
|
||||
"TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
|
||||
"TITLE": "Modèles Twilio",
|
||||
"SUBTITLE": "Sélectionnez le modèle Twilio que vous souhaitez envoyer",
|
||||
"TEMPLATE_SELECTED_SUBTITLE": "Configurer le modèle : {templateName}"
|
||||
},
|
||||
"PICKER": {
|
||||
"SEARCH_PLACEHOLDER": "Rechercher des modèles",
|
||||
"NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
|
||||
"NO_CONTENT": "No content",
|
||||
"HEADER": "Header",
|
||||
"BODY": "Body",
|
||||
"FOOTER": "Footer",
|
||||
"BUTTONS": "Buttons",
|
||||
"HEADER": "En-tête",
|
||||
"BODY": "Corps",
|
||||
"FOOTER": "Pied de page",
|
||||
"BUTTONS": "Boutons",
|
||||
"CATEGORY": "Catégorie",
|
||||
"MEDIA_CONTENT": "Media Content",
|
||||
"MEDIA_CONTENT_FALLBACK": "media content",
|
||||
"NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
|
||||
"REFRESH_BUTTON": "Refresh templates",
|
||||
"REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
|
||||
"REFRESH_ERROR": "Failed to refresh templates. Please try again.",
|
||||
"MEDIA_CONTENT": "Contenu média",
|
||||
"MEDIA_CONTENT_FALLBACK": "contenu multimédia",
|
||||
"NO_TEMPLATES_AVAILABLE": "Aucun modèle Twilio disponible. Cliquez sur Actualiser pour synchroniser les modèles de Twilio.",
|
||||
"REFRESH_BUTTON": "Rafraîchir les modèles",
|
||||
"REFRESH_SUCCESS": "Mise à jour des modèles. La mise à jour peut prendre quelques minutes.",
|
||||
"REFRESH_ERROR": "Échec de la mise à jour des modèles. Veuillez réessayer.",
|
||||
"LABELS": {
|
||||
"LANGUAGE": "Langue",
|
||||
"TEMPLATE_BODY": "Corps du modèle",
|
||||
"CATEGORY": "Catégorie"
|
||||
},
|
||||
"TYPES": {
|
||||
"MEDIA": "Media",
|
||||
"QUICK_REPLY": "Quick Reply",
|
||||
"MEDIA": "Média",
|
||||
"QUICK_REPLY": "Réponse rapide",
|
||||
"TEXT": "Texte"
|
||||
}
|
||||
},
|
||||
@@ -39,8 +39,8 @@
|
||||
"GO_BACK_LABEL": "Retour",
|
||||
"SEND_MESSAGE_LABEL": "Envoyer un message",
|
||||
"FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer",
|
||||
"MEDIA_HEADER_LABEL": "{type} Header",
|
||||
"MEDIA_URL_LABEL": "Enter full media URL",
|
||||
"MEDIA_HEADER_LABEL": "En-tête {type}",
|
||||
"MEDIA_URL_LABEL": "Saisissez l'URL complète du média",
|
||||
"MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
|
||||
},
|
||||
"FORM": {
|
||||
|
||||
@@ -35,11 +35,11 @@
|
||||
"API_HOURS_WINDOW": "Vous ne pouvez répondre à cette conversation que dans un délai de {hours} heures",
|
||||
"NOT_ASSIGNED_TO_YOU": "Cette conversation ne vous est pas assignée. Voulez-vous vous assigner cette conversation ?",
|
||||
"ASSIGN_TO_ME": "M’assigner la conversation",
|
||||
"BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
|
||||
"BOT_HANDOFF_ACTION": "Mark open and assign to you",
|
||||
"BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
|
||||
"BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
|
||||
"BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
|
||||
"BOT_HANDOFF_MESSAGE": "Vous répondez à une conversation actuellement gérée par un assistant ou un bot.",
|
||||
"BOT_HANDOFF_ACTION": "Ouvrir et m’attribuer",
|
||||
"BOT_HANDOFF_REOPEN_ACTION": "Marquer la conversation comme ouverte",
|
||||
"BOT_HANDOFF_SUCCESS": "La conversation vous a été attribuée",
|
||||
"BOT_HANDOFF_ERROR": "Impossible de reprendre la conversation. Veuillez réessayer.",
|
||||
"TWILIO_WHATSAPP_CAN_REPLY": "Vous pouvez seulement répondre à cette conversation en utilisant un modèle de message en raison de",
|
||||
"TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
|
||||
"OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Ce compte Instagram a été migré vers la nouvelle boîte de réception du canal Instagram. Tous les nouveaux messages y apparaîtront. Vous ne pourrez plus envoyer de messages depuis cette conversation.",
|
||||
@@ -71,11 +71,22 @@
|
||||
"SHOW_LABELS": "Afficher les étiquettes",
|
||||
"HIDE_LABELS": "Masquer les étiquettes"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Appel entrant",
|
||||
"OUTGOING_CALL": "Appel sortant",
|
||||
"CALL_IN_PROGRESS": "Appel en cours",
|
||||
"NO_ANSWER": "Pas de réponse",
|
||||
"MISSED_CALL": "Appel manqué",
|
||||
"CALL_ENDED": "Appel terminé",
|
||||
"NOT_ANSWERED_YET": "Pas encore répondu",
|
||||
"THEY_ANSWERED": "Il a répondu",
|
||||
"YOU_ANSWERED": "Vous avez répondu"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Résoudre",
|
||||
"REOPEN_ACTION": "Ré-ouvrir",
|
||||
"OPEN_ACTION": "Ouvert",
|
||||
"MORE_ACTIONS": "More actions",
|
||||
"MORE_ACTIONS": "Plus d'actions",
|
||||
"OPEN": "Plus",
|
||||
"CLOSE": "Fermer",
|
||||
"DETAILS": "détails",
|
||||
@@ -128,8 +139,8 @@
|
||||
}
|
||||
},
|
||||
"DELETE_CONVERSATION": {
|
||||
"TITLE": "Delete conversation #{conversationId}",
|
||||
"DESCRIPTION": "Are you sure you want to delete this conversation?",
|
||||
"TITLE": "Supprimer la conversation #{conversationId}",
|
||||
"DESCRIPTION": "Êtes-vous sûr de vouloir supprimer cette conversation ?",
|
||||
"CONFIRM": "Supprimer"
|
||||
},
|
||||
"CARD_CONTEXT_MENU": {
|
||||
@@ -148,10 +159,10 @@
|
||||
"ASSIGN_LABEL": "Assigner une étiquette",
|
||||
"AGENTS_LOADING": "Chargement des agents...",
|
||||
"ASSIGN_TEAM": "Assigner une équipe",
|
||||
"DELETE": "Delete conversation",
|
||||
"OPEN_IN_NEW_TAB": "Open in new tab",
|
||||
"COPY_LINK": "Copy conversation link",
|
||||
"COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
|
||||
"DELETE": "Supprimer la conversation",
