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98 Commits

Author SHA1 Message Date
Sojan Jose
84f6cadae7 chore: Remove unused builders for widget (#8876) 
- These builders are not used in our code base, hence removing them
 2024-02-08 21:12:55 +04:00
Sojan Jose
7776b74126 chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864) 
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.

fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
 2024-02-07 13:36:04 +04:00
Muhsin Keloth
64138ef220 chore: Rescue Slack::Web::Api::Errors::NotInChannel error (#8670) 
The primary cause of this issue is when Chatwoot sends a message to a channel that has either been deleted or is unauthorized. So, we will prompt reauthorization when this error occurs.

Fixes https://linear.app/chatwoot/issue/CW-2930/slackwebapierrorsnotinchannel-not-in-channel
 2024-01-09 14:30:17 -08:00
Muhsin Keloth
6c8dacfa0d feat: Facebook delivery reports (#8136) 2023-11-20 12:22:45 +05:30
Muhsin Keloth
5f503b1a57 feat: Change slack bot and activity message appearance (#8349) 2023-11-16 12:59:52 +05:30
Pranav Raj S
653e0335c0 fix: Handle PermissionDeniedError for Dialogflow processor (#8252) 2023-10-30 13:24:03 -07:00
Muhsin Keloth
7438f3b157 fix: Rescue slack ChannelNotFound error (#8196) 2023-10-25 13:53:30 +05:30
Shivam Mishra
62d8ec7edb feat: support reply to for incoming messages on facebook (#8076) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-10-13 16:33:50 +05:30
Muhsin Keloth
26e8877cd9 feat: Support link unfurling for all the channels within the same connected channel account. (#8033) 2023-10-08 17:55:03 +05:30
Muhsin Keloth
24fe3805d8 feat: Slack link unfurling (#7940) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-09-29 19:35:56 +05:30
Muhsin Keloth
cbbe939662 fix: Set avatar for users(agent/contact) in slack channels (#7960) 2023-09-26 09:38:14 +05:30
Muhsin Keloth
0dd5104acb chore: Move slack message concern to the helper (#7912) 2023-09-19 11:09:23 +05:30
Muhsin Keloth
4fa299ff15 chore: Disable archived channels from the slack integration (#7904) 2023-09-12 22:21:50 +05:30
Muhsin Keloth
ce4cfee8bd fix: Attachment sent from slack doesn't reach to chatwoot (#7852) 2023-09-05 17:23:58 +05:30
Pranav Raj S
3dd3b7b3aa fix: Rescue InvalidAuth and mark integration as inactive (#7797) 2023-08-24 17:02:24 +05:30
Sojan Jose
178bc80b25 fix: Update email alerts for Slack integration (#7739) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
 2023-08-17 11:46:37 -07:00
Muhsin Keloth
cfe86d9c06 fix: Create new slack thread if the thread identifier changes (#7702) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
 2023-08-11 14:19:49 +05:30
Shivam Mishra
84240e197a fix: Summary prompt test (#7709) 2023-08-11 13:42:27 +05:30
Pranav Raj S
04287a0924 fix: Rename channel_list to channels to avoid "no implicit conversion of nil" exception (#7700) 2023-08-09 16:11:51 -07:00
Muhsin Keloth
c1c3a62412 fix: Improve reply prompt (#7588) 
Co-authored-by: Sojan Jose <sojan@chatwoot.com>
 2023-08-09 10:25:37 +05:30
Sojan Jose
4c75bb68f4 chore: Fix OpenAI sentry errors (#7687) 
- add check for nil condition
- add logs for openAI
 2023-08-07 14:08:26 -07:00
Pranav Raj S
9ddd428935 feat: Update the slack integration-flow to allow users to select the channel (#7637) 2023-07-28 14:50:30 -07:00
Shivam Mishra
39f14bebbd fix: undefined method first for nil:NilClass (#7567) 
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-07-25 13:00:21 +03:00
Muhsin Keloth
91c1061214 feat: Add more AI options (#7502) 
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2023-07-16 12:25:16 -07:00
Muhsin Keloth
19ff738211 feat: Add more options for AI reply suggestions (#7493) 2023-07-13 10:26:25 +05:30
Shivam Mishra
a940f4c1d2 feat: Allow label suggestions with OpenAI APIs (#7428) 2023-07-10 14:40:54 +05:30
steffenhaak
132cf802d5 fix: Open AI Integration should respond in conversation language (#7092) 
Appended "Reply in the user's language." to obtain the answer in the user's language.
Fixes: https://linear.app/chatwoot/issue/CW-1735/chore-use-account-language-for-the-prompts


Co-authored-by: Sojan <sojan@pepalo.com>
 2023-05-18 18:50:48 +05:30
Muhsin Keloth
86384bf876 feat: Reply suggestion and summary generation using OpenAI (#7029) 
Add `reply_suggestions` and `summary_generation` options for OpenAI integration

Fixes: https://linear.app/chatwoot/issue/CW-1595/frontend-for-generating-conversation-summary

Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
 2023-05-10 17:50:37 +05:30
Sojan Jose
022383d942 chore: Upgrade to Rails 7 (#6719) 
fixes: #6736
 2023-05-06 10:44:52 +05:30
Sojan Jose
02c467b6db chore: GPT Reply suggestion & summarize endpoints (#7011) 
Adds additional endpoints for OpenAI integration which will allow
- Reply Suggestions
- Summarization

ref: #6436
fixes: https://linear.app/chatwoot/issue/CW-1596/backend-for-generating-conversation-summary
 2023-04-28 19:57:25 +05:30
Muhsin Keloth
92fa9c4fdc feat: Ability to improve drafts in the editor using GPT integration (#6957) 
ref: https://github.com/chatwoot/chatwoot/issues/6436
fixes: https://linear.app/chatwoot/issue/CW-1552/ability-to-rephrase-text-in-the-editor-using-gpt-integration

---------

Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Nithin David Thomas <1277421+nithindavid@users.noreply.github.com>
 2023-04-24 23:52:23 +05:30
Tejaswini Chile
6a0ca35de4 Feat: detect language of the message content (#6660) 2023-04-04 08:57:27 +05:30
Tejaswini Chile
44f73e044a slack with template message link (#6811) 2023-04-03 11:32:37 +05:30
Pranav Raj S
ebc144683a chore: Update conversation thread rendering in Slack (#6812) 2023-04-02 22:26:08 -07:00
Tejaswini Chile
21da03fe5b Fix: Consider bot message on slack integration (#6793) 2023-03-31 18:56:51 +05:30
Tejaswini Chile
d8604107aa fix: Add link to conversation in slack message (#6768) 2023-03-30 13:03:19 +05:30
Tejaswini Chile
fdb067a352 fix: mentions are not rendered properly in slack (#6762) 2023-03-28 13:40:16 +05:30
Tejaswini Chile
c9b63ae8eb fix: hook exception for empty hook (#6646) 2023-03-10 16:40:15 +05:30
Tejaswini Chile
f2684545d9 fix: Handle dialogflow hook without setting and credentials (#6638) 2023-03-09 20:11:08 +05:30
Tejaswini Chile
60fee519bd Exception tracker with account (#6603) 2023-03-03 12:14:44 +05:30
Tejaswini Chile
a4fc0eef4b fix: Exception tracking for dialogflow bot service (#6593) 2023-03-02 21:33:07 +05:30
Shivam Mishra
06ffaa90fc fix: bots included in time to response metrics (#6409) 
* feat: ignore bots in avg_first_response_time

* feat: ignore bots in avg_first_response count

* feat: add bot handoff event

* feat: add handoff event listener and reporting event

* fix: ignore agent bot in first response

* refactor: calculate first_response with last handoff

* refactor: method defn order

* test: new reporting events

* feat: Revert "feat: ignore bots in avg_first_response count"

This reverts commit de1977c219a2e7a9180dd02272244fe3b3f7ce89.

* feat: Revert "feat: ignore bots in avg_first_response_time"

This reverts commit bb9171945d5e3b2f6015f4f96dd1b76b3efb6987.

* fix: business hour calculation for first_reply

* fix: event_start_time for first_response

* feat: add migration to recompute first_responses

* refactor: separate mute helpers for conversation

* refactor: rename migration

* refactor: migration script

* fix: migration typo

* fix: typo in query

* feat: update schema.rb

* Revert "feat: update schema.rb"

This reverts commit 353ef355f2d956dd219907bb66982dc90ca5d896.

* feat: update schema

* refactor: update events as a batch job

* fix: ignore the event if value is negative

* feat: don't create a new hand-off if it's already present

* refactor: break the action into smaller chunks

* refactor: update reporting listener spec

Handle the case to ensure extra bot handoffs are not created for a give conversation

* fix: import error

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
 2023-02-25 09:48:48 +05:30
Pranav Raj S
80784e3cab feat: Add Google Translate API Integration (#6454) 2023-02-15 20:50:45 -08:00
Pranav Raj S
d672aa357b chore: Add subject to the slack message (#6404) 2023-02-06 12:42:06 -08:00
Pranav Raj S
cbfbe6dbad feat: Add backend APIs for Dyte integration (#6197) 
- The backend changes required for Dyte Integration.
 2023-01-09 12:37:18 +05:30
Pranav Raj S
38587b3aa1 fix: Update Slack integration to fix message delivery issues (#6093) 2022-12-17 16:41:11 -08:00
Jordan Brough
59b31615ed chore: Use "create!" and "save!" bang methods when not checking the result (#5358) 
* Use "create!" when not checking for errors on the result
* Use "save!" when not checking the result
 2022-09-13 17:40:06 +05:30
Yemin Sajid
7f48cffeb3 feat: Support case insensitive tags for Slack note prefix (#5123) 
Co-authored-by: Pranav Raj S <pranav@chatwoot.com>
 2022-07-28 09:57:39 +05:30
Sojan Jose
4187428729 chore: Update dependencies to the latest versions (#5033) 2022-07-15 09:51:59 +07:00
Pranav Raj S
b7606e4dd2 feat: Add native support for CSML in agent_bot API (#4913) 2022-06-23 19:17:46 +05:30