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assignment_v2/assignment_service
Commit Graph

4100 Commits

Author SHA1 Message Date
Sivin Varghese
12c5739287 fix: Adds background color for skelton loader in dark mode (#9211) 2024-04-08 20:28:56 -07:00
Muhsin Keloth
78724f7459 feat: Table footer design updates (#9194) 
* feat: table footer component cleanup

* Update TableFooter.vue

* feat: Update design

* chore: remove RTL mixin

* chore: Make component in composable format

* chore: review fixes
 2024-04-09 10:50:41 +10:00
Muhsin Keloth
1038d1500e feat: SLA reports view (#9189) 
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-09 10:14:36 +10:00
Sivin Varghese
7ae09ce1bf feat: Reports filter components (#9204) 
* feat: Reports filter components

* Update FilterButton.vue

* Update FilterDropdownSearch.vue

* feat: Adds component level search

* Update FilterDropdownSearch.vue

* chore: Set max height

* feat: Add focus

* chore: Uses picoSearch package
 2024-04-08 20:46:08 +10:00
Sivin Varghese
aef4b582db fix: Update the SLA alert styles to match the labels (#9199) 2024-04-05 09:06:52 -07:00
Shivam Mishra
69ebdc63e3 feat: better empty state for SLA (#9198) 
* feat: better empty state

* feat: better create CTA

* feat: use text-sm
 2024-04-05 11:45:05 +05:30
Vishnu Narayanan
fa3bc05d3d chore: fix sla email notifications (#9192) 
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-04-04 21:16:49 +05:30
Sojan Jose
18bfda35b3 chore: Fix agent API returning 500 error (#9193) 
- We were using the @user object in the view, which wasn't available when using api_access_token.
- Also replaced the object to @agent and added additional specs to confirm the right object

fixes: https://linear.app/chatwoot/issue/CW-3185/agent-create-api-throwing-500-response
ref: https://discord.com/channels/647412545203994635/1219928138163949568/1219928138163949568
 2024-04-04 19:44:47 +05:30
Sivin Varghese
e49ef773d8 feat: UI to show the SLA threshold in chat screen (#9146) 
- UI will show the breach in the conversation list.
- UI will show the breach in the conversation header.

Fixes: https://linear.app/chatwoot/issue/CW-3146/update-the-ui-to-show-the-breach-in-the-conversation-list
Fixes: https://linear.app/chatwoot/issue/CW-3144/ui-update-to-show-the-breachgoing-to-breach
 2024-04-04 15:46:46 +05:30
Jaideep Guntupalli
e21d7552d3 feat: extending lock to single conversation to meta inbox (#9104) 
This change introduces the ability to lock conversations to a single thread for Instagram and facebook messages within the Meta inbox, mirroring existing functionality in WhatsApp and SMS inboxes.

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2024-04-03 21:33:23 +05:30
Muhsin Keloth
727fa67735 feat: SLA reports store (#9185) 
- Added sla reports actions, getters and mutations.
 2024-04-03 12:53:31 +05:30
Muhsin Keloth
fc25f43448 feat: Add SLA reports overview component (#9167) 2024-04-02 15:08:19 -07:00
Muhsin Keloth
631598b6b6 chore: Fix twilio inbox create transaction rollback (#9181) 
chore: Fix twilio create transaction
 2024-04-02 15:04:10 +05:30
Sojan Jose
4e28481f27 feat: Conversation API to return applied_sla and sla_events (#9174) 
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
 2024-04-01 23:30:07 +05:30
Vishnu Narayanan
16282f6a66 feat: Add push/email notification support for SLA (#9140) 
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2024-03-29 20:27:21 +11:00
Shivam Mishra
9a1c54a82d feat: disable automation rules if condition fails multiple times (#9017) 
* feat: add email for disabling automation rule

* feat: disable automation rules and notify admin

* feat: reset error count after update

* feat: trigger invalid_condition_error if rule is invalid

* feat: setup error trackable concern

* refactor: use ErrorTrackable in Reauthorizable

* fix: optional argument

* feat: separate reauthorization_required_key

* test: update case to use ERROR_TRACKABLE_COUNT

* Revert "test: update case to use ERROR_TRACKABLE_COUNT"

This reverts commit f439847147556a02759a7597a7fcf1d66091cafc.

* Revert "feat: separate reauthorization_required_key"

This reverts commit f4514fce217b0a2f2c2bf701a15de0a8b47acbc4.

* Revert "fix: optional argument"

This reverts commit 93b4194ec3f10f67e2402388c966c071c4d3b4fd.

* Revert "refactor: use ErrorTrackable in Reauthorizable"

This reverts commit 513c2a522bc782e73ea4b0f5ae34ce01e70e042c.

* Revert "feat: setup error trackable concern"

This reverts commit 278683060cf422f60af5d5c77100aa5272141141.

* feat: use reauthorizable for automation rule

* feat: remove redis key

* test: fix method names

* chore: refactor

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-28 13:14:16 +05:30
Sivin Varghese
3e07320d22 feat: SLA threshold card component (#9163) 
- Component to display SLA timer in the conversation card and header
 2024-03-27 13:19:51 +05:30
Shivam Kumar
1253264382 fix: Avoid duplicate invitation emails when adding an agent (#9131) 
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-26 18:58:45 -07:00
Shivam Mishra
9917cb4273 fix: Convert cached_label_list to text (#9143) 2024-03-25 18:47:08 -07:00
Sivin Varghese
6d4551bca2 feat: Update the design for SLA policy management pages (#9136) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-22 14:39:09 -07:00
Shivam Mishra
e94b276f64 feat: Add help URLs for features in features.yml (#9134) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 10:30:46 -07:00
Sivin Varghese
c51492c674 feat: SLA List Item component (#9135) 
- Base settings list and list item components.
- SLA list item component.