|
||||
"OPEN_IN_NEW_TAB": "Ouvrir dans un nouvel onglet",
|
||||
"COPY_LINK": "Copier le lien de la conversation",
|
||||
"COPY_LINK_SUCCESS": "Le lien de conversation a été copié dans le presse-papiers",
|
||||
"API": {
|
||||
"AGENT_ASSIGNMENT": {
|
||||
"SUCCESFUL": "Conversation id {conversationId} assignée à \"{agentName}\"",
|
||||
@@ -226,8 +237,8 @@
|
||||
"ASSIGN_LABEL_SUCCESFUL": "Étiquette attribuée avec succès",
|
||||
"ASSIGN_LABEL_FAILED": "Échec de l'attribution de l'étiquette",
|
||||
"CHANGE_TEAM": "L'équipe de conversation a été modifiée",
|
||||
"SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
|
||||
"FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
|
||||
"SUCCESS_DELETE_CONVERSATION": "Conversation supprimée avec succès",
|
||||
"FAIL_DELETE_CONVERSATION": "Impossible de supprimer la conversation ! Veuillez réessayer",
|
||||
"FILE_SIZE_LIMIT": "Le fichier dépasse la limite de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} pour les pièces jointes",
|
||||
"MESSAGE_ERROR": "Impossible d'envoyer ce message, veuillez réessayer plus tard",
|
||||
"SENT_BY": "Envoyé par:",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Étiquettes",
|
||||
"REPORTS_INBOX": "Boîte de réception",
|
||||
"REPORTS_TEAM": "Équipes",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Se définir comme",
|
||||
"SET_YOUR_AVAILABILITY": "Définissez votre disponibilité",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Basculer vers la réponse",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Activer/désactiver la liste déroulante de répétition"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priorité",
|
||||
"ACTIVE": "Actif",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Modifier"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuler"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "État:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Ajouter"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Modifier"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuler"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Ajouter"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Supprimer",
|
||||
"CANCEL_BUTTON_LABEL": "Annuler"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "הצג תויות",
|
||||
"HIDE_LABELS": "הסתר תוויות"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "פתרון",
|
||||
"REOPEN_ACTION": "פתח מחדש",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "תוויות",
|
||||
"REPORTS_INBOX": "תיבת הדואר הנכנס",
|
||||
"REPORTS_TEAM": "צוות",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "הגדר את עצמך בתור",
|
||||
"SET_YOUR_AVAILABILITY": "הגדר את הזמינות שלך",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "עבור לתשובה",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "החלפת תפריט נודניק"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "פעיל",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "ערוך"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ביטול"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "תיאור:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "מצב:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "הוסף"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "ערוך"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ביטול"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "תיאור:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "הוסף"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "מחק",
|
||||
"CANCEL_BUTTON_LABEL": "ביטול"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Tim",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Postavi sebe kao",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritet",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Uredi"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Odustani"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Uredi"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Odustani"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Izbriši",
|
||||
"CANCEL_BUTTON_LABEL": "Odustani"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Cimkék mutatása",
|
||||
"HIDE_LABELS": "Cimkék elrejtése"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Megoldva",
|
||||
"REOPEN_ACTION": "Újranyitás",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Cimkék",
|
||||
"REPORTS_INBOX": "Fiók",
|
||||
"REPORTS_TEAM": "Csapat",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Ugrás a Beszélgetések Irányítópultjához",
|
||||
"SET_YOUR_AVAILABILITY": "Elérhetőség beállítása",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Válts a válasz fülre",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Alvómód bekapcsolása a legördülő menüben"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritás",
|
||||
"ACTIVE": "Aktív",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Szerkesztés"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Mégse"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Leírás:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Státusz:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Hozzáadás"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Szerkesztés"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Mégse"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Leírás:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Hozzáadás"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Törlés",
|
||||
"CANCEL_BUTTON_LABEL": "Mégse"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Tampilkan label",
|
||||
"HIDE_LABELS": "Sembunyikan label"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Menyelesaikan",
|
||||
"REOPEN_ACTION": "Buka Kembali",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Label",
|
||||
"REPORTS_INBOX": "Kotak Masuk",
|
||||
"REPORTS_TEAM": "Tim",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Atur diri anda sebagai",
|
||||
"SET_YOUR_AVAILABILITY": "Atur ketersediaan Anda",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Beralih ke Balasan",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Buka/Tutup dropdown penundaan"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritas",
|
||||
"ACTIVE": "Aktif",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Deskripsi:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Tambahkan"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Deskripsi:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Tambahkan"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Hapus",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Innhólf",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Breyta"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Hætta við"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Staða:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Bæta við"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Breyta"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Hætta við"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Bæta við"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Eyða",
|
||||
"CANCEL_BUTTON_LABEL": "Hætta við"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Risolvi",
|
||||
"REOPEN_ACTION": "Riapri",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etichette",
|
||||
"REPORTS_INBOX": "Posta",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Imposta te stesso come",
|
||||
"SET_YOUR_AVAILABILITY": "Imposta la tua disponibilità",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Passa a Risposta",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Attiva/Disattiva sospensione a discesa"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priorità",
|
||||
"ACTIVE": "Attivo",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Modifica"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "annulla"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrizione:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Stato:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Aggiungi"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Modifica"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "annulla"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrizione:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Aggiungi"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Elimina",
|
||||
"CANCEL_BUTTON_LABEL": "annulla"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "ラベルを表示",
|
||||
"HIDE_LABELS": "ラベルを隠す"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "解決する",
|
||||
"REOPEN_ACTION": "再開する",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "ラベル",
|
||||
"REPORTS_INBOX": "受信トレイ",
|
||||
"REPORTS_TEAM": "チーム",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "ステータスを設定",
|
||||
"SET_YOUR_AVAILABILITY": "利用可能ステータスを設定",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "返信に切り替え",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "スヌーズドロップダウンを切り替え"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "優先度",
|
||||
"ACTIVE": "有効",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "編集"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "キャンセル"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "説明:",
|
||||
"PLACEHOLDER": "説明を入力"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "ステータス:",
|
||||
"PLACEHOLDER": "状況を選択",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "追加"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "編集"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "キャンセル"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "説明:",
|
||||
"PLACEHOLDER": "説明を入力"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "追加"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "削除",
|
||||
"CANCEL_BUTTON_LABEL": "キャンセル"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "해결함",
|
||||
"REOPEN_ACTION": "다시 열기",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "라벨",
|
||||
"REPORTS_INBOX": "받은 메시지함",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "영업시간 설정",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "수정"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "취소"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "내용:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "상태:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "추가하기"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "수정"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "취소"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "내용:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "추가하기"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "삭제",
|
||||
"CANCEL_BUTTON_LABEL": "취소"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Rodyti etiketes",
|
||||
"HIDE_LABELS": "Slėpti etiketes"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Išspręsti",
|
||||
"REOPEN_ACTION": "Atidarykite iš naujo",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiketės",
|
||||
"REPORTS_INBOX": "Gautų laiškų aplankas",