Fixes: https://linear.app/chatwoot/issue/CW-3126/create-a-sla-list-item-component-with-the-new-design


Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-21 19:30:11 +05:30
Ryan Kon
762a39330a fix: use safe nav when downcasing email in from_email (#9139) 
Use safe nav when downcasing email in from_email
 2024-03-21 18:44:04 +05:30
Sivin Varghese
44956176a1 feat: Add SLA header component (#9129) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-20 21:04:44 -07:00
Sojan Jose
1303469087 feat: Ability filter blocked contacts (#9048) 
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
 2024-03-20 18:11:50 +05:30
Pranav
f78f278e2f fix: Update validations for filter service (#8239) 
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
 2024-03-20 16:29:36 +05:30
Shivam Mishra
bd97226c95 fix: Locale not correct in root url when accessing help center with custom domain (#9110) 
- Ensuring that SwitchLocale concern handles the case of custom domain for portals and set locale according to that

Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2024-03-19 18:48:59 +05:30
Muhsin Keloth
b5c6d90abd chore: Fix CSATMetrics component snap shot spec (#9122) 
chore: Fix snapshot specs
 2024-03-18 17:02:23 +05:30
Sojan Jose
fd832d7593 chore: Add verbose errors for IMAP email channels (#9116) 2024-03-15 20:53:23 -07:00
Vishnu Narayanan
29e44ac6d0 feat: add option to delete and disable edits for SLA (#9108) 
* feat: add delete button for SLA

* chore: remove edit SLA

* chore: remove update related texts from i18n
 2024-03-15 12:21:32 +05:30
Sivin Varghese
58ee2e125a fix: Update the error response during changing the password from profile settings (#9114) 2024-03-14 23:07:19 -07:00
Sojan Jose
89d0b2cb6e feat: Add the bot performance reports UI (#9036) 
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-14 23:04:14 -07:00
Sivin Varghese
476077ab84 fix: Update location component to avoid overflow, handle location title from Telegram payload (#9113) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-14 22:53:43 -07:00
Muhsin Keloth
586552013e feat: Update the contact_type when creating or updating the contact (#9107) 
* feat: Update location and country code when the contact create/update

* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments

* feat: Update the contact_type when the contact created/updated

* chore: add more specs

* chore: code cleanups

* chore: code cleanups

* Update contact_spec.rb

* Update inbox.rb

* Update sync_attributes_spec.rb

* chore: build fixes

* chore: check visitor type before update

* chore: review fixes
 2024-03-15 10:55:40 +05:30
Sojan Jose
3dae3ff3ad feat: Conversation update API for sla_policy_id (#8973) 
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
 2024-03-14 17:22:32 +05:30
Sivin Varghese
29171565ed feat: Add image preview for inline images in vue-letter (#9099) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-13 18:46:35 -07:00
Matheus Rodrigues
55fcbe2dde feat: Add the ability to zoom on chat images (#9093) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-13 18:04:42 -07:00
Vishnu Narayanan
7f4b2d66d4 feat: add activity message for SLA (#9100) 
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
 2024-03-13 20:05:34 +05:30
Muhsin Keloth
804a42c271 feat: Update the location and country_code when creating or updating the contact (#9106) 
* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments
 2024-03-13 16:40:21 +05:30
Vishnu Narayanan
561fafa198 feat: Update icons for the SLA feature in dashboard (#9101) 2024-03-12 12:45:46 -07:00
Vishnu Narayanan
aaf70cf1cf feat: add push notification when SLA missed (#9078) 
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
 2024-03-11 21:49:41 +05:30
Sivin Varghese
0685e04aae feat: Add inbox view under feature flag on the sidebar (#9049) 
Co-authored-by: Pranav <pranav@chatwoot.com>
 2024-03-07 18:27:39 -08:00
Shivam Mishra
9f70b93ff3 feat: Add information about email in the transcript (#9020) 2024-03-06 22:28:33 -08:00
Pranav
505ede2761 fix: Change the column identifier from string to text to avoid overflow (#9073) 
Fixes: https://linear.app/chatwoot/issue/CW-3118/cannot-subscribe-to-notifications-on-microsoft-edge

Fix the issue with notifications in Microsoft Edge. The Edge push notification payload identifier has more than 255 characters. The API calls were failing due to this. This PR would fix the issue.
 2024-03-07 11:13:01 +05:30
Chatwoot Bot
56bf543f7e chore: Update translations (#9052) 2024-03-06 23:30:32 +05:30
Muhsin Keloth
216de4d123 fix: Conversation assignment notification title (#9071) 2024-03-06 23:05:13 +05:30
Muhsin Keloth
ef90b7a3d8 feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Muhsin Keloth
58dd2633ba feat: Add contact helper (#8989) 2024-03-06 17:39:39 +05:30
Shivam Mishra
c62c512ec4 fix: inline attachments not handled if tag was missing (#9068) 2024-03-06 17:15:29 +05:30
Pranav
b4d37fa16b fix: Update help center styles, fix routing issues (#9061) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
 2024-03-04 09:57:14 -08:00