|
||||
"REPORTS_TEAM": "Komanda",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Nustatykite save kaip",
|
||||
"SET_YOUR_AVAILABILITY": "Nustatykite savo pasiekiamumą",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Perjungti į Atsakyti",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Perjungti snooze išskleidžiamąjį meniu"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritetas",
|
||||
"ACTIVE": "Aktyvus",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Redaguoti"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Atšaukti"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Aprašymas:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Būsena:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Pridėti"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Redaguoti"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Atšaukti"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Aprašymas:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Pridėti"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Ištrinti",
|
||||
"CANCEL_BUTTON_LABEL": "Atšaukti"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Rādīt etiķetes",
|
||||
"HIDE_LABELS": "Slēpt etiķetes"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Atrisināt",
|
||||
"REOPEN_ACTION": "Atkārtoti atvērt",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Lielāks",
|
||||
"EXTRA_LARGE": "Īpaši Liels"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiķetes",
|
||||
"REPORTS_INBOX": "Iesūtne",
|
||||
"REPORTS_TEAM": "Komanda",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Iestatīt sevi kā",
|
||||
"SET_YOUR_AVAILABILITY": "Iestatīt savu pieejamību",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Pārslēgties uz Atbildi",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Pārslēgt atlikšanas nolaižamo izvēlni"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritāte",
|
||||
"ACTIVE": "Aktīvs",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Rediģēt"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Atcelt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Apraksts:",
|
||||
"PLACEHOLDER": "Ievadiet aprakstu"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Statuss:",
|
||||
"PLACEHOLDER": "Izvēlēties statusu",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Pievienot"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Rediģēt"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Atcelt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Apraksts:",
|
||||
"PLACEHOLDER": "Ievadiet aprakstu"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Pievienot"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Dzēst",
|
||||
"CANCEL_BUTTON_LABEL": "Atcelt"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "പരിഹരിക്കുക",
|
||||
"REOPEN_ACTION": "വീണ്ടും തുറക്കുക",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "ലേബലുകൾ",
|
||||
"REPORTS_INBOX": "ഇൻബോക്സ്",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "സജീവമാണ്",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "എഡിറ്റുചെയ്യുക"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "ചേർക്കുക"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "എഡിറ്റുചെയ്യുക"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "ചേർക്കുക"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "ഇല്ലാതാക്കുക",
|
||||
"CANCEL_BUTTON_LABEL": "റദ്ദാക്കുക"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Padamkan",
|
||||
"CANCEL_BUTTON_LABEL": "Batalkan"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Labels weergeven",
|
||||
"HIDE_LABELS": "Labels verbergen"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Oplossen",
|
||||
"REOPEN_ACTION": "Heropenen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labelen",
|
||||
"REPORTS_INBOX": "Postvak In",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioriteit",
|
||||
"ACTIVE": "Actief",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Bewerken"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuleren"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beschrijving:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Toevoegen"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Bewerken"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Annuleren"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beschrijving:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Toevoegen"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Verwijderen",
|
||||
"CANCEL_BUTTON_LABEL": "Annuleren"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Løs",
|
||||
"REOPEN_ACTION": "Gjenåpne",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiketter",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Rediger"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivelse:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Satus:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Rediger"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivelse:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Slett",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Pokaż etykiety",
|
||||
"HIDE_LABELS": "Ukryj etykiety"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Rozwiąż",
|
||||
"REOPEN_ACTION": "Otwórz ponownie",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etykiety",
|
||||
"REPORTS_INBOX": "Skrzynka odbiorcza",
|
||||
"REPORTS_TEAM": "Zespół",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Ustaw dostępność jako",
|
||||
"SET_YOUR_AVAILABILITY": "Ustaw swoją dostępność",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Przełącz do odpowiedzi",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Przełącz menu rozwijane drzemki"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priorytet",
|
||||
"ACTIVE": "Aktywne",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edytuj"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Anuluj"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Opis:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Dodaj"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edytuj"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Anuluj"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Opis:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Dodaj"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Usuń",
|
||||
"CANCEL_BUTTON_LABEL": "Anuluj"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Mostrar etiquetas",
|
||||
"HIDE_LABELS": "Ocultar etiquetas"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolver",
|
||||
"REOPEN_ACTION": "Reabrir",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiquetas",
|
||||
"REPORTS_INBOX": "Caixa de Entrada",
|
||||
"REPORTS_TEAM": "Equipa",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Defina-se como",
|
||||
"SET_YOUR_AVAILABILITY": "Definir disponibilidade",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Mudar para resposta",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Ativar/desativar suspensos"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioridade",
|
||||
"ACTIVE": "Ativa",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Editar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrição:",
|
||||
"PLACEHOLDER": "Inserir descrição"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Estado:",
|
||||
"PLACEHOLDER": "Selecionar estado",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Adicionar"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Editar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrição:",
|
||||
"PLACEHOLDER": "Inserir descrição"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Adicionar"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Excluir",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -15,7 +15,7 @@
|
||||
"LINK": "Link",
|
||||
"DATE": "Data",
|
||||
"LIST": "Lista",
|
||||
"CHECKBOX": "Checkbox"
|
||||
"CHECKBOX": "Caixa de seleção"
|
||||
},
|
||||
"ADD": {
|
||||
"TITLE": "Adicionar atributo personalizado",
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Mostrar etiquetas",
|
||||
"HIDE_LABELS": "Ocultar as etiquetas"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolver",
|
||||
"REOPEN_ACTION": "Reabrir",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Maior",
|
||||
"EXTRA_LARGE": "Muito Grande"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -226,7 +233,7 @@
|
||||
"APPEARANCE": "Alterar Tema",
|
||||
"SUPER_ADMIN_CONSOLE": "Console de Super Admin",
|
||||
"DOCS": "Ler documentação",
|
||||
"CHANGELOG": "Changelog",
|
||||
"CHANGELOG": "Notas de versão",
|
||||
"LOGOUT": "Encerrar sessão"
|
||||
},
|
||||
"APP_GLOBAL": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiquetas",
|
||||
"REPORTS_INBOX": "Caixa de Entrada",
|
||||
"REPORTS_TEAM": "Time",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Defina como",
|
||||
"SET_YOUR_AVAILABILITY": "Disponibilidade",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Mudar para resposta",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Ativar/desativar soneca"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioridade",
|
||||
"ACTIVE": "Ativo",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Alterar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrição:",
|
||||
"PLACEHOLDER": "Insira a descrição"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Selecione Status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Adicionar"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Alterar"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descrição:",
|
||||
"PLACEHOLDER": "Insira a descrição"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Adicionar"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Excluir",
|
||||
"CANCEL_BUTTON_LABEL": "Cancelar"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Afișare etichete",
|
||||
"HIDE_LABELS": "Ascunderea etichetelor"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Rezolvă",
|
||||
"REOPEN_ACTION": "Redeschide",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etichete",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Echipa",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Setați-vă ca",
|
||||
"SET_YOUR_AVAILABILITY": "Setați-vă disponibilitatea",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Comutarea la Răspuns",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Comutați snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioritate",
|
||||
"ACTIVE": "Activ",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Editare"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Renunță"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descriere:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Adaugă"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Editare"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Renunță"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Descriere:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Adaugă"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Şterge",
|
||||
"CANCEL_BUTTON_LABEL": "Renunță"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Показать метки",
|
||||
"HIDE_LABELS": "Скрыть метки"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Завершить",
|
||||
"REOPEN_ACTION": "Открыть заново",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Крупнее",
|
||||
"EXTRA_LARGE": "Очень большой"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Категории",
|
||||
"REPORTS_INBOX": "Электронная почта",
|
||||
"REPORTS_TEAM": "Команда",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Установить себя",
|
||||
"SET_YOUR_AVAILABILITY": "Настройте ваши рабочие часы",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Переключиться на ответ",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Вкл/выкл повтор"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Приоритет",
|
||||
"ACTIVE": "Активно",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Редактировать"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Отменить"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Описание:",
|
||||
"PLACEHOLDER": "Введите описание"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Статус:",
|
||||
"PLACEHOLDER": "Выбрать статус",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Добавить"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Редактировать"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Отменить"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Описание:",
|
||||
"PLACEHOLDER": "Введите описание"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Добавить"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Удалить",
|
||||
"CANCEL_BUTTON_LABEL": "Отменить"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Vyriešiť",
|
||||
"REOPEN_ACTION": "Znovu otvoriť",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Schránka",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Nastavte svoju dostupnosť",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Prepnúť na odpoveď",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Prepínanie módu \"snooze\""
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Upraviť"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušiť"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Pridať"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Upraviť"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušiť"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Pridať"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Vymazať",
|
||||
"CANCEL_BUTTON_LABEL": "Zrušiť"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Prioriteta",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Reši",
|
||||
"REOPEN_ACTION": "Ponovo otvori",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Oznake",
|
||||
"REPORTS_INBOX": "Prijemno sanduče",
|
||||
"REPORTS_TEAM": "Tim",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Postavite da ste",
|
||||
"SET_YOUR_AVAILABILITY": "Podesite vašu dostupnost",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Prebaci se na odgovor",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Uključite padajućim menijom odlaganja"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Aktivno",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Uredi"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Otkaži"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Opis:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Dodaj"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Uredi"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Otkaži"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Opis:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Dodaj"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Izbriši",
|
||||
"CANCEL_BUTTON_LABEL": "Otkaži"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Visa etiketter",
|
||||
"HIDE_LABELS": "Dölj etiketter"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Lös",
|
||||
"REOPEN_ACTION": "Återöppna",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Etiketter",
|
||||
"REPORTS_INBOX": "Inkorg",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Ställ in din tillgänglighet",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Redigera"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivning:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Redigera"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Beskrivning:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Radera",
|
||||
"CANCEL_BUTTON_LABEL": "Avbryt"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "தீர்",
|
||||
"REOPEN_ACTION": "மீண்டும் திற",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "திருத்து"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ரத்துசெய்"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "திருத்து"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ரத்துசெய்"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "ரத்துசெய்"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "แสดงป้ายกำกับ",
|
||||
"HIDE_LABELS": "ซ่อนป้ายกำกับ"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "เสร็จสิ้น",
|
||||
"REOPEN_ACTION": "เปิดใหม่อีกครั้ง",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "ป้ายกำกับ",
|
||||
"REPORTS_INBOX": "กล่องข้อความ",
|
||||
"REPORTS_TEAM": "ทีม",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "ตั้งสถานะเป็น...",
|
||||
"SET_YOUR_AVAILABILITY": "ตั้งค่าความพร้อมในการให้บริการ",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "สลับเป็นการตอบกลับ",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "เปิดหรือปิดเมนูพักการสนทนา"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "ใช้งานอยู่",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "เเก้ไข"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ยกเลิก"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "คำอธิบาย:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "สถานะ:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "เพิ่ม"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "เเก้ไข"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "ยกเลิก"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "คำอธิบาย:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "เพิ่ม"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "ลบ",
|
||||
"CANCEL_BUTTON_LABEL": "ยกเลิก"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
@@ -71,6 +71,17 @@
|
||||
"SHOW_LABELS": "Show labels",
|
||||
"HIDE_LABELS": "Hide labels"
|
||||
},
|
||||
"VOICE_CALL": {
|
||||
"INCOMING_CALL": "Incoming call",
|
||||
"OUTGOING_CALL": "Outgoing call",
|
||||
"CALL_IN_PROGRESS": "Call in progress",
|
||||
"NO_ANSWER": "No answer",
|
||||
"MISSED_CALL": "Missed call",
|
||||
"CALL_ENDED": "Call ended",
|
||||
"NOT_ANSWERED_YET": "Not answered yet",
|
||||
"THEY_ANSWERED": "They answered",
|
||||
"YOU_ANSWERED": "You answered"
|
||||
},
|
||||
"HEADER": {
|
||||
"RESOLVE_ACTION": "Resolve",
|
||||
"REOPEN_ACTION": "Reopen",
|
||||
|
||||
@@ -51,6 +51,13 @@
|
||||
"LARGER": "Larger",
|
||||
"EXTRA_LARGE": "Extra Large"
|
||||
}
|
||||
},
|
||||
"LANGUAGE": {
|
||||
"TITLE": "Preferred Language",
|
||||
"NOTE": "Choose the language you want to use.",
|
||||
"UPDATE_SUCCESS": "Your Language settings have been updated successfully",
|
||||
"UPDATE_ERROR": "There is an error while updating the language settings, please try again",
|
||||
"USE_ACCOUNT_DEFAULT": "Use account default"
|
||||
}
|
||||
},
|
||||
"MESSAGE_SIGNATURE_SECTION": {
|
||||
@@ -330,6 +337,7 @@
|
||||
"REPORTS_LABEL": "Labels",
|
||||
"REPORTS_INBOX": "Inbox",
|
||||
"REPORTS_TEAM": "Team",
|
||||
"AGENT_ASSIGNMENT": "Agent Assignment",
|
||||
"SET_AVAILABILITY_TITLE": "Set yourself as",
|
||||
"SET_YOUR_AVAILABILITY": "Set your availability",
|
||||
"SLA": "SLA",
|
||||
@@ -418,5 +426,255 @@
|
||||
"SWITCH_TO_REPLY": "Switch to Reply",
|
||||
"TOGGLE_SNOOZE_DROPDOWN": "Toggle snooze dropdown"
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent assignment",
|
||||
"DESCRIPTION": "Define policies to effectively manage workload and route conversations based on the needs of inboxes and agents. Learn more here"
|
||||
},
|
||||
"ASSIGNMENT_POLICY": {
|
||||
"TITLE": "Assignment policy",
|
||||
"DESCRIPTION": "Manage how conversations get assigned in inboxes.",
|
||||
"FEATURES": [
|
||||
"Assign by conversations evenly or by available capacity",
|
||||
"Add fair distribution rules to avoid overloading any agent",
|
||||
"Add inboxes to a policy - one policy per inbox"
|
||||
]
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"TITLE": "Agent capacity policy",
|
||||
"DESCRIPTION": "Manage workload for agents.",
|
||||
"FEATURES": [
|
||||
"Define maximum conversations per inbox",
|
||||
"Create exceptions based on labels and time",
|
||||
"Add agents to a policy - one policy per agent"
|
||||
]
|
||||
}
|
||||
},
|
||||
"AGENT_ASSIGNMENT_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Assignment policy",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"ORDER": "Order",
|
||||
"PRIORITY": "Priority",
|
||||
"ACTIVE": "Active",
|
||||
"INACTIVE": "Inactive",
|
||||
"POPOVER": "Added inboxes",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No assignment policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create assignment policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create assignment policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit assignment policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_INBOX_DIALOG": {
|
||||
"TITLE": "Add inbox",
|
||||
"DESCRIPTION": "{inboxName} inbox is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update assignment policy"
|
||||
},
|
||||
"INBOX_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Inbox added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Inbox removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove inbox from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"STATUS": {
|
||||
"LABEL": "Status:",
|
||||
"PLACEHOLDER": "Select status",
|
||||
"ACTIVE": "Policy is active",
|
||||
"INACTIVE": "Policy is inactive"
|
||||
},
|
||||
"ASSIGNMENT_ORDER": {
|
||||
"LABEL": "Assignment order",
|
||||
"ROUND_ROBIN": {
|
||||
"LABEL": "Round robin",
|
||||
"DESCRIPTION": "Assign conversations evenly among agents."
|
||||
},
|
||||
"BALANCED": {
|
||||
"LABEL": "Balanced",
|
||||
"DESCRIPTION": "Assign conversations based on available capacity."
|
||||
}
|
||||
},
|
||||
"ASSIGNMENT_PRIORITY": {
|
||||
"LABEL": "Assignment priority",
|
||||
"EARLIEST_CREATED": {
|
||||
"LABEL": "Earliest created",
|
||||
"DESCRIPTION": "The conversation that was created first gets assigned first."
|
||||
},
|
||||
"LONGEST_WAITING": {
|
||||
"LABEL": "Longest waiting",
|
||||
"DESCRIPTION": "The conversation waiting the longest gets assigned first."
|
||||
}
|
||||
},
|
||||
"FAIR_DISTRIBUTION": {
|
||||
"LABEL": "Fair distribution policy",
|
||||
"DESCRIPTION": "Set the maximum number of conversations that can be assigned per agent within a time window to avoid overloading any one agent. This required field defaults to 100 conversations per hour.",
|
||||
"INPUT_MAX": "Assign max",
|
||||
"DURATION": "Conversations per agent in every"
|
||||
},
|
||||
"INBOXES": {
|
||||
"LABEL": "Added inboxes",
|
||||
"DESCRIPTION": "Add inboxes for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select inboxes to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No inboxes added to this policy, add an inbox to get started",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Inbox successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add inbox to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Assignment policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete assignment policy"
|
||||
}
|
||||
},
|
||||
"AGENT_CAPACITY_POLICY": {
|
||||
"INDEX": {
|
||||
"HEADER": {
|
||||
"TITLE": "Agent capacity",
|
||||
"CREATE_POLICY": "New policy"
|
||||
},
|
||||
"CARD": {
|
||||
"POPOVER": "Added agents",
|
||||
"EDIT": "Edit"
|
||||
},
|
||||
"NO_RECORDS_FOUND": "No agent capacity policies found"
|
||||
},
|
||||
"CREATE": {
|
||||
"HEADER": {
|
||||
"TITLE": "Create agent capacity policy"
|
||||
},
|
||||
"CREATE_BUTTON": "Create policy",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy created successfully",
|
||||
"ERROR_MESSAGE": "Failed to create agent capacity policy"
|
||||
}
|
||||
},
|
||||
"EDIT": {
|
||||
"HEADER": {
|
||||
"TITLE": "Edit agent capacity policy"
|
||||
},
|
||||
"EDIT_BUTTON": "Update policy",
|
||||
"CONFIRM_ADD_AGENT_DIALOG": {
|
||||
"TITLE": "Add agent",
|
||||
"DESCRIPTION": "{agentName} is already linked to another policy. Are you sure you want to link it to this policy? It will be unlinked from the other policy.",
|
||||
"CONFIRM_BUTTON_LABEL": "Continue",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
},
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy updated successfully",
|
||||
"ERROR_MESSAGE": "Failed to update agent capacity policy"
|
||||
},
|
||||
"AGENT_API": {
|
||||
"ADD": {
|
||||
"SUCCESS_MESSAGE": "Agent added to policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
},
|
||||
"REMOVE": {
|
||||
"SUCCESS_MESSAGE": "Agent removed from policy successfully",
|
||||
"ERROR_MESSAGE": "Failed to remove agent from policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"FORM": {
|
||||
"NAME": {
|
||||
"LABEL": "Policy name:",
|
||||
"PLACEHOLDER": "Enter policy name"
|
||||
},
|
||||
"DESCRIPTION": {
|
||||
"LABEL": "Description:",
|
||||
"PLACEHOLDER": "Enter description"
|
||||
},
|
||||
"INBOX_CAPACITY_LIMIT": {
|
||||
"LABEL": "Inbox capacity limits",
|
||||
"ADD_BUTTON": "Add inbox",
|
||||
"FIELD": {
|
||||
"SELECT_INBOX": "Select inbox",
|
||||
"MAX_CONVERSATIONS": "Max conversations",
|
||||
"SET_LIMIT": "Set limit"
|
||||
},
|
||||
"EMPTY_STATE": "No inbox limit set"
|
||||
},
|
||||
"EXCLUSION_RULES": {
|
||||
"LABEL": "Exclusion rules",
|
||||
"DESCRIPTION": "Conversations that satisfy the following conditions would not count towards agent capacity",
|
||||
"TAGS": {
|
||||
"LABEL": "Exclude conversations tagged with specific labels",
|
||||
"ADD_TAG": "add tag",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select tags to add"
|
||||
},
|
||||
"EMPTY_STATE": "No tags added to this policy."
|
||||
},
|
||||
"DURATION": {
|
||||
"LABEL": "Exclude conversations older than a specified duration",
|
||||
"PLACEHOLDER": "Set time"
|
||||
}
|
||||
},
|
||||
"USERS": {
|
||||
"LABEL": "Assigned agents",
|
||||
"DESCRIPTION": "Add agents for which this policy will be applicable.",
|
||||
"ADD_BUTTON": "Add agent",
|
||||
"DROPDOWN": {
|
||||
"SEARCH_PLACEHOLDER": "Search and select agents to add",
|
||||
"ADD_BUTTON": "Add"
|
||||
},
|
||||
"EMPTY_STATE": "No agents added",
|
||||
"API": {
|
||||
"SUCCESS_MESSAGE": "Agent successfully added to policy",
|
||||
"ERROR_MESSAGE": "Failed to add agent to policy"
|
||||
}
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"SUCCESS_MESSAGE": "Agent capacity policy deleted successfully",
|
||||
"ERROR_MESSAGE": "Failed to delete agent capacity policy"
|
||||
}
|
||||
},
|
||||
"DELETE_POLICY": {
|
||||
"TITLE": "Delete policy",
|
||||
"DESCRIPTION": "Are you sure you want to delete this policy? This action cannot be undone.",
|
||||
"CONFIRM_BUTTON_LABEL": "Delete",
|
||||
"CANCEL_BUTTON_LABEL": "Cancel"
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
Some files were not shown because too many files have changed in this diff Show More
Reference in New Issue
Block a